The guy at the counter kept trying to upsell me on various options, which I understand is part of his job. However, he shouldn't question a guest after they decline. He suggested a larger car because the one I reserved wasn't ready at an extra cost. I told him to just give me the smaller car, but he ended up giving me the larger one anyway. Kudos to him for that! Car was clean and no issues. Unfortunately, I left my brand new hat in the car and returned within 15 minutes, but the hat was nowhere to be found. I would not recommend this place. read more

1-Star Review - Fox Rent A Car (Oakland location and corporate) My experience with Fox Rent A Car was so negligent and disrespectful that I feel obligated to warn others. I rented a car from the Oakland location, and from the very start the customer service was unprofessional and dismissive. The staff was rude, condescending, and made me feel like a burden for simply asking questions about my rental. The car I was given smelled strongly of cigarette smoke, which I reported -- only to be met with sarcastic remarks instead of help. Eventually, they gave me a replacement. A few days into the rental, the car started leaking gas. I contacted roadside assistance and was first told to go to the Burbank location -- only to be called back and told there were "no available vehicles" due to their fleet being "upside down." Then I was falsely told by a rep Adam (citing the general manager -Madeline,) that the gas leak must have been my fault, despite there being no inspection, no accident, and no impact. Even worse, I was told to return the car with a full tank of gas -- while it was leaking fuel. I asked to swap the car closer to where I was, and they tried to send me to Ontario, in the opposite direction of where I live (Oakland), causing me to be over 2.5 hours late for an appointment. I was finally allowed to switch the car at LAX after pushing back. Now, Fox is trying to charge me over $2,200 for damage I did not cause, with no real evidence, no proof, and no follow-up to the complaint I submitted weeks ago. To make matters worse, I have photos of the undercarriage which shows that I did not puncture the car. This company does not care about customer safety, misleads people into driving unsafe vehicles, and uses intimidation tactics to avoid responsibility for their own poorly maintained fleet. Stay far away. read more

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The representative that handled my transaction was a liar and very untrustworthy. Said I needed more insurance and constantly tried to get me to upgrade.i ended up being charged on my credit card over $200 more for no damn reason.Fox rental car in Atlanta airport has scamming representatives so go to enterprise instead, then yelp forces me to give at least a one star when they don't deserve even that read more

Good - Fair rates, new car options. Bad - Outside of airport, can take a while for shuttle to pick you up and take you to the car rental location. Might have to reconsider next time as this process wasn't the easiest especially if you are trying to get out of the airport to your destination. read more

Rented this car to head to South Dakota, I was a bit scared of all the negative reviews so I was a bit extra cautious prior and day of picking up the rental. Because we were going on a 7-10 day trip we needed to make sure the vehicle was a 4Runner or similar in size to fit everything. The phone number gets you no where, so I went in person and the attendant assured me we would receive a 4Runner if not a Jeep model. Day of- I recorded a video of the vehicle at pick up and notified the attendant of any scratches or marks on the car prior to leaving the lot. Super quick, no hassle whatsoever. Car had a full tank of gas and was very clean. During- The car was wonderful, held up very well for the long drive and thankfully as we got closer to South Dakota the gas became cheaper! Returning- We made sure the car was washed and clean of any belongings or snacks from the road. Had no issue with drop off and did not have any "fees" added afterwards. read more

Fox Rent A Car - Car Rental Near Me - Oakland, California

Fox is tempting because it's so cheap, but be warned. When we arrived at the rental car center, every other rental company line was short, except Fox. The Fox line was about 15 people deep and it took a solid 10 minutes to help each person. When we got to the front, our car wasn't even ready. We had made the reservation for pick up at 9am and it was 10:15am at this point, but they said we'd have to wait 15-20 minutes more. The agent called the manager on the lot and they said that it would be ready by the time we got out there so not sure what the mix up was. The car itself was great and the process to pull it out was quick. What is weird is that I got a charge for $1.46 on my card after the fact. I prepaid for this reservation, so it seems weird I'd get this random small charge with no indication as to why or no receipt telling me why. read more

I was in a pinch, and needed to rent a car for a few days, and this place had the best rates. Picking up the car was quick and easy, and they gave me a very nice Hyundai, 4 doors, very good on gas. Friendly service at the counter and where the car was at. Returning the car was just as seamless, I had a really good experience here!! read more

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Been renting from this Fox location for 25+ Years now, still great! I forgot the names, but the handsome gentleman that checked in my reservation was friendly, fast, and funny! The lady handed me the keys was also personable, helpful, and funny...our car smelled a bit of weed, so we let her know in advance. She had us write that down so we wouldn't get dinged for it later. Returning the car was fast and easy. We got a newer Dodge Charger for 4 days for only $93, great deal! read more

