Shoutout to Gina she went above and beyond , was super nice and helpful. The car I reserved was not available so she upgraded me to this awesome Jeep and even comped the gas for the inconvenience. 11/10 would go back here again. Speedy pick up and speedy drop off. Everyone at the drop off area was super helpful and very friendly as well. read more

Budget Car Rental - Car Rental Near Me - Oakland, California

This Budget Car is run by a bunch of crooks! When we returned our car, we took all trash out of it, ect. It was only 2 of us. The car looked great. 2 weeks after getting home we received a letter saying they were charging us for $125, because there was dirt? WHAT? We called and they said there was nothing they could do about it. When we dropped it off at the airport location, we obviously interrupted the group of young men who were supposedly "working." We asked them a question and clearly they didnt want to be bothered. Then 2 weeks later we get a noticed they charged us an additional $125,? ARE YOU KIDDING ME?!! We travel frequently, and rent cars all the time. We will NEVER rent from Budget again!!! Lesson learned. Don't make the mistake of renting from them! READ ALL THE REVIEWS HERE SAYING THE SAME THING! THEY WERE CHARGED $125 ADDITIONAL CLEANING FEE! BBB needs to hear about this! read more

Massively understaffed. Somehow the three attendants havent got any one through in 15 minutes. This is my second time here and both have been an awful wait. Any savings are not worth the hour plus long wait read more

I would never rent a car from here again. If I could give 0 stars, I would. The person who took down my information for the car rental took 45 minutes just to get my keys and my toddlers car seat in. There was no sense of urgency and I was told that "my car was taken by someone else" and then ended up with the dirtiest car seat ever. If I wasn't in a rush to get out of there so quickly, I would have thrown it back in there. Incompetent, slow, and cost me so much traffic time by taking so long. read more

Fast break customer here. First car was not in the space assigned. Had to walk back to get a new car. 2nd car's service light came on saying oil needed. Finally able to leave after 3rd car assigned. read more

I was told that my rental car had gotten taken to go get cleaned and they asked me to wait. They did offer to upgrade me to a truck or an electric vehicle, but I didn't want either of those because of a didn't want an electric vehicle where I would have to charge and find a station, but also it is California and I didn't want the truck with the gas. I was told that if I waited. I would get the small car that I wanted and that I had reserved months in advance. I waited almost an hour to be told that I would have to upgrade and that my car wasn't back. This time I got offered to upgraded to a small SUV, which had been there the whole time. I just think it's very scam that they tell you one thing when in reality it wasn't true and then at the end of the day I still had to upgrade to a vehicle that was there the whole time. Don't waste your time and book through someone else read more

Easy pick up and drop off experience. Workers were polite, helpful and patient with me. One issue was the car I was given kept popping up error messages on the main UI screen whenever the car was started. But that didn't impact my ability to safely operate it. Just would recommend the employees ensure their carefully inspecting and servicing their cars ahead of any impending rental. I will rent here again should I need to. read more

Very bad as they charge you a lot for less. Even though highly priced, they charge you for even for an extra hour.

T his place is the worst rental I would see in CA. I rent out a Tesla and used supercharged for the inconvenience, as I called about how would that be charged they didn't answer my question and told me that the location is busy with calls? "Yes with replacing window calls" They didn't know about what I was asking. I have to call priceline (where I booked my rental) to transfer me to them and they said that customer service is closed! I asked to speak to a manager "they don't have a manager or supervisor at the shift" surprise!!! OVER ALL THEY JUST SUCK!!!! Real S - U - C - K read more

This place is the worst rental car I can say in Bay Area, CA. I usually rent from a competitor and never have this issues. They charge me $250 cleaning fees. I went Lake Tahoe snow trip and they said the car need detail wash. Dis the car need detail wash? no vacuum? yes. They just want to make I knew coming to this budget was going to be an issue. I have rented from San Jose and Milpitas area a numerous of times and never had any issues. read more

