I agree with the other review. Is there a way to give them negative stars? I have never had Wi-Fi…read moreat the house but I figured I would give it a shot to try to increase my internet speed when I'm at home. Over the course of 10 months and having it personally installed and paying for that installation, I've had to reset the router at least 20 times. I've called customer service at least a dozen times because the Wi-Fi just goes out whenever it feels like. So what's the purpose of having the Wi-Fi if I end up having to use the hotspot on my phone? Then of course after 6 months the price goes from the intro rate of $50 to $100 a month and it seems like the internet just goes that much slower at that point. I don't use the internet a whole bunch. I may watch a movie occasionally and I had a fire stick on a second TV in the bedroom. Maybe check my email. Nothing ridiculous and I was not able to get good service. So after 9 months I discontinue my service and took my modem up here to the Buckeye office. When I discontinued my service you would think they would have told me where to take it but no. They tacked on the modem to my final bill. When I called customer service they were not helpful at all on telling me a location to return it. When I went to this location the customer service representatives were nice but so are the people at the car dealerships. They did let me know that I had received an older modem and that's probably why I was having so many issues. But as I told him over the dozen phone calls and 24 resets no one told me this and why would they give me a old modem when I'm opening up new service. No way. If there's anyone else available in your area use them

Overpriced internet with worthless service. There Internet service will crash if you use your own…read moremodem, that's their remedy most of the time for service outages, rent or buy one of their modems. An absolute joke of a company, avoid at all costs

I can't bring myself to give a 5 star rating for Buckeye's overall service due to the high cost for…read morecable, internet, and my mom's landline phone. However, I would like to recognize the Technical Support Team, as they patiently assist whenever I call. In particular, I'd like to recognize Al in Technical Support for his 5-star efforts to assist me with a telephone issue last night. For some reason, every time I called my mom's Buckeye landline from my cell phone yesterday, I would get horrible static. Al took the time to check my mom's line by calling her several times, including calling her from an AT&T line (my cell phone provider). He suggested that the problem could be due to something on AT&T's end. We agreed to end our call so I could attempt to resolve the issue with AT&T and that he would call me back approximately 45 minutes later. Al kept his word and followed up with me as promised. While we were unable to resolve the problem last night, he offered to have a tech go to my mom's home to troubleshoot further. By this morning, my problem was somehow resolved and my mom reported that she was having better sound clarity than ever on her phone. We were both impressed with Al's diligence and dedication. While Buckeye receives many negative comments about its high cost, (and rightly so), I do want to give a shout-out to Al in Technical Support for going above and beyond. Thanks so much Al! We appreciate you!

Horrible customer service from an Indian call center. they say my wires are buried (they are NOT),…read moredo not know what a squirrel is and want to fight with me about sending out a technician for a junction box that is partially open and letting rain in. My internet lags everytime it rains and I work from home. Time to change provider. (Re squirrels and cable chewing) I'd give zero stars if I could!

I had DISH for many years and had to give them up when I moved to Colorado because they didn't…read moreservice my area. I went with the only option (DirecTV) and was disappointed in the lack of user-friendly options, the remote wasn't easy to use, all the little bonuses of DISH weren't available like Remote Finder, Light up Remote, etc. Basically DIRECTV was terrible and their customer service was horrible, particularly after they were purchased by ATT. I moved back to Ohio 2 yrs ago and just brought DIRECTV with me. Recently I finally gave up after a really bad ongoing experience with their IT helpdesk and called DISH, the person I spoke with "Dan" from "El Paso" was FANTASTIC! He was so easy to deal with, easy to understand, and took care of all my needs in a matter of minutes. The DISH tech rep was out 2 days later, hooked everything up and now... for $30 less a month, I have a better system, with more channels and better customer service. If you cannot get cable where you are, go with DISH!

This provider is horrible. They make you sign a two year commitment but only give you a deal for…read moreone year. After that year, they triple your monthly service and refuse to adjust your bill. So, they tell you that you either have to pay or cancel. I canceled my service; the agent I got was horrible and my service over the last year has been mediocre at best. My advice is to go with DirectTv or even cable. Biggest mistake I ever made was switching to Dish.

We have a Winegard Antenna on our garage roof. The bracket holding it to the j bar broke & the…read moreantenna fell to the ground. The bracket was made of cheap plastic so my husband bought a metal bracket at the hardware store & reinstalled it himself. We were told Ars/Yours Antenna would only reinstall a new antenna costing $685 + tax on parts. My husband fixed it for a fraction of the cost. Since this is the only antenna offered perhaps you should change brands since there is a definite defect with this product!

Great service and will help with any Cable needs. Have many options for decent TV viewing.read more

Everything I was ever told by them was denied, and called a lie by the next person I talked to. One…read moreguy (when I was changing service) told me, "Remember, it will NEVER cost more than $42 per month for this service." It was billed at about twice that! Their Gemini service is excellent, but they will jerk you around every month about paying for it. You will never know how much it will cost, and they will tell you you agreed to all sorts of things you never did. It's a fight every month, and you can't believe anything they tell you, and you will always get a raw deal! They also keep billing you for service you never get after you have turned off the service. The FTC helped me, but they had to do it twice because they said it was off, and I didn't owe them anything, and then they just kept billing me.

there are issues with losing the signal if it rains in the least bit. different networks lose audio…read morefor no reason.

Poor customer service. Let's employees off the clock or…read morefriends/people in civilian clothing tell customers "that's not how it works" or tries to butt in conversations as though they're working. Also likes to flip off customers as they're leaving/sitting in their car. They have tried to blame it on a power outage when that had nothing to do with their customer service or attitude along with people in civilian clothing talking down to customers. Try a different excuse and do better. Go to a different location for better service.

Even tho the company has issues, their employees continue to be the one bright spot in the company…read more Having recently been in need of customer/tech service, I had the extreme pleasure of dealing with Heather and Robin. They were both terrific and a pleasure to talk to, handled my questions with patience and caring, and helped to bring my issues to a satisfactory ending. Buckeye employees are usually thoughtful and do care about the customer, and if you farm out their jobs come March, prepare for already unhappy customers to get more unhappy. Do not blow your position Buckeye by not staying local!

This is the second damn time that my Internet went out this week while I was online playing with my…read morefriends!! Don't ever get these motherfuckers!!

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?