Gave me a quote switched it 4 days later when I wanted to pay. I was going to do a drop off. They switched it to door pick up. This is not starting to be a great company to pick but I already paid. Feel kind of screwed, wish I saw yelp reviews before booking... read more

I can't be more dissatisfied with this company. They don't hesitate to provide horrible service, even to local families. Initially, communication with them, whether it be through email or over the phone, was great. They were upfront with their pricing and billing practices. My vehicles were picked up from Las Vegas June 12th and were scheduled to be delivered to Hilo, HI around July 7th. We were moving back home to Hawaii and were hoping those vehicles would arrive around when we flew back, July 9th. The vehicle tracking system they provided showed our vehicles arriving in Oahu June 28th. Everything seemed to be going smoothly. It is now July 23rd. Our vehicles are still sitting in Oahu, at least that's what I can assume. The representatives from the company haven't responded to my emails and last Monday it took my wife and I almost 4 hours of consistent calling, to the direct line I had for our representative, and to the customer service line provided on their website. Once I finally got someone on the line, we were immediately put on hold for another 30 minutes. Eventually I was told that they didn't have a definite ETA for our vehicles because they were waiting on a transport to the Big Island. Mind you, our vehicles have been sitting in Oahu since June 28th and it's now July 23rd. We've been borrowing a vehicle from my dad since we got back home July 9th. My wife starts a new job as a high school teacher here locally July 28th and we have three young children that I'll have to find a way to get to school starting August 3rd. I'm trying to figure out how we're gonna do this with just one vehicle (that we're borrowing). It's been 41 days since our vehicles were picked up in Las Vegas for transport to the Big Island. My wife starts her teaching job in 5 days. My kids start school in 11 days. Just a recommendation to possible future customers looking to ship their vehicles from the mainland back to Hawaii. Stay away from this company. Just contact Matson directly. This company will communicate with you frequently in the beginning to get your service but once they've got your payment, they won't hesitate to move on from you. ​I've got 11 days to find another vehicle to borrow from someone or rent a car, without an ETA on our vehicles at all. 25 days sitting in port in Oahu is crazy. Look elsewhere. This is not the shipping company you want to use. STAY AWAY FROM HAWAII CAR TRANSPORT. And if any rep from Hawaii Car Transport sees this review, CONTACT ME ASAP. read more

I paid for Port-to-Door service and did not receive what I was promised. My vehicle was scheduled to arrive on Tuesday 07/07. I did not hear anything by mid-day, so I called and was told someone would get back to me; I later received an email stating it would still be delivered that day. The exact same pattern repeated on Wednesday 07/08, Thursday 07/09, and Friday 07/10. On Friday I finally received a call from the carrier, who said he could not enter my subdivision and asked me to meet him on a main road over 25 minutes away on foot. This is not a gated community, and this same vehicle has been picked up from my address before when I shipped it to Hawaii, so access should not have been an issue. I tried to work with the carrier and offered to meet him at my workplace at Nellis Air Force Base. We scheduled a time, but he later reported that his truck had broken down and was no longer drivable. I ultimately had to travel to where the truck broke down--about 26 minutes from my home--to pick up my car myself, despite having paid for Port-to-Door service. Not only was delivery delayed over multiple days, but I also did not receive the level of service I paid for. When I called Hawaii Car Transport on Monday 07/13 to discuss this, the representative I spoke with was dismissive and unprofessional. She repeatedly interrupted, seemed impatient, and ultimately hung up on me when I asked for her name. When I called back, I reached the same representative, who again ended the call immediately after providing her name, without any resolution or offer to escalate my concerns. Her name was Carley. All I have asked for is to speak with a manager or someone who can address the service failure and billing discrepancy. Based on this experience, I am unlikely to use this company again or recommend them in the future, despite having done so many times in the past. read more

