The enterprise Rent-A-Car agency at the Oakland Airport was a very efficient operation. Using the early check-in feature, we were able to skip the wine at the counter and go directly to pick up our car in the lot. Personnel we're friendly and efficient. The car was a bit rough. The Toyota Corolla with only 13,000 miles, but the car had obviously been abused and used hard. The suspension needed replacing. Overall positive rental experience read more

I was asked to communicate with enterprise Customer Service on two occasions regarding their recent failure to have a car available to me despite by having a reservation. Despite contacting them twice, enterprise Customer Service has failed to respond. Typical behaviour from this company. I would recommend using a different rental car company. read more

Patricia and the team were awesome! I'm usually a Hertz user, but the customer service has gone way downhill. I will be using Enterprise moving forward thanks to them! They have the best selection of cars and the most helpful staff. They made renting a car easy and enjoyable! read more

I always have the best service when I come to Oakland airport. Whomever manages the young ladies in the mornings at Enterprise Oakland Airport should be proud. Whenever they see folks walking up they come straight out of the office and the first thing that comes out of their mouths is good morning do you have reservations can can I help. I love it. read more

Easy and quick to get my rental car The check in person was nice and even warned me not to fill gas nearby the airport because of breakins that occur frequently there This is not in a comfortable area of town unfortunately but there's a shuttle that will safely get you to the airport. It's about a 10-15 minute ride to the airport from the rental area read more

We reserved a 7-seater SUV two weeks in advance for pickup at Oakland International Airport. We had to wait until the rental office opened at 7:00 AM, and unfortunately, they only had a 6-seater vehicle available. Luckily, one of our group members couldn't make it, so it worked out but had everyone shown up, it would have been a very tight squeeze. The middle row had two separate seats with which was not ideal for fitting an extra person if we were 7. That layout would've made things even more uncomfortable. That said, the overall experience was fine, and returning the car was super easy. You just drop it off and they handle the rest. Staff is very professional. They alerted us not to fill gas at any Oakland gas stations and if possible get it filled outside of Oakland. I guess they aren't safe anymore. read more

My husband and I have been Enterprise customers for many years now, as you can see I wrote a good review 8 years ago. We always try to rent from Enterprise and have had very good experiences at the Oakland airport for many years in the past. I just wanted to let you know that when I rented our car on Friday, our experience was not very good unfortunately. The lady checking us in Ty, was short and unfriendly when speaking to us. Our flight was delayed almost 3 hours, and when we arrived it was still before 5pm but she told us there were only two cars to choose from in our category. When looking inside the two cars, we noticed that they were not very nice or clean. I inquired about the next level up and she said the only way we could get it is to pay for an upgrade. Ty was very unfriendly and it was not a good experience when checking in. Ty's lack of customer service makes my husband and I question if we will have to choose another rental company in the future. read more

I went to return the car rental here the other day and I just wanted to say everyone on the staff was so kind when the customers necessarily weren't. The staff and I talked and they were just so sweet and helpful! They even helped me find some items I left behind in my car. read more

After a long, stressful day of travel, I made a same-day reservation with Enterprise online. The booking went through, I received confirmation, and everything seemed fine. When I arrived, I was told they don't rent pickup trucks for same-day reservations -- despite the fact that the website allowed me to book it and confirmed it. This was incredibly frustrating and felt unprofessional. There were no accommodations or alternative options offered, so I had to scramble to find another rental. Thankfully, Hertz came through and saved the day. read more

If I could give 0stars I would! This is the second time that they've messed up our reservation. Now we have to make alternative arrangements. Do not go here! Customer service is terrible and the agents aren't willing to listen or help at all. The manager, Tiffany Evans, was unhelpful, rude and unprofessional. read more

