Needed a rental car for our road trip this Spring. We rented a mini-van from Enterprise here in Eastvale. Received great service. Only issue. I could not drop off the car early. They don't have a key drop off box. read more

Very Disappointing Experience & Poor Customer Service I called ahead and was clearly told that I only needed my driver's license and debit card to rent a car. When I arrived, I was told something completely different. The employee was also extremely rude and unprofessional, which made the experience even worse. I wasted my time and paid for an Uber to get there because I was given incorrect information over the phone. If your rental requirements are different, customers should be given the correct information before making the trip. Very disappointing experience. I would not recommend this rental company. I'll be using Turo instead--the app is easier, the process is more convenient, and I've had a much better experience. read more

This location has saved me a number of times. I've relocated to the area from New York recently so, while I've been without a personal vehicle for the time being, my situation has consequently classified myself as a bit of a regular for the branch. The employees here have consistently gone above and beyond and kept me on the road for work. The two current associates, Kobi and Jim I believe, are always extremely kind, personable, and reliable in ensuring that I've got a clean/working vehicle to get my day started and anytime I'm needing to make a modification they happily are able to oblige. Always glad to provide my business to this location and will gladly continue to do so. read more

Absolutely terrible experience with the Eastvale Enterprise location. I specifically called customer service on the 18th to confirm everything for my reservation. I showed up today at 7:50 AM before my scheduled 8:00 AM pickup only to find the place completely closed. To make it even worse, Apple Maps still showed the location as OPEN. I waited there for an hour thinking maybe someone was just late, but after calling customer service again, they casually told me the location was closed and that I'd need to go to another branch. No call, no email, no warning. Completely wasted my time and threw off my entire morning. What's the point of making a reservation if the location can just be closed without notifying customers? Extremely unprofessional and disorganized. If you value your time, avoid this location because apparently they don't care enough to keep their hours updated or inform customers when they shut down operations. read more

Had a great experience while dropping off a rental. Noelle the manager, was very helpful and personable even though she was training a new employee. I asked if they did courtesy drop offs and she said she couldn't since there was only two of them and one was still training so she ordered me Lyft back home. I felt like she went above and beyond for Customer service . read more

The people here are always great. Sometimes I do have to wait for a car because this area gets really busy and is smaller where they don't get a lot of cars but they'll give me whatever car they have available or get me in one as soon as one is available. This last visit was cool because I was able to get the only car they had, there were other times where I've had to return cars because they weren't working right or it had a bad smell however I was able to get in another car. read more

Ability on app to show availability of cars and not get a message the day of rental to say we don't have what you reserved. We had a family funeral and I reserved a SUV and then the app ask if I wanted to upgrade to a luxury SUV, so I accepted for an additional charge. The morning of I received to voicemails saying we dont have what you reserved. Once I got there the only large vehicle was a Mercedes large passenger van .. Very disappointing on an already tough day .. I will never rent from this location and I recommend you don't either. Another comment I have is when I ask for a Manager card I was told to google it we don't have cards, LOL (Google It) I have never been advised to Google It.. Buy your team company cards or have Manager phone numbers clearly posted read more

My wife and I recently rented a vehicle from this location and had a great experience. The front desk agent--Rima, I believe her name was--was fantastic. She was the only one working during both our pickup and drop-off, so we understood things might take a little longer. Despite being busy and juggling multiple tasks, she provided excellent customer service throughout. She stayed friendly, professional, and made sure everything went smoothly. We left very satisfied with both the rental and the service. Thanks, Rima! read more

If I could rate this place even lower the car that they rented me from the insurance it's a Mazda 3 the key fob battery was super Low I was stuck outside the car for at least and hour then when you click the unlock button it sometimes won't respond then on the last day I had the vehicle ready to return it the battery dies I called road side assistance and they took over 2 hours to arrive I was hot and dehydrated waiting on them to give me a jump for the battery I had to call the road side assistance twice for them to show up and they asked me the same question I already have gave them I didn't even get the chance to even turn in the vehicle yet so not even that they charge 55$ for roadside assistance this is super ridiculous I will most definitely talk to a supervisor or corporate cause I had inquired about the key fob and they ignored it the car is push to start by the way u should just be able to have the key in the cup holder and start it not grab the key and put it next to the button to start it's called push to start not push key to start. read more

