Just picked up my car that was shipped from Long Beach, and the process could not have been easier…read more I arrived at the Matson office Tuesday morning at 8:30 AM, checked in at the front desk with my booking number, and sat down. About five minutes later, I was escorted to the lot to pick up my vehicle. No joke, I was out of there in under 10 minutes total. Google Maps directions were straightforward and easy to follow, there's really no way to get lost. My car was spotless and clearly well taken care of during transport. They even provided a free car wash coupon and give you 30 days to register your vehicle. Overall, an extremely smooth and efficient experience. Highly recommend.

They were so nice helping us get it all together girl in front was super helpful…read more I would use this service again for sure to ship a car again

I got my car shipped from the Big Island to Las Vegas. It did take longer than we expected and…read morethere wasn't a lot of accurate updates on the Transport Tracker (It took about a week longer than expected to deliver). I will say, I was able to reach someone every time I called for an update or had a question, and the woman I spoke with was extremely nice and had great customer service. I don't know if this is a problem with the delivery company or with Hawaii Car Transport but we were told someone would call to schedule the drop off. I got a call in the morning when the driver was outside of my house! Luckily, I took a sick day and was able to get it. But if I was at the office, I don't know what would've happened. Overall, my family and I wanted to support a local business and we understand that it is a long process shipping a car from Hawaii to the Mainland so expect delays! We paid the amount we were quoted for, no hidden fees/overcharging, car came in great condition, a little dusty, but that's to be expected.

I paid for Port-to-Door service and did not receive what I was promised…read more My vehicle was scheduled to arrive on Tuesday 07/07. I did not hear anything by mid-day, so I called and was told someone would get back to me; I later received an email stating it would still be delivered that day. The exact same pattern repeated on Wednesday 07/08, Thursday 07/09, and Friday 07/10. On Friday I finally received a call from the carrier, who said he could not enter my subdivision and asked me to meet him on a main road over 25 minutes away on foot. This is not a gated community, and this same vehicle has been picked up from my address before when I shipped it to Hawaii, so access should not have been an issue. I tried to work with the carrier and offered to meet him at my workplace at Nellis Air Force Base. We scheduled a time, but he later reported that his truck had broken down and was no longer drivable. I ultimately had to travel to where the truck broke down--about 26 minutes from my home--to pick up my car myself, despite having paid for Port-to-Door service. Not only was delivery delayed over multiple days, but I also did not receive the level of service I paid for. When I called Hawaii Car Transport on Monday 07/13 to discuss this, the representative I spoke with was dismissive and unprofessional. She repeatedly interrupted, seemed impatient, and ultimately hung up on me when I asked for her name. When I called back, I reached the same representative, who again ended the call immediately after providing her name, without any resolution or offer to escalate my concerns. Her name was Carley. All I have asked for is to speak with a manager or someone who can address the service failure and billing discrepancy. Based on this experience, I am unlikely to use this company again or recommend them in the future, despite having done so many times in the past.

No response so not much to review except they never called or emailed me back. Okaaaaay.....read more

11/24 update We decided to go with JNR after all after…read moreEugene explained the mix up. He was very accommodating & easy to work with. Made a huge difference in our decision making. The local CA company they used (I believe it was Pioneer) was amazing. They missed 2 tiny drawers but I was able to pack it in my suitcase. I'd highly recommend the CA moving company. Once our household items arrived in HI (it took just under 6 weeks from the time they finished in CA & it was moved into storage in HI) we were contacted to see if we wanted to watch our items being stored. We agreed. Chris was there to meet us (very nice & helpful. Walked us through it) & it seemed to go smoothly. He left half way & the unloaders slowed down. 1 quick phone call & it was back on track. We are pleased with the storage facilities. Secure & temperature controlled. The only hiccup worth mentioning is the 1 of the unloaders was on his phone 98% of the time. Even while pushing the carts he had his phone up to his face. He was young lol. We did have to mention that some of the boxes that said "this side up" meant they needed to store it a certain way. Overall I'd recommend working with Eugene & Chris.

So far nothing is good about them. I'll follow up if/when my shipment arrives. Based on what I…read morewas told scheduling it is merely hoping it actually ships. Doesn't guarantee it will. Wish there was competition here so that they were held accountable.