Be forewarned: Fox takes full advantage of their customers and you can never speak to someone and never get your money back. I have rented a few times this year From Fox and a couple of times in prior years. I have never had an issue with the cars or the people at the counter. I have had a dispute on the billing twice and both were automatically denied. The first time I made a mistake when booking online. I called and could not make any corrections before renting the car and at the counter they just charged me more. When I called booking, they declined my request. This last time I rented, there was a significant amount of $430 in coverages which I had denied when making the rental online AND which I denied verbally at the counter. The counter person mistakenly (I think) selected that I approved every coverage, which I did not. I did not realize that when I signed, the counterperson make the wrong computer selection. I called billing, and I was not allowed to speak to a supervisor. I was told that a supervisor would call me back, but they did not. I went online and requested a review but never got a response. I had the charges reversed on my credit card, but Fox was able to recharge. I have never had an issue with the cars or the people at the counter before. The Oakland Airport location is now closed, so there is no manager to speak to. Three months later I am still trying to speak to someone who can address my issue. read more

Booked our reservation through priceline where we found an affordable deal. Only problem was that we had to go all the way to the nearest airport to pick up the rental - 3 stars for the inconvenience BUT 5 stars for friendly service, efficiency and the full size SUV we chose was immaculate and gave us NO ISSUES. Would definitely rent from FOX again. "Thank You". read more

Fox Rent A Car - Car Rental Near Me - Oakland, California

The car I reserved was not available. Offered a smaller car but no refund on the pre paid rental. Then told if I wanted a more expensive car I had to pay the upgrade fee. I paid it. Walk to the lot at and the exact car I rented originally was sitting right there. The lot agent said it was dirty. Called customer service and spoke to the rudest lady ever in the Philippines. Terrible English and when I requested a supervisor she says.. I'm working alone. You can't speak to anyone. I've rented from fox at 4 different airports and each time it's gotten worse. read more

Great location and easy to get to from BART or arrivals (shuttle @ 3D). Outstanding customer service. Thank you Harmony for taking good care of Fox clients, professional, detailed and clear explanation of the insurance needs and proposing a substitute car. The only problem I ran into is that the requested vehicle was not available. Had to wait for two hours and finally got what I wanted + a bonus tank of gas on the house. Thanks Dana! It's ok, there's always a roadblock on the way to happiness. read more

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I was very much shocked to see these low ratings from many as I had nothing but good things to say about this car rental company from reserving a vehicle on one of the travel sites to getting there in the airport shuttle to checking in with them once we got to the check in counter to picking up the car and drive away from the lot and returning it at the end of the trip. When I reserved it, the type of car was specified as Jeep Grand Cherokee. When we got there, the lady said she'd give us Wrangler Rubicon which was quite shocking to us (in a way, it was a better option.) The whole check in process was about 10 minutes. The check in lady's eloquent speech and responses to my questions didn't have ANY gray area in any way; her transparency was everywhere in what she said. No hidden charges, no nothing. Walking to the lot where our car was located was only a short walk from the check in counter. The guy at the lot was also kind and above and beyond. He walked us through the process to ensure that we weren't left with any issues and/or questions. Upon completion of our trip, we came back to the same lot. There was a different attendant then but this lady was also pleasant to us and didn't give us any trouble. Since I bought a full tank of gas from Fox upon checking in (at a cheaper rate than major gas stations in the vicinity) I was able to return it with only 1/5 of gas left in it. And of course, there was no issue with that upon dropping it off. The whole Oakland Airport is so clean and this car rental facility is simply an extension of it when it comes to its cleanliness (even though the facility is at least several miles away from the airport.) I absolutely have nothing negative to say about last week's car rental experience. I will utilize them again in the future for sure. read more

Fox Rent A Car - The car they gave us was 2023 Wrangler Rubicon. It was amazing!! - Car Rental Near Me - Oakland, California

Horrible Experience. I booked with anticipation. When I arrived they said they didn't have the car. I paid 500 dollars security deposit with my card. Since my dad was driving his name was on the lease. I only got partial refund back, and the rest was deposited in my dad's account, who does not live in the country. I called to have them refund ME, the person who paid for the car, the security deposit. They said there was nothing they could do because they needed my dad to call them. My dad doesn't live in my country, cannot call them, and can't wire me the money because his bank does not allow for that. Anj, the woman on the phone, was unhelpful and kept telling me it was "company policy". NEVER RENT FOX. read more

