Just bought my first time piece from BUCHERER TIMEDOME @ Caesars Palace and it's spectacular.... OK, I've been coming in for ages yet never bought anything here cause everything I wanted was "DISPLAY ONLY " and so management wouldn't allow a purchase. However not too long ago I ran into LANA who actually took the time to get my details. Didn't think much of it at the time but I was looking for a particular watch ( NORQAIN Gecko Green ) and so I called into the store and LANA made contact with me regarding my needs. Lana was even gonna come in on her day off to handle the sale ( OMG AWESOME ) but I indicated she enjoy her day off and I'll pay for it when she returns. Lana contacted me a few days later when she promised and I purchased the watch. Great customer service throughout the process. One of the rare sales people who actually understands the sales game.. She gets the ABC method: A - Always B - BE C - Closing Lana keeps in contact like no other sales professional has with me... Bucherer is lucky to have someone special like Lana staff. BTW It's a spectacular neon green time piece and I thank her for all her amazing efforts & follow up. Can't wait to purchase another watch from her in the near future... read more

Bucherer Time Dome Las Vegas - My new NORQAIN ( GECKO GREEN ) timepiece.... - Watches Near Me - Las Vegas, Nevada

I've been to a few Bucherer in different states and this one seems to be the most over priced. My fiancé has been on the hunt for some vintage rollies, so we always make it a point to stop by any Bucherer during our adventures. This location is one of the bigger ones we've been to, but with a smaller selection of pre-owned watches. Upon entering there was not a sole to be found. It took a few minutes of wondering before we could have an employee to direct us towards the pre-owned rolex case. We saw a few that were unique, but waaaay overpriced. It was fun to look at and try on, but nothing made sense for us. read more

I went to change my watch battery. The service is excellent of course; I asked for water and was offered a choice of still or sparkling. The Pellegrino came with chocolate, served with gloves. So all this was very pleasant, but what really stayed with me was their watchmaker Adrian's outstanding customer service and people's skills, true class act. read more

Bucherer Time Dome Las Vegas - Service area upstairs - Watches Near Me - Las Vegas, Nevada

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Wow, what a place. Firstly, they have the best service and above all Fatima shines the most! They are professional, courteous and make you feel very comfortable with any purchase you may or may not make. I was so lucky to find this store and I hope to be a lifelong customer! read more

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My late father got me interested in Rolex watches. He had two, and I remember him telling me how they are handmade and are the best of the best. I got my first - an Explorer II - in the early 2000s. In those days you could just walk into any authorized dealer and take your pick of models. Not so anymore. In 2019 I was lucky enough to find a blue Datejust on a trip to London. In 2023 I decided I wanted a Submariner. This is perhaps the most iconic of Rolex models and is emulated/copied by many other watchmakers. I also knew how elusive it was. In May 2023 I strolled into Bucherer at the Forum Shops. They were still in their small temporary store as their huge and glamorous store was not open yet. I had the pleasure of meeting Sarah Hudson. We chatted about watches, and I told her I really wanted the Submariner Date. She took down my information and gave me her card. Over the next two years we checked in with each other every few months. In 2024 I brought my Explorer II in for its routine overhaul and maintenance. Sarah graciously assisted me with this as well, and a few weeks later the Explorer II was back looking brand new! Fast forward to my birthday, April 2025. I looked at my phone and saw Sarah was calling. A happy birthday call I figured. Well, it was that plus the words I had waited two years for - we have your watch! I was at the store within a few hours to get my birthday surprise. Sarah was wonderful to work with, and I'm impressed with the beauty of this store and their wide selection. I look forward to doing business with them for many years to come! Next up will probably be routine maintenance for my Datejust in a year or so. I highly recommend Sarah and this store! read more

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Lovely people, took time to work with me on creating a list of pieces I like. Sanja was wonderful.. Kind and helpful. Really understood what I was looking for and guided me along the way. Excellent experience. Appreciate the great customer service and look forward to doing business with these folks. 5 stars for sure. Highly recommend. read more

