I reserved a car from Enterprise which was connected to me from Expedia. My husband and I needed a…read moresecond car so he could go to a meeting an hour away, while I brought our kids to two different events. I made the reservation so I could pick up the car an hour later, and we timed everything carefully to meet everyone's needs. We arrived at the office at 11:00, which was the pick up time. There was a long line of people so we waited about 15 minutes. There were also people sitting on chairs around the room. When we got to the desk, we were told that they did not have a car for us, so we would need to wait with the other people until one was available. The receptionist said that all the "same day reservations" were made incorrectly or mistakenly, and they didn't have cars available. We asked if there would be a car ready in the next 30 minutes and she said probably not. If I made the reservation online and it was confirmed, this shouldn't have happened! When I was searching at home online, if there was not availability, I would have kept searching. This was most unprofessional and very disappointing and stressful. It also would have been nice if we were told there was no car for us BEFORE we waited in line for 15 minutes. (Last complaint: as we were leaving, we noticed that there were many Enterprise cars in the lot, which was further confounding.) Anyway, big THUMBS DOWN

Quality/Quantity - Good clean rental for my daughter. This…read moreis a VERY busy location. But for the most part, easy in and out (but not as easy as their LV location that I frequent). Atmosphere - Small location, but big enough. They probably have another lot nearby...? As this is a very busy location. Open 7 days a week. 8am or 9am to 1pm or 6pm. See Yelp, their website, or my picture. But after business hours, they have a key drop off. Service - Good. After a short wait, easy check in and out. I watched as the team was washing and cleaning all the cars that were being returned. Price - Daughter paid, so no idea. Owner Comments - Congrats on your success since 1957 with your 8000+ worldwide locations.

The car that I rented had the check engine light come on halfway through my trip. And then another…read morewarning came on saying that it needed an oil change. I went to the closest Hertz office where I was and they told me that they don't change the oil on the cars on schedule they let it go double the length. Then the people at the office they do not want to replace the car for me. They told me incorrectly that I had to go back to the place where I rented the car which was 400 miles away. I looked on the website and their website clearly says you can do these exchanges at any Hertz location. When I brought that up to them. They acted like oh yes, of course that's what it means. I caught them lying and when they did finally relent and give me a car, it smelled like an ashtray had no gas in it and was filthy. We got through our trip and that was fine, but I will not be renting from Hertz again.

Fraud alert! The woman who took my return vehicle which was spotless and had a full tank of gas,…read moreinsisted that I leave and she would email my receipt or I could wait half an hour for her to inspect it. She then fraudulently charged me for 2 gallons of gas plus addition fuel tax for 25$ extra! Drop your car off anywhere but here or wait to make sure she doesn't commit fraud while your back is turned! Liar and a thief! Extended headache having to contact customer service and try to prove your case! Absolute nightmare! Keep all receipts and take photos before and after or prepare to pay more to the gluttonous thief's! !

The only reason this place gets a one star is because of location. I had one interaction with a…read moremiddle-aged middle eastern man who was the rudest, most dismissive representative I've encountered at AvIs. In the event that this makes it to Avis, this was on December 15, 2022 at 2:30 pm. This man was the only staff person present at the time. Which may have been the reason for his bad attitude. I have a picture if needed to inform of his identity. He was not who you want representing your company. If it is, l'll happily redirect my business to Hertz.

After trying many different rental car companies (many of which were not a good experience) I found…read morethis Avis location through Groupon and it is without a doubt the BEST service I have ever gotten from any place I've gone to. Please ask for Wayne when you go he has gone above and beyond to provide excellent service! He is extremely helpful, and made the process easy and enjoyable...Plus I got a great car! Please try this place you will not be disappointed! Ok

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Oh yes, when I rented one of their trucks, it was smooth transaction. The staff was nice prices was…read moreright and I just loved it. I recommend this trucking company to any and everyone.

I'm totally impressed with the quality of service rendered -- from their email communications to…read morethe rental itself. And the rates here just can't be beat! I'll be sure to tell friends about Rick and his exceptional business.

Rent a Relic is an excellent rental car company! They're friendly, reliable, and offer an…read moreaffordable rental price for your Bay Area car needs. An added bonus: notary! I used both services and couldn't be happier. Thank you Rich & Todd!

Rent a car in Cancun in December 2025 online, and the total came around 200 plus USD. When I went…read moreto pick up the car, the salesman tried to charge me $1350 instead, and I asked for a full refund. Unfortunately, the case is currently pending. Scam avoid this rental car.

Service was excellent. The car was great. The price was right. I had a great experience and would…read morerecommend Rent-A-Wreck over the big guys. Thanks to the people that work at Rent-A-Wreck.

I'm very grateful Enterprise rental car guided my concerns to completion and the misunderstanding,…read moretoo many details to share, was cleared. This company and workers at Enterprise do value customers, my input was processed in a constructive dialogue and respectfully heard. I will shout from mountain tops to rent your car and enjoy the ride. Thanks a ton Enterprise Mobility

Had a very odd rental experience from Enterprise in Novato, CA. Dropped car off after rental…read moreabsolutely fine, key in drop box as they were closed. Next day I get a call saying I owe $3,000 for damage to vehicle. What a clusterfuck.

They cancelled my reservation 2 hours before I was suppose to pick up my rental, so they did not…read moreprovide me a great experience to say the least. Instead I had to rebook at a different location which was extremely inconvenient. I wouldn't recommend this Avis to anyone, unless they enjoy gambling on having a car to pick up the day of pick up.

I do not recommend this place. They cancelled my reservation a few hours before and put me in a…read moreterrible situation. I am going to file a complaint with the appropriate business organizations against them.

I do not recommend renting from this location. Rent at your own risk! I reserved a mini-van from…read morethis Avis Berkeley Location, MONTHS in advance. I was supposed to pick up the car in at 12pm on May 16, 2026. I had to move from Berkeley to Los Angeles to I needed a mini-van. That's the entire reason I reserved this van several months in advance. Guess what. The very night before I was supposed to pick up my car, someone from this Avis Berkeley location named Wayne left me a voicemail. He didn't even have the decency to call me, he just sent me a voicemail that says that they were going to unilaterally cancel my reservation the night before because they didn't have the mini-van. Unprofessional and ridiculous. Guess what. May 16 is graduation weekend for many schools in the Bay Area, so everything is sold out, so I had to get to the airport and end up paying 3X the cost for a last minute rental because of these guys. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO RISK THE RESERVATION BEING CANCELLED LAST SECOND. Lousy business practices.

I do not recommend this car rental establishment. I booked my car three months in advance got here…read moreand there were no cars in the lot. No car to offer me so that I can go about my day. This is such an unprofessional establishment, especially when I have my day structured out the way that I needed to go, and there's no leeway not even a single car to offer me so that I can go about my day. I do not recommend this establishment for car rental. They will give your car away and not even care. No phone call no heads up to warn the customer that they don't have a vehicle for them. Thank you so much for throwing a wrench in my plans!! I will never ever again go outside of real professional car rental establishment these little cheap old places are no good! You can save the automated apology. I don't care to hear it! I will never come back to this company no matter where I am!!!