Terrible, terrible customer service. Waiting here over an hour for my car rental and the guy in…read morefront of me was the only person at the counter. Did not have the understanding that the person in front of me was taking so long and I was on the phone multiple times with other people trying to solve her situation. The main issue: she refused to pay with her personal credit card, and expected it to be placed on her corporate card. This was the Main hold up. My reservation was pre-paid, and it took me five minutes to get through.

ZERO STARS!!!!! My mom flew into Billings and AVIS said I couldn't get a military discount…read morebecause I wasn't on orders. UNREAL...you would be speaking a different language if it wasn't for the men and women who fought and or fight for this country. I WILL NEVER USE AVIS EVER!!! HORRIBLE CUSTOMER SERVICE!!!

Long story short- after several hurdles- they overbooked and cancelled my friend's 6 month old…read morereservation before their reservation time. They did this because my friends did not have a credit card. When they booked, no one said they needed one. I asked about every option i could think of to resolve it. All 'No's. Called corperate. They said i could rent it in my name, with my card, and then put them as drivers. Went back inside and the reservation was cancelled and they overbooked. Not cool.

I'm not usually in the habit of reviewing rental car places, but I had a good experience with this…read moreone. The staff was friendly and helpful, the service was speedy, and everything went smoothly While waiting for my luggage at baggage claim I walked over and picked up my rental keys. The individual was efficient, pleasant, and thorough. I was done before bags even started coming out. The lot was very close to the arrivals door of the airport, and this location is crazy close to downtown Billings (like 5min away) I received a text message from Enterprise after picking up my car just checking in with me. This was helpful because I had a question about the return process, a this was a direct line to the front desk at the airport location. They promptly responded and addressed my question While returning the car, the attendant was one of the most friendly staff members I had ever spoken to. Again, they were efficient, helpful, and they made me feel valued The only confusing part was that there was a sign when you get in the queue for Enterprise, but the sign said like National and another car company (not Enterprise). I was told that anyone at any of the rental car company desks would be able to help. Similarly, at drop off, you can park in any of the rental car spaces, not just Enterprise Some tips: Remember you can text them if you have any questions. Also, there's a gas station in downtown Billings that's only a couple minutes from the airport Cheers!!

The service we received from this office, as well as the one in West Glacier was over the top…read moreexcellent. I may never rent from one of their competitors due to our expedience.

Helpful staff working there at night who went out of their way to help a stranded traveler. See my…read moreother review of Hertz for the same airport location.

Delayed flight and didn't land until after 1am. Thought they would be closed and wondered how I…read morewould get my car. However they stayed open late! Love how the counter is next to baggage claim. I was able to get my car before my suitcase came. Also love how you don't need a shuttle here! Just walk across the street for your car! Small airports have their advantages!

All staff in this location is Disrespectful, From employee to manager, And they lier…read more 1-The manager can not be contacted!!!!!!!! 2-Employees who deliberately delay and spend time 3-If you want to replace your car, they put unacceptable excuses 5-I will add some photos for car, he told me he don't have And I saw that for 2 day whenI try to Replace my car

Conveniently located in the Billings airport, and cars are on site, which is nice. Had some issues…read morew/ my reservation -- counter had only one attendant, and served both Thrifty and Dollar, so took longer than expected to check in. Also, rate was higher than was initially quoted online (daily rate was same, but taxes were higher); also, they couldn't find my reservation or my Dollar Express membership, even though I booked directly on Dollar's website and had print-outs of both. Mostly a 3-star experience, but I'll bump it up to 4 stars, because the attendant, Lea, was really sweet, and they upgraded me to a minivan, which was cool.

The check in attendant was not at the desk, she was hiding in the back room. I had to call the…read morenumber on the front desk for the manager (who was out washing cars) to tell her I was there to pick up my rental, at which point the attendant heard me and came out front. They tried to charge us extra than the online price because I'm under 25. The manager was defensive about this policy and told us "that's what everyone's policy is because you're a high risk driver". First off, the attendant should have known why we were being charged more and informed me why. She was not going to mention the price increase but thankfully I questioned it. And secondly, there was no reason for the manager to be defensive about this. I was simply asking why the price was more than anticipated. I then asked if my mom drive, if the rental would be the online price. Instead of simply switching us out, the manager told me it would be more, because then we would have to pay an additional driver fee. The employees should have worked with us to meet our needs as customers. Instead I had to keep asking about alternative options. The manager repeatedly told me only my mom was allowed to drive the car, because that's what we paid for. This could have been told simply once, but instead she had to speak down to me. We were given no information for the return procedures. When I went inside to ask the desk attendant (same as the day of pick up) she was on her phone. If you're going to pay an employee to be at the counter all night, they should be doing work. The return and drop off process was longer than it needed to be. I cannot imagine renting from this company in a larger airport. The "Maintenance Required" light was on almost all of our drive out, and all of our way back. I could have called, but we did not have time to come back for a new car, or to stop and trade it out. We were on a tight schedule for job interviews. Rental cars need to be ready in every aspect when they are picked up, it's more than a clean interior. And finally, the car did not have cruise control. Does Dollar purposefully buy cars without it to save them money? The car we had was a 2016 model and it was not equipped with cruise control. I didn't think they made cars without it passed 1990. We drove over 700 miles both ways without cruise control. Although it was annoying, the cruise control issue was minor in the scheme of things. We probably won't rent from the company again. Your prices are barley comparable to your competitors, and your customer service cannot measure up at all.

Racist people make business racist! This rental location has…read moresome racist employees which is expected in Montana. I had a reservation and when I get at the airport the lady told me I would need credit card or return flight. I didn't have a return flight because I took a bus from South Dakota and she said no. Then I returned and asked a man because she wasn't there and I asked him would I get my reserved car if I get a flight and he said yes. I get my return flight but when I returned the lady was there and she already make phone calls and she told me no. As a black person, I understand she hated me but I expected service. I would follow up with the leadership about this incident but black and brown people avoid this business. Apparently, I am not the only person to go through such kind of racial profiling. Look for the picture and other reviewers. 06/28/2026

Horrible and their false advertising and non usable free upgrades cost me my trip. I reserved a mid…read moresize SUV. Even says so on my reservation. They gave me a Nissan 4 cyl Kicks. Has all the bells and whistle for lazy drivers except what is truly needed in Montana such as AWD/4WD. Because of the clown car they gave me, I could not complete my trip out here with this silly pathetic car and will now have to come back out again using another rental agency. I got a sub compact for the price and reservation of a mid-size SUV. Alamo owes me money for the car and for my airfare plus hotel. Since they have yet to respond to my request I think I'll call my credit card company to file a charge back. I was told they were out of upgrades but a guy who was behind me at the counter picked up that nice mid size SUV parked next to the clown car with no issues. Guy at the counter said your car is new. So what if it's worthless!!!