I rented a car from the Oakland Airport rental facility and on the way to San Francisco I noticed that the fuel gauge appeared to be malfunctioning. Concerned, I contacted a friend who owns the same model and sent him a photo of the gauge. He confirmed that the tank was likely empty. After driving approximately 20 miles, I stopped at a gas station in San Francisco, refueled the car, and verified that the tank had indeed been empty at the time of pickup. Despite this issue, I returned the car to the San Jose Airport location with a full tank of gas. I submitted a complaint through Budget official website with evidence supporting my claim and requested a refund of $80 for the fuel. However, I was informed that I needed to provide additional clarification regarding the start of my trip. Ultimately, I received only a partial refund of $12.12. I am deeply disappointed by the inadequate resolution and lack of support throughout this process. This experience reflects poorly on your customer service, and I find it unacceptable. Also These two photos clearly show the amount I was initially promised to pay, including taxes, and the final amount I was ultimately charged. read more

Budget Car Rental - These two photos clearly show the amount I was initially promised to pay, including taxes, and the final amount I was ultimately charged. - Car Rental Near Me - Oakland, California

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We had a great experience with a customer service rep at the Oakland Oakland Airport yesterday by the name of Zenaida. She was courteous, professional, and extremely helpful in providing useful information to help us navigate the car rental process, including the toll system payment process . read more

I had a pretty good experience at Budget. I reserved a car in advance with two car seats, but the line still moved pretty slowly and the person helping me looked a little surprised that there were supposed to be car seats (so maybe they aren't guaranteed?). I wish they had a faster line for people who booked ahead of time. Once I got to the front, it went pretty smooth (minus the car seat thing). I was done signing paperwork in about 5min and was notified that I got a bigger car than I had asked for. I'm not sure how I felt about that. On the one hand, a bigger car was nice because of the increased space. On the other hand, I rented a specific size because I wanted to test how a trip with a car that size and 4 people would go. The car itself (a Honda Pilot) was really clean, both outside and in. Everything looked to be in pretty good order, and the car worked great. Full tank, good tires - everything was smooth. No problems whatsoever. In the end, that's what mattered to me. I picked up the car at Oakland and dropped it off at Sacramento with no problems. read more

I rented a car while my own was in the shop. The second day the key fob stopped working - I had to open the door manually which set off the alarm each time. Probably a dead battery - brought it right back & explained, they swapped the car out and the rest of the rental experience was unremarkable. Then two months later they billed me $81.72 claiming I had damaged the first car? Wtf Budget? They agreed to refund the charge, but Budget is a sleazy, lowlife company for trying this. If Budget shakes your hand, make sure to count your rings afterward. Never again. read more

Well I have been shafted by this place. I received my receipt and the extra fees that were charged! I turned the car in on Sunday they charged me for Monday morning. I knew coming to this budget was going to be an issue I have rented from SFO a numerous of times and never had any issues. I got the recovery fee too. Let's see how this plays out. read more

I traditionally choose Enterprise when renting. But Budget had the only availability, and through Costco, the price was outstanding. About $1300 for a minivan, pickup OAK and dropoff SAN, for two weeks. Unfortunately, you get what you pay for. As you can see from my photos, the vehicle was poorly maintained. The tires and windshield wipers were pretty much shot. But, that's only the tip of the iceberg. The car suffered from what I believe to be severe transmission issues. Specifically, on at least two separate occasions, the car just stalled out. The first time, as I was pulling into a parking spot at the Midway, the power steering and brakes went out on me. Thanks to my wife's suggestion, I threw the car into park and successfully restarted it, before hitting anything. The next day, the same thing happened again while waiting uphill for a traffic light in Solana Beach. Suffice it to say, I was afraid to drive, and was never more relieved than when I returned the car in San Diego. I reported these issues to a rep named Thaer. In sum, this was an awful experience. Usually, I give bad reviews because something didn't meet my preferences. Here, I'm penalizing Budget for putting my family's life in danger. read more

Budget Car Rental - Windshield wiper - Car Rental Near Me - Oakland, California

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I am a member with Budget & got a good car & the lovely woman at the desk was helpful, kind & efficient. No complaints.