For those seeking a destination to explore and acquire exceptional timepieces, Bucherer Time Dome in Caesar's Forum Shops is a must-visit. They were exceptional in helping my son purchase his first Rolex. read more

Bucherer Time Dome Las Vegas - Explorer - Watches Near Me - Las Vegas, Nevada

After having terrible experience at other Rolex AD, it is not the case here. Everyone is very nice and helpful. Not only they have Rolex's they also have variety of fine jewelry and other brands. It's a beautiful store with beautiful service to match. read more

My wife and I recently experienced our first visit to Bucherer Time Dome 1888 at the Forum Shops, Caesar's Palace in Las Vegas. We were on the market for Grand Seiko watches and were put in touch with Client Advisor Johnny Kakallis. First of all, the establishment is incredible with almost every brand of watch imaginable there. the atmosphere is warm and inviting. But we were looking for Grand Seiko's specifically and were greeted by Johnny warmly and sincerely. Johnny knew the specific pieces were were looking for an had them on hand for us to look at and ask questions about. Johnny is a true expert in the field of horology and watches. My wife and I had been studying up on the Grand Seiko brand and Johnny's knowledge of the brand's history and reason for being is second to none. As a client advisor, there was no hard sell on Johnny's part. He patiently answered all of our questions about the watches in question and made sure we had something to drink while we were with him. And chocolates! We also noted the collegiality of the staff at Bucherer 1888 who all were very friendly and helpful. Johnny has excellent interpersonal skills and my wife and I felt very comfortable working with him to narrow down the watches we wanted. In the end, we not only purchased the two watches were were interested in, but also one more that Johnny introduced us to, also in the Grand Seiko line. We also took a look at other watch brands in the boutique and Johnny's knowledge of all of the brands we looked at is impressive. We have been, and will continue to frequent this establishment for the purchase of timepieces and of course, will use Johnny as out Client Advisor. He is the best and we highly recommend him if you need someone that is extremely knowledgeable about watches and watch brands. Johnny is extremely easy to deal with, totally professional and is a joy to work with. We will be back! Thanks Johnny for an incredible first experience at Bucherer! read more

Disappointed.....Been trying to buy a new Rolex here for a long time. While everyone in the store is nice and friendly, they never have any Rolex in stock or any they're willing to sell me. I know Rolex is very popular and they have waiting lists, but at some point they should be willing to sell something......I guess I'll just have to keep buying pre-owned or gray market Rolex......too bad because they're substantially more expensive than buying new from authorized dealers. read more

I had another exceptional experience at Bucherer 1888 TimeDome recently. This time with Rolex Client Advisor, Heidi Cole. Heidi is very kind and spent a bunch of time showing me different Rolex models and configurations. She helped me refine my wish list with models that are not only stunning, but exactly my style. Come the day of purchase, Heidi went over the details and functions of my new Rolex Submariner, checked that the fit was right, and answered all my questions. She made the overall experience extremely positive. I recommend anyone stop by the Rolex counter at Bucherer 1888 and say hello to Heidi if you're interested in buying a Rolex. Thank you for selling me a watch I will wear and cherish forever! read more

Maria did it again! She got me a Submariner and I couldn't be happier. Looking forward to the next one from her soon. read more

Bucherer Time Dome Las Vegas - Sub - Watches Near Me - Las Vegas, Nevada

Excellent customer service! Here to find a new Daytona Rolex watch, unfortunately, none available at this time. But since we're here in Vegas, might as well ask if they have real crocodile watch band for an original 1942 Rolex watch. Shout out to Nathan!!! Very well mannered, soft spoken... very accommodating. read more

Bucherer Time Dome Las Vegas - Real crocodile band for a 1942 Rolex watch! - Watches Near Me - Las Vegas, Nevada