Enterprise Rent-A-Car - See the key is right in my hands next to it - Car Rental Near Me - Eastvale, California

See all

I want to start by saying that I've had great experiences as an Emerald member with Enterprise/National, and this review reflects my experience at this particular location. I originally picked up the rental from National at a different location and was told I could drop it off at any National or Enterprise location. When I arrived at this location, I waited nearly 10 minutes without seeing any staff. Eventually, I found an employee outside and confirmed that I could return a National rental there. She said yes, as long as I had the contract number. I mentioned that I forgot to top off the tank, and her first response was that they close in 20 minutes. After confirming the gas pricing, I went inside. Inside the office, another customer was angrily discussing an issue with the same staff member, who seemed unable to explain things clearly--this should have been my first warning sign. After another 5 minutes, she finally got to me, only to say she couldn't accept my return because I needed authorization from the airport drop-off location, which she couldn't provide. This was frustrating because she should have told me that initially. She then tried to explain this to me in a condescending manner, contradicting her earlier statements. After wasting 30 minutes in nearly 100-degree weather, I had to go to another location that did accept the return. This was a ridiculous waste of time and terrible customer service. read more

HOW DO YOU GIVE A ZERO RATING: Janet Omos was Manager at Eastvale local office. I rented a vehicle with her. Enterprise practice that clients need a rental car that they can TRUST, and that they PROMISE TO PUT CLIENTS FIRST. I rented a vehicle from the Eastvale Enterprise ( Claim #20206432) on 10/02/23. When I rented the car, I was CONFIDENT that I was working with a REPUTABLE service. I PURCHASED THE WAIVER INSURANCE. I returned the car, and it was INSPECTED UPON RETURN BY JANET OMOS. JANET, verified that the car was undamaged and returned as I rented it. Months later, I received a letter stating that returned the car with a signed statement by Janet Omos, who have now been promoted to Branch Manager of the Palm Desert location. Janet's statement was that I acknowledged, signed and certified that the REAR BUMPER WAS CRACKED, AND REAR BUMPER SENSOR IS MISSING. This is a FALSE & UNWARRANTED statement!. This REPRESENTATIVE falsified documents and is NOW USING MY WAIVER as a resource to get this vehicle repaired. What she didn't realize is that I have SUPPORTING TIME DATED STAMPED PHOTOS of when I returned this car. So it gets worse. I called Eastvale, and Tammy says that she was promoted to Branch Manager of Palm Desert. I called, and the Assist. Branch Manager Anthony attempted to assist me. I explained that it involved questions directly to ask Janet. After waiting, introduced myself and explained that I was a client from Eastvale. First, she claimed to never have worked for the body shop that the Enterprise is located and then after correcting and reconfirming that she was the same person promoted from Eastvale, she then confirmed that she was in fact that person. When asked about a car rental that WAIVER was signed due to insurance purchase, and claim was submitted for 10/02/23, she then expressed that she was so busy currently at her location that she had no time to speak at this time. I expressed to her calmly that I had questions and concerns regarding this fraudulent claim and she insisted that she could not speak to me and was too overly busy to assist me and YEP... SHE HUNG UP in my face. She didn't take my name or #. I returned the call, waited again - Anthony picked up again and told me that Vivian Tran is the area Manager for this area and that Athziri Soto (from Tammy) was the Area Manager for Eastvale and that he would be unable to provide any contact information, referred me to their common customer service #. I insisted on speaking directly to area management and he stated he would text them to call me. So then I said, "Well Anthony, how will they call me because you have never taken my name or #". Okay, let's see if I get a returned call. I want to OFFICIALLY state and PROVE, that this claim will NOT fall under my contract for the repairs needed and this would be a CROOKED practice to file claims to keep ENTERPRISES CARS IN GOOD CONDITION by submitting claims under those who rent the vehicles and use their insurance unbeknownst to the client. read more

Enterprise Rent-A-Car - Letter Received 04/29/24 from a 10/02/23 Rental - Car Rental Near Me - Eastvale, California

Great rental car. The front desk was friendly and fast. Was very knowledgeable about rates and cars available. Would highly recommend !!!

