Budget is one of the worst companies you can rent a car from ! We rented a car at the Long each airport in California . We had asked for a Toyota Sienna which we were supposed to pick up at the airport . When we got to the airport , they told us that we would t be able to get the mini van but an SUV. It was not the best but we had no choice it take it since we were travelling with little kids ! When the time came to drop it , we get to the airport to return the SUV! The offices were all closed ! After waiting for 30 minutes, a person comes and open the door and there is a drop box where the key needs to be dropped off ! No confirmation of getting the keys ! Not worth going with this company ! read more

REFUSED to give receipt at time of return and two weeks later charged me $250 cleaning fee. Said it needed the carpeta vacuumed which is a detailing fee. Seems like a scam to get EXTRA money from the client. I will NEVER use them again. read more

I would give Budget Rental 0 stars if I could. I CALLED the reservation line to get help with my rental because I didn't have a credit card and needed a bigger car. I specifically told them my circumstances and even reiterated them not one but two more times before paying for my reservation WITH MY DEBIT CARD. Today I get a call from the local Budget office to tell me that the vehicle I booked in my reservation wasn't going to be available and would need an elite model suv, I let them know I do not have a credit card to rent their elite or luxury vehicles. He then informed me that the MINI VAN (that is not listed as an elite or luxury vehicle) would still require a credit card to book. After speaking with the local store rep, and a manager I was informed there was nothing they could do. I called budget and after speaking with their rep and manager I was also told there was nothing they could do. So even though the Reservation employee from their company made a mistake they would not help me. They also debited my card for the rental and now I have to wait 7-10 days for a refund. The only thing they could offer was a smaller car that would inevitably require one of my kids to not go on a trip that is nonrefundable. This is the WORST experience I have ever had and would never use Budget Rental in my life. read more

I use to travel a lot for business and used Budget for every car rental. However after this latest experience that time is over. I had to call in to help secure a larger vehicle to carry our elderly parents in comfort and they refused to help secure a comfortable vehicle telling me that they can't search for a vehicle and that I'd need to go through every location in the dfw area to see if they had the car I desired. I rented at Enterprise instead who have better customer service and actually seemed like they WANTED to rent me a vehicle. read more

Horrible horrible experience at Dallas love rented an suv after waiting a whole hour in cold the come up with mini Kia doesn't even fit one car seat and they so I have two babies. That car was smelled like someone sweat and this car for four years smells disaster. They say go to DFW airport they will exchange it because they have no cars, went for nothing came right back and cancel my reservation. And I still got charge in full for their mistake. Never again read more

0 A 2 hour wait at Dallas Love airport to get reserved car. Guy says oh there are no cars. There were about 100 people behind us in line! Then he said we found an electric car but they need to wash it! 39 minutes later we finally got car. Line at car lot for preferred customers was 30 people long too! Never! Ever again! read more

Worst experience ever in Dallas. Took 45 minutes to get our luggage then the car rental place was off site (even though Budget said it was on site) . Once at the site it took 45 minutes to get to the front of the line and 10 minutes at the counter. Then we went outside to get a car and there was another line...it took another 30 minutes to get to the front of that line. This is the most inefficient car rental I have ever experienced. read more

Budget Car Rental - Outside line for car rental - Car Rental Near Me

BUYER BEWARE OF BAIT AND SWITCH TACTICS and FRAUD at this location. The agent added several optional insurance coverages (liability coverage, road side assistance, supplemental insurance) to my rental agreement even though I had verbally declined some of them and wasn't even asked about others. Sign off was on a small electronic screen that the agent scrolled to the end for signature without the ability to review the details of the agreement. The car itself was dirty with old trash left behind, a reflection of this location. read more

Worst experience ever- Budget at DFW. Easily 150 waiting for a car. Prepaid. No way out! Will never use Budget again. read more

Budget Car Rental - This is the line to pick up a car at Budget at DFW! All other rentals are completely open. WTF!!!! - Car Rental Near Me

I would give it zero stars. I won't go into details but never ever rent a car from logan airport budget car rental. they will cheat you and rip you off. this place is criminal. And to top it off they tried to charge me $400 cleaning fee. The worst car rental experience I've ever had! read more

HORRIBLE experience at Budget Love Field. Honestly, it doesn't deserve one star. N E V E R again rent from Budget/Avis at Love. And probably will never rent from this company again anywhere. Problems to many to list but it started w waiting for 30 min to even get to the desk to try to pick up my pre-reserved, paid for by company car. read more

Avoid this location- they will pressure you to accept unnecessary unlimited toll coverage.

