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    Fox Rent A Car

    1.7 (684 reviews)
    Open 6:00 am - 12:00 AM (Next day)

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    Erica O.

    Rented this car to head to South Dakota, I was a bit scared of all the negative reviews so I was a bit extra cautious prior and day of picking up the rental. Because we were going on a 7-10 day trip we needed to make sure the vehicle was a 4Runner or similar in size to fit everything. The phone number gets you no where, so I went in person and the attendant assured me we would receive a 4Runner if not a Jeep model. Day of- I recorded a video of the vehicle at pick up and notified the attendant of any scratches or marks on the car prior to leaving the lot. Super quick, no hassle whatsoever. Car had a full tank of gas and was very clean. During- The car was wonderful, held up very well for the long drive and thankfully as we got closer to South Dakota the gas became cheaper! Returning- We made sure the car was washed and clean of any belongings or snacks from the road. Had no issue with drop off and did not have any "fees" added afterwards.

    Phil A.

    I was in a pinch, and needed to rent a car for a few days, and this place had the best rates. Picking up the car was quick and easy, and they gave me a very nice Hyundai, 4 doors, very good on gas. Friendly service at the counter and where the car was at. Returning the car was just as seamless, I had a really good experience here!!

    Shiela T.

    Booked our reservation through priceline where we found an affordable deal. Only problem was that we had to go all the way to the nearest airport to pick up the rental - 3 stars for the inconvenience BUT 5 stars for friendly service, efficiency and the full size SUV we chose was immaculate and gave us NO ISSUES. Would definitely rent from FOX again. "Thank You".

    Outside Fox booth.
    Slava C.

    Great location and easy to get to from BART or arrivals (shuttle @ 3D). Outstanding customer service. Thank you Harmony for taking good care of Fox clients, professional, detailed and clear explanation of the insurance needs and proposing a substitute car. The only problem I ran into is that the requested vehicle was not available. Had to wait for two hours and finally got what I wanted + a bonus tank of gas on the house. Thanks Dana! It's ok, there's always a roadblock on the way to happiness.

    The car they gave us was 2023 Wrangler Rubicon. It was amazing!!
    Rika M.

    I was very much shocked to see these low ratings from many as I had nothing but good things to say about this car rental company from reserving a vehicle on one of the travel sites to getting there in the airport shuttle to checking in with them once we got to the check in counter to picking up the car and drive away from the lot and returning it at the end of the trip. When I reserved it, the type of car was specified as Jeep Grand Cherokee. When we got there, the lady said she'd give us Wrangler Rubicon which was quite shocking to us (in a way, it was a better option.) The whole check in process was about 10 minutes. The check in lady's eloquent speech and responses to my questions didn't have ANY gray area in any way; her transparency was everywhere in what she said. No hidden charges, no nothing. Walking to the lot where our car was located was only a short walk from the check in counter. The guy at the lot was also kind and above and beyond. He walked us through the process to ensure that we weren't left with any issues and/or questions. Upon completion of our trip, we came back to the same lot. There was a different attendant then but this lady was also pleasant to us and didn't give us any trouble. Since I bought a full tank of gas from Fox upon checking in (at a cheaper rate than major gas stations in the vicinity) I was able to return it with only 1/5 of gas left in it. And of course, there was no issue with that upon dropping it off. The whole Oakland Airport is so clean and this car rental facility is simply an extension of it when it comes to its cleanliness (even though the facility is at least several miles away from the airport.) I absolutely have nothing negative to say about last week's car rental experience. I will utilize them again in the future for sure.

    Thuyvi M.

    I'm speechless at the moment. After getting in a car accident I needed a rental to get to and from work. Renting the car was easy and no complaints at the time. I would have been a return customer but never again after seeing a charge of $305 on top of the original amount I paid for supposedly smoking in the car and dog hairs. I do not and would never smoke in the car. It was stated in the contract which of course why would I smoke in the car and get charged. Then they proceeded to send me two photos of "dog hairs" in which I don't even have a dog. Yea thanks Fox for nothing. Ridiculous those hair could be from the ground since this week has been raining.

    Lina D.