Wow, where do I start? Well, if you make an appointment don't expect to get your car when you get there. I had an appointment for 11am. I got there right at 11 and like most businesses there were a few people ahead of me. I patiently waited while the worker helped those that were there before me. She then called me up and got my info, so I thought I was ready to go. Nope, one by one people started to come in that needed to return a car. The woman working proceeded to help every single walk in instead of finishing my rental. After waiting 45min to get my car and watching everyone get service instead of me I asked her if she was going to process everyone that walks in before she finishes my reservation. Maybe she didn't like my tattoos or my backwards hat but she gave me the company line about waiting and I had to hear multiple times about her being the only one working. There's a problem with her logic because she was making a choice not to help me. It gets better, she finally gets me a car after waiting 50 min and it's the dirtiest car I have ever gotten from Enterprise. Moral of the story, go to the Enterprise in Norco and avoid this one at all cost. read more

Easy to do business with when working with insurance Very friendly and flexible if you need to change out car. read more

Nightmare to deal with. I got my first rental in January when I was getting my car worked on next door at classic collision. Arika was great, rental was great, no issues. My car broke down again due to bad mechanics at CC in February and I was offered a "free rental" from enterprise for the inconvenience. I put my card for a deposit, used the car, returned it and thought it was done. A month later (March) I looked at my card statement and I see a charge a little bit over $700. So I call Arika and explain what happened and she was going to call corporate as they accidentally billed me and not the repair shop. That call never came. I called my credit company to dispute and submitted contract that stated CC was paying for it and they reversed it within a few days. So April's statement comes around and guess what is back on my card? I again call Arika who is now at a different location and I have to start dealing with Eric. Now he's super nice about it, he knows about last times shenanigans and tell me he will get with his supervisor to look into it. A few days go by, I'm blowing Eric up. He's being very apologetic about it. But still no resolution. I finally feel bad for calling him and end up calling my bank again and explaining we had already disputed and reversed the charge. I ended up getting my money back after going through it twice. No ONE ever called me to follow up or explain what happened. Please beware and if you use them, put a card with your lowest credit limit to save yourself from this headache! read more

Enterprise Rent-A-Car - Had the bank step in to reverse the charge TWICE! - Car Rental Near Me - Eastvale, California

So I've rented from this specific Enterprise along with others as well. I've had all great experiences up until today. After making a reservation for a Luxury Sedan I had a few questions regarding my reservation. So I call in today Monday around 9:18am and a women by the name of Marti answers who I never spoke to before. So I called to see what type of fleets they may usually come across for what I'm reserving and right off the back this women answered, our fleet changes every 10-15 mins so I could not answer that. So on Friday you'll just have to see what's available then. Now yes I understand you can't reserve any specific car but to answer in a way as if my question annoyed her was frustrating. Not to hear any cars mentioned other than me asking well do you guys have any of these shown as in the picture and she just continued to repeat the same thing. So by this point I realized she's being passive aggressive and not trying to help me as she says I can transfer you to our customer care line to answer any other questions. I'm like why are you getting frustrated when I'm just trying to ask questions. I don't work there so how would i know. So I had to literally ask her to please not hang up and apologize if I was annoying her that I didn't mean to but I just wanted to ask another question. My question was since your fleet changes every 10-15 mins and my reservation is not until 3pm Friday would you recommend I come in earlier is possible to choose a car or is a first come first serve? Again she repeats the same thing but now expresses her frustration and when I asked for a manager, all she said was I'm the only one in. After asking 4 times she said I can take your number down and have them call you back as soon as Thursday. Of course how convenient. This was absolutely the worse customer service, very unprofessional, and with zero patience. This worker Marti needs way more training and should NOT be answering phones. There was another gentleman who gave me exceptional service and is the reason why I'm not giving up coming to this location. But hopefully you don't have the same experience I did with this same worker. If I could give her zero starts I would. I hope this call was recorded and is revised by the appropriate management team. read more