Place looks amazing, like a watch museum! Staff are very friendly and helpful, no pressure at all! Selection is great and they have all the top brands of watches and timepieces available. Rolex, Omega, Franck Muller, Cartier, Longines, Zenith, Tudor, Patek Philippe, Vacheron Constantin, TAG Heuer, Panerai, Hublot, Breitling, Chopard, MeisterSinger, Bulgari, Breguet, Verdure Watches, Blancpain, Harry Winston, Piaget, Frédérique Constant, Audemars Piguet, Montblanc, Van Cleef & Arpels. read more

Bucherer Time Dome Las Vegas - Harley Davidson display in the store - Watches Near Me - Las Vegas, Nevada

I've been coming here years ago when it was still Tourneau and before the major renovation, into what is now Bucherer 1888. All of the brand ambassadors and sales associates I've met have been super friendly. But there's one person who stood out the most, her name is Fatima. Aside from being courteous and extremely professional, she's always so inviting and respectful. This is exactly what I look for in a true Rolex brand ambassador!! Her passion and knowledge for Rolex's history and craftsmanship is above exceptional. She took the time to teach me all of the Rolex models and their respective features and purpose. And when I was set on a specific model I wanted to add to my collection, she was very informative and catered to my every expectation. When you think of purchasing a Rolex, you think of a truly luxury, enjoyable, and memorable experience. And this is exactly what Fatima achieved from the moment I first met her. Thank you Fatima for giving me the opportunity to purchase one of my dream Rolex timepieces, the GMT Master II - Batman!! If you're undecided on which watch boutique to go and see a plethora of different timepieces, Bucherer 1888 is above the rest. And make sure to see Fatima for any of your watch dreams and desires, she'll make you a luxury watch connoisseur for life. read more

Bucherer Time Dome Las Vegas - New GMT-Master II - Watches Near Me - Las Vegas, Nevada

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Serena is the best!!! Serena gave my wife the best Rolex experience especially as it was her first watch. When we left the store my beautiful bride commented on how special Serena made the experience for her. My wife has worn her " Rootbeer" GMT every day since and loves her watch. I wish to thank Serena and all at Rolex who made this possible for her to wear this beautiful timeless timepiece. Thank you read more

Visited this store on 4/25 and I was greeted by a warm welcome from Camilo N, he was super nice and take time to listen about my Rolex story. Told him that my Rolex Bucherer in San Francisco, my store for 8 years has suddenly closed which really saddened me. Camilo listened to me discuss about the timepiece that I wanted. The next day Camilo surprised me with that " call " and the watch is available . I'm so thankful for Camilo for making my Las Vegas trip memorable and also to Bucherer family.. Until next time. I'll be back for more!! Hope for a GMT Pepsi on my next visit!!!! read more

Bucherer Time Dome Las Vegas - OP 41 one day of waiting!!! - Watches Near Me - Las Vegas, Nevada

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l've always had a great visit at Bucherer in Ceaser's Forum. The staff are professional, patient and knowledgeable. My salesperson is Heidi Cole and I highly recommend her to anyone looking for a luxury timepiece or jewelry. She's the best! I will always work with her for any luxury timepieces. read more

This place is highly recommended 10/10. Adrian was awesome & very organized in assisting me with my watches that need battery change. Very professional and helpful. Thank you so much for all your help Adrian. read more

Around the beginning of the year. We were helped by Rim purchase some jewelry and watches. I briefly mentioned that if omega released a white speedmaster. That would be a dream watch for me. A few months later omega did and rim reached out to me to let me know that the store will be expecting some pieces. Of course i signed up for one! Fast forward to july 2024 as i was ordering a gift for my wife from Rim (the barbie pink tag heuer) she mentions that my white speedy has arrived as well. So not only am i getting a gift for the wifie but i also got MY WATCH! Amazing experience. Bucherer timedome is an amazing store with amazing staff. I highly recommend for any watch person to drop in and browse through. read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

Overpriced, but what isn't? They are good at ferreting out buyers from dreamers. But at the end of the day, they have what I'm after. So thanks for the cheap Champaign and ball-gargling to buy an overpriced Rolex. It made me feel cool and dirty at the same time. read more

