Book ahead, skip the counter and the line, and go right to your car!…read more That's always your best bet to be honest. I'll never understand why anyone would want to start a rental at the counter these days with apps and online booking so readily available. My Enterprise experience picking up and dropping off was great, and the folks assisting in both instances was good. The car was rather ordinary to be honest and was a bit more road weary than I would have liked. Finally as mentioned by other travelers, the ride to the terminals is a little bit longer than at other airports. Keep that in mind if dropping up a car and heading to airport.

Wonderful experience! Afrah was kind, efficient, and incredibly helpful. Truly a joy to work…read morewith--thank you!! Happy Holidays

Great service at this small location! I was a bit…read morediscouraged when I saw the outside looks of this place- it looked a bit downtrodden- but the service, the good information and kindness of the guy who took care of my issue were excellent- plus they had my replacement care waiting for me! So once my turn came around (there was once customer ahead), he took care of me, checked the old car in: it needed oil And a tire was going down- and gave me a new car to continue our excursion. In all it must've been 30 minutes which is fantastic considering other times when I've had to wait forever... and there was a customer already waiting after me, so the location keeps very busy. Thank you for quick service! Enjoy.

They were late to open. Car I reserved not available and charged more for the only cheap car they…read morestill had available. Not a lot of options over here. Prob rent from somewhere else if you have the op. On top of that car was dirty

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

Hit and miss. First experience fantastic guy went above and…read morebeyond, worked to find a vehicle that would suit my needs and assisted with transferring my gear from my car to the rental. He was fast, professional, courteous and knowledgable. Second experience one person behind the computer the other playing on his phone. When I asked to pay for an upgrade but not the warranty I the on at the computer breathed out heavy. The person playing with the phone was asked to bring up the car, and he said that he needed to borrow the gas card and put some gas in. He came back 10+ minutes later, and as the car was wet he must have washed it as well. Having seen the vehicle at a distance the exterior cleanliness was not an issue. What was an issue is to bring a car after "filling" it, to only 3/8 of a tank. The return process was fine and both the vehicles were in great condition, and handled perfectly.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Awesome people , awesome cars , very competitive pricing , process really easy and smooth …read more Nick and Leslie were great guys who helped me with my transaction and I loved their friendship and customer service. I'll only use sixt in my future business dealings when renting a clean, reliable and awesome Cars. Thank you Sixt !

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

When things don't go right, that's when you find out what kind of company you are dealing with. Our…read morerental developed an "alert" related to the air-bag system which was very concerning. Blake (don't have a last name) who is one of the managers at DFW Airport location did a stellar job resolving the situation after the local Weatherford Enterprise dealer failed miserably. Not only did he drive from Dallas to Weatherford to deliver a replacement vehicle, the entire rental fee was waived...we were there for 4 days! Alamo - THAT is the reason we will rent from you again. Professionals like Blake are excellent ambassadors for your brand!!

We picked up our 2025 Jeep compass Trailhawk from the Bedford lot on Tuesday. Kudos for Mr. Mark…read moreWhitehead, who was our sales representative. We first met with him on the phone, discussed our purchase, and drove over from East Texas with money in hand. Our appointment was at noon, we did a walk around the car, some paperwork, and a short test drive...then into the finance department where we met Mr. Michael Aguilar, who finished up our paperwork. The entire buying experience was just over an hour. In conlusion, our Hertz experience was informative and relaxing. Both Mark and Mike made our day! Five stars y'all

Do not buy a car from them under any circumstances. ESPECIALLY DREW GREVES…read more I'm very disappointed with my experience here. I purchased my vehicle on December 31, 2025, and noticed warning lights immediately after leaving the lot. I contacted the salesperson the very next morning and was told not to bring the vehicle back and that I had a YEAR to get the issue fixed at a Genesis dealership. When I finally took the vehicle in, I was told the camera system was out of place and would cost $400 to repair. an issue that clearly existed at the time of sale. I also had to pay $179 out of pocket to have it looked at. Had I been properly advised to bring the vehicle back within the return window, I would have done so. Instead, I relied on the guidance I was given and am now left paying out of pocket. The process felt dismissive and misleading. I recommend future buyers thoroughly inspect their vehicles and get any warning lights addressed in writing immediately. He also lied and told me the car passed an inspection before selling it to me . MAJOR LIE. Please if you see this do not buy a car from them

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!