DO NOT RENT FROM BUDGET, ESPECIALLY AT THIS LOCATION!!!! Yes, this review sounds like many others and exactly like one posted on here. The photos in the similar review are the same ones they sent us!! This issue is a frequent occurrence & Budget likes to scam their clients out of money. Read the reviews. There are numerous reviews about this cleaning fee, particularly about vacumming. We rented a van and drove to the Sonoma area. We stayed in an Airbnb in Santa Rosa. The average age of our group is 70 years old (88,86,68,61,61,58). We drove the vehicle to wineries on paved roads. When we returned the car none of us noticed anything excessive, nothing outside of normal wear & tear, which their rental agreement states is acceptable. We didn't go to the beach, there was no sand anywhere else in the vehicle. They are now charging us $125 "Cleaning Fee." I called and spoke to customer service. She said that we are to bring back the vehicle just as clean as when we pick it up. I asked if we needed to have it professionally cleaned before return or washed and waxed if it rained. She would not answeer. I aslo asked if they normally vacuum. She wouldn't answer that either. Nowhere in their agreement does it say to vacuum the vehicle before returning. Is it not expected to get dirt transfer from your shoe onto the mat? The agreement states they can charge for excessive, but this was NOT excessive. This is nothing out of the normal for any car I've rented. We have been renting cars for over 40 years and have never been charged for them to vacuum the usual dirt that transfers from your shoe to the mat. The photos they provided are extremely suspect. I believe they use the same photos for everyone they screw over. Do not take the chance of renting from this place! read more

At OAK BUDGET, about 40 people in line and no one at the counter the past ten minutes.

Just had great service with the short haired Indian lady. It was fast and efficient and got my rental car. I was so surprised how fast I got out of there on a Friday afternoon!! The last time I had bad customer service with another lady in our car stunk like weed. When I got my car rental, it was nice to see that there is a post it showing that my car was sanitized. The last time it was not like this at all. :) This visit was awesome and easy! I wish all of my rental experiences was like the one today. read more

Budget Car Rental - Car Rental Near Me - Oakland, California

Don't do it. It's Memorial Day weekend and they only had one staff member working multiple brands. The line behind us is even longer. Do not rent here. It's not worth the frustration. read more

Budget Car Rental - POV: you've waited 45 minutes after a long flight to get your rental car from Budget, and you still haven't been helped. - Car Rental Near Me - Oakland, California

****DOES NOT GUARANTEE CAR SEATS***** We traveled to OAK to visit family for thanksgiving, of course this is a busy travel day but it doesn't excuse the negligent and frankly unconscionable actions of Budget rental car. I booked the car on Monday morning for Wednesday evening (something like 55 hours in advance) when my sister said she would prefer we rent a car as she had a conflict with her kids activities. So thus we had to drive up to Santa Rosa for the holiday so this is about an hour drive. We also booked two car seats (an infant and toddler seat) through the website - reassured with the "budget guarantee" that car seats would be available if we booked at least 48 hours in advance. I have a baby 6 months and a toddler. We arrive to the oak airport and I send my husband to go get the car so we didn't have to take the kids on the rental car shuttle. The budget people don't warn him at the rental car center that they do not, in fact, have the car seats. They just drive him to the desolate OAK rental lot after paying for the car, showing up with only ONE INFANT SEAT! And honestly it is the worst car seat I've ever seen, dirty with fabric draped over it and it was not possible to tighten it to secure my baby. My husband is pissed after traveling with two little kids on an airplane, and Budget then trapping us into this situation. He had to go to target to purchase car seats. This is on top of a 400 dollar rental car!! The stress of this was immense. I was walking the kids around in circles in baggage claim feeding my toddler Cheetos for dinner since my husband had to go to target now so we could be safe, delaying us by a couple hours when all was said and done. It was around 4 pm when we landed and we didn't leave till around 7. I can't imagine what a family would do if they got in late and target was closed! Just not have car seats for their little kids?!! We called budget and they wouldn't even refund us. This is honestly a harmful company and could kill children if parents decided it was too much work or expense to go buy car seats. I'm looking into how to report them for what is probably an illegal practice. Shame on budget for their dishonest guarantee and for no ensuring the safety of children traveling in their cars. read more

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This is my second negative Budget experience. Last year was duplicate charged almost a month later, with no notice. This June I returned a car and was issued a $450 cleaning fee with no notice, communication, or proof of any damages. Pretty sure Budget just fraudulently charges customers and hopes they won't notice. read more

Budget Car Rental - RENTERS BEWARE. Returned this car in June and was issued a $450 cleaning fee. - Car Rental Near Me - Oakland, California