I hate leaving negative reviews but people really do need a WARNING dealing with this company. My vehicle arrived completely damaged. When I submitted a claim they GASLIT ME and told me basically I dropped my car off damaged. Luckily. I just had a vehicle inspection the week before and had to register my car. Which would not have passed with a broken side mirror. They made me sign off upon drop off but failed to tell me I was signing basically saying no damages were caused. That back fired. Anyway, I had to submit a dispute through my bank and surprise surprise they suddenly wanted to settle. But I had to sign a release form which was weird and I didn't feel comfortable signing since they weren't honest to begin with. Chase ended up giving me a full refund of $2740.00 so I can get my car fixed THANK GOD. This company is shady and does not operate in good faith do NOT give them your car or sign anything without looking at ANY damages. You guys gaslit the wrong customer and hopefully learned your lesson. Just gross. read more

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Highly suggest booking with another company! They booked a pick up on the mainland for a day I didn't book and threatened to bill me anyways if the car wasn't there. I tried calling to get it sorted and a woman told me to email and hung up on me. TAKE YOUR MONEY ELSEWHERE read more

Absolutely ridiculous. Told me I'd have my car by 8/31. Then I got told 9/2 and the moment I called customer service and emailed them...my car got moved to be delivered on 9/4. I could've did all this myself and probably saved myself some money and a headache. I am so irritated and over this damn BS. read more

I had two cars shipped from Colorado to Maui. Anthony and the customer service manager were both awful to deal with . Anthony quoted me 4.3K for both and promised both by email and in person on the phone that the price would NOT change. It DID by 400 dollars. Took a month to get to Maui and tracking was a joke. I ended up paying over 800 dollars for car rentals. Do Not use this company they are slimy!! Once they have your money they are done with you read more

Aggressive and responsive but angry when denied. Sean has repeatedly emailed and called, my plans changed and instead of being professional about it, he hung up on me. HAHA imagine if I chose to ship with them. :/ Go directly to Matson or Pasha. Skip the 3rd party nonsense. Value: zero. Service requested: happy I did NOT choose HCT. read more

Hawaii Car Transport - Repeatedly trying. - Vehicle Shipping Near Me

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We sent out a car to my daughter in Arizona from Hawaii. We set it to be delivered at her place. We paid the set price given when we booked. When they delivered the car to her, she was asked to pay another $300 which was never mentioned to us when we dropped the car and whenever we had the chance to speak with someone on the phone which is rare to have anyone answer a call nor either email us back. We were wondering why she was charged on the day of delivery and she was also told that they won't leave the car unless she pay them. We tried to contact them through phone and email to ask this question however, no email back and no call back. It's frustrating! Our first experienced yet! This experienced just happened this week. 7/4/26 read more

Started off super easy but they were not able to find a local shipper to pick up the car to deliver to port. Military stay away if you are using them to ship to Hawaii. Despite more than a month of lead time, theybdropped the ball and couldnt pick up my car. Customer Service was unhelpful and just said find someone else to hand the car off for whenever they arrange transport. Had to cancel and rebook with another company that offered expedited pickup. Lesson Learned, stick with the bigger players as while they may be more expensive, they are reliable. read more

Military members. Do NOT use this company. Let me explain - I continuously kept in contact from over a month, to weeks, to days before to make sure they would be able to pick up my vehicle before my flight. The day before pickup, I called and they confirmed they'd be there at 9am to pick up the vehicle. By 2pm that day, I called and the lady said, "it appears this order was forgotten and no one is scheduled to pick up your vehicle. We can pick it up next week." My flight was 6am the next morning.. When I explained this, she said there was nothing they could do. I had to scramble, find another company, and ask a friend to hold the vehicle for me until it could be picked up. . . Seriously. WTF? Do NOT use this company. This is the pinnacle of unprofessionalism, complete disregard for your time and needs, and unreliable service. Do not buy into the fake reviews. 01/02/2024 read more

Can I leave a zero star review!!! This has been nothing but a nightmare working with this company. Our vehicle took forever to get here from Hawaii. We knew when our car was in California because of the tracking system on it, we waited and waited for someone to contact us letting us know when it arrive to our home. Instead it sat in California for quite a long time. Once it did arrive it was damaged and the driver gave some biz story about how the damage occurred. Trying to get ahold of anyone regarding getting the damages resolved has been extremely difficult. We are weeks into this mess and have done everything required of us and still don't have resolution to our claim. Please be vigilant and keep after them. Maybe you'll have better luck but I highly doubt it. read more