They have no competitor for inter island shipping and that's the only way they stay in business …read more Customer has no options. They suck big time, customer servise is a mix , some are professional and normal some are rude and extremely incompetent. No one in their sane mind would recommend them but like I said if you have to ship a car , you don't have a choice that's affordable. I hope another company opens up soon who'd be more competent overall . I dropped my vehicle off on 7/22 was supposed to sail 7/27, due to mistakes exclusively on their end they finally shipped it 8/3. No one notifies you of any delays, changes etc etc. They do pick up their phones at least . And then it's a gamble who you gonna speak to and how they will speak to you. Unprofessional is the word best suited to describe this company and they still charge 750$ to ship from Oahu to Maui , which is not cheap considering what you get.

well I want to admit that Ronnie helped me a lot through moving my vehicles from port of Honolulu…read moreto CA. Moving is so hard. they made it easy for me. I am relieved that now I am home and nothing else to worry about. that k youbteam.

If I could give zero stars I will. Lack of communication, professionalism, and they didn't know the…read morestatus of my car when it wasn't delivered on time. They tried to get me to pay for a tow truck because something happened and I told them absolutely not. I had a notary saying the driver who picked it up was the only person allowed to drive the vehicle. Then it magically appeared at port. Matson has pictures of the vehicle before it arrived showing the damage that I discovered when I picked it up. Not only was the entire right front damaged, whoever tried to fix it used an off color paint. I will post my experience as many times a possible to warn everyone not to use this crappy company. I'm a firefighter paramedic and I can guarantee I understand the importance of professional and customer service and this company is not it.

I was in and out of here for two vehicles. I didn't mount my subwoofer to the car so I had to take…read moreit out. Wiring was all left in tact. For the Tesla, they kept the charging cable inside. Transport to final destination was quick. All professional people. All respectful.

I am not sure why this office has such negative reviews. If you read the requirements and prepare…read moreas they suggest, you won't have any issues at all. We booked a FASTPASS appointment so our documents were green-lit well ahead of time. Appointment was booked for 10/27/25 at 12:45pm. It was a little hard to get them on the phone but they answered my emails super fast whenever I asked questions. We arrived at 12:30pm to be a few minutes early, and we were done by 1:30pm. Service was as fast as it could be, and all of the staff was incredibly friendly! The process was smooth. When we arrived we checked in, and waited 5 minutes for them to call us back up. When they called us back up they confirmed all the FASTPASS documents were good to go, and had us sign some additional disclosures. Since the inspection crews go to lunch daily (mandated by their union) we had to wait until they returned for the inspection process. No biggie. I was able to drive into the inspection area at exactly 1pm. We didn't professionally detail the vehicle but thoroughly cleaned and vacuumed at home. Passed the inspection in about 20 minutes and we were on our way. People tend to leave bad reviews but often forget to leave the good ones. Don't be scared, prepare well in advance, and you will be smooth sailing.

I would like to commend the exceptional performance of Royal Hawaiian Movers Logistics coordinator,…read moreJennifer Wowor, who recently assisted me with transporting my car from Hawaii to the mainland. Complex logistics, constrained timetables, and attention to detail requires someone with exceptional skills, experience and patience to execute effectively. Jennifer went above and beyond to assist and guide me through the process, exceeding all expectations. Mahalo, Jennifer Mike N/Honolulu

Royal Hawaiian Movers packed a small shipment of less than 300 lbs for me this week. They were…read morecourteous, called me prior to arrival, and efficient as they carefully packed all of my belongings within one hour. It was a small shipment and they were mindful of my time. Overall, I would use them again.

Sold my car to a buyer out in Hawaii, and I was pretty nervous about shipping it all the way from…read moreLA to say the least. XRT made it surprisingly easy. They explained everything beforehand, arranged door to door pickup, and the driver was really helpful during the car inspection. The tracking was great, and the car arrived at my buy's place in a couple of days, no issues at all! So much less stressful than I anticipated and it was actually affordable. Really took a big amount of weight off my mind! Thank you!

The XRT Logistics team was fantastic. We hired them for a complex medical or surgical practice move…read morein Honolulu, and they handled everything seamlessly. Joseph was responsive, offered competitive pricing, and made sure the job was completed as promised. The team he assembled was well prepared, courteous and professional. In addition, they worked with Pedowitz Machinery Movers to transport our medical equipment, and they too were excellent. A plus all around!