My travel was great then my next stop was to pickup my rental car all went well. One of the ladies…read morebrought my vehicle to me, I walked around the truck and it looked fine until I drove off and got to see the vehicle in daylight and omg the truck was so nasty and dirty. I called budget customer service and spoke to Roxanne, she was excellent with assisting me with so I returned the vehicle with an exchange..Once i got to Budget return and was greeted by Ms. Desmond Anderson, I expressed what I saw and how nasty the truck was, she apologize and immediately started working on my issue since she was new on the job ...she brought what happened to her operating Manager ( Ms Ginger Allen), which provided me with another vehicle and made sure that it was clean and good standard. Ms Allen took me to the front desk and James Cunningham, completed my paperwork and took care of me.... I want to give Ms Desmond Anderson, Ms Ginger Allen, Roxanne (customer service), Marie B. and Mr. James Cunningham Kudos....for an outstanding customer service and fixing wrong and made it right....Kudos...Kudos. If your traveling or need a rental at Dallas/Fort Worth Airport, Budget is the place.

It really couldn't have been more confusing. They have an odd premise for a business. It's to do as…read morelittle as possible to make it easy for your clientele. Very poor and communications. However, everything worked ok in the end.

Thankful for thrifty as our first car rental place the guy wasn't willing to help at all. Went over…read moreto thrifty and it was taken care of . Took one star off as the car wasn't clean , it looked like the previous user left it and we got it in the same condition. But overall it was good . Helped us out and got us a rental for a reasonable price .

If you want a different vehicle than you paid for, incorrect billing, and a runaround when you try…read moreto fix the bill, then this is the place for you. I've tried to remedy my basic problem multiple times since and ways, and still nothing.

Went to Dallas for the first time (Texas) in general and it was a fun experience! Fort Worth is a…read morepretty large airport with plenty of great lounge experiences. There was a video game arcade lounge which was really cool and I thoroughly enjoyed. Finding the gate was easy but there was just so much walking.

Our most recent flight transfer through Dallas/Fort Worth International Airport (DFW) was an…read moreextremely upsetting experience with TSA. Although we both have Global Entry, we were randomly selected to go through regular security screening. At first, we had no reason to question it. When we first approached the TSA PreCheck personnel, she told us that our digital boarding passes did not show PreCheck and that we needed to go through regular security. To save time, we went to the American Airlines desk and requested paper boarding passes. When we brought them back, the TSA personnel told us that she had just learned that we had been "randomly" marked for regular security screening. We then went to the regular security checkpoint, which had a much longer line and took approximately four times longer than the PreCheck line. When we finally reached the metal detectors, however, we were instructed to line up for the X-ray scanner instead. The woman directly in front of us was allowed to go through the regular metal detector, while we were directed to the scanner. Then, people behind us were also sent to the scanner, while other passengers were allowed to continue through the metal detector. At that point, we began noticing a very disturbing pattern. The people being held back and directed to the scanner appeared to be African American, Asian, or Hispanic, while the passengers being allowed through the metal detector appeared to be white. We understand that TSA screening can be random, but seeing this pattern unfold right in front of us was extremely difficult to ignore. It felt like blatant racial profiling. After this experience, I now question whether we were truly "randomly" selected in the first place. We have taken more than 10 flights since getting Global Entry, and this was the first time we were ever "randomly" selected for regular security screening. We genuinely believed it was simply a random screening until we experienced what happened at the security checkpoint. Because of the additional screening, we lost valuable time during our connection. We had only about 1 1/2 hours between flights, and by the time we finally cleared security, the boarding closing time printed on our boarding passes had just passed. We panicked and ran to the nearest American Airlines desk. Thankfully, a staff member checked our flight and kindly assured us that the flight was delayed and that boarding had just started. We then ran from Terminal D to Terminal B, including taking the airport train, and barely made it in time for boarding. We had no opportunity to use any of the airport amenities, restaurants, or shops, so unfortunately, we cannot comment on those. What we can comment on is how upsetting and unacceptable it was to feel that we were treated differently because of our race. No traveler should have to experience this. I sincerely hope DFW and TSA will look into how passengers are being selected and directed through these screening lines.

Budget is one of the worst companies you can rent a car from ! We rented a car at the Long each…read moreairport in California . We had asked for a Toyota Sienna which we were supposed to pick up at the airport . When we got to the airport , they told us that we would t be able to get the mini van but an SUV. It was not the best but we had no choice it take it since we were travelling with little kids ! When the time came to drop it , we get to the airport to return the SUV! The offices were all closed ! After waiting for 30 minutes, a person comes and open the door and there is a drop box where the key needs to be dropped off ! No confirmation of getting the keys ! Not worth going with this company !

REFUSED to give receipt at time of return and two weeks later charged me $250 cleaning fee. Said it…read moreneeded the carpeta vacuumed which is a detailing fee. Seems like a scam to get EXTRA money from the client. I will NEVER use them again.

Via Kayak, I booked ASAP Car Rentals. My confirmation email and paperwork read "Ausby Car Rentals."…read more Read the other reviews. There is a recurring theme. My issue involved a not-so-clear and conspicuous FAQ that resulted in an additional $156.00 mileage charge. Other matters included expired tags, discrepancies in fuel and mileage out, and maintenance.

This company cancelled my reservation 12 hours before I was supposed to land in Dallas to see my…read moresick aunt and attend a wedding. I booked this car in August 2020. Then when I got upset and used profanity for their total disregard for being upset, they blocked my number. I'm turning them into BBB and considering suing. I've read ASAP reviews on the BBB site. They religiously scam people out of 150 dollar deposits and won't answer angry customer complaints. I think we need to file a class action lawsuit against the company. Please let me know if you're interested.