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I always sign up for loyalty programs in almost everything I do because a lot of the time, the benefits are great. I'm pretty loyal with Budget for their Fastbreak program. There's usually a separate line where you just show your ID, grab your keys and you're outta there. You may even get lucky and get upgrades like I have in the past. At this location, the Fastbreak area was closed and I had to wait in the regular line which was atleast 30 people deep. I know, first world problems, but it's not what I signed up for. After about 30 minutes in line and close to the front, I noticed a little area on the counter with paperwork with people's name on it. Lo and behold I see my name clear as day. I got the attention of one of the few employees at the counter and asked and was told it's for Fastbreak members to grab and go. This would've been great if it were labeled for said members or if every so often they announce to the people in the line that loyalty members could pick up and go. Wasted time! I rented a truck since we wanted to do some outdoorsy stuff. According to the mileage the truck was pretty new but it was beat up. It was dirty, paint was scratched and smelled. We didn't want to wait in line so we chalked it up as a loss. Next time I'm in town, I know how this spot works now, but I will definitely be looking at other options! read more

Budget Car Rental - So much for Fastbreak benefits! Not supposed to deal with these long lines! - Car Rental Near Me - Oakland, California

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If I could give these F'n people a ZERO I would. Horrible customer service, incomplete wrong and false information and a waste of my time and my money. I rent vehicles every time and had never had this type of service. My mistake was coming to this trash of a city in the first place. read more

Didn't have a car for us when we arrived. They were all out even though we had a reservation. Finally they got us a car and it wreaked of Marijuana. Then we brought back a full tank and after we left the area got thr receipt which said we were two gallons short. Complete BS and scam. read more

Never use Budget. I will never use them again. My $395 reservation resulted in a $706 total. These bullshit fees were added, to the tune of $174, excluding tax: C.R.F. SURCHARGE 0.50/DY 4.50 FACILITY CHARGE 7.73/DY 69.57 TRANSPORTATION FEE 4.55/DY 40.95 VEH LICENSE RECOUP 0.71/DY 6.39 Energy Recovery Fee 0.60/DY 5.40 11.11% Concession Recovery Fee 45.02 SECURITY FEE 5.00/DY 45.00 They even charged a fuel fee, despite my having returned the car full. At least I got that one reversed. read more

I rented a car from Avis, which I picked up via Budget at the Austin airport and returned to the Oakland airport. The car windshields were dirty inside and out, and there was pet slobber on the back windows. I was in a hurry, so I didn't complain. When I left my motel the next morning I noticed there was dog hair on the back seat, but I didn't care because I was picking up my son and his dog. I covered the back seat with a blanket for our Bordoodle and we started driving. Later, I received an email from Budget saying "Dear Avis Customer" you owe us and additional $250 for cleaning the car. I called them and they refused to delete the bill saying the car had dog hair in it. I only rented the car for 2 days and there was no other "damage" was claimed. Their website says pets are allowed, the car was already dirty, and how does it cost $250 to clean a car?!?! I will never use either Avis or Budget again. What a scam. read more

The wait was insufferable at all stages of the car rental. First, you need to take a shuttle; then, you wait in a long line (40 minutes), then, the check out takes forever, then once you get your car, there is a long line to exit the lot. The entire process took about an hour and 15 minutes, ironically, longer than our flight to get to Oakland. Then, the car is old and has an actual metal key that you need to lock the door, not even a clicker. Oy! read more

Budget Car Rental - So many lines. "Budget" more than an hour to get your car. - Car Rental Near Me - Oakland, California

This is ridiculous!! No wonder this company has such a low rating! There is one person working at the airport and there are close to 50 people waiting in line to rent a car. I even made a reservation ahead of time! I also didn't save as much money as I would have thought. At most $20 for a two hour wait! If you have to rent a car use any other company to get a car! Ohhh wait! I have the best part for last! I have to have a physical credit card to rent a car!! So I waited all this time for nothing!! What the hell, I have a digital version of my credit card on my smart phone and they won't except it!! I left it at home didn't think I needed the physical one because of the Digital World we are in!! I also looked up a rental car with Zipcar instead and I don't need any of these things. Plus it is cheaper for a better car! Plus Zipcar covers gas. I hate rental car companies they suck!! read more