    Excellent customer service from CHARNIKA. She was great and patient nice lady! CHARNIKA made the transaction very smooth and able to get me a car cause I came an hour early. She took care of me and helped me try to save money and gave me a lot of information about the tolls. Thank you so much CHARNIKA!! The Jeep Cherokee was amazing driving car and handled the rain road well! It's super big and very roomy. It made me thinking of trading my car for the Jeep. SUPER CLEAN! It looked brand new inside and outside. Patricia was super nice and patient as well! I came to drop it off at 6am in the morning. She was opening up and fill out the paperwork for my car transaction to be finished. It was very fast and smooth transaction. No hidden fees and I did get the receipt through email. Thank you so much Patricia for understanding and being patient! My sister accidentally drove in the return car center and Patricia had to move the car for my sister to get out. I would definitely rent out a car from Fox rental car! I had did the reservation with Samsclub. No issues at all!

    This is them trying to bully me into paying them back the fraudulent credit card charge that Amex rejected for being FRAUD

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    2 years ago

    Excellent service from Manuel. Quick rental checkout and good pricing. I was in and out in less than ten minutes.

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    3 years ago

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    2 years ago

    Absolutely horrible! Never, ever again! Please go somewhere else to rent a car! You will thank me!!

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    1 year ago

    Really dirty car, no wiper fluid, insanely high fees for insurance and bridge passes. Would not recommend

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    3 years ago

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    Page 1 of 18

    Ask the Community - Fox Rent A Car

    I am having a hard time getting a hold of anyone at Fox and customer service wherever they are not helpful. Can anyone tell me is this place open 24hrs? Our flight lands at 11:59pm probably won't make it to rental car place till 12:30am

    Yes

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    Review Highlights - Fox Rent A Car

    Went to pick up our car at the Oakland airport and was nervous because after I made my reservation I started reading reviews.

    Mentioned in 11 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(296 reviews)
    0.0 mi

    Had a great experience with Alamo at the Oakland airport especially by a wonderful employee by the…read morename of Kayla E. We had accidentally left our car seats at baggage claim and needed to pick them up and she allowed us to use a rental car seat to keep our child safe while we went back to airport to grab them. Child safety is of utmost importance and so is customer service and I greatly appreciate what she did for me and my family. Thank you so much Kayla E!

    **Unacceptable Customer Service at Oakland Airport Location**…read more **Location: ** Alamo, 7600 Earhart Rd, Oakland, CA 94621 | Phone: (833) 659-1913 I booked a 3-day rental through Expedia for pickup at 11:00 PM on 6/18/2026. When I arrived, my card was declined for the minivan I wanted. The first agent--a guy--simply said "you can't use two credit cards" and walked away--he didn't offer a single alternative or solution despite knowing I urgently needed a car for my Joshua Tree trip. So, I had to find my own solution. I located a cheaper full-size Jeep Wrangler and went back to the counter with a new reservation. This is where the real problem started. Agent Kayla never properly processed my new Jeep reservation. She continued processing the minivan instead, which is why my card kept being declined. When I checked my card balance, I had more than enough money for the Jeep rental. I went back to her and showed her--my card clearly had sufficient funds. She then asked, "Did you have another reservation?" I said yes, under my husband's name, but I told her **multiple times** that my new reservation was for the **Jeep, not the minivan**. She wasn't paying attention. She never switched the reservation in the system. This wasn't a card issue--it was her failure to properly process my booking. We spent nearly 2 hours troubleshooting a problem that shouldn't have existed if she had simply listened and done her job correctly. She was dismissive, abrupt, and never once apologized for wasting our time. **Why this was so frustrating: ** Alamo's policy requires one card for the rental + $400 deposit hold. I understand the reason--they need to secure the deposit. But here's what made it inexcusable: I had a Capital One debit card with $5,000 available. Both agents rejected it outright without explanation. **Alamo's own policy says debit cards ARE accepted at airport locations** if you provide your return flight itinerary--but neither agent explained this nor asked if I had my flight confirmation. They just said "no" and refused to help problem-solve. Money is money. $5,000 is more than enough to cover a rental and deposit. Their inflexibility was unnecessary and unhelpful. **The core issues: ** - First agent refused to help find alternatives - Both agents rejected available debit card funds without explaining actual policy - Kayla failed to properly process the Jeep reservation despite being told multiple times - Poor attention to detail and lack of basic listening skills - Unprofessional, dismissive attitudes from both staff members - Nearly 2 hours wasted with my two younger children, arriving home to Bay Point at almost 2 AM If you work in customer service, you have one job: listen to customers and help them. These staff members failed at both. People deserve better, especially at major airport locations. Do better, or step aside for someone who will. These people had 0 manners and they are both adult! ~Ella