I should probably gatekeep this hidden gem... but it's too good not to share!…read more After American Airlines canceled our flight to Newark (EWR) due to weather on the East Coast, my elderly companion and I were unexpectedly stranded in Dallas for two days. We had to scramble to find a hotel, and I'm so thankful we ended up at the Hyatt Regency DFW. After checking in, there was a small mix-up with our room assignment, but Imbert C., the Front Desk Supervisor, immediately stepped in, corrected the situation, and even provided us with a credit to use at the restaurants on the property. That level of customer service made all the difference. Every staff member we encountered was amazing and genuinely friendly--from the front desk and housekeeping to the restaurant, bar, and shuttle drivers. The property was spotless everywhere we looked, and we loved that they even had board games and playing cards available for guests. When you're stuck away from home with nothing but time, those little touches mean so much. The airport shuttle service was another huge plus. It ran on time, the buses were clean, and the drivers were friendly and helpful, making sure everyone got to the correct terminal. Thank you, Hyatt Regency DFW, for turning a stressful travel disruption into a comfortable and enjoyable stay. Your hospitality truly stood out, and I wouldn't hesitate to stay here again!

Stayed at the Hyatt Regency and had a very good experience. The hotel rooms were very clean. They…read morehad extra towels and everything set up the way it should be when you walk into a room. The staff were very kind and considerate all the way around. The restaurant downstairs was also excellent. I ordered the fajita salad and asked if they could change the steak to brisket because I was craving brisket. They normally have a brisket quesadilla, but they gave me a brisket fajita salad instead and it was very good. Ruby was helping me and she was very kind and took great care of me. Even the layout with the elevators worked well for us. It was easy to get around and get where we needed to go. Overall, a strong stay and good food. The Hyatt Regency gets 5 stars from me.

App was not working when I arrived at airport and they wanted to charge $25 to print my boarding…read morepass $79 for one carry on No WiFi and NO charging ports Common Menu items were not available Rude boarding agent In-flight Credit card sales pitch is tacky Flight attendants absolutely wonderful. Super nice

Frontier Flight 229 -- Cancun to DFW…read more My experience on Frontier Flight 229 from Cancun to DFW on August 16 was extremely disappointing. I understand that mechanical issues happen, and we were initially told the plane would take about 15 minutes to repair. However, we finished boarding around 11:00 AM and didn't actually depart until approximately 1:00 PM. During that entire time, we remained onboard with inadequate air conditioning, making the wait extremely uncomfortable. While we waited, we were offered only about half a cup of water. Once we finally departed, the flight attendants proceeded to offer drinks and snacks for purchase--nothing complimentary, not even a small bag of peanuts. Given the circumstances and the extended time passengers were kept onboard in uncomfortable conditions, I found this incredibly disappointing. Unfortunately, the attitude of some of the flight attendants made the experience even worse. Their communication with passengers came across as condescending rather than understanding or reassuring. I understand that Frontier is a budget airline, and I don't expect luxury. But basic courtesy, communication, and consideration for passengers during a significant delay should not be too much to ask. Overall, this was a terrible experience, and I sincerely hope I don't have to fly Frontier again.

Great stay at the Grand Hyatt DFW. If you're traveling through Dallas Fort Worth International…read moreAirport, the convenience of being directly inside Terminal D really can't be overstated. You can walk to security and connect to any terminal quickly using the DFW Skylink, which makes early flights or tight connections much easier. The rooms appear recently renovated and feel far more upscale than a typical airport hotel. Warm wood floors, modern lighting, and a well-designed layout make the space feel calm and comfortable. The bathroom was a highlight -- the freestanding soaking tub and large glass shower felt more like something you'd expect in a luxury hotel rather than an airport property. Despite being inside the airport, the room was extremely quiet. Check-in was excellent as well. Desiree at the front desk greeted us immediately with a smile and offered assistance, which made a great first impression. Traveler tip: If your flight departs from another terminal, go through security in Terminal D and use the Skylink train inside security -- it's usually faster and very easy to navigate. Overall, beautifully updated rooms, excellent service, and unbeatable convenience for anyone traveling through DFW. I would absolutely stay here again.

Great hotel and location for those traveling in and out of Dallas. Convenient location for business…read moretravel. If you want to explore the city and are not on business I would not stay here. This is a great place if you do frequent business travel or need to be near this side of town. You have to consider the airport traffic also because it is attached to the airport. You can walk out to the terminals and be through tsa when you walk out of the hotel. There is a pool, restaurant, bar and fitness center. The food at the restaurant was really good. I had breakfast, lunch and dinner here. All options were good.

I fly exclusively with American Airlines because I am invested in the loyalty program after over 15…read moreyears of business travel. If it weren't for status, I would move to Delta where my colleagues seem to have less delays, cancellations and drama. See the picture of how my 2026 is shaping up so far. In 2025 I had 25 hours of lost time all year and through 7 months of 2026 I'm already up to 31! This is time I don't get back, missed appointments, extra expenses and most of all upset customers! I don't even book connections unless they are at least 2 hours apart which now extends my travel time! Do better AA!

American Airlines sucks. Inline boarding and my seat gets…read morechanged to back of plane. I paid $40 for upgrade. I was moved to back of plane with no explanation. American Airlines will not give me back my $40 dollars or give me an explanation.