My husband and I recently visited the store while in town visiting my sister-in-law and her family, and we were fortunate enough to be assisted by Maria Jikh. From the moment we walked in, Maria's warm welcome and expert knowledge made us feel right at home. She took the time to understand exactly what we were looking for and guided us through a stunning selection of timepieces. We had our eye on the DJ 41 (ref 126300), and Maria made the entire experience seamless. We were surprised how quickly the watch was ready for pick-up--so much faster than we had anticipated. Maria went above and beyond to ensure our satisfaction every step of the way. When it came time to purchase, Maria answered all of our questions with such care and attention, embodying the true luxury service that Rolex is known for. Her professionalism, patience, and genuine enthusiasm for the brand made this shopping experience exceptional. Thanks to Maria, this will undoubtedly be our go-to authorized dealer from now on. We can't wait to return for future timepieces and continue our journey with such a dedicated, knowledgeable, and personable sales associate.Maria is amazing and we're so grateful for her outstanding service! read more

Bucherer Time Dome Las Vegas - Datejust 41 Mint Green, Shoutout to Maria J. for helping us get this! - Watches Near Me - Las Vegas, Nevada

Probably the best overall watch store in the U.S. with serious attention to customer service and satisfaction. I had my watch serviced with Nathan Fredell and his team. They really went out of their way to take care of me. The most impressive watch experience in my life. Highly recommend this store. read more

I had a very good experience making my first purchase at the rolex store. Was not expecting to get anything but Camilo surprised me with a watch. He was very easy to deal with. read more

Another amazing experience at Bucherer's today. Being a prior customer, I love to stop in to see the new timepieces and elegant jewelry anytime I'm in the Caesar's. After browsing, I had a nice conversation with a staff member named Camilo. We spoke about our love for the Rolex brand and their watches. To my surprise I was lucky enough to join the interest list and try on a watch thanks to Camilo. Having purchased a pre-owned Rolex previously from them, I did not expect to have the opportunity to try on and purchase a brand new Rolex today, but I guess it was my lucky day. This came in perfect timing for my new engagement and our trip to visit my fianceé's family next week. Thank you Camilo for the once in a lifetime opportunity and for the wonderful conversation! We will be forever grateful and enjoy this watch for the years to come! read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

I recently had the pleasure of working with Maria to help purchase this GMT. She's been great to chat with about watches and was able to help me out in record time - under two months to be exact. I also learned during my trip that she was willing to take time during one of her days off to help me out after learning that I had already confirmed my flight. I'm super grateful to be working with her and Bucherer and looking forward to growing the collection together! read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

I feel compelled to share my experience of buying a Blancpain watch. On 10/14/2023, I purchased a beautiful timepiece, the Villeret moon phase, at Bucherer in the Forum Shops. From the very beginning, I sensed that something was wrong with the watch--it kept stopping on my wrist in the middle of the afternoon. Initially, I attributed it to a bad wind and bought a nice winder for the night, but the problem persisted. On 11/28/2023, I returned the piece to the retailer, and after some examination, they concluded that there was a problem with the watch: it wasn't holding a charge. The spring was coming undone. I asked the store to exchange the defective item, but they responded that it had been over 30 days, and the best they could do was send it in for repairs, which could take up to 6 months. Yesterday, I called the store to inquire about my watch, and the clerk informed me that it had been sitting in their safe for over two months--they had even sent me an email. What a disappointing experience this whole operation has been. This morning, I picked up my $17K defective, refurbished watch, which I've owned for over 6 months but only worn for one. If you have other options, I sincerely recommend staying away from Tournaeu / Bucherer and Swatch / Blancpain. UPDATE: While you post your insincere, templated response to look professional to other readers and to maintain the misleading image of good customer service, I am still out 17 grand and have a defective, refurbished watch. So no, your service still sucks. And others should stay away. As far as your management is concerned, David the store manager knew of the situation and he had my phone number. He had promised to reach out to the regional manager for Bucherer and the manufacturer, so your management is where the problem arises. The staff is quite courteous actually. read more

