After hitting a major snag in our travel plans. Kim and david helped us out big time! Great…read morecustomer service, very pleased with their help. If you have any issues Customer Service is very receptive to your issues.

Absolutely the worst car rental experience I've ever had. I would not recommend this company…read more The vehicle was dirty, sticky, and clearly had not been properly cleaned before pickup. After only one day and less than 40 miles of driving, the check engine light came on. I immediately contacted customer service and was told I could return the vehicle. Since they didn't have another SUV available, I planned to rent from another company. The biggest issue was the lack of customer service and accountability. I prepaid for 5 days but only had the vehicle for 1 day, and I was not refunded for the unused rental period. Customer service told me they would open a claim for a refund, but that never happened. When I spoke with the counter staff, I was told there was nothing they could do and that it had to go through customer service -- who then failed to follow through. I paid for a service I was unable to use and was left with no resolution. Poor communication, poor customer service, and an overall awful experience. Do yourself a favor and rent somewhere else.

Terrific staff and service. Would give higher stars, but the website did not make it clear that I…read moreneeded to bring my own EZpass transponder. Hey, corporate, give these people a raise and fix your website!!!

I remember this "location" when it was two blocks further down the road. At that time, I would not…read morehave even given them zero stars. But now, the new team at the new location on West Street are great. I had had a terrible experience with a different rental company when I walked into Enterprise on West without a reservation for help. Christina was so professional and friendly. In less than 10 minutes, I had a competitive rate for the same class vehicle I previously had tried to rent. Zero hassles with the insurance. Quick service. What a relief! I'm so glad I have my go-to spot now. Thank you Team West Street!

Best car rental location in Annapolis. Service is outstanding. Will always rent from this location.read more

This was terrible. I was paying something like $1100.00 for rental for 2 weeks and 6 days. I…read morecomplained to Avis and they credited me $246. The car was dented on the drivers side and given to me dirty and a slow leak on front drivers side tire. In spite of all this I was pleased with their credit to make up for the inconvenience. Plus they gave me a cupón for the rental on my next car at $50 a day for up to a full size car. Thank you Avis.

The cheapest and easiest place to rent a car near downtown Annapolis. This mom & pop shop doesn't…read morehave the selection and frills of the big chains, but they'll have you mobile quickly and without any hassles. The staff are friendly, easy-going, and helpful. Bonus: This business also happens to be a gas station (with the lowest prices in the area) - which is very convenient when returning your ride. No need to fill up the tank before you get there. They'll just top it off and add it to your bill - without any extra surcharges. The next time I'm in town, this is where I'll be getting my wheels.

They have EXTREMELY PISS POOR COMMUNICATION. You can never get a human on the phone that can…read moreactually understand and assist you. I rent a car from the and now there's a mechanical issue no can assist me. I got an oil change 8/2 why 9/16 it's saying oil level low. I called hertz and no response be can put a voucher in the system. The cut has cut off twice. And no one answers the phone and the one in Union station where I picked up the vehicle up from.

Trust the ratings on this one and do not rent here. We had many issues but I will focus on two…read more One, the customer service is terrible. They gave us a hard time for showing up 20 mins before close (even though the website shows as being able to rent until close at 5pm and that was what we booked through the website) and then when we came to return it 20 mins before close, the girl was literally leaving for the day. Had we not gotten there early, we would have been paying for extra time on the vehicle even though their office is open till 5pm and that was the time the rental was due. Two, the vehicle was disgusting and had not been clean. There was even trash in the trunk. We couldn't complain because again, they apparently leave work before closing at 5pm. Do yourself a favor and go to budget across the street or drive up to BWI.

Do NOT rent from the Annapolis store on Commerce Ave. The worst experience of my life! I've rented…read morefrom Enterprise for years & was a loyal customer. When I went to pick up an AWD Crosseover today, they told me I couldn't rent it without a major credit card, even though I literally rented a SUV a year ago. I could have paid with my debit/credit card but the apathetic employee didn't care. Enterprise has lost my business FOREVER.

I've rented from enterprise for over 20 years. Had a reservation for pick up today and the store…read moreis closed! Just spoke with their local agent on Friday. Could have easily seen it was an issue because he told me to come by at 12 on Sunday. So now my business travel and meetings will need to be cancelled for Monday at some expense. Additionally, I've never complained before but every time I pick up from this location the cars are filthy. They usually have one guy busting his butt cleaning dozens and dozens of cars with about 60 second cleaning job. Enterprise .. you're not what you used to be. s

I have rented cars at this location a few times over the last couple of years and have always been…read morepleased with the service. Donnell have always been helpful and have been able to accommodate with the vehicle I needed.

Our car was ready, that's about it! It was dirty. Somebody's trash was in the arm rest…read morecompartment. It was expensive, but I obviously agreed to the rate. The reason for my 1 star rating is I had a surprise charge a few days later (that I'm sure they do to everyone hoping you won't look on your credit card statement). I called to ask what the charge was and was told it was for gas. Ummm, we ended up not even using the car and it was literally driven about 10 miles and returned with a full tank of gas. The guy I spoke to had me call a 1-800 number and they quickly resolved the issue and removed the charge. I just find that shady and I will no longer book with Budget. I spoke to my sister and she said she used Budget for a work trip and was also charged over $80 for gas and had to call them. I recently used Hertz and it was half the price for a much nicer car and I had absolutely no issues. Bye bye Budget!

Over the past few decades my insurance company (USAA) always recommended this shop. Body repairs…read moreand paint jobs were always top of the line. Last year, a perfect job was done installing body side moldings on a new Mazda CX5. That same car brushed under a tree branch (oops) and scratches resulted on the roof. Fortunately a staff member rendered an opinion that the scratches could possibly be removed by using a liquid lacquer. And, he did what was needed, easily. Wow, was I impressed. Moreover, there was no charge. I am greatly appreciative and strongly recommend this shop.

Wow. My husband scheduled an estimate this morning about some minor body damage. He had tried to…read morework on the scratches by himself but that made it more noticeable. John Brady took his time to assess the situation and then went WAY above and beyond to work on the two spots for about 15 minutes. When he was done, the scratches were barely noticeable. I was blown away with this level of customer service. Excellent & honest businesses are rare these days.