I'm speechless at the moment. After getting in a car accident I needed a rental to get to and from work. Renting the car was easy and no complaints at the time. I would have been a return customer but never again after seeing a charge of $305 on top of the original amount I paid for supposedly smoking in the car and dog hairs. I do not and would never smoke in the car. It was stated in the contract which of course why would I smoke in the car and get charged. Then they proceeded to send me two photos of "dog hairs" in which I don't even have a dog. Yea thanks Fox for nothing. Ridiculous those hair could be from the ground since this week has been raining. read more

Fox Rent A Car - Car Rental Near Me - Oakland, California

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I rarely write reviews but have to write this so other people do not experience what I experienced. The worker told me to add the plate pass (fastrak) for 13.5 a day because I told him I am going to drive to Napa and then to SF. He lied stating that the plate pass is cheaper because I will get tolled 10 bucks each way I ride the bridge. I find out later that its only 8 dollars and that you only get charged one way. Next he sold me the pre paid gas which they charge $80. He told me that whatever leftover gas there is, I will get reimbursement. He lied again because I later find out that you only get reimbursement if it is at 50% or 75%. I had about 45% when returning the car which sucked because if i knew the truth I would have gone to a gas station and spend $5-$15 to get it to 50%. So I didn't get any refund back on the $80. Everyone that was there had to wait for their car to get ready. He told us 20 mins but it took over an hour in which he called me back and said he is going to upgrade us since we were waiting so long. After the trip, I ended up calling billing department and after explaining everything, she told me that she can't do anything because I signed the documents. The problem with the documents are there are no documents. The worker tells you lies to have you do a bunch of ad ons and then you just sign electronically on a small device. So why did she even ask what all my issues were if she was going to tell me she can't do anything because I signed it??? Such a waste of time. Not worth it. Do yourself a favor. Go to any other car rental company. Stay away from them. They have a horrible business and even a worst customer service. read more

I don't recommend this rental agency. It is very unprofessional. They don't have the cars ready when you show up, don't have the exact car you requested for example we booked a mini van and they are very filthy. read more

I wish I could give Fox 0 stars. The guy at the counter was quite rude to the 2 customers in front of me and then also to me. I returned the car with the typical amount of dirt around the pedals that one tracks into a car after a week of use. Fox charged me a $375 cleaning fee for this!!! I had to dispute the charge with my credit card and was promptly reimbursed because the credit card company saw it as a clearly fraudulent attempt by Fox to get more money from me. I implore you... DO NOT RENT FROM FOX RENT-A-CAR!!! read more

Excellent customer service from CHARNIKA. She was great and patient nice lady! CHARNIKA made the transaction very smooth and able to get me a car cause I came an hour early. She took care of me and helped me try to save money and gave me a lot of information about the tolls. Thank you so much CHARNIKA!! The Jeep Cherokee was amazing driving car and handled the rain road well! It's super big and very roomy. It made me thinking of trading my car for the Jeep. SUPER CLEAN! It looked brand new inside and outside. Patricia was super nice and patient as well! I came to drop it off at 6am in the morning. She was opening up and fill out the paperwork for my car transaction to be finished. It was very fast and smooth transaction. No hidden fees and I did get the receipt through email. Thank you so much Patricia for understanding and being patient! My sister accidentally drove in the return car center and Patricia had to move the car for my sister to get out. I would definitely rent out a car from Fox rental car! I had did the reservation with Samsclub. No issues at all! read more

Fox Rent A Car - Car Rental Near Me - Oakland, California

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Never again will we book with Fox. Paid ahead, put the drivers name, person that paid was part of the process but since her name wasn't on the reservation (and WAS NOT DRIVING) they denied the booking. A person in front of us had the same issue when their company booked for them. We've rented enough to know who NOT to use. read more

This is the absolute worst rental car experience I've had in my life . I had my rental July 4 to 7 my flight was delayed and I called their agent and they said the person would be there till 1230 am (my flight arrived finally at 1150pm) THEY DID NOT WAIT. We had to uber 45 min 65 dollars one way and 65 dollars back the next am. I get to the counter window and he tells me my reservation has been cancelled but he will "do me a favor and has a SUV for an additional 25 a day " I didn't want to argue with the counter guy I had a funeral to get to . Then as he was getting our keys he tells me he held the car we reserved, I ALL-READY RESERVED A SUV AND PAID THROUGH EXPEDIA . I then try to get part of my day I didn't use and some refund . THEY DENIED ALL OF IT. I email their customer service . NO RESPONSE . I leave a review NO RESPONSE. these guys are crooks if anyone in their customer service cares my reservation is OAK-573052. read more