The agent originally told me payment was due upon completion of shipment. I asked multiple times to make sure this was correct. To my surprise, I was later given a call from Lana stating that payment needed to be submitted in full before my car was shipped. I spoke with an agent who confirmed my car wouldn't ship, and I told them it's fine. I would be picking up my car from the port and going with a different company. To my surprise, they shipped the car anyway and are now trying to hold my vehicle for ransom and threatening to leave it in California. They are also refusing to send me information on my car now. I have had to get legal involved. Stay far away from this company. read more

Avoid if you need an accurate timeline. I used Hawaii Car Transport to ship a vehicle from Aurora, CO, to Hilo, HI. While the initial process seemed straightforward, the communication regarding delivery has been incredibly frustrating. According to the tracking data provided by the company, the vehicle arrived at the destination port in Honolulu on January 22, 2026. The "Est Available Date" was listed as January 29, 2026. However, it is now February 12--two weeks past that estimate and over a month since the car was picked up--and I still do not have a firm ETA for actual delivery. The timelines provided by this company feel like pure fiction. If you are planning a move or need your vehicle by a specific date, be aware that the estimates shown on their tracker may not reflect reality. I am still waiting for a clear answer on when I will actually receive my car. read more

I suggest not using this company. Zero communication, and do not believe their estimated destination pickup date. The only good part was the transporter from VA to CA. He was very nice and met me to pick up my vehicle as planned. He also updated me when he got to CA to drop my truck at the port. This is where the problems started. My truck sat at the port for 3 weeks, missing several ships to HI. I contacted HCT several times and all they could tell me was "sorry, we don't have any information". The person was always nice, but had nothing to offer. It finally shipped, so I was happy for a minute. Then it sat at the port in HI for over a week before I got the the information to pick it up. Basically, they took my money, called a trucking company, made an appointment for the ship, and that is it. I could have done all that myself, likely saved money, and probably had a better understanding of what was going on the whole time. Truck picked up in VA 4/13, to CA port 4/20. HCT Est pickup in HI 5/5. Actual date my truck was available for pickup in HI 6/2. No updates and no communication in the month of delay from HCT. Meanwhile, I was paying for a rental car, and the last week was at the highest rate plus fees because I had to keep extending one day at a time since HCT couldn't tell me anything. read more

Would not recommend to anyone. This is my second time shipping with HCT. The first time was easy enough but this last time was a nightmare. I spent 15+ hours trying to coordinate a drop off time so we could align our flights with when the car needed to be dropped off. The rep told us the wrong dates multiple times and I had to play phone tag between HCT and Pasha. I then wanted to look into having HCT transport my vehicle directly to my door upon shipment arrival after receiving multiple marketing emails advertising the service. I spoke with a rep and was sent a quote only to have that quote become 4 times the amount once I was ready to proceed. They said it was a "quoting error" and the manager made no effort to make it right. What you see is what you should get with a quote. Especially when it comes from a rep and not an online calculator. Because of this I had to book a last minute flight to go get the car which cost me more than I would have paid originally. TL;DR - Stay far away from this company and just book directly with pasha or another shipping company. They are a broker so they provide no value outside of a fee to coordinate the shipment. Save yourself the headache and hours of having to deal with this awful service. read more

Terrible! I choose port to door delivery from Honolulu supposed to be to my house in Delaware. The website was wrong and didn't give a correct estimated delivery date. The driver texted us 4 hours before asking "are you home" then when he got to the area called and said we can't deliver it to your door. Lots of back and forth, the manager called and was literally laughing at me being like "do you not understand" and ended up hanging up on me mid sentence, in the end we literally had to go out to the freeway and they unloaded another car that was blocking my car and mine on the side of a major highway. EXTREMELY UNSAFE! They did no research or had any plan, so unprofessional, and so unsafe. Giant greasy handprint left on my leather seat. All car shopping companies seem so scammy for some reason and I didn't a lot of research before booking. But definitely DO NOT recommend!!! read more

Our car shipped from Oakland, Ca and supposed to arrive Hilo Port 5/8. It arrived in Honolulu on 4/25 and is still sitting there on 5/9. Nobody able to give estimate. In meantime we are having to rent a car. read more