I wanted to reply to their survey directly but it expired like within a day or so... hey, enterprise, not everyone getting home from a trip has nothing to do the day of return... BUT anyway, I have nothing bad to say! I got to the facility and Nick helped me and it look under 15 minutes to be on my way. Amazing! Check in was Monica and that was equally quick! I was hoping to catch an earlier flight and thanks to her seamless help, it happened! I recently rented through Priceline (never again) and got hosed to the point of having to flex my lawyer chops to get my money returned. This time I thought I'd go straight through a company I've used in the past with good luck and I'm so glad I did! Renting was easy, picking up and returning was easy, all the employees were super nice, professional, and knew their jobs well. Not a bad experience at all! I do wish they would have given me time to add my FasTrack or something similar so I wasn't paying double the toll fees, that kind of irked me. Paying them so much for them to pay a fee that I'm sure is easy as it would be for me. In an area with so many tolls that require FasTrack they could at least say hey we got a toll, please pay it or something but I guess the doubling of the fee to pay the billionaires that run a business these days is mandatory. But, the front end workers were perfect and that is really where the rubber this the road,.... ha! read more

I usually get dropped off to where I'm staying by someone from the car rental wherever I go and I guess the workers are just making an excuse that they don't do drop-off when the website usually offers free pickup or drop off because they are lazy to drop me off even though it's only like 5 mins away. read more

I highly recommend && encourage people to rent elsewhere! This enterprise location is very unprofessional && petty. Management is not helpful && the workers are lazy! Your hard earned money should not be spent at this location nor company. I was refused && turned away from getting a rental car here late a night because the reservation was booked through my job but i did not have any proof I was working while using this reservation. At first I was asked to just show proof of employment but after they noticed I had that piece of information ready they proceeded to ask for proof of working which was completely unnecessary! Unprofessional && very pretty. I wish I had the names of the two unhelpful employees followed by the very unhelpful && rude manager/supervisor. Before calling the supervisor over to further investigate our situation, the two employees bickered over which would help us as they both didn't want to provide any customer service to help us get a car. Very disappointed in this branch for the horrible customer service! Will definitely escalate this up with enterprise corporate && try to ring some bells! read more

They stole my prescription sunglasses. I accidentally left them in the center console of the vehicle, i alerted them at 8:30am, within just 4 hours of returning the vehicle, and somehow they were never found?? Its ridiculous that you cannot contact the location directly and the customer service representatives are completely useless and just say "the location will call you if they are found". It makes me not want to rent from enterprise again. The lack of assistance is ridiculous. Enjoy my -5.75 prescription that literally no one will be able to see out of read more

OUTSTANDING service with Kay who helped us with our car rental. She was so friendly, nice, helpful, personable and knowledgeable of the car inventory when I had questions. She was so thorough in the check out process and thoughtful to let us know the process of returning the car. Even enough I'm a frequent renter at this airport location, I appreciated her time in caring to inform us about the process. :) Simran and Miles were so helpful to extend my rental. Jenny was nice when I returned the car back. Everyone is awesome here and this will not be my last time renting at Enterprise! read more

Enterprise Rent-A-Car - Thanks Kay! - Car Rental Near Me - Oakland, California

See all

I wouldn't trust this enterprise location. I rented a Toyota Camry June 4-6th and did a walk-through before and after the rental period. Walk through was fine and documented as returned in same condition. Three weeks later, I receive an e-mail from their manager, Nikhil Chetal, claiming I damaged the hood and provide my insurance to accept liability. I was perplexed by this accusation and requested proof of photos (timestamped), along with records of who drove the vehicle after. I also asked for his ph # which he refused to provide. He replied to my e-mail letting me know he escalated to Damage recovery unit (DRU). They e-mailed me two days later asking for my insurance information which I repeatedly asked for the same details that I did to the manager. I'm not accepting liability If i cannot see evidence of the damage that it was in-turn done by me. After endless hours on hold with Enterprise, I was told they will call me back as they will notify their DRU department that I am disputing the damage. 3 days later (6/22/22) I get a call back from DRU and informed they are dismissing the claim due to lack of evidence. I emailed the branch manager again regarding having supplemental evidence if they choose to accuse clients of damaging vehicles and informed him politely that I will not rent from this location again and will leave a thorough review - again no response. In summary, this location does not do their due diligence and seems to be actively seeking for monetary reimbursement from insurance companies/clients who are willing to accept liability blindly. Shame on Enterprise read more