It's months later, these fraudsters were forced to give me a refund on the fraudulent charge they put on my account, now they're making the comically stupid claim that they refunded me twice & I owe them the exact amount they fraudulently charged my cred it card. I can't even. read more

Fox Rent A Car - This is them trying to bully me into paying them back the fraudulent credit card charge that Amex rejected for being FRAUD - Car Rental Near Me - Oakland, California

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renting from airport only worth if it isn't 'fox' and you don't pre pay gas. if you don't use it they will charge you anyway. also fox deposit is like 500 bucks for 'locals' 1-2 day return. others not that high. false advertisers on prepaid gas. coercive on insurance. better get my ridiculously high deposit back. i returned it early in same condition. read more

I would give a zero star if I could. Recently I booked a pre-paid FOX rental car from Expedia for two week at Oakland airport. The agent at FOX Oakland airport desk asked me where I was going. I said I would go to Berkeley direction. That agent falsely told me that I need to pass a bridge and I need a Platepass put on my car in order to get thru the bridge because no one at the booth to collect toll. I specifically asked him whether there was any fee or charges with it. He said no fees. He said when I went through the bridge, I would be charged $13. I asked if it was one way only or both ways. He said I would be charged both ways. But the truth of the fact is there is no bridge at all from Oakland airport to Berkeley. Also this Platepass charges $17.62 per day. The agent told me there was a $300 deposit for having it. If I did not use it, I would get it back. Because I repaid the rental, so I didn't check my receipt closely. I found it out after I saw only $60 was returned to my card. So I called FOX customer service. I was told there was a daily charge for having Platepass. It was not acceptable with such deceptive practice. The agent not only did not tell me there was a daily charge for having the device, but also told me there were no fees for having it. Additionally, there are no bridges on my way from Oakland airport to Berkeley. I did not need this device at all. read more

DO NOT RENT FROM HERE!!! DON'T LET CHEAP PRICES FOOL YOU! Worst. Rental. Car. Company. Ever. 1. They don't accept debit cards. 2. Hidden charges for fuel when they don't explain that during rental or return process. 3. NO CUSTOMER SERVICE. When I tried to file a grievance they asked if I had the What's App app which led to solicitations from obvious scammers from Kenya. Never received ANY response from emails requesting full refund. One star since there aren't negative stars. They should be reported to the BBB. read more

Excellent service from Manuel. Quick rental checkout and good pricing. I was in and out in less than ten minutes.

I booked the rental online. All it said was $50 was due at the counter. They tried to charge a $500 deposit at the counter. There should be a warning that you need to give a $500 deposit. Yes, it did say $58 to be exact. Now I asked for a refund and am not getting anything back. Thievery. read more

Fox Rent A Car - Car Rental Near Me - Oakland, California

Rented a car from Fox. Me and wife and dog went to L.A. and obviously spent time at the beach. Returned the car .3 days later I get charged $436.50 for cleaning fees!!!! This is why you should never use this company . They can turn around and make up any price they want . They maybe low cost but that is just to get you in the door, after that your at their mercy. SOUTHWEST AIRLINE, American Airlines AND NOW FOXX RENTAL CAR COMPANIES THAT WILL NEVER GET ANOTHER DOLLAR OUT OF ME read more

I'm only giving 5 stars because of Raymond. We had a horrible travel day, and after getting our reservations messed up for a rental car, Raymond was a wonderful help and shining light. He was so kind and helped us and made sure we were taken care of. Me and my motion sickness appreciate him so much. He was truly the best read more

2/17/2021UPDATE: after emailing them a second time, billing department got back to me and were very professional and refunded me for the third car rental I had to get. I appreciate it and thank you!! **************** Fox still has NOT gotten back to me to reimburse me for the $40 taxi I had to take to the Bakersfield airport to rent a new rental car bc I was stranded. $210 for the THIRD rental car in order to get back home and save on drop off location fees. Since I was stranded in Bakersfield, if I rented a new car in Bakersfield and to drop it off in Oakland, it would've cost me $1200 bc of location change fees!!! So Hertz suggested I book one way rentals to save money. So I had to book a one day car rental from Bakersfield to Oakland just to get back home and it cost me $210, which Fox should reimburse me for. read more

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Absolutely horrible! Never, ever again! Please go somewhere else to rent a car! You will thank me!!