No one walked out to go over car with me and I immed took videos for time stamp and pictures. They had no other compact cars. On interstate is when I notice side mirror was broken. I called when I got to hotel and they said I need to do a dispute or leave complaint. The budget near me in state was closing and no time to get there. A man's paperwork when he made a accident report was in glove box from 2021 with all his info on it . This is absolutely bad practices and I need refund . This is horrible read more

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They charged me a $125 "cleaning fee" . I am CONFIDENT I left the vehicle In great condition regarding cleanliness. Also, I'm confident that it doesn't cost them $125 to clean the dirtiest cars. It's not like they have to shampoo floors and seats on every less than clean vehicle. Also, the LAX experience was timely and confusing read more

I wish there was a lower number than one star. We have been standing in line at the airport for three hours to get the car that we had reserved in advance. I'm once we got through the line and received the piece of paper we were told to go outside and get the car, and there is another line at least an hour long. Whatever you do, do not rent from budget. read more

I was yelled at, cursed and called names after they told me they didn't have a car for me I had reserved a month before. trust me when I say I was calm. I just needed anything with wheels. read more

This is the worst place to rent a car from at the Dallas Fort Worth airport! We have waited over 2.5 hours in line for budget and still aren't out of here with our rental car!!! Horrible service! With the line hours long one of the employees just got up and walked out leaving only 2 people to help customers. The fastbreak line was the same line, so that wasnt helpful at all. This has been the worst experience. I wouldn't recommend Budget to anyone. read more

The car I got was THE WORST car I've EVER rented ANYWHERE including using Rent-a-Wreck in NJ years ago. 40k miles, beat...dirty...in ill repair. It was obviously damaged or something as it screamed from the front end at lower speeds then screamed at the higher speed but from the rear for fun. Right mirror hanging on by a thread so it shook violently while driving. DIRTY..my wife stained her clothing from some sort of mung in the back seat when we were on the way to a WEDDING. Right windshield wiper damaged and NO fluid. Tried to tell the guy when we returned it, wasn't interested at all. Filled out a very explicit survey, heard nothing from Budget. BEST OF ALL..used Costco Travel who has told me that, after 2 weeks to respond at all... it will take 6-8 WEEKS to review my issue after finding NO WAY to reach a human. 0-2 Budget/Costco. read more

They went over and beyond to help us! We went to the one in Mckinney and appreciate all they did for us!

Budget Car Rental's reservation and car rental process and customer service is atrocious! I made prepaid reservations in Jax, FL. When I landed to pickup the car, the line was double wrapped around the counter. when I got to the counter after waiting almost 2 hour, they did not have the car I requested. I canceled the reservation and supposedly I had a 3 day credit using my existing reservation number. This was in March. Today I attempted to make a new reservation and was told it didn't exist. Instead the representative told me the best rate was $27.00 a day with an American Express card and if you don't have one to purchase a prepaid card and call back. It almost sounded like a bribe. I am a professional that have rented many cars. PLEASE don't waste your time and money with Budget. You will only get frustrated with their lack of professionalism and customer service. read more

Rent a car at Budget DFW airport. Took a while to find us a car as the one we rented was not available. They asked if we wanted to upgrade for $15 a day, no was the answer. They ended up giving us an upgrade for free. We pick it up, get 5 miles down the road and the 'Maintenance' light comes on. Turn around and take it back, they said '0h, take that one right there' change it in there system but no updated paperwork. read more

watch out for budget rental car at DFW. I just checked my credit card statement and they tried to charge me 67.00 for gas, when I returned it full and only paid 26.00 to fill it up. NOT ONLY THAT! the car was so dirty when we picked it up, I asked the attendant of they was their cars I can't see out the windshield and they said no they only put water on the car had so many dents and was marked with "X" on all the dents. read more

these bastards overcharge!!! we were supposed to pay $160 they charged us $530!!!! avoid!!!!!!!!!!! no budget!!! liars!!!!!!!!!!!!!!