See all

I want to thank the two ladies that helped me exchange my car! Monica and unfortunately I didn't get the Second Lady's name! Unfortunately my car was broken into in Oakland and only enterprise that was open was the Oakland airport location. When I pulled in Monica and I made eye contact. She could see the tears coming down my face and the smashed windows. First thing she said was ARE YOU OKAY! She never once cared about the car. She made sure I was comterable, safe and okay! Of course there was paperwork but that came second to my safely. The Second Lady saw me crying and asked if she could hug me. You have no idea what a hug could heal! I want to thank both of them for making the exchange and experience so much better! read more

After booking a car and listing the flight number - then confirming via text my rental, Enterprise closed down and didn't give my keys to anyone. Had to find a $80 Uber to get to hotel, which I'll now need to get in the morning to get back. I get working hours, but how do you work at an airport and not understand flight delays?? Customer is absolutely an afterthought. read more

Ben (the manager) at Oakland airport was friendly, professional and attentive. He listened to our concerns and hardships from our travels (unfortunately we had mechanical issues) and compensated us for having to extend our travel by a day. He and his team communicated thoughtfully to make up for the inconveniences and to keep us as future customers. Thank you!! read more

We had reservations to pick up a vehicle at 1pm and were told that there were no cars left until after 6pm if we're lucky! They didn't even look at our reservation! I walked around a bit in disbelief and calmly went back to ask the agent to pull up our reservation and check again and they refused to do so. Then rudely said that there was nothing they could do. I asked about a waiting list perhaps and they berated me for ignoring what they had just said. This is after traveling there via Uber upon recommendation from the from the Oakland Enterprise location where we encountered the exact same car shortage issue. There they had a wait list at least but was still a several hour wait. We plan to escalate this and get reimbursed for our Uber costs. I was a 20+ year loyal Enterprise customer and after this we're never ever going back. There's a chance that this particular location has issues with their staff but regardless I'm not risking it in the future. I highly recommend taking your business elsewhere. Hertz at Oakland Airport was incredible and helped us get a vehicle within an hour! read more

i rent a truck and forgot my clickers in the truck and enterprises won't allow me to see the truck for my clickers that are missing and keeping my items from me. I think that'not right and the people don't even care at Walnut Creek Enterprises . this is so ridiculous about not giving my clickers back.i will never rent form Walnut Creek enterprise car . read more

By far the rudest enterprise employee I've ever interacted with. I'd call her out by name but she never provided it. I pointed out a dent in the roof of the car, she said it wasn't the size of a golf ball so it doesn't matter. She eye balled that measurement from 7 feet away and she's under 5'5 so I'm not sure how she could possibly make that full judgement. Update: I emailed you per your request almost instantly, and it's now been 4 days no response? Corporates attention to detail seems to match up with this locations customer service so it all makes sense now. read more

Let me warn you all not to make the mistake I did and go to the other Enterprise near the Oakland airport just to save a few bucks. The cars *and* the employees are physically dirty. You read that right. This Enterprise is a short gratis tram ride away from the airport. The associates there are extremely helpful and both the cars and the staff are clean. read more

Enterprise Rent-A-Car - Car Rental Near Me - Oakland, California

Fastest check in- check out I've ever had with a car rental agency. Great pricing through Hotwire.com and with less people traveling, big selection of cars to choose. read more

Enterprise Rent-A-Car - Got myself a truck! Great price through Hotwire.com - Car Rental Near Me - Oakland, California

Renting a car from this Enterprise location was pleasant and easy. The check-out associate, Kay, was very friendly and patiently explained the nuances of the Ford Mustang that I rented. Returning the car was easy as well--I simply dropped it off and walked a short distance to the airport shuttle bus to catch my flight. I'd definitely rent a car from this Enterprise location again! read more

Renting a car is a commodity business. There's a rental car place on every street corner near every airport hawking the same/similar models in the same/similar condition. So what makes this place special? The people who render the service. Case-in-point: Kate. Knowledgeable, friendly, positive and quick to get you on your way. More than likely she won't last long there as she will be on to greater pursuits. Good hire Enterprise! Enjoy her while you can. Oh BTW: the cars are good too! read more