We have been platinum rewards for enterprise since 2007. Take your business elsewhere because Chelsea the manager does not and will not upgrade Platinum rewards members at the Eastvale or Norco locations. Never had an issue with any of the previous managers. Very disappointing that Enterprise says you will get extra perks for renting every week but then you have Chelsea the rental car Nazi making up her own rules! I will be definitely contacting corporate to Inform them how this branch does business and treats their platinum customers. So as you can see "Lisa" with Enterprise asks to submit email to customer service to hear more. But THEY do not respond or do nothing! I believe another customer had the same issue with cricket response from Enterprise. One can only assume they just do not care. Well ultimately consumers do care and will respond! read more

Had a wonderful experience renting a vehicle, thanks to Miles Overton at the 2601 S Federal Hwy, Ft. Lauderdale, FL. location. Miles went over and above to make sure I was satisfied with my vehicle. Shortly after I drove off with the first vehicle I had rented, the radio did not function. When I spoke with Miles, he first attempted to troubleshoot and resolve the issue with me over the phone. When that failed, without asking, he said to return the vehicle and he will find a replacement for me when I return back to the office. Shortly after I had returned the first car, he was able to provide me with an upgraded vehicle and apologize for the inconvenience. Despite how busy he and the rest of the office was he took the time to make sure I had a good working vehicle and that I was fully satisfied with the replacement vehicle that could enjoy the rest of my vacation. Returning the vehicle at the end of my trip was also a very pleasant experience - quick and hassle free. Miles was able to rush the process of returning the vehicle and get me on my way to the airport. Thank you Miles!! - Andy Pimentel read more

If I could leave Zero stars I would. I have been using enterprise for years since as early as 2015 while in my military service and never experienced issues like this. To start the vehicle had damages ( beyond little bangs and dings on the outside of the car the screen and some buttons inside the vehicle did not work) when I contacted them to report them I was told the vehicle would be replaced the next business day. Nothing happened no call and my voicemail was never responded to. After that when I called back in a couple days later to report the same damages the lady told me that they had just got the vehicle out the shop because of other damages ? ( so no one really serviced or checked the vehicle before they gave it to me to know it still wasn't in the best condition?) I spoke with a female clerk on a Friday and I spoke to them about the vehicle being picked up and they said that they would. NOONE CAME TO PICK IT UP AND I WAS STILL CHARGED OVER THE WEEKEND ! Monday around 3 pm I get a call the the vehicle has an outstanding balance and it would be reported if it didn't get brought back. I mentioned to the clerk that she herself or another female worker agreed to picking up the vehicle and long story short she wanted to yell and argue me down about it. She told me I was lying and those weren't the policies. Even though I have had the service of picking up the vehicle before I asked then why would she or her peer say that it would be picked up ? The clerk I believe her name is Janet then proceeds to argue , after everything dies down she says she'll come get the vehicle Tuesday morning at 8 am and she sends an updated pickup email ( see attached) . Comes Tuesday morning at 8am the vehicle was in a spot available for them to pick up the vehicle at around 11am/12pm I noticed the vehicle hadn't been picked up so AGAIN I called and Janet (says she's work there 3 years and she was the manager or something but I'm pretty sure that's her name) says to me she never said she was coming to get the car and she never sent out a date pickup ?! She then says she has been sick and out the office and I wasn't who spoke with then she says I been trying to work with you and you been giving me difficult time . So have you been out the office ? Or NOT? you state you're short staffed and you're the only one in the office but yet I haven't been working with you? She then tells me 2 other Male names and states that they've been in the office , SO MUCH DAMN CONFUSION& LACK OF PROPER COMMUNICATION ! WHY IS THIS SO DISORGANIZED & IF YOU WEREN'T IN THE OFFICE HOW WERE YOU ALSO THE ONLY ONE IN THE OFFICE AND THATS THE REASON THE VEHICLE COULDN'T BE PICKED UP? THIS IS ALL PROLONGED , CONSTANT LIES AND CHANGES , BUT I KEPT EVERYTHING & RECORDED EVERY CALL ! THIS IS BY FAR THE WORST STAFF DISRESPECTFUL , AND MADE THIS RENTAL EXPERIENCE ONE OF THE MOST EXHAUSTING. I WILL NOT BE RENTING WITH ENTERPRISE AGAIN. AND THE ADDED AND HIDDEN FEES THEY ATTACHED MY GOD ! Please spare yourself the headache you'd be better off walking or getting a bike . Side Bar: I END UP HAVING TO CALL THE 855 number at the main customer service port to get assistance and have another location get the vehicle and report everything the proper way ! They were more respectful and did their part to assist the best way they could. read more

