I recently had an outstanding experience at the Enterprise in Norco on Hammer Avenue. Noelle, the…read morebranch manager, provided excellent customer service she was extremely helpful and went above and beyond to make the process smooth and stress-free. Additionally, Miguel picked us up from the location where we had dropped off our vehicle for repairs, and he was very professional and courteous throughout the ride. His helpful attitude made the experience even better. Because of the amazing service from Noelle and Miguel, I will definitely use this Enterprise branch again in the future. They deliver truly great customer service!

Customer service is the worst! It's outsourced and we all know what that means! I was looking for a…read morecertain type vehicle. They told me they had one. I asked for the direct number to the Norco office. They gave me a 951 number. It went right back to outsourcing. I hung up and drove down there. There was one in the lot. I go inside the building and ask if they have the vehicle I'm looking for. The guy says no. We don't have any. I ask what about the one out in your lot? He tells me that it's offline because it's going to auction. So outsourcing customer service tells me they have one. I drive down there. And yes they do right there in the parking lot. So I ask him if he could check on his computer where I can find one. He said he couldn't do that! Wow! What great customer service! I'll never step foot in an enterprise car rental office again!

My experience with Enterprise in Corona have consistently been positive. The staff are friendly and…read moreprofessional. The cars are always clean, inside and out with a full tank of gas. The cars we've reserved online is exactly what we get when we pick the car up . There was one occasion when the reserved car was not available, however , they rectified it by giving us an upgrade . Additionally, I really appreciate the service they provide by driving me home ( within 6 miles) after dropping off the rental . Great customer service guys!!! Thank you .

if you reserve your reservation for a given time they will give it away instantly. I had driven 35…read moremins in traffic for my reservation that was confirmed. And they gave it away. Guess they don't respect policy or their customers just money

This place is a scam artist. Do not rent from here. Go to Ontario airport instead…read more It was a bait and switch. We booked in advanced and paid in advance for $55.85 a day vehicle. They claimed they didn't have the car when we showed up and the girl at the checkout had the audacity to propose that we upgrade the car with an addl $45/day charge for their mistake??? So now they are charging me extra for their incompetence, I'm out $200 extra. There was no discounts offered, nothing. We followed Hertz rules and regulations and this was the treatment we got? I'm stuck because I needed a car today. I could have booked somewhere else instead of paying $100/day fee. You guys should be sued and put out of business. I will file a complaint about your business everywhere for your crappy business practice. I have used Hertz before and this was the first time I was treated like this. This is so unacceptable.

Don't be fooled by its convenient location. They allow pick until 5pm, however they close at 5pm…read moreand they will not even wait five minutes if you're a little late. I had to change my pickup time due to an emergency and when I arrived at just past 5, no one was there. No notice, no warning. I had to drive to Ontario airport to get another vehicle and it cost me an additional $200. When dropping the car off at the Corona location and letting them know of my experience, they were unapologetic and blamed corporate for not paying overtime and she admitted she located the door and left a 5pm. Not impressed.

I need a rental car I called around. I kept getting call services then I got a reservation at Hertz…read moreand when I called to tell him I was coming they said oh you'll just have to show up and wait. It's first come first serve even with the rental reservation!!! Then I called Avis. They personally answered the phone. He said yes they have a car I walked in. He handed with Keyes I made a couple of signatures and I was out driving onto my appointment in less than 10 minutes. Amazing. This is what customer service is well done

I normally don't leave reviews, but my recent experience with Avis was frustrating enough to speak…read moreup. When I picked up the rental car, it was clearly not cleaned--as shown in the attached photo of the cupholder, which had dirt, crumbs, and even a piece of trash left behind. On top of that, the car had a bad smell that made the ride uncomfortable from the start. To make matters worse, when I returned the vehicle, I was told the gas tank wasn't full, even though I had filled it completely just before drop-off. I was forced to drive back to the gas station, waste more time, and take a video of the pump clicking off to prove the tank wouldn't accept more fuel. Absolutely ridiculous. Between the poor cleanliness and the unnecessary hassle with the gas, this was one of the worst rental experiences I've had. I expected more from Avis.