The van was fine. They out all the seats down for me to get my scooter and gear in there (I'm handicapped). I used my personal plastic office mat to protect the carpet and make it easier to get my scooter out but left it in the van at return. Check in guy didn't notice. I called and they said they didn't have it but to call the off site who was cleaning the van. Called them and they claimed not to have it. So either airport site or Cleveland Rd cleaner site stole it. Enjoy my $45 mat, ok? read more

Go rent from Enterprise when you fly into Oakland. From The fast and efficient customer service at the counter to the people working checking you out when you get your car. I hope you get lucky like I did when I checked in and was greeted by Owen Zhao. He saw I had a standard sized car and asked if I wanted something with a little more room, I said my usual , "no that's ok." He then hit me with an offer I couldn't refuse an upgrade to a brand new BMW 4 series convertible. He walked me around it, showed me how things worked and said enjoy. I couldn't have been happier. The car has been great and the service from Owen made this a car rental experience I won't forget. When you get there, find Owen and check him out for the upgrades (note I did pay extra but it is worth it). Cheers read more

I have rented and ONLY rented from enterprise for yearsssss.. and let me just say the experience I had at the Oakland airport as been by far the worst!!! I have NEVER in the amount of time renting have been told they would hold a $300 deposit (it's always been $200) I've also never been told in addition to the $300 they want to hold a additional 20% because I'm not a resident of another state ... well I'm stranded .. THANKS! Besides that the woman who assisted me had the worst attitude.. this is all I need to never rent here again or with enterprise period. read more

So we had reserved a full size car (reservation # 1076373104) months ago for use starting December 28. Our plane was late but we arrived around 4 pm. They did not have our full size and instead of kicking us up a size they lowered us to intermediate...so now all our stuff barely fit. In addition, while the car was clean as a whistle, they must have put some air freshener in the heat vents because it blows this funky smell all the time. So this visit to Enterprise was a bust. I am going to have to look at options next time I am in Oakland. read more

Karoline at the OAK airport is everything that you would want in a customer service representative. She was professional, very knowledgeable and personable. The perfect person you would want to represent Enterprise's name. She deserves a raise! The faculties are clean and well kept! The car was in excellent condition! I highly reccomend for all of your vehicle needs local or otherwise! read more

Update: 9/7/21: Is it normal practice to cancel a reservation based on the address of the customer? ------ I am writing on behalf of my mother who had a rental this past Friday at the Oakland airport location. When she arrived in the AM, from her flight from San Diego, with a reservation in hand, she was refused a vehicle. The agent told her because her license showed an address near the airport; the rental was not permitted. Please note she rented two weeks earlier, with my daughter and wife without a hassle. She told the agent she moved to San Diego and he requested that she show a bill. Who carries a bill? Additionally, before seeing the driver's license, the agent told her a car would take 45 minutes to be prepared. She arrived home this evening in San Diego and shared her experience; she is a senior citizen, traveling alone and was very, very scared. Having no transportation, or family left in the area, she didn't know what to do. The enterprise rep she was working with at the time advised her it would be best to return to the airport to find a different travel option. She had meetings the entire day to prepare her home to be sold. Unbelievable and poor customer service. read more

Last night I picked my parents up at OAK after a delayed flight and all sorts of problems. We were dreading the rental car process until Darvante helped us. He is an A++++++ - what a sweetheart! He helped us quickly, made us laugh and was so kind and helpful. DARVANTE - Thank you!!! read more

Had such a great customer service experience with Alena. She was very friendly and let me trade in my current rental for something better. Definitely made my day. The process was also quick and easy, thank you! read more

