Our pool cover fell in, during the "off season"...it looked like a lake in April. I didn't think…read morethere was any chance of us opening up the pool in June, let alone mid May. The staff at Alpine Pools, in Bethel Park, recommended the exact chemicals needed, recommended the correct time to let the chemicals work and most importantly, recommended when it would be safe to use. ALL of the "in store" staff has been understanding, helpful and informative. One employee that went "above and beyond" was Kloe. She followed up with phone calls and made sure we were satisfied with our service and the status of our pool. Now, the kids are swimming, pool is ready for the Memorial Day weekend and all is good with the pool. Thank you again, Dan and family, staff and Kloe

In Spring of 2025 we had moved into our new home in Cranberry. Knowing very little about pools and…read morewhat was needed we asked Alpine Pools to "open" our pool. The water was low and so much algae that the green water looked like slime. The guy from Alpine pools came, tinkered a bit then left and sent a bill. They basically drained the antifreeze, primed the pump and heft. We were so naive as to to think they would "open" the pool. You know, clear up three Water, or empty pool and get new water. But instead they. Just took advantage of new people leaving us a real nightmare of algae. No I would not. Actually could nit recommend anybody who would take advantage of customers,

Nate was very quick to respond to my request for help with my hot tub. He was more than fair with…read morethe estimated cost and time to get the right parts. He went out of his way to ensure all was ok. Very knowledgeable and professional. My only complaint.... He stepped on my plants. But hey, I have plants everywhere and he has big boots.

One star because he seemed like a nice guy but if you want someone who doesn't show up on time,…read moretakes your money to diagnose your problem and not come or call back then Nate's your man. If you want someone who will actually take your money and fix your problem I suggest you keep looking

Pool Mart in Cheswick Pa is the best. Bought our pool there more than 20 years ago and everything…read morewe ever needed. The basic philosophy on keeping a clear clean pool works and you don't need to use all those additives kept it that way and saved us money. Repairs are done right and quickly. You might save a few dollars buying online. You won't get any customer service. Truly a great local business!!

From the owner: Your all-in-one location for pool services in Pittsburgh is Pool Mart. Everything you need to…read moremaintain and care for your pool/spa is here. We have a convenient location in Cheswick, just a quarter mile from the PA turnpike exit, which features a 5,000 square foot showroom of pools, spas and accessories. Not only that, but we offer on location pool services as well, so we can come to you. See our list of areas served, and if you need an appointment, just give us a call.

Would not recommend! Communication started off great. Due to weather could not start on time…read more Supposed to be 2 day install that dragged on for 2 weeks. Kept getting told they would come back. Sometimes showed and did one thing then left. Kept asking for payment. (Which was recieved) left pool filling with hoses and filter not attached. Came home to gallons of water flooding yard and street. Called them ignored my calls for 2 days. Someone else texted me other then Chad (owner) saying my job is done and did not include installation of filter and pump.( clearly states install on contract.) It's 10 days later I still have an incomplete project with them being paid in full. I will be filing a law suit. Save yourself the stress and money.