Hi Maria...thank you so much to help me to find my GMT 2 . I didn't expect that came so fast. We're only mentioned was last week then I got a called from Maria yesterday to pick a GMT2 I thought that a joke. This watch it's mean a lot to me . I am truly thank you to Maria and Manager of Toureau Bucherer TimeDome at Forum . You are imagining lovely sales person. read more

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Like many people, I have been on a hunt for a 36mm Datejust. I'm on several waitlist at several different location in socal, Vegas, and even Hawaii for the last 2 years! I randomly happen to stop in here before heading to dinner and was greeted by Wen. I casually looked at their "exhibition" styles and tried on a pre-owned piece. Wen happened to mentioned that they may receive one new piece of Rolex the next day. She showed me a photo and it was the one I had just tried on over at the Bellagio (added my name to the waitlist as well). Wen text me the next day and said they received the watch! I couldn't believe it! Wen was very pleasant to work with and very informative. She was not pushy and I never felt rushed. If you are on a hunt for a a Rolex, I highly recommend asking for Wen! read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

Bucherer at the Forum, Caesars Palace, Las Vegas, is a great place to shop. I contacted them online and met Heidi Cole, Rolex Ambassador. I expressed interest in an Explorer II white dial and she came through for me within a very short time. I travelled to Vegas in December, met Heidi and purchased my new Rolex. She is AWESOME! Extremely knowledgeable, friendly, and I couldn't recommend her more highly. This store has an excellent selection of great watches from many great brands. Heidi is keeping an eye out for me to get either a Rolex, Tudor or Breitling for my wife. I know she will come through for us. If you're ever in Vegas and interested in a great watch, go to the Forum and ask for Heidi Cole. She'll take great care of you! read more

Bucherer Time Dome Las Vegas - Explorer II - Watches Near Me - Las Vegas, Nevada

As everyone else does I walked in to see inventory here. I was immediately greeted by Aldo, he showed me current inventory as well as the preowned inventory. Although they didn't have the watch in stock, he took his time to bring out lots of different Rolex pieces. Aldo was very kind knowledgeable and helpful throughout the entire time we spend at the store. If your in need of a watch I would highly recommend this place as well as using Aldo, he will guide you and answer all your questions. To Aldo thank you for the best experience in a Rolex boutique. read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

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Thanks to Davin the in-house watch technician for taking care of us and adding some links to a watch we purchased from Tourneau a couple of years ago. Quick, easy and reliable service. Thanks! read more

Bucherer Time Dome Las Vegas - I can't wait for the Rolex to open up so I don't have to go to Tourneau when I come to Vegas. Opening Fall 2020! - Watches Near Me - Las Vegas, Nevada

I would like to personally thank Rivy over at Bucherer TimeDome. Often times when shopping for jewelry and time pieces it can be intimidating. Some people may feel a bit uncomfortable or a bit judged. Rivy was very kind and sweet. She took her time and made sure I was comfortable during the whole process. She advocated to try on various watches and recommended to stand in the mirror to really get an idea of how it feels and looks. I really enjoyed the Rose Gold Presidential they had as well as the Rose Gold AP. Tough to decide between the two, but Rivy was encouraging that either one was a great fit. Will return to give my business due to their customer service. read more

I bought a date-just at the forum shop, Wen was the representative how help me . And I feel that I have to share my shopping experience with her. She was amazing and answer all of my Questions , She had top customer service read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

Thank you Maria Jikh! Very professional and took her time to listen to what I liked. Love my new watch. I'll be going back to her and recommend her to all my friends. read more