On November 8, 2020 I pre-paid for a 15-passenger van & a SUV. I was traveling with 20+ people to Oakland for just the day. The plan was fly in the morning, get our rental, enjoy the day and return it at night. When we get to Enterprise, after waiting forever to speak to someone (at least 30mins) someone finally helped me. After they looked at my reservation, him and another gentleman kept walking back and forth. After another 15mins, I was told "sorry we don't have that 15 passenger van available right now". All I remember was seeing red! I was so upset, I asked "why didn't anyone contact me ahead of time to let me know that?" No answer, he just apologized. After another 30mins, I was told, they can give me 2 SUV instead of the 15 van, making it sound like he was doing me a favor when he messed up my rsvp. I then explained, now I have to pay for an extra car for parking, gas and tolls. We were driving to Napa Valley. The rep said "don't worry we will take care of the tolls, gas and give you a discount to compensate our error". We went on with our day and came back to return the cars (3 SUV). Me thinking everything was great.... It just got worst! 2 weeks later, I see all these charges on my credit card. I call and speak to MILES. (Getting a hold of someone at this location is the worst!) He then tells me, we will reverse all the fees. Me, thinking it was all done, a month later we start getting all these toll fees. I call back and I'm told we have to call another number because it's with them, I call them and they tell me we have to call the place were we rented from. I call back and was told the general manager Latosha Hunter will give me a call. 3 weeks past, you guessed it, no return call. I call again and Miles tell me she will give you a call, another 2 weeks yup....... No call! Mile gave me a number to escalade this situation and after wasting 2 hours of my time, I'm told the location has to fix this issue. We are now in February 2020 - 3 month later! Mile again says Latosha Hunter was going to give me a call. AGAIN!!!!!!!!!!!!!!! No call. On 2/5 I call back and speak to Miles, he says can you hold and then I realize he hung up. 30 mins later a Shandrea (manger supervisor) gives me a call with an attitude. We are going to mail the tolls fee in a check to you. No hi, no how are you doing, horrible customer service. This location is a JOKE!!!!!!!!!!!!!!! The worst customer experience I've ever received! I've wasted more that 15 hours of my time trying to fix it! I don't recommend this location at all! The worst part is I haven't once spoke to the manager Latosha Hunter! read more

On duty manager was extremely rude and staff was uninterested and unprofessional. I will never come to the location again . Customer service stated they had cars available & when I went to pick up I was told they could not accommodate same day reservations. Staff did not attempt to find other locations for a rental and pretty told me too bad . For reference this happened at 9pm 9/7/2023. When I walked inside the booth everyone was sitting down on their phones. The manager was at the computer with a backpack on , like she was leaving and was rushing . I felt my business was not welcomed since she appeared to be in a rush to leave and that was more important. read more

To whom it may concern, I was a customer at Oakland INTL Airport Enterprise Rental Car company on the night of May 4, 2023, to rent a full-size vehicle for 8-10 days (about 1 and a half weeks) until May 12, 2023. While being an Enterprise customer for over 16 years, this encounter was by far the worst experience I witnessed in those 16 years of being a faithful customer. I started when the agent overcharged me for the deposit which included the price of the car should of came to $719.03, yet I was charged $1,134.70. After I noticed that and made him aware he apologized and said he has to call the manager to get an override to get the right charge because he had already charged my card. When the manager on that night came to the desk, she stated that they would have to cancel the reservation and make a new and charge my card again, and I would get the first charge back in 2-5 days approximately. I told her I wanted to try two other cards because I didn't want the full balance of $1,853.73 held on my credit card while I was in town in a travel Nurse assignment. The manager then stated she would only allow two more swipes because they have been having a high volume of car theft at their branch, so if the two tries didn't work, I wouldn't be able to reserve a car with them. As a kindly reminder that this dilemma was due to her staff overcharging me, that me, the customer would have to suffer the consequences seems a little bogus to me as a customer. After Continuing the conversation, I asked would this rejection of further transactions be a policy the company follow, or would the system reject it by default, and she said it's a policy the company follow, and she would be questioned on why there were 2-3 attempted transactions by her boss. I then asked "Well you as a manager would be able to explain to your boss that it was the fault of your staff, we must make a whole new reservation because he over charged me with the first transaction, and I didn't want such a high balance one card while I was traveling. Being unsure if my other cards would work after one card declined, and I wasn't able to use a debit card, I had to use my American Express card that I used at first equaling a total hold of $1,853.73 just to make sure I had a car while I was back in town. I then told the manager I reserved the car for 8 days; I might need to extend the rental 2 additional days depending on my work assignment, she said that would be fine just call, extend over the app, or when someone call inform them of the new return date and they will adjust the price as needed. Fast forwarding to May 13, 2023, a day after the rental was due back, and working the day prior from 7:00am until 7:30pm then, getting off work making last minute errands gathering things for Mother's Day before stores closed because I had to work the 13th as well, I went home and fell asleep to get rest for my 12 hour shift the next morning, I got a missed call on May 13th at 11:07am from a representative of the company with a voicemail, in addition to a call to my mother, whom is added as an additional contact. Before I could return her call and extend the rental on my break, I had 3 missed calls from my mother as well as a text telling me to call her and it's urgent. My mom told me a lady called and said I need to return the car immediately! I said that I would return the car by May 12th , and the car isn't at the location, and I have until 5:00pm on the 13th to return the car, and I am not eligible to extend the rental and the matter will be reported if the car isn't there by 5:00pm. When I went on break and returned the call and tried to initially extend the rental for 2 more days as I mentioned in the beginning, she said I was unable to do so, and that there was a new policy that started on May 10th that their company could no longer extend rentals that over the phone or on the app, that I would have to physically come in and do so in person, but I wouldn't be able to due to the fact I didn't come in and do so before the 12th . I explained to her that I was at work until 7:30pm, and I wouldn't be able to return the car until the 14th in which I was scheduled to work a double shift (16 hours), but had to cancel the last 4 hours of my shift (only working 12 hours), so that I could return the car before they closed at 10:30pm. The way I was treated as a long-term faithful customer was so demeaning and hurtful I was on the verge of not using this company ever again, one thing that helped my not take it so personal as I originally did was due to the fact I had spoken to a representative who I called and initially made the first complaint with on the customer service number I called to make a complaint, who confirmed that they have received a number of complaints recently and he apologized for my experience and said he would send my complaint in and hopefully I would be reimbursed or accommodated for my poor and hostile experience. read more