Reserved a car, showed up for pick-up ..... no cars waited 2 hrs when a car finally showed up it had a leaking tire. Told another car will be here in another hour. Complete trash service will never use or recommend again. read more

I had the worst day ever at budget rental at Dallas airport we waited in line for two hours and then they said we don't have the car so they told me pick another one and no discounts were given and they were slow and still people sitting in the heat read more

My husband prepaid for my car rental in Evansville, Indiana for 3 days. When I picked up the car I was told I had to provide a deposit that would be returned, so I gave them my debit card (stupidly the only card I was carrying). My debit card was charged over $300 (after I returned car, so I didn't see the charge to confront him about it in person). When I returned the car on Sunday, the same desk agent, who looked to be about 19 years old, took the keys and had me sign the form verifying I returned the car. Two days later I got a text message from budget asking me to return the car. They are trying to charge over $500 on my credit card. Since then I have been going back-and-forth with customer service fighting these exorbitant charges. Evansville is an airport with literally four gates. It is a very small airport and I doubt that they have too many employees working at the budget car rental desk. Rather than my husband and I having a jump through fiery hoops, I feel like it's the desk agent who should be answering these questions as to why he not only double charged us, but also didn't process that I returned the car - despite handing him the keys and flying home to Texas that day (please tell me how I'm still driving the rental!). NEVER ever rent from this company! read more

Budget Case: 52464356 Reservation: 22186934US0 Rental Agreement: U627307483 Explanation of dispute: We rented a vehicle through Budget on 12/25/22 for return 12/31/22 from DFW Airport for return to DFW Airport (see original receipt enclosed). The rental vehicle provided good service through 12/31/22 when we were on schedule to return it within the contracted time period. At approximately 2:30pm CT on I-20 a few miles east of Westbrook, TX (just W of CR260), the vehicle had a front passenger side tire blowout. We we're able to maintain control of the vehicle and stop on the shoulder of the highway (me, my wife and my daughter). We attempted to change the tire, but because there was no lock lug nut in the vehicle, we were unable to change the tire. At 2:57pm we called Budget Roadside Assistance to ask for help. They promised service and we initiated service request #1130 8168. The original promised service was a tire change. We provided a geolocation tag for them at their request (see pic). We waited an hour and called back again at 3:44pm to inquire about the status of the request. Ashley told us there was no one to help. I explained that if they could get the tire replaced, we could return the vehicle in time. They claimed to escalate the request to an emergency. She then promised that they would BOTH retrieve the car AND provide transportation back to DFW for us. We waited another 3 hours and called again at 6:35pm (see phone log pic). We spoke with the same Ashley again. At this time, she explained that they still had no one to provide help. By now it is dark, and we were alone on an interstate highway in a rural area with nothing in sight to find--no homes, no gas station, no bathrooms, nothing. I asked if they expected us to stay in the car overnight? There was no answer. I explained that we did not feel safe any longer in the middle of nowhere with no assistance provided. Additionally, each time I called Roadside Assistance, I also called the national Customer Care number to notify them of what I was doing. So, though I called Roadside Assistance and Customer Service 3X each, no service was provided and no expectation of assistance would arrive. I am also including pictures of the condition of the tires on the vehicle (see pics). It is clear that the tires were worn beyond safe circumstances. As the original rental agreement acknowledges, the vehicle had 42,229 miles on it. When inspecting the tire tread, it's possible the original tires were on the vehicle. If not the original tires, then certainly extremely worn tires. They were not safe. The car should not have been rented with tires in this condition. I explained to Roadside Assistance on the 6:35pm call that if they could not provide Roadside assistance to us within 6 hours of the initial request, we were not going to stay in the car overnight for fear for our safety, we would leave the vehicle for Roadside Assistance to pick up. We explained where we would leave the keys and how they could find the vehicle. They were unable to provide roadside assistance. Our safety was of great concern in the middle of nowhere at night on an interstate highway. Just prior to our departing the vehicle a deputy with the Mitchell County Sheriff's department stopped to render aid. We explained our circumstances to him, and he acknowledged that he would have the vehicle impounded that night or the next day for security purposes. He gave us the tower name and number: Morris Towing, 325-728-8853. I let Budget know about this towing as well. At 11:36pm on 12/31/22 I contacted the Mitchell County Sheriff's office to validate this would happen and they confirmed that the vehicle would be towed that night or early the next day. On January 1, 2023 at 1:56pm I called Budget Roadside Assistance again to inquire as to the status of the original request (#1130 8168). I spoke with Candace. She acknowledged that they still had not provided assistance for the vehicle nor retrieved it. I explained the circumstances and gave them the name and number of the towing company so they could pick up the vehicle. At this point, I assumed two things were true: 1) Roadside Assistance had been notified in ample time and had promised aid for the vehicle on 12/31/22 at 2:57pm, 3:44pm and 6:35pm--long before the vehicle was due to be returned, and 2) Roadside Assistance knew the location and the means to secure and reclaim the vehicle on 01/01/23 by 1:56pm. I no longer believed I needed to worry about the vehicle. On 01/04/23 at 2:45pm I contacted Raoul at Customer Service to inquire about the billing for the vehicle and he acknowledged that while the "billing ticket" was still open it would be closed and resolution would be sent via email. This never happened. I had called because several different amounts had been "pending" on my credit card and I was confused. So, 4 days after the rental agreement ended and 4 days after Roadside Assistance neglect read more