Let's start off with the obvious - the original Tourneau Time Dome is gone. The Forum Shop location relocated and temporarily closed for renovation after being acquired by Bucherer. This review is for the **new** Time Dome which reopened in early June 2023. By sheer coincidence, I was in Las Vegas the week the Time Dome reopened and visited it on June 7 - its second day of operation. The layout has some similarities with the previous store - with a large Rolex presence on the left side (near the entrance). As expected, the new Time Dome features Bucherer products heavily, including fine jewelry. Some lines have returned (Omega), but some others - notably IWC - are no longer there (even though IWC is still sold on the Bucherer/Tourneau website). A new IWC boutique is under construction across from the Time Dome and is supposed to open later in 2023. I found the watch displays to be much less customer friendly than before. For some reason, many watches are displayed in cases mounted on the wall above eye level. This, obviously, makes browsing difficult. And even though the Time Dome is supposed to be the largest watch store in the world (by square feet), it felt like the selection of watches was actually less than before. Many of the brands that are there very high end - Bucherer is clearly courting a more upscale customer. I didn't see a lot here in the "near luxury" price range - say around $5,000 to $8,000 (think brands like Rado, Tudor, or Oris). If they were there, they were not prominently displayed. The original Time Dome had a modern feel, but the new version almost feels old school. (And it's not just this location - I've also visited the NYC store on 57th Street - the Time Machine - and it felt the same as this does.) The overall vibe is very much more upscale, which can be okay if done correctly, but this feels almost "snooty". In the previous Time Dome, you could browse pretty much on your own and there would always be someone if you needed assistance. But here, the sales staff follows you from display to display, hovering and asking if you need help. Not every customer needs or wants that. And while security is always an issue - there are undoubtedly cameras EVERYWHERE and prominent security guards at the entry - so the "hovering staff" approach can be really annoying to some shoppers. I had come in with the intention of purchasing a watch, as I had previously purchased watches from this very location. But oddly, I could not find what I was looking for in the new Time Dome. A sad statement for supposedly the world's largest watch store. The whole atmosphere of the Time Dome is different than before, but I can't say it is an improvement. To be fair, some may absolutely love the new changes and that's fine. But after visiting both the NYC and Las Vegas flagship stores, I have to say that I am quite disappointed in this new direction. Disappointing, too, is Bucherer's closure of many previous Tourneau locations including Honolulu and Chicago, which are now just Rolex boutiques. In fact, with the exception of the Chicago and Las Vegas stores, all US Bucherer locations are limited to either the East or West Coast. So it's not totally clear exactly who Bucherer is targeting here. read more

Bucherer Time Dome Las Vegas - Bucherer Time Dome June 2023 - Watches Near Me - Las Vegas, Nevada

Amazing buying experience with Maria. My wife and I, 30 minutes prior to coming to this location, went to the other Rolex store in the same mall. We had an absolutely disrespectful experience at that location and we were both upset. However, Maria completely turned our moods around. I came looking for a watch for myself, which they did not have at the time, but to my surprise, they had the exact watch my wife was looking for. Maria was very helpful and let my wife take her time trying on the watch. We did not feel rushed at all. She also let my wife try on other watches without hesitation. Maria made us feel very welcome. The buying experience with Maria was top tier and she made my wife feel very comfortable. The other Rolex location should learn from Maria. Don't bother going to the other location, it would be a waste of time and will ruin your mood. Come here and look for Maria. read more

I bought a green on green "hulk" Rolex there a few years ago. A watch that is currently rather difficult to get. I still had the contact number for my sales person. Her name is Wen. She answered a couple of questions years after, regarding appraisal value and even remembered me. I should've left a review way back then. Wen made this transaction beyond pleasant. Thank YOU!! read more

Bucherer Time Dome Las Vegas - Watches Near Me - Las Vegas, Nevada

Walked to the store yesterday. Looking for a Rolex watch and the worker there look @ me like i can't afford any watches there . And i'm a customer there for years . Dislike the customer service there . I don't recommend . The guy look like middle eastern. So please be aware he will look @ you like he did to me yesterday. read more

I really enjoyed my visit to Tourneau today. They have a great selection of brands, and an equally impressive staff. Special thanks to Michelle Diaz for making me feel so welcome. Patient and knowledgeable, I really appreciate the time she gave me to answer all my questions. Hope to be a new high end watch owner soon! read more