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    Alamo Rent A Car
    Alamo Rent A Car

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    Thrifty Car Rental - Chaos

    Thrifty Car Rental

    1.6(181 reviews)
    0.0 mi

    Going to avoid renting a car at the Oakland airport Thrifty if I can. Each experience is worse than…read morethe previous. This time, we booked a car a couple hours before pickup (2 pm). Checked in at the counter, and after running my credit card, they informed me that there weren't any cars available, that it'd hopefully be 60-90 minutes ("or longer"). We were planning on driving to LA, so the delay was pretty significant for us. (ended up hittingt lots of Friday traffic and arrived in LA much later than we'd hoped). Irritating that Thrifty would accept the booking for 2 pm when it didn't have an available car. And I wasn't informed at the counter until the transaction was completed. And no attempt was made to find another car via Hertz, upgrade, etc. And the agent at check in was unintelligible, disinterested, and couldn't care less. (The other agent who gave us the keys 90 min later was much more customer service oriented, briefly apologizing for the wait). While waiting, I called customer service who supposedly booked an available car through Hertz. But at the Hertz counter, the agent shrugged and said she didn't have a car available, either. Thanks, Thrifty

    Shut the place down !!!! Horrible experience, no sense of urgency and don't believe anything they…read moresay on their website it doesn't count.

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    Thrifty Car Rental - Upon return, they scanned the car 1.5 hours late, which resulted in a second charge.

    Upon return, they scanned the car 1.5 hours late, which resulted in a second charge.

    Thrifty Car Rental - Thrifty car rental

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    Thrifty Car Rental - Thrifty rental car line

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    Thrifty rental car line

    Dollar Car Rental - Don't use Dollar. Waited a hour in line.  Very short staff. But getting to know the people around us.

    Dollar Car Rental

    1.8(220 reviews)
    0.1 mi

    One of the cheaper options or at least one of the brands that provide consistently affordable…read moreoptions as compared with the others. I was recently working in the area for over a month. When looking for different options, Dollar consistently was one of the more affordable options. The cars were always clean and relatively new if not really new. Since I was pretty used to renting cars and knew what I needed, I handled all the decisions and booking upfront. Once I got to the counter, the transaction experience is pretty straightforward.

    DO NOT USE DOLLAR/Hertz…read more Show quoted text Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael Show quoted text Best regards, Michael On Fri, Apr 10, 2026, 5:49 PM Michael wrote: Dear Jayler L., I am still unable to secure the correct replacement vehicle. Despite being referred to Dollar, Hertz, and the Sonoma County Airport, I have yet to reach a resolution. Each time I call, I am told I am contacting the wrong department and am redirected elsewhere. This has been an incredibly frustrating experience. Please provide a direct solution or the specific contact information for someone who can finalize this vehicle swap immediately. Best regards, Michael On Fri, Apr 10, 2026, 4:45 PM Michael wrote: Dear Jayler L., I am in an unfamiliar area and do not have easy access to look up contact information online. Please provide the specific phone number for Emergency Roadside Service so I can call someone directly to secure the replacement vehicle I need. Best regards, Michael On Fri, Apr 10, 2026, 12:08 PM customerservice@dtag.com customerservice@dtag.com wrote: Dear Michael Kolosey, I hope this email finds you well. I appreciate the opportunity to review your concerns. I'm very sorry for the inconvenience and frustration this situation has caused and understand the urgency, especially given the time you've already spent attempting to resolve this. To ensure you are directed to the nearest available rental location with an appropriate replacement vehicle, please contact Emergency Roadside Service directly. They have real-time visibility into nearby locations and vehicle availability and can coordinate a swap at the closest possible location to you, including near Petaluma, California, if inventory permits. Emergency roadside service will be able to guide you immediately and help minimize any further delay. Thank you for your patience, and I sincerely apologize for the disruption to your plans. We appreciate your business with Dollar. Yours sincerely, Jayler L. Dollar Customer Services www.dollar.com

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    Fox Rent A Car - carrental - Updated June 2026

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