Unfortunately I wish I could have had a better experience. It started off great and we were happy to have a company handle the shipping from Honolulu to Seattle. We were quoted and told they would drop off the car at our chosen location in Seattle. The day of the drop off, we were told they were not scheduled to drop off and it would stay in the lot and there was nothing they could do, the earliest would be Monday. I was at work and could not leave to pick up the car. Now it's Monday (even though we confirmed multiple times the car would be dropped off today) and they first said there was an issue with the tow truck and now that it's a holiday so no one can drop it off and no one would be at the dock to let me pick up my car. We knew it was a holiday and asked and were assured it would be delivered today. This is disappointing and will cost us over $100 just to try to figure out how to get a temporary car again to make it to work. I am so disappointed with the lack of communication and ability to honor contracts. I understand changes happen but none of this was communicated and we were expected to adjust for their errors. I don't know if they partner with a third party here but it has been a severe disappointment to the point where we do not want to ship our second car with this company anymore. read more

Hawaii Car Transport - Vehicle Shipping Near Me

Super efficient, very responsive, and great communication. Even when I called, each support person I spoke with was patient and informative and answered all the questions. We had the car picked up at a dealership in Palo Alto, moved to Oakland, and shipped to Honolulu. Car arrived way ahead of schedule in the same condition as when it left. Yes it was dirty, but what do you expect. They do give you a car wash coupon so that was unexpectedly nice. Pickup at the dock was a breeze too. I would use them again for sure. Car ended up costing less than what we would have paid in Hawaii even with the shipping. read more

I was quoted one price, and after payment, the price suddenly changed. Conner was annoying and Rude on the phone, NOT helpful whatsoever. Lanna, "the manager" didn't seem to care about my experience or complaint. Not a great experience with this company and it's employees. read more

BEWARE!!! Terrible customer service and they no showed twice after advising a delivery date and time. No call to advise and when I contacted them the representative was rude. They said my vehicle would arrive on Oct 7th anytime between 8am and 9pm and would only provide a 1-2 hour call ahead of time. I received a call at 7pm advising that the driver was still a 8-10 hour drive away and wasn't coming that day. Obviously they knew that prior to 7pm. The driver advised that he would be there the next day promptly at 1030am. After waiting I called the driver at 11am ( he had provided me his number when calling the day before). The driver said he wouldn't be there until 3pm. Terrible service and couldn't care less about their customers. It also was very expensive. I was fine paying extra for a premium service which this definitely was not! read more

I'm shipping my car to Hawaii. After speaking with Jordan I told her I'd call back when I was ready to book. I called back and got "the owner". After getting more information, I said I'd need to call back to book after checking some info. I WAS NEVER ABLE TO REACH THEM AGAIN. I called and left messages several times (3-4?), responded to a text message they sent me. They never called me back! They emailed me with an "Aloha Friday special", I called on Friday, NO ANSWER, did not respond to my message. I don't know what's going on with these people or why I was apparently black balled or they didn't need more customers that week. I was always polite and friendly. Personally, I wouldn't trust my money OR my car with a company that can't return a phone call (or three). read more

I got my car shipped from the Big Island to Las Vegas. It did take longer than we expected and there wasn't a lot of accurate updates on the Transport Tracker (It took about a week longer than expected to deliver). I will say, I was able to reach someone every time I called for an update or had a question, and the woman I spoke with was extremely nice and had great customer service. I don't know if this is a problem with the delivery company or with Hawaii Car Transport but we were told someone would call to schedule the drop off. I got a call in the morning when the driver was outside of my house! Luckily, I took a sick day and was able to get it. But if I was at the office, I don't know what would've happened. Overall, my family and I wanted to support a local business and we understand that it is a long process shipping a car from Hawaii to the Mainland so expect delays! We paid the amount we were quoted for, no hidden fees/overcharging, car came in great condition, a little dusty, but that's to be expected. read more