Budget Car Rental - There are lots of people on both sides of this line photo and you can see there is only one person behind the counter. - Car Rental Near Me - Oakland, California

Renting a car from this Budget was my 2nd recent rental from the OAK rental car center. As with the previous time, I still find the remote location & shuttle bus situation less than satisfactory. Consequently, -1 star because it just plain takes too long to even get to the rental counter. & when I finally did get there, the guy I got was an interesting piece of work. 1st off, he said they didn't have the car I reserved. Where have I heard this before?* He offered an "upgrade" to something bigger & much less mpg, when the whole point of my reserving economy was to spend less $$ on gas. Expecting to drive somewhere around 400 miles, the difference of mpg on gas $$ would be significant. I explained this to him & told him that I was looking for a car that got at least 40 mpg freeway. Which he immediately scoffed at & proclaimed that only hybrids were capable of doing that. Really? After I didn't budge on any of a number of substitutions, he finally relented & gave me a Ford Focus. WTF? You had this car available the entire time & you were jerking me around trying to make me take something I didn't want? Dick. That must've been his name. That's all I'm saying. Pretty sure his name tag said "Dick." Aside from that whole interaction with Dick, or whatever his name was, I can't quite remember for sure, the car was perfect. Clean, new, & drove like a dream. No complaints there. Oh, & for the record, I drove a total of 360 miles in under 24 hours & averaged 41.5 mpg. In a Ford Focus. Which is NOT a hybrid. So, while the car itself that I rented from this Budget at OAK was 5 stars, the location is inconvenient & insufficiently serviced by shuttles. &, much more annoyingly, the guy at the counter was a smug, smarmy, arrogant, & ignorant about cars... ummm, what was his name again? Yeah, that. * this never gets old, especially when it's relevant: https://www.youtube.com/watch?v=dSZYsyrP3Co read more

Budget Car Rental - After being told only hybrids get 40+mpg, there it is in the display of a Ford Focus (which is not a hybrid): 359.9 miles, 41.5 average mpg - Car Rental Near Me - Oakland, California

After reading all of the reviews I was really worried about getting extra charges. After checking multiple times I am the standout person who had a good experience. Checking out the vehicle was easy. Granted I got in line right before a group of people arrived. As mentioned by many people there are only 2 people working at the desks, so I can imagine it can get backed up very easily. read more

Really unpleasant experience all around. Long line for one person processing rental agreements despite three people, sitting at the counter, and poor customer service. read more

Horrible experience from this location! From the get go the lady that assisted us at the counter was cold and had a nasty attitude. I made a reservation for a compact car and was told the only available car they had was a truck. I told her I don't want a truck, I only want the car that I reserved. She stated that a reservation does not guarantee anything. I cancelled the reservation and went with a different company at the airport. Do not rent from this place, poor customer service, and false advertising. I don't know who hires rude employees like this to work here. read more

First problem I noticed was it took 30 minutes to get through the line. I specifically asked for a certain vehicle, which was advertised as available. When i got to the counter they said they didnt have the vehicle at all, like not at all on site. Lying, false advertising. When i got in the vehicle it smelled strongly cigarette smoke. They did let me get another of the same vehicle (not the one I requested). When I got the second vehicle I found a pair of glasses in it (car not properly cleaned), and the outside of the vehicle was dirty, as if it wasnt properly wiped down after washing. I couldnt find the keys. They called someone to find the keys in the second vehicle, no one answered on their radio, so had to wait another 10 minutes and the lady at the front counter eventually helped me find them. It was in a closed compartment on the dash. It should have been opened and on display to easily be seen. Yes it says, "or similar" for the car, but if they even have it at all, thats lying. I wont be renting a car again from budget. There is a reason why this place has 1.5 stars. read more

Budget Car Rental - Car Rental Near Me - Oakland, California

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Budget pet policy says pet friendly but not friendly! Just got a letter in the mail saying that I will be charged an extra $125 for extra cleaning. Don't you guys vaccum the seats anyway? I didn't even see any dog hair when I checked the car back in. Company has really gone downhill. Will think twice about renting from here again. read more

Horrible They put a pending charge for a rental car I never rented. I can not get it off When I call I get outsourced agents in Mexico Who can't do anything!!! read more