Overall, this was a very bad experience. Based on what I went through, I would not recommend this…read morelocation. A few weeks ago, I reserved a Toyota Camry, but when I arrived, they did not have the vehicle I had reserved. The car we were given was a hybrid, but the battery was dead when I got in it. The vehicle was also dirty inside. They initially tried to give me a smaller car, which was not what I wanted. To their credit, they eventually provided a complimentary upgrade to an SUV, which I appreciated. The bigger issue occurred when it was time to return the vehicle. I arrived on the scheduled return date, but the office was completely closed. The doors were locked, there was no sign posted, and no one answered when I knocked. I contacted corporate, and they instructed me to take a photo of the vehicle in front of the building to document that I was there on time and email it to them, which I did. When I returned early the next morning, the staff member I spoke with, Noori, was very rude and unwilling to listen to my explanation. I was told I would be charged additional fees, including a late fee and a fuel charge. I explained that I had attempted to return the vehicle on time, but the office was closed and unattended. Despite providing the details of what happened, I was repeatedly told that the location was open, that they do not make mistakes, and that there would have been a sign on the door. My original charge was supposed to be around $130, but after the additional fees it increased to approximately $330. Corporate has only agreed to refund $100, even though the situation was caused by the office being unavailable when I arrived to return the vehicle. While I appreciated the complimentary SUV upgrade, the poor customer service, lack of accountability, and unexpected charges left me very dissatisfied with my overall experience.

Really came through in the clutch! The vehicle was exactly what we needed! Excellent!read more

I'll never buy a car from another dealer. This was the best car buying experience I've ever been…read morethrough. I felt like they held my hand through the whole process and I felt so comfortable with the integrity and honesty shown. I've been looking for a specific car and I'm so glad I found inland auto exchange because they found it for me. Joey the owner was very knowledgeable about so many different makes and models and years. His warranty was so inexpensive and I will never buy another car from anyone ever again. I highly recommend inland auto exchange.

I recently bought a 2003 4runner from IAE, first Joey is a great person , then he's a super…read moresalesman. Second the car he sold me was very clean and well maintained, it was exactly what i was looking for , it took me awhile to find the right one.Third during the warranty period , any issue was professionally addressed . I highly recommend IAE , for your peace of mind car buying experience...

Surprised at the reviews for this rental location, because I had a great experience. Jeff, the…read moremanager, helped with my check in and check out and he was amazing on both encounters. He is kind, patient, understanding and very helpful. The car insurance initially approved a sedan sized vehicle, but he informed me that they should provide a vehicle of a similar size. I reached out to the adjuster and got approved for an upgrade! My son was with me both times and Jeff was friendly to him as well. I would not hesitate to come here again. Car accidents and car rentals can be such a headache. Thankfully Jeff made an unfortunate situation better with his excellent customer service.

Ok, I've had bad experiences with enterprise lately, so they gave me some plus points and I decided…read moreto give them another shot. First off, I know maybe this isn't the job you had envisioned for yourself, or the career, but you should treat the job you have like the job you've wanted. That being said, I asked this young long haired guy about his rental vehicles, he said we don't have any. When will you get some. "I do t know " Do you think I can use my points they gave me? "I dont know, I don't know how to use them. "Just go online and order your car" or van" Right here is where Ai will take over people's jobs. #1 rule in customer service is never say "I don't know" Let me find out for you. Damn, I decided just to buy a new car. I'm so disappointed. Long haired guy should be lucky to have a job.

I rented from this company a few times and the cars are always clean, no odors which is a big thing…read morefor me. The owner is flexible to adding dates when needed. Overall very happy with my rental cars.

Clean rental cars and great service! Will definitely recommend. They won't disappoint!!!read more

Needed a rental car for our road trip this Spring. We rented a mini-van from Enterprise here in…read moreEastvale. Received great service. Only issue. I could not drop off the car early. They don't have a key drop off box.

Very Disappointing Experience & Poor Customer Service…read more I called ahead and was clearly told that I only needed my driver's license and debit card to rent a car. When I arrived, I was told something completely different. The employee was also extremely rude and unprofessional, which made the experience even worse. I wasted my time and paid for an Uber to get there because I was given incorrect information over the phone. If your rental requirements are different, customers should be given the correct information before making the trip. Very disappointing experience. I would not recommend this rental company. I'll be using Turo instead--the app is easier, the process is more convenient, and I've had a much better experience.