After 11 years I decided to see if any good changes happened. Sadly no…read more Their facilities are much bigger and nicer now. However their staff are still rude and prices are outrageous. A far cry from what these bikes are actually worth. If coming to a place to be treated like you're a bother and get ripped off is your thing.. then this is your place to buy a bike. Just find a good bike shop that will be kind and treat you right. Cheap isn't the answer. I'll pay more for great service every time!! This place is just not it.

Horrible return policy. They automatically keep $20 + 5% of your purchased item cost. So returning…read morea $49 item is basically a wash once you pay both parts of shipping. It's people like this who drive us all to Amazon. And that's aside from their religious crap in their emails. Stay away!

Was in the area for the weekend and stopped in to check out the shop…read more The staff was very friendly and the quality of their merchandise was great.

Though the people were nice, which is expected in a fly shop. The prices were outrageous, yes fly…read moreshops are expensive and i expect that but this was a whole new level. Their mop flys were $5! I ended up getting a few even though the price really bothered me and only after two fish they would completely fall apart! Maybe they'd be worth it if they help up well but to have this high of a price and for it to fall apart quicker than cheaper ones made it even worse. First and last time I will ever go there!

Amazing Customer service, great trade in values, and all around stellar experience! Needless to say…read morethis is my shop for life

Took my bike here after another shop failed to fix the problem. These folks fixed the problem…read moreimmediately and charged a fraction of what the other place charged. I wandered around the store while they worked on my bike and found a nice selection of mountain bikes and a really impressive selection of used road bikes, as well as all the other stuff us bike riders need e.g. jerseys, glasses, trainers, etc.

While I'm fully aware of my outdoor store addiction, I was pleasantly surprised to find this little…read moregem while walking the streets of West Reading. The store carries a nice selection. The front of the store has men's and women's apparel with all the usual brands represented - MSR, Patagonia, TNF, etc. The hallway leading to the back has a nice selection of shoes, most from a few brands. The back of the store has a ton of climbing gear and the backpacks/tents. There's also a nice selection of books and assorted items for whatever scratches your fancy. On the way out, I was pleased to note some items up front benefiting a local non-profit outdoor group (thumbs up!). The staff was also very friendly. While I definitely had to hold back on this trip, I would definitely not hesitate to spend local and visit ERO in the future.

Olivia and Pat were very kind and helpful at getting me set up with a hiking backpack- much…read moreappreciated! would highly recommend

hands down best bike store in reading he was very hopeful…read morewith my problem and helped me at the very last minute... very professional in working on bikes , i will recommend to everyone to check it out for yourself,,, but i give it 100* rating, everyone else is cons out for money , it ment the world to me when he fixed my bike and no one else cared u love you guys truly awesome happy rider now thanks rex ott

Best selection, service, best bike lines. Passionate staff. These guys ride! Best wrench in the…read morebiz. If leave 6 starts if I could.

This place and the customer service they provided me with was absolutely outstanding. Shipped them…read morea used Arai helmet for rebuilding service, and they went above and beyond to make it look and feel brand new. Answered all of my question and responded back to all of my emails, even the ones that were sent after hours. If you have an Arai helmet and need to have it serviced,inspected,and or rebuilt, this is the only place I would recommend. You will not be disappointed with the end results and the level of customer service that they will show you. To the Miller family that runs this place, Thank You,Thank You,Thank You. Customer for life. Preston H.

As I'm sitting here drinking my coffee getting ready to go to church. I'm pondering the motorcycle…read moreriding of this season It dawned on me that for the last 3/4 of the summer I never once been aware of discomfort in my helmet. My wife and I have been riding for 30+ years. We have always chosen helmets because we liked the design or that they matched my bike.(or they were cheap , Mennonite , what can I say ) Fitting consisted of picking one out that's slid easily on to our heads I have had several Arai helmets previously ,but contrary to the advice of Rob Miller at The Service Pavilion I always choose them for looks first and then tried to make them fit by changing pads, and spooning foam,etc. Spring of 2017 I finally gave in and agreed to begin helmets selection with fitting. My wife was fairly easy and wound up with a size smaller than what we would've normally purchased for her but very comfortable and not loose. I was a bit more difficult , and had some discomfort in the four head after the first fitting The discomfort was slight and would only manifest itself after riding for half an hour or more. I'm bald so it's easy to identify pressure points after taking helmet off from an extended wear Rob was patient and actually more determined than I was that we would get the perfect fit. After a couple attempts trying different pads etc. to fit my not quite oval not quite round not quite small not quite medium head we finally reached the perfect fit. I have never had a helmet that I could wear all day and not be pushing up with my shoulders,or adjusting somehow to relieve a pressure.point . I can truly ride all day without thinking about my helmet. It's an amazing experience. Thank you Rob for your extra effort in making my riding safe and comfortable As an extra bonus we managed to get uniquely matching helmets they look great with my red bike Service is definitely the keyword at The Service Pavilion Thank you Sam Beiler. Kawasaki Concours 1400

The owner was super knowledgeable about the bikes. He admitted that he doesn't work on them much…read moreanymore, but he has a great mechanic that does awesome work. My son took a tumble on his bike, pretty good and the mechanic was able to give it a complete overhaul the bike rides better than new Reasonably priced fast service I got a call within two days at the bike was done

Prompt and timely service! Owner offered the secret to his 50 years of success. "I never screw…read morepeople! " It should be on a sign over the door! He knows what he is doing, does it quickly and promptly and doesn't screw you. What a formula for success! I will be back! Nice dog to boot!

My 100 year old mother-in-law, who moved here 16 years ago, won't buy her shoes anywhere else…read more She likes the service she receives and the selection of shoes available to support her orthopedic needs. Her feet look great, too! She wears athletic shoes every day and everywhere. Most recently she came home with the cutest little black tennis shoes I've ever seen. They're a new brand to me, high performance and quite fashionable. Her otherwise l-o-n-g foot might draw attention to itself, but the cut of the new shoes actually shortens their look while a chubby toe box provides extra wiggle room for -- dare I say it ?!? -- OLD toes! Mother-in-Law doesn't share the secret to her longevity, but I can tell you, she walks laps inside the house (after years upon years of every day walking outdoors) and eats more pickles in a month than I can put away in a year!

Chester County Running Store has been a primary sponsor for the OJR RUN101 for the past 6 years…read more They are professional, courteous and go above and beyond to meet the needs of the customer. They have also assisted with the participant sign-up through the RunSignUp online and always provide support to my many questions! A special thank you to Don Morris and Kevin Kelly for their support to the local races and schools in Chester County. As an active runner, I can say that they find the perfect shoe for your feet!