Okay, this is a follow up to our horrible experience. If your rental agents number is 14615 double check your receipt to make sure he didn't add whatever service he felt like. read more

If I could give a lower score I would. I booked and pre paid, 10 mins later due to weather I wanted to cancel and they was going to charge me 50 dollars. So I kept the reservation, and when I got there (Dallas love Airport) customer service was better, but the vehicle was terrible. It was not filled up, was damaged and was dirty. The car had water bottles in back and dirt all over floors, to tell you the truth it seemed like someone personal vehicle. I turned the car in a day early and of course didn't receive any refund. You should not get punished for pre paying. I will never use this ghetto ass company ever again. I'd rather pay more than get treated like crap. read more

Yiiiiiiikes. I've been in line for 40 minutes and am only halfway through line. There are still 12 people in front of me. 2 clerks have been on staff the entire time. To their credit, they seem nice enough but for the length of the line and the time it's taking, efficiency is severely lacking. My sister actually left the line to price another competitor because we are so disappointed and fed up with the wait. I have watched others jump ship for the same reason. Meanwhile, I occupy myself with this review. The remaining people in line have accepted their sad, late night, miserable fate. Budget, why. Reconsider the value of your customers versus staffing even *one* more minion. Please. Help. Send help. Update: an hour and a half later.... we got a vehicle. I have new friends (my fellow line-sufferers). I should be happy but mostly I'm just sad. I didn't mention earlier that this happened overnight, with the saga beginning at 1:15 am and ending at 4 am when I finally got to my hotel. Goodnight folks. Choose wisely if you want to sleep. read more

No one is there. Waited in line for one hour. Cancelled mt reservation and took uber. Too much of a hassle. These people don't care about customer time. read more

This was my worst car rental experience. 1. I was assigned slot B13. When I got there, there was no vehicle in spot B13. I had to go back in and I was told that there must have been a system mixup. This caused me to be late to an appointment because I had to wait for another vehicle after standing in line forever. 2. I had a reservation through Expedia. I used a credit card and was still charged a $200 deposit. I was not told this by the person who helped me with my reservation. This would have been helpful to know. I could have used my debit card had I know I would be charged such a high deposit. 3. I was charged almost $50 for using a toll tag in the vehicle. I was never given an itemized statement to support this charge. Take it from my experience and RENT ELSEWHERE!!!!!! read more

Budget car rental is a scam dont. I hope anyone going to rent from them sees these reviews first and goes somewhere else.