See all

No credibility, you can't trust them!!! I booked a car on their mobile app a week ahead of my planned travel date. But the day before the scheduled date, they told me their car would be 3.5 hours late. I think it's okay, 3.5 hours is not a big problem. But when the time was only 3 hours earlier the scheduled time, they told me that there wasn't any car availiable for me. Are you kidding me?!!!! How can I handle my plan? Who is in charge for my booked hotel? read more

Great location! Will be using in the future. Diego was amazing and explained everything clearly.

Reserved a car, but they didn't have any cars available. We asked if they could call another location to see if they had one available and honor the price we originally had, but he said he couldn't call and we had to do it ourselves. We called another location and the lady said no they will not honor the original price we had and we had to make a new reservation. Anyway we had an awful experience here. Go to the one in Ontario on Vanderbilt. They will help you there. read more

Thanks for Diego and his manager's great customer service! They were extremely patient to accommodate my request even though I had to change cars for couple of times. They are so polite and professional! I felt very comfortable to work with them and I hope to see them again sometimes soon! I'm glad they're here at the neighborhood! read more

I am 100% satisfied with the assistance with the kind service and of course the vehicle that was provided.

Ha! Enterprise is a joke!...they took down their original response which took my review as a compliment! .. I just got off the phone with your manager Kyle and find it absolutely ridiculous that a district manager does not have a phone contact for customer issues. We placed a reservation for a minivan over a week ago for today at 9am and as of noon there is still no minivan. That is unacceptable! If your office knew the night before that a van was not available your customers deserve a courtesy call to at least give them the heads up that other arrangements need to be made. Kyle's excuse "I don't know I wasn't there?" That is poor leadership and management skills! What is the solution now? Sit and waste my time all day until you locate another minivan for me? Even worse I demand updates and it's not until I call them that I find out what's going on. Enterprise is the absolute WORST when it comes to customer service! read more

Enterprise Rent-A-Car - This is how seriously they take their customers... original response before they took it down - Car Rental Near Me - Eastvale, California

Great friendly service staffs! I got very nice clean car. The manager in Eastvale branch, her name is Janet, very responsive, and help me every step of the way. Love the location, will recommend for everyone if you need a car. Go to the Eastvale Enterprise location. read more

super annoying. they kept bugging and calling me to schedule a rental when I haven't even gotten an appointment to take my car in for repairs. likes to call AT 7:30AM which is before they even open. is it not courtesy to call after 9am?????? super annoying read more

Again nothing but excellent service from this location! The management is outstanding! Thank you Zermeen and Enrique for always accommodating my needs! You always treat me like " family" read more