Really dirty car, no wiper fluid, insanely high fees for insurance and bridge passes. Would not recommend

I had a great experience renting with Fox Rent A Car (through Priceline). No surprise fees, Priceline quoted about $100 for 3 days, and I added the $12/day insurance and that was all I paid with taxes and fees. At the counter there were 4 customers in line, I waited about 15min, and then spent about 5 min listening to the clerk telling me about the terms and conditions and then I was on my way! The return was just as seamless. Just showed up, unloaded the car while the person inspected the car and then I was on my way to the airport! I think the only "downside" which really isn't a downside is the walk from the counter to the car, because I was alone with my toddler, our bags and a car seat, so my recommendation to them would be to have some luggage cart available to use. 5/5, definitely recommend, will use them again next time I'm in the Bay Area read more

Booked through Expedia. The whole process was smooth and they were very friendly I think I was helped by someone named jessica. I like that there's an option of them filling up half tank instead of full if you aren't going to do a lot of long distance driving. Their gas price was definitely an actual competitive rate. Also the guy at the exit inspecting the car,I think named pastor, was very nice and actually thoroughly checked out the car. Of course I checked before driving up to see if he would mark the same things I noticed because I've been to some places where they don't even look and just sign the paper and have you go but I appreciate that he actually checked the car. read more

I rented a Hyundai Accent for 2 days on Monday-Tuesday (2/28-3/1/22) thinking my final price would be equivalent to the Priceline price. However it came out to be more than double amount ($270!!) than the Priceline price ($110). This was absolutely absurd and thought it was mistake. So I called the fox rent a car corporate and they told me everything was charged correctly. Later on, I found out that they charged me their insurance when the front desk person never mentioned a single word about it. And also, they charged me prepaid fuel for a FULL tank when I only used 1/3rd of it. The rental car was in okay condition but had a bad cigarette smell (maybe they had a hard time getting rid of it). Inside the car was fairly clean. The car did its job. Anyhow, when I expected $110 for two days rental but ended up paying $270, I will never return to this company in the future. So shame I was charged so much for renting a small compact car, Hyundai Accent. Dear fox rent a car, 1) please have employees to ask customers if they want insurance or not. 2) please have them explain fully what prepaid fuel service actually means. Not just "it's lower than the local gas station" read more

As I wrote a yelp review for non service, non refund and possible scamp business, the manager asked me to contact. Nothing was changed and only wasted my 100 hours of time. I will not use this rental car. Never! They basically lied to the third party that I did not come ad cancel whereas I came and found that they don't have a car for me. I have witness that the car was not there, daisy was a lady who asked me to contact Expedia to cancel to get the refund. But i was trapped by both of their scheme. Service was not provided and yet Expedia did not refund because fox rental ca said I didn't show up. What the heck! Trust me. Never reserve the car, never use this business and never contact them. It is a scam. read more

Fox Rent A Car - Rental car - Car Rental Near Me - Oakland, California

Made an online reservation for pick up at Oakland Airport. When I arrived I was quickly greeted and was in and out of counter within 20 minutes. The young lady that helped me was extremely courteous, answered all my questions and not pushy, at all. We upgraded to a larger vehicle and the price increase wasn't much. Went out to get my vehicle and it was ready to go. There were some Cheerios left in the back by a previous person but not a big deal... Returning the vehicle was just as easy. I drove up, gave the gentleman the key and he handed me a receipt. Literally 5 minutes. Will definitely us Fox again! read more

I used to rent from Fox years ago - and it was always fantastic. Not so with this trip. Our car has a disturbing rattling, so we attempted to get an exchange. They first sent us to another location - only to find that the new location didn't have any cars available. The agent recommended that I go to another location, but now they are saying that there are no cars there! I have wasted precious time with nothing to show for it! read more

Lowest price and great vehicle! Return was quick and easy. Received a Toyota SR5 for SUV. Good color and plenty of power. read more

Fox Rent A Car - SUV model was roomy and comfortable - Car Rental Near Me - Oakland, California

Reservation was for 7:00, car was still not ready at 7:50. They had other cars but they wouldn't let us leave with anything else. The Manager, Dana, wasn't available to the guy at the front for 20 or so minutes. She held off putting us in the only other 6 seater in the lot because it was the last one in the lot. Put profit in place of our misery. We are told our van is ready I the lot. We walk out and 30 minutes later the Manager is missing, and so is our rental. HER NAME IS DANA. The 1.5 stars Fox has is completely understandable. read more

Fox Rent A Car - 1 available car the wont give us, while they make us wait an hour for a car that isn't here. - Car Rental Near Me - Oakland, California