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    Hawaii Car Transport

    1.6 (543 reviews)
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    Repeatedly trying.
    Georgina B.

    Aggressive and responsive but angry when denied. Sean has repeatedly emailed and called, my plans changed and instead of being professional about it, he hung up on me. HAHA imagine if I chose to ship with them. :/ Go directly to Matson or Pasha. Skip the 3rd party nonsense. Value: zero. Service requested: happy I did NOT choose HCT.

    Unfortunately I wish I could have had a better experience. It started off great and we were happy to have a company handle the shipping from Honolulu to Seattle. We were quoted and told they would drop off the car at our chosen location in Seattle. The day of the drop off, we were told they were not scheduled to drop off and it would stay in the lot and there was nothing they could do, the earliest would be Monday. I was at work and could not leave to pick up the car. Now it's Monday (even though we confirmed multiple times the car would be dropped off today) and they first said there was an issue with the tow truck and now that it's a holiday so no one can drop it off and no one would be at the dock to let me pick up my car. We knew it was a holiday and asked and were assured it would be delivered today. This is disappointing and will cost us over $100 just to try to figure out how to get a temporary car again to make it to work. I am so disappointed with the lack of communication and ability to honor contracts. I understand changes happen but none of this was communicated and we were expected to adjust for their errors. I don't know if they partner with a third party here but it has been a severe disappointment to the point where we do not want to ship our second car with this company anymore.

    The child's toy that was left in our back seat

    UPDATE: we discovered that in a bottom compartment in our trunk, they also stole the jumper cables, jack, and first aide kit that came with our car. I do NOT recommend anyone use Hawaii Car Transport to transfer their vehicle to the mainland. They have horrendous communication and your car will arrive a month late. They also let whoever is in possession of your car steal whatever they can and then take your car for a joyride as many miles as they want with their kids in the backseat. They told us there would be "no problem" getting our car delivered to us from Hawaii to Utah Dec 20th-23rd. We knew that was just an estimate and that it would probably take longer because of the holidays. Our car arrived at port in California on Dec 17th and on Dec 23rd we called and were told that the carrier cancelled on transporting the car and that it wouldn't get to us until after Christmas. We were disappointed but not surprised since we were shipping our car during the holidays and people take work off. On Dec 27th we called again and didn't receive an answer. We didn't hear anything from the company again until January 3rd when they told us that our car still had not been assigned a carrier and that they had no estimated date at all to give us. The woman on the phone was rude and unhelpful and gave us no peace of mind. We asked if we could fly to California and drive our car ourselves but she said that they had been paying a port holding fee since Dec 26th and that WE would be responsible to pay the fee it if we tried to pick up our own car. Ridiculous. So we waited with no idea when our car would arrive. 5 days later they called and said they finally found a carrier. The truck driver was very nice and had better communication than the actual company did. He called us to update us on where he was and gave us an idea of when our car would get to us. The car finally arrived January 14th, 26 DAYS PAST THE ESTIMATED ARRIVAL DATE. When we inspected our car the outside was in perfect condition thank heavens, but when we looked inside we found signs that our car had been being driven by someone with a child. Our odometer had about 100 more miles than what it had when we dropped it off at the port in Hawaii, our car charger was STOLEN, the interface settings for the car screen were totally changed, there were greasy fingerprints staining the visor on the driver's side, and there was A CHILD'S TOY left in our back seat. A child has NEVER ridden in this car. I assume someone had been driving our car around with a small child in the back seat and that is super concerning to me. No where in the contract we signed said anyone would be driving our car around let alone with children in the car. At this point I'm just grateful our car even made it to us without any damage and I would NEVER recommend them to anyone to transport their car.

    Delivery of my motorcycle. Picture taken by my mother in law who had to receive shipment for me.

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    Ask the Community - Hawaii Car Transport

    Anyone ever received an update status with two different carriers and dates? We shipped our vehicle on the 1st, it had 21st as estimated del date. then it updated to the 22nd, then 23rd, then to 27th and this time with a different carrier.

    Yes. They create their own schedules which are not synced with the actual carriers. It took me 5 weeks to get my car.

    Were you able to pack ANYTHING in the car??? Just looking to pack a crib in the trunk

    I agree with the above people. Their customer service is awful. Their easy to contact by phone and email, until you pay and once that happens they never answer there phone or email or even reply back. I tried to make a point one time and was on hold… Read more

    View All 3 Questions

    Review Highlights - Hawaii Car Transport

    Besides my car being dirty on the outside, which they give you a free car wash coupon for, it was in perfect condition.

    Mentioned in 24 reviews

    Read more highlights

    Honolulu Vehicle Processing Center

    Honolulu Vehicle Processing Center

    3.1
    (68 reviews)

    I was in and out of here for two vehicles. I didn't mount my subwoofer to the car so I had to take…read moreit out. Wiring was all left in tact. For the Tesla, they kept the charging cable inside. Transport to final destination was quick. All professional people. All respectful.

    I am not sure why this office has such negative reviews. If you read the requirements and prepare…read moreas they suggest, you won't have any issues at all. We booked a FASTPASS appointment so our documents were green-lit well ahead of time. Appointment was booked for 10/27/25 at 12:45pm. It was a little hard to get them on the phone but they answered my emails super fast whenever I asked questions. We arrived at 12:30pm to be a few minutes early, and we were done by 1:30pm. Service was as fast as it could be, and all of the staff was incredibly friendly! The process was smooth. When we arrived we checked in, and waited 5 minutes for them to call us back up. When they called us back up they confirmed all the FASTPASS documents were good to go, and had us sign some additional disclosures. Since the inspection crews go to lunch daily (mandated by their union) we had to wait until they returned for the inspection process. No biggie. I was able to drive into the inspection area at exactly 1pm. We didn't professionally detail the vehicle but thoroughly cleaned and vacuumed at home. Passed the inspection in about 20 minutes and we were on our way. People tend to leave bad reviews but often forget to leave the good ones. Don't be scared, prepare well in advance, and you will be smooth sailing.

    Hawaii Car Transport - vehicleshipping - Updated July 2026

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