In preparation for a cross country trip, I rented a 12 passenger van to be picked up at the airport. Upon arrival we approached the desk where we were met with a rude and discourteous Marielle. I was asked for payment and driver license, both of which I provided. I shared with Marielle, that my maiden name was still reflected on my credit card but was happy to get a representative from the card company on the line to prove that I am who I said I was. I even pulled out my other credit cards which reflected both my maiden and married name. This person could care less. I explained to her that there was no time to make any of her outlandish suggestions on correcting the matter. She actually suggested that I go to DMV and get an update to match the card. Lol In an attempt to appeal to her humanity, and hopefully empathetic side, neither of which she possessed; I shared that we were leaving the next day to drive across country. She could care less. We then asked for a manager, who never approached the desk but apparently relayed through Marielle, that the documents had to match and she continued to refuse rental. Pretty frustrated now, we walked across to the neighboring building and asked for the manager. The young lady at the desk, Faith, shared that she was conducting interviews and wasn't available. Hmmmm, did Marielle, really speak to her?? We then explained our situation with Faith, who said this should be pretty easy to fix if they were to cancel the reservation and make it with my hyphenated last name -maiden-married. Asking her how we could do this without dealing with Marielle, she told us to ask for Maureen, and to let her know exactly what was happening. Almost 30 minutes has passed now but in one final plea, we shared our plight with Maureen. I even got a rep from my credit card on the line confirming that the card I was trying to use under my maiden name was in fact mine. Finally success!!! But not before one last attempt by Marielle, who slithered over, leaving a customer literally at the counter that she was in the middle of helping. "The manager said no, they can't rent the vehicle." She says. We politely asked her to leave us alone and to let the manager that we were now speaking with, Maureen, handle this and that she should concern herself with helping her customer. Maureen, did just what Faith, suggested; hyphenating my name to the reservation and just like that we had our keys and without a second glance at the devil behind the counter, we left. Thank you Maureen, thank you Faith. Without you ladies being so gracious and human our trip may not have happened. We are so grateful to you and will return to Budget in spite of some customer service reps that clearly don't understand the words "customer" Or "service". read more

Bestie and I arrived around 7:10a. There were 2 young ladies already being helped by the 1 customer service agent working. We rented from Budget which was closed so AVIS was assisting which is not unusual. We were literally here 1 month ago to rent a car, arrived at 5pm and it was literally the SAME situation, no one at Budget window and there was a line at AVIS. It seems somewhat strange especially at the airport when people are arriving and renting cars; granted traffic may have decreased given the pandemic but how do I experience the same situation a month apart and the time was completely different. This morning while waiting in line, a gentleman walked up with an older lady I'm assuming maybe his Mom. In either case, the wait was quite long and as we finally walked to the counter, I saw the lady getting out of line walking away from the guy - seems like she was going to sit down. Wait was too long and like I said, this was NOT our first time experiencing literally the same level of service. We got to the counter and the rep was decent despite not greeting us which I think is customer service 101. Budget has fair prices but the customer service needs to level up! read more

Budget Car Rental - AVIS assists with rentals for Budget - but there's usually only 1 person working - Car Rental Near Me - Oakland, California

Either avoid renting here.... or rent & keep on driving until you're out of Oakland! **Just avoid stopping at any restaurants in the immediate area of the airport.** We rented from Budget because it was nearly half the price of other car rentals, but we soon regretted it. As soon as we picked up our rental, we stopped at a nearby In-N-Out to grab a quick burger, and within 5 minutes, someone had smashed through our windows and stolen 4 of our bags. And we were not the only car this has happened to at/near this location -- in fact, Budget workers who received our busted rental car said this happens multiple times a day and that the driver who had returned a car prior to us was held up at gunpoint! I guess I'm thankful for our fate. Oakland Police said they spend all day at restaurants/coffee shops going from one parking lot to another just dealing with smash & grabs, and they can't get a handle on it. Then, I read crime stats that the SF/Oakland area has an average of 74 smash & grabs a day! What's even worse is that the Budget employee behind the desk showed no sensitivity and/or care and said, "Well, I told you to get the extra glass coverage". This will be the last time I rent from this location and caution others that you'll potentially spend any savings you think you're getting from using Budget. It's just not worth it. read more

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