STAY FAR AWAY!!!…read more Installed an above ground pool for me that leaked within the third use. I tried to get a hold of him, and he said that he would come and help. Never got back to me. From what I understand by other pool companies, he should of NEVER installed my pool the way he did in the first place. Not even a rookie move, all he wanted was my money (Which was above average for the pool I installed) and he got it. He said he was going to give us a receipt before the work was completed- and paid. He then after was done with everything requesting money, didnt have it conveniently - (Was never given one by the owner of the company he was working for) He made it very clear that he worked for the company- so I asked him for a receipt before payment, and he came back with a handwritten one- and after he would send the original by email or mail. Here are the main issues that I will be suing him for... Pool leaked - within 3 uses, the entire pool at the standing points were leaking. Ladder put together wrong - put together backwards - he put it together for me out of the kindness of his heart- or some super nice line. Pump put together wrong - pump leaked and burned up, had to purchase another to use in tandem with the previous plumbing - which was hard to figure out. Trashed my yard- Sand all over the place, he put it down wrong. Walking on the bottom of the pool would not feel good, due to the unevenness of unpacked sand. Ruined part of my neighbors yard - pool constantly leaked before i figured out the issue- I thought the lower pool level and water on the ground was just due to heat and the crazy kids having a good time. It wasn't until i asked them to be more careful with water after my neighbor asked me about the water on his side, that i noticed a week later that the water was getting worse. I had to constantly clean water and finally figured a way how to divert it away before it became too much of an issue. This whole experience was really really bad- and I fully never understood how people felt about bad technicians and companies until it happened to me. Its been many many hours of problematic issues with no resolve. How I found him: He installed for a different company, from what I was told. OF course, when he pulled up to my home, He SAID that Hi- I am Chad from... Owner told me he didn't - so he subcontracts his work. I have tried MANY times to get a hold of him, to no avail, except for one time answering. After a couple months of dodging my calls and emails- he shut off his phone. I have tried to get a hold of him through friends, as well as other businesses. Chad is by far the worst idea I could think of when it comes to a person that installs something. He even told people that he moved out to Florida- or so people think of course. This has definitely taken a toll on me and my family. I still have to pool up, hoping for him to come and fix the issue, or an insurance company to come out to me. Such a bad experience that I will forever Stay Away from ANY pool guy named Chad- and even to this day when I hear the name chad, I think of him.

Anthony was great to work with. Answered all our questions and took the time going over things with…read moreus.

Be very careful of their so called 3 year warranty. They do not back their products like you would…read morehope. You are still responsible for a $150 charge for the tech to show up and that doesn't cover the electronics. Electronics are only covered for 1 year. Tech =$150+parts+labor and my hot tub is only 1-1/2 years old. Do yourself a favor and shop around.

Worst pool I ever had and worst installation ever!!! Bought in 2021 and have to buy new pool this…read moreyear 2025. Not just liner but whole pool. Liner had a leak and rusted through the pool wall Our previous pool from pool city lasted from 2002 until 2021 when we decided to down size or that pool city pool would still be here. NEVER BUY ANYTHING FROM PARADISE POOLS!!!!!!!!

My husband and I took my Dad to the Home & Garden show specifically to purchase a new hot tub…read morebecause his old one broke. As soon as we walked in, Paradise Pool & Spa was to our left. We started looking at the hot tubs, and I approached a salesperson because there were no prices listed. I informed him that my Dad was looking to buy a new hot tub, and before I could even finish what I was saying, he was extremely rude and said, "Well get your Dad down here and then we can talk prices." Apparently he didn't realize that my Dad was standing right behind me. I couldn't even believe that he was that rude. I then went up to another salesperson asking for the price of a specific hot tub, and he asked me why I wanted to know, and I said to him, "Because my Dad is interested in it." At that point, we walked away." We ended up purchasing from Valley Pool and Spa who had all of the prices clearly listed, and they were incredibly nice and professional. I wouldn't recommend Paradise Pool and Spa to anyone.

Made initial pool installation in the mid-90's and have always been there to offer assistance when…read moreany pool issues cropped up. Good installer and good support once pool is installed for many years thereafter.

Horrible building experience. Nothing was explained, when a mistake is made it was my fault and he…read moreeven threatened to stop construction. They use contractors and you never know when they are showing up. I personally know another customer that had the same experience. Auto cover was not the right type and sticks up over pavers causing a hazzard that I have to keep weights on so the cap doesn't blow off. Do not use. You've been warned!

I've been a customer at PoolCity for many years and have made several major purchases. Installtion,…read moreservice and primarily sales and management have been nothing but a tremendous and satisfying experience. Starting with Kaitlyn Stayrook, who sold us first hot tub, when working at the Washington, Pa location. She has been nothing short of an amazing, friendly and knowledgeable employee, always making suggestions or explanations regarding our hot tub and pool needs. The current manager at West Mifflin is Ken. He is always there when needed to answer a question or lift something heavy and does everything with a big smile (goes along with his physical stature and personality ! )I am thoroughly happy to have been able submit this honest review.

I did not get the salesperson's name, but he could not have been more helpful and accommodating in…read moregetting us exactly what we needed at a discount price. All of our deck and patio furniture in recent years came from Pool City and although the price tags are often a bit high, the overall quality and comfort makes it worth the price you pay.