I posted a one star, but speaking with Diego he made it clear to go out of his way to resolve the issues. Enterprise itself, not this branch and staff themselves, as I've seen them work very hard. read more

All of enterprises smaller hubs are a joke. They don't clean the cars between customers. Filthy cars. I only went to enterprise because that's what my insurance pays for. It's a joke that they tell you the cars have been cleaned. Management doesn't seem care either read more

I rented a car from enterprise a week ago. I have to say I was very impressed with Marchaina Greely. There was a problem with the vehicle I wanted and she personally took care of it immediately. read more

So I got their "Generic" reach out to us comment. I did reach out to them, the day they posted it up, and to DATE, haven't heard anything back....Now I understand why their employees don't care....Its because they don't care! I'm taking my rental needs elsewhere for sure... read more

Everything was fine till I returned the vehicle. I get a call later on saying there's a crack on the windshield, I never saw a crack on it when I had it and when I turn it in wasn't there. Even the person who checked it didn't see it. If there was a crack wouldn't the person who checked the car, would had seen it?? Now they keep messaging me to pay to fix it. If it wasn't there when I had it, not my problem. This is how it looked when I turn it in, no crack anywhere. Don't recommend coming to this location anymore, it has gone down hill now. read more

Enterprise Rent-A-Car - No cracks anywhere. - Car Rental Near Me - Eastvale, California

I'm a regular at the Eastvale and Norco Branch. I consistently rent a vehicle every 3 weeks consecutively. The time I came to rent a vehicle they did not have an intermediate car so they gave me a Mercedes SUV. I get it, it's a premium SUV. The manager Chelsea had the nerve to call me in the middle of my rental contract and asked me to return the SUV bc it was premium. I then go return it and they had no cars ready so the staff had to go to the back and wash it himself. I had to wait a while for my car since they didn't have one ready. Then I was issued an out dated Corolla with an actual key. You would think being a platinum member they would want my business and sort of "take care of me" but I guess Chelsea is different. Things haven't been the same since Chelsea came to work to this branch. I miss Ellie and Courtney. I'm taking my business to another branch. Chelsea treats the customers like we were one of her employees. Bye Norco/ Eastvale branch! read more

Best experience ever in renting a vehicle for work. Chelsea and Taylor are awesome and very professional. Customer service is there number one priority. I was in and out fast in picking up and dropping of the rental. I will definitely rent a car from here again. read more

Horrible service! I scheduled a rental vehicle pick up from this location. Email was sent for confirmation. Minutes later, They called "me" once to let "me" know, that they didn't have any cars available. No one spoke to me, they spoke to someone else in the home...i had no idea( they could've called again, or even sent out an email, letting me know). I paid an Uber to take me there. When I arrived, the front office told me, that they had no cars available, and that they couldn't take me back home , because it was our of their radius. Really? I paid an Uber for nothing? And now you can't take me back home, because it's a one mile difference out of your radius? And because you failed to speak to me in the first place? This is the first time, that I experienced something like this from a rental company. If I could give zero stars I would. read more

I just wanted to say this location is great! My car was being worked on at platinum next door. I rented it online and it was ready when we were scheduled to pick it up. I was actually early but they washed it and brought it around. Evelyn was very helpful and friendly! We received a text later that if we needed anything to call. My car was not ready after a week of the rental. I only needed to call and have it extended. I didn't have to go in. When my car was done another week later, I had to bring it in a little late. I had the car washed because I wanted to return it the way it was given to me. There may have been a few kid prints on the inside when we were done lol. Anyway she didn't charge me for bringing it in late, I did call ahead that I would be late. Overall the experience was pleasant. Car clean and worked well! I would definitely i back again and rent a car if I had to from this location. Thank you for the seamless transaction and pleasant experience! After reading the reviews, I was a little worried but took the plunge anyway due to location being next to Platium. The reason I'm writing this is so others know this place is professional and appreciated the convenience. I don't write many reviews but felt necessary to write this as I had read bad reviews yet I had a great experience. read more