I didn't think to check the reviews since I used their service a few years back and it went fine. But now, IT'S TRASH Once they get you to commit to a booking, customer service is nonexistent. Estimated delivery got pushed back a week with NO courtesy call to let us know the car wouldn't be delivered that day. Not once... but TWICE. Leaving my parents to have their plans on hold for 2 whole days waiting for a car that still hasn't showed. Both me and my mom tried to get in contact with Blake, the guy that booked the service, to get any updates. He was great during the booking process (actually upcharged me when it was time to book and gave me 'tude when I asked about it, so we'll call him mediocre). But I guess once the sale is made they don't care about you anymore. Definitely recommend avoiding this business like the plague read more

UPDATE: we discovered that in a bottom compartment in our trunk, they also stole the jumper cables, jack, and first aide kit that came with our car. I do NOT recommend anyone use Hawaii Car Transport to transfer their vehicle to the mainland. They have horrendous communication and your car will arrive a month late. They also let whoever is in possession of your car steal whatever they can and then take your car for a joyride as many miles as they want with their kids in the backseat. They told us there would be "no problem" getting our car delivered to us from Hawaii to Utah Dec 20th-23rd. We knew that was just an estimate and that it would probably take longer because of the holidays. Our car arrived at port in California on Dec 17th and on Dec 23rd we called and were told that the carrier cancelled on transporting the car and that it wouldn't get to us until after Christmas. We were disappointed but not surprised since we were shipping our car during the holidays and people take work off. On Dec 27th we called again and didn't receive an answer. We didn't hear anything from the company again until January 3rd when they told us that our car still had not been assigned a carrier and that they had no estimated date at all to give us. The woman on the phone was rude and unhelpful and gave us no peace of mind. We asked if we could fly to California and drive our car ourselves but she said that they had been paying a port holding fee since Dec 26th and that WE would be responsible to pay the fee it if we tried to pick up our own car. Ridiculous. So we waited with no idea when our car would arrive. 5 days later they called and said they finally found a carrier. The truck driver was very nice and had better communication than the actual company did. He called us to update us on where he was and gave us an idea of when our car would get to us. The car finally arrived January 14th, 26 DAYS PAST THE ESTIMATED ARRIVAL DATE. When we inspected our car the outside was in perfect condition thank heavens, but when we looked inside we found signs that our car had been being driven by someone with a child. Our odometer had about 100 more miles than what it had when we dropped it off at the port in Hawaii, our car charger was STOLEN, the interface settings for the car screen were totally changed, there were greasy fingerprints staining the visor on the driver's side, and there was A CHILD'S TOY left in our back seat. A child has NEVER ridden in this car. I assume someone had been driving our car around with a small child in the back seat and that is super concerning to me. No where in the contract we signed said anyone would be driving our car around let alone with children in the car. At this point I'm just grateful our car even made it to us without any damage and I would NEVER recommend them to anyone to transport their car. read more

Hawaii Car Transport - The child's toy that was left in our back seat - Vehicle Shipping Near Me

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They shipped my car a month past their "estimated"shipping date. I had to pay thousands of more dollars to have my vehicle driven across country because I was on a tight schedule and could not be at the port where my car was being shipped to. There was no heads up that my car never got shipped. I don't think this company is located in Hawaii. I believe it's based out of New York or something like that. They're almost impossible to get a hold of via phone. They pretty much suck and I don't recommend them. read more

Overall wasn't super happy with multiple things that happened during the shipping process of my motorcycle. I was moving from Hawaii to Virginia. There was a motorcycle skid shortage which almost delayed my drop off date until after I was flying out, they offered no back up plan whatsoever. They literally just said you'll be out of luck if there isn't a skid available before you fly out. That was after they took the money out of my account. A skid became available last minute and I was able to drop it off right before I flew out. That was really stressful. HCT and Pasha have to have a backup plan for customers if shipping is delayed for whatever reason. Have a storage lot where vehicles can be received and stored until they can be shipped. I was pretty unhappy about that situation. Additionally, my motorcycle was delivered over a week after I was told it would arrive. I had planned a trip around that date (a week after). I had to get my in-laws to receive shipment for me cause it arrived after I flew out, and there were additional stressful factors involved with that. There were a handful of other little details that I wasn't super happy about, this is already a long review so I won't go into too many details. Customer service was about half and half, half of the people I talked to were nice and helpful and half seemed like they didn't care. It gets two stars instead of one because in the end it did arrive safe and undamaged. read more

