Rented a car because he needed to use mine. Did it online and chose this location as place of pick…read moreup. Chris - I think that's his name - was great. He was efficient and processed out rental quickly. Friendly and personable. The car was clean and had a full tank of gas. The return process wasn't as great but it was ok. My only concern is that I had a noon time drop off and another customer had a 1pm appointment and he helped the person before me. The car I was returning was supposed to be rented to the person. Also took a long time for the rental process to be done there. We waited about half an hour because I had to make sure which credit card was on file. Other than that it was fine.

Easy, fast, and efficient experience! The employees were great and super friendly. Thank you!read more

Booked a rental for a day and a half out, prepaid for it. Only to get a call the day after booking…read moreto tell me they won't have a vehicle and I need to call customer service to try and get a refund. So they can't do what I paid them to do and now I am the one who has to do more work to get my money back. Pathetic business model.

Oscar at the Plum Creek Avis location went above and beyond to get me a really great rental. He…read moreprovided excellent customer service and the Mazda he provided was extremely clean and new! This is a great location if you need a car in Castlerock. Thanks Oscar!

What a horrible unprofessional experience. When one has a…read morereservation one would think that means when you arrive the vehicle would be available. Not with this HERTZ! 4 hours later maybe . It was a nasty place with a very inexperienced girl working with absolutely zero customer service!

We are on our second rental in a row while our cars are in the shop for hail damage. The guys here…read moreare friendly, competent, and had the cars waiting for us when we came in to pick them up. Only downside is the location is a bit hard to find, but that's not their fault.

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

The best part about this place is that they work with you and they accept Debit cards as long as is…read morefrom a legit bank with the visa or Mastercard logo. Affordable prices and nice selection

Beware of renting from this location. The agent was not there when I returned the car, so I dropped…read morethe keys in the box and went on my way. It didn't occur to me to take pictures of the car, as there had been no issues. The next day, the agent called and asked when the car had been in a hail storm. I told him it hadn't and he said he had pictures of hail damage. Since he wasn't there when I dropped the car off, it's his word against mine. Five weeks later, the Damage Unit called me and sent me a bill for $1600+ for damages. This is an outright lie and a scam. I have reported this to the BBB and am disputing the claim.

Caleb drove to my house on a snowy Sunday to switch out my rental truck to a BMW once I realized I…read morewas not comfortable driving a truck around (1st timer) Great customer service and communication. Thanks Caleb!

Awesome service! Car delivered right to our plane on the Tarmac and excellent service. Cody…read morebrought our car and he was very helpful and the car is perfect! One of the best car services I've ever used!!

We rented a RAV 4 from Go Rental at airport in Eagle Co for 3 hour drive to Denver Intl Airport…read more Charge was outrageous at $389 with drop off charge. That was about 2x what would have been normal. We were charged for full tank of fuel even though we topped off. Doubt I will rent from Go rental again. Ouch

Very grateful to the team here that had us in and out seamlessly. Everyone was super helpful, clear…read moreabout terms, and friendly. Shoutout to Troy that helped us turn in the car a little earlier than scheduled.

Thank you, Stephanie, Tyler, Jake, and the entire team, for consistently providing exceptional…read morecustomer service. I not only experience your dedication firsthand when I rent but also see it in action as you accommodate other customers. -Tyler Collins Snyder