I rented a car in San Diego everything was just fine in till the end I had to fight to get my pre- paid gas money back $116.43 it took me a week finally Juan 33260 got my money back I asked him why they did not return my money Juan said because they put less then $2.00 in the tank I stopped to put gas $66 I did not have enough to make it to budget so they were going to keep my $116.43 plus the full tank of gas beware of the prepay gas option I will never do that again read more

This review is for the DFW Budget...the airport Budget counter. 1) if you book through a discount (ie USAA) you get a crappier car. 2) the counter manager lied. Not "was mistaken," but lied. Tried to tell me what our insurance and USAA covered and didn't cover, and got everything wrong. I pointed out that I had spoken to both a USAA travel rep and insurance rep to confirm coverage, but he rudely pushed the extra insurance and was a jerk when we declined a second time. He then proceeded to re-enter things and disappeared a second long time. The USAA discount is used often in DFW...no other manager has ever gotten confused on that. 3) we watched others receive similar treatment while we waited forever for our turn. read more

I won't go into a lengthy description of particulars that left me so dissatisfied with BudgetCar Rental, especially the DFW Airport location. Other than to say that they did not stand up too what the Rental Agent promised and charged me $95 dollars for ONE HOUR. BE CAREFUL, the clock starts ticking as soon as the Rental Agent starts typing, no matter how inefficient they are or how many times they have to go in and redo the contract! This is the curt reply I received after telling them of the issue through their survey: Thank you for taking the time to tell us about your recent experience. We appreciate your feedback since it helps us improve our service and your rental experience. I deeply regret that we were not able to meet your expectations regarding your rental charges. At the time a rental agreement is opened, our system time stamps the rental agreement with both the pick up and return times. These times cannot be altered by the rental agent. The grace period for return would have placed the maximum allowable return time at approximately 3:00PM to avoid incurring late charges. Good news or bad, comments from Budget customers help us to evaluate our services and if necessary, change to meet your expectations. Sincerely, Douglas Anderson Budget, Dallas Airport Manager doug.anderson@avisbudget.com read more

DFW location closes during the evening even though it advertises 24 hour service. So customers are directed to the Avis counter which had about 50 customers waiting for 2 rental agents when I got there. After a one hour wait, I am now 7th from the front and one of the agents just left the counter. Now one agent for the 40 or so remaining in line. Budget and Avis-you are going to lose goodwill and future business. Disgraceful! read more

Filthy car inside and out. Absolutely no help unless you are reserving a car. After you have paid They don't help or care

I should have read the reviews first. I reserved a luxury SUV. A Suburban is what was shown. At the counter she said it was an Expedition. When I got to my space to get the vehicle is was an Explorer. Something that I could have rented for $20 less somewhere else. I was running late so we had to go, but when I called I was told the explorer was an upgrade I received at no extra charge. I said, excuse me, but you're telling me a $70,000 suburban is a step below this $38,000 explorer? He said yup. Never again will I go to Budget. read more

After a very long flight with an infant and two other kids, our family was ready to get our rental car and get to our destination. I waited in line for over an hour with an infant strapped to me. Upon finally getting to counter (we had a reservation) I was asked how long I waited. After telling the rep we were in line for over an hour he proceeded to NOT apologize and then tell me that the car we reserved wasn't available for the 5 people we had and 3 large suitcases. He said he would go find out if they had something similar. He returned after 25 mins and handed us keys. Did not tell me how to return car or any details on the rental. To say I was livid is an understatement. I had to google how to return my rental car and where to return it. The next day my card was charged $400 over the allotted amount for the rental car. Customer service stated they didn't know why it was such a large amount and encouraged me to call the Dfw branch. Upon calling the branch I was told they initially put insurance on it but it was taken off prior to me signing. They had no way of reimbursing me for the amount until I returned the car. I will NEVER utilize them again! Still to this day have not received an apology. read more