Hawaii Car Transport - Delivery of my motorcycle. Picture taken by my mother in law who had to receive shipment for me. - Vehicle Shipping Near Me

I booked our car shipment before reading these reviews and you could say I had a mini anxiety attack after I did. Our experience was NOTHING like these reviews! None of the shipping companies I reached out to could ship my car before the end of the year, Hawai'i Car Transport was somehow able to get my car on a boat over to Hawaii almost right away. From the very start every person I dealt with on the phone was super nice. They always answered the phones and my questions right away, not once did I have a hard time contacting anyone within the company. The tracking worked and detailed where my car was. I actually got my car 11 days earlier than the estimated day they told me it would be ready for pickup. The guys at the shipping yard were so super friendly and nice. My car (besides being a little dirty from her sea voyage) was in the same shape I left it in. The whole experience was totally an A+, I hope that more people have the same experience I did or maybe aren't as curmudgeonly as some of the people who left negative reviews before me. read more

HORRIBLE costumer service! Will, from costumer service department is rude and unprofessional. If you can't do your job and do it right, QUIT! You should probably work somewhere else. Costumer service my a**. You've got no heart for it. In addition, it takes foreverrrrrr just to require ONE document from them. I'm 4 days away from my drop-off and i still don't have the document i need prior! I've been dealing with this for a little over a week now! ONE DOCUMENT!!! I'm on hold with them right now and i thought "let me check yelp how their reviews are" and im not surprised! If i can give 0 stars, i would! DISGUSTING company read more

We booked with Hawaii Car Transport, and they originally told us our car would be delivered to the mainland on a specific date. After booking, they kept changing and pushing the date back. We also paid for door-to-door service, but later they said they couldn't deliver to the base and that someone had to meet them off base. When booking, I made sure to confirm they could deliver on base. How do you expect someone with no transportation to meet you when you have their car? Very frustrating experience and poor communication overall. read more

No customer service whatsoever! No one answers their phones and the Manager could care less what the customer is saying. Worst experience ever. read more

Deceptive quotes-they gave me in impossible pick up date knowing the transfer shipping company (young brothers) never sets sale to a neighboring island earlier than the pick up date I was quoted. This is not estimation as you can't have a vehicle delivered prior to its sailing date. read more

wish I would have read reviews before I booked with them. Vehicle has been sitting on Oahu for 23 days and hasn't moved...of course, they blame Young Brothers. Other vehicle was scheduled, then they changed shippers and there were no updates for 18 days after it was picked up. Now, it's supposedly on it's way to Oahu...where I'm guessing it will sit just like the other one for weeks with zero communication unless you call them. I hope people realize they are just a broker and not a shipper. Not sure when, if ever, I will get my vehicle. I'll never use them again. read more

September 1, 2024-WORST SERVICE EVER Hawaii Car Transport is NOT accredited by the Better Business Bureau- the first red flag I was not aware of. This review focuses on the lack of communication, truth in selling, promises for a service that was NOT upheld. 1. I purchased services from this company that would allow me to have Hawaii Car Transport to handle the coordination of logistics in shipping my car from Honolulu to California. 2. I found out directly from PASHA NOT Hawaii Car Transport, that the delivery transport service did not come to pick up my car. I related to Pasha that I had contracted with Hawaii Car Service to provide the delivery service and why they were not calling them. They shared my contact number was listed as the point of contact, not theirs. I was advised I would need to call Hawaii Car Transport myself. 3. I phoned them at 4:33 pm on 9/6/24 to advise their customer service and ask why. After a 5-7 minute hold, I was was told the transport truck broke down. I asked why I never a got a call and why Pasha was calling me and not them. i was told a reschedule would be made and to please hold. Agent came back on phone and advised the car would be delivered on Tuesday, 9/10. 4. I extend my car rental for additional days from Friday to Tuesday (4 days) 5. Tuesday, 9/10/24 I phone Hawaii Car Transport at 8 am PST to confirm delivery of car. Agent confirms vehicle is getting picked up and delivered. Vehicle is not delivered. I'm told I have to call car service myself. 6. I get in touch with car service. Driver shares with me me vehicle is in Los Angeles port not Oakland as stated on my contract. Driver went to Pasha but Hawaii Car Transport did NOT schedule a new appointment for pick up. He made the appointment on my behalf. They will pick it up for me on Wednesday but unable to deliver until Thursday. 7. I extend my rental car for another 2 days. 8. I paid Hawaii Car Transport $1,990 for the worst service I could ever imagine! This review is not about the vehicle shopping time- it is about everything else and how I ended up coordinating the logistics MYSELF. DO NOT WASTE YOUR TIME OR MONEY. Work directly with Pasha of Matson. For me- NO STAR, NO PADDLE. I will continue to share my experience on every possible platform and word of mouth to as many consumers as I possibly can. read more