I am a traveling nurse and I needed a car for an over 3 month period . Since there is a 30 day limit on rentals, I have had to make return visits twice to renew the rental. For the final renewal, I was told I could renew over the phone, so I planned to do that. However, that turned out to be not true. I now have to disrupt my busy schedule to make an unexpected trip to complete my rental. The whole 3 month experience with Enterprise has been unnecessarily stressful. Their employees don't seem like they know how to make things simple. Maybe I can find another company who I can spend over $4000 with and get better service. read more

Made reservations in January 2024 for July 2024. Upon arriving at Oakland Airport on the reserved Saturday...no cars were there...other people with reservations were also waiting...this is not the first time for us but it will be the last and we will tell others that Enterprise does not honor their own reservations. After repeated calls to get answers, none of our concerns were addressed or any action taken to correct this terrible customer service...reservations made six months in advance to a repeat customer were ignored and no consideration for this horrible business practice read more

RIP OFF, LIARS, FRAUD, THEFT: I've been a customer for decades. Conor Curry is the manager at the Oakland airport He and corporate refuse to contact me or return my emails. This location makes it impossible telephoning both Conor Curry's direct number listed on his personal card which has been disconnected and there is no option to transfer to the location directly in the phone tree apparently. I rented a car in San Diego. It had service issues/defects... I had to pay for a battery jump, $90.00. The San Diego office said I would receive a check from corporate, but they never paid me back in two months. They granted me two days free rental in compensation. I then went to Oakland airport, gave copy of the battery jump receipt and receipt for two days free rental so they could review while I rented the car. On the return, they didn't review it, I spent an hour with Conor Curry, I signed nothing for charges. He couldn't apply the credits. Said he'd let me know and they charged my card without my permission the full amount and won't respond to me. Dishonest, betrayal, bad service, incompetent managers. Everyone, file law suits against Enterprise to defend your rights as consumers. Don't take being mistreated. You can file a simple law suit in Superior Court...don't use small claims....you don't have the same rights, and file a violation under California Civil Code/Business Code 17200, Unfair, Fraudulent Business Practices and Fraud Misrepresentation/theft of money. Enterprise then will have to hire an attorney spending thousands more than had they treated you right. Post your law suit on the Internet and show others how to file one as well. read more