!!!!!DO NOT USE!!!!! I rarely leave reviews, but my experience with Hawaii Car Transport was so disappointing. They called me multiple times to discuss quotes before payment, but once I paid, communication was nonexistent. I never received a straight answer about the whereabouts of my car and had to bypass them to contact the shippers directly. They acted as a useless middleman, taking my money while I still had to deal directly with the original shipper. If you're shipping to Hawaii, I strongly recommend using Matson instead. They actually keep you informed about your vehicle's status. Hawaii Car Transport initially promised 4 weeks but delivered in 13 weeks !!!!!DO NOT USE!!!!! read more

When I booked with William Lopez I chose Hawaii Car Transport because he told me the cars would go from maui to Oahu to Oakland directly. He stated they did not need to go to Long Beach. I informed him that Pasha had wanted over 300 less per car, and that I was fine with paying the higher price to have the vehicles go straight to Oakland. I didn't find out that they were put on a boat to Long Beach and then trucked to Oakland until the port of Oakland called me to say they were ready for pick up. So basically I was lied to to go After reviewing my contracts they all say Port to Port, Kahului to Oakland, there is no wording about going to Long Beach and being trucked to Oakland. Also told they couldn't be ready early. Yet got a call that they would be and had to pay 6 days storage instead of 2 Therefore, I overpaid 600 dollars due to employee being completely dishonest with me in order to make a sale. When you add this on top of facts, tracking was never available and I had drop off the vehicles in a junk yard on maui. I am requested 600 refund for the difference they ripped me off for. They have not responded. Or apologized for all of the lies. read more

So today, I saw my car moved when I was waiting at the airport gate for my biz trip out of country, immediately called HCA and has been confirmed that car has been picked up finally after 34 days of drop off at HI and ubering for full 3 weeks, endless delays. Staff on the phone confirmed that it will be delivered 2 days later and I asked for double confirmation since I have to cancel my biz trip if that is true, then the answer turns into it can be 3 days. I cancelled tkt and came home, exhausted. Now I am getting sympathetic for these staffs for responding to all customers in painful situation like this over and over again. Its the owner who really needs to apologize for poor service before hiding behind terms and conditions excuses. This company should never serve customers with the title of Hawaii, which doesnt truly care for ohana and keep repeating its outdated process. Shame to the owner and feel pathetic to those who responsible. read more

I booked about 30 days out (in summer prime time) and sales guy was nice and got me booked in about 10-15 minutes. Car was picked up by a nice guy while I was already in Hawaii and it was a simple easy process for my friend who gave driver my car, (it was even easy for me to change my friend who was getting my car picked up) pick-up driver was a couple days later than expected (communicated to my friend) but my car was going to be at the port waiting for the boat anyways so I didn't mind it having less time at the port. Got to the port in CA from FL in like 3 days or less. Got on the boat they told me it would be on and it got to Hawaii earlier than expected anyways. Matson was very easy to pick up from and SO friendly, even offering me free gas to leave the lot, and a free car wash. Easy and car came in great condition. Appreciate the simplicity. Thanks Hawaii car transport for getting the job done right :) read more

Becareful when using this company, they mess up the top of my car and when I file a claim they don't want to pay for the damage. I am very disappointed with their service and will make sure my family don't used their service. read more