Came to pick up my confirmed car on a Sunday and only 1 young lady was working the entire place…read more Vee had amazing costumer service with a packed waiting room while having to check everyone in AND clean the cars all by herself and with a smile. She represented Enterprise when Enterprise sure did not have her back. The wait was at least an hour but you couldn't even be upset. Only gave this 4 stars due to the company and not Vee.

After checking in with a woman, I was asked to wait. I waited outside under their covered porch…read more The vest was less than 10 minutes. I was told I could get a Mitsubishi, a hybrid, and another SUV. Of course, I chose the hybrid. After making the choice, I was told the price would increase by over $100. I then declined. As the young man went around the car, he asked for a copy of my insurance card. That request immediately triggered memories of a similar encounter at a different Enterprise. I declined to provide my insurance policy because that is not a requirement for renting a vehicle. I was then told that because I had declined to provide that information and the added coverage, I would be responsible for any damages. The whole thing felt very much like the previous situation at another Enterprise. As the young man opened the door to notate the gas, a strong smell of urine hit me. I asked why the car smelled. I was told "all Mitsubishi smells like that). The woman who checked me said the same thing when I called her over to help me with the application that would not work. The young man said it was Mitsubishi leather that smelled like new car. The chairs were not leather. The car was a 2026 Mitsubishi with 4,000 miles. The woman offered to get some febreze and spray. I declined. I had to fill up the tank. I drive with the windows down. When I got home, I left the windows down to air out the car. Upon returning the vehicle, the same young man took the keys and went to inspect the vehicle. Immediately he pointed out an area at the front popped out. I pulled out my video footages and started to examine them. I was questioned as to how I parked the car. Did I park it facing in or out? The car did have an area popped out, but there was no scratch marks or dents, or indentations to show that someone may have hit the car. The young man would say, ooh, I think we have to file a claim. After about 10 minutes, he decided no claim was needed as there was no sign of the car being hit, dented, or scratched. As a result of the bad smell, I was given a card with the assistant manager name and phone number for a free day and an upgrade. I would say, beware when renting a car at this location. If you must, push into certain areas to see if anything pops out. Do a thorough video while at the office. Take pictures too.

I had great customer service at 9218 South Blvd Charlotte,…read moreNC 28273. Thank you for make it so easy to rent a car while my car was being repaid.

PLEASE LOOK ELSEWHERE IF YOU REALLY NEED A CAR!!!! If zero stars were possible, I would give it…read morethat. To start off, the location of this place is TERRIBLE. You have to make sure that you're paying attention so you don't miss the turn. Additionally, the turn in is so steep. It's awful! It's very obvious that everyone in there hates their job and get easily overwhelmed or annoyed when there may be a rush. Additionally, if coworkers are audacious enough to be rude and unhelpful toward other coworkers in front of guests, then I would hate to see the conversation that is had when customers are gone. I'm just glad they had a car when I needed it because it was arranged through the Insurance. If you're looking for a car, I would call them to check availability because they may not have it. I called in the past to inquire about charges and the wait time is usually very long or your place on hold for several minutes. These ppl early lack customer service and it shows. DON'T WASTE YOUR TIME WITH THIS LOCATION

What I'd want to know - - - This location is in the mall…read more Don't let that deter you from picking up or dropping off here. It felt like it could be complicated finding parking and navigating traffic, but it really wasn't. The entrance to the office is by Sears and the rental office is just inside the mall entrance. It was a clean and courteous office staff. The visit - - - Dropping off my vehicle was a much better experience than picking up. But it wasn't completely smooth. Something had happened on the pick up end that made it complicated to check in. As a result, I'll have to watch my bank account and make sure I'm not overcharged. That's a bummer. Also, the car I drive was not cleaned out before I drove it. This is the first rental car company I've driven in a long time that didn't have a superbly nice car. Not the drop offs fault, but still some thing to note.

I would give this place 0 stars if I could. We rented a 2018 Chevy Suburban for our family trip to…read moreDestin, Florida. When my parents picked up the car, no one showed them around the car to go over its features or mark down existing dings and scratches so they do not become liable for something they didn't do. The car was driven off the lot with a quarter tank of gas (so that's what we will be returning it with!) At this point we were willing to deal with the problems we've already encountered because we were leaving for vacation less than 12 hours from receiving the rental car. When we loaded the car the next morning, everyone said the car smelled like smoke and it was extremely dirty. The windows were not washed, there was soda in the cup holders and in between the seats that was never cleaned from previous use, and the floor mats were not vacuumed. At this point, we had no option but to drive it to Destin, but we all cleaned it ourselves before leaving. As we were driving to Destin, my husband opened the glove box and it fell apart immediately. We were unable to put it back together without tools that's we of course didn't have. In addition, after about 5 hours in the car, we decided to turn on the windshield wiper fluid to get rid of some of the bugs from the window. Well, there was none! After about 6-7 hours in the car, an alert came up on the dash telling us that the vehicle had 2% oil life remaining. At this point, we were hoping we'd at least make it to Destin. We made it to Destin and about half way through the week, the oil percentage dropped to 0. We called Budget to tell them all the problems we encountered and they did absolutely nothing. My mother was on the phone with them for 3 hours on the last day of our vacation getting transferred from department to department because apparently what we were dealing with was no one's problem. At the end of the 3 hour phone call, they finally told us that after 2 PM we could call a specific number and someone would come swap out the vehicle for us with another Suburban. We call around 3:30 PM and the lady we spoke to tells us that we have to pay a 600 dollar towing fee for them to come swap out the vehicle for something that is their problem. Needless to say, we were not paying that and no other options besides doing our own oil change was given. So, a quart of oil will be put into the vehicle and we're hoping to make it back 10 hours to Charlotte, NC. NEVER rent a car from this company. EVER.

Avis in Chattanooga, Tennessee at the airport, clearly doesn't understand the basics of renting an…read moreelectric vehicle. I was given an EV that was not fully charged, which completely defeats the purpose of renting a car that's supposed to be ready to drive. No warning, no explanation, no sense of urgency to fix the problem when told several times that it would make it to Charlotte, NC with no problem. Starting a rental already stressed about where and when to charge is unacceptable. This location wastes customers' time and shows a lack of professionalism and preparation. I won't be renting from Avis Chattanooga again.

I wish I could give this place negative stars. I made a reservation online and when I arrived they…read morewere sold out. My options were to go to the airport and pay more or upgrade to a larger vehicle and pay more. It should not be on the customer to pay more when the company is poorly managed. Furthermore, the woman helping me with red hair (I didn't catch her name) was also unnecessarily rude. I'm here without options for a car and she's giving me attitude about how if I don't decide to pay more now she's going to give my car to the next in line. There wasn't even anyone else in the office. She should be the last person working in a customer facing job position.

Zero customer service, I choose here only and only because it's convenient. Understaff,…read moreunprofessional and no respect for customer

Picked up our car at Hertz in the Westin Hotel. My husband had loaded the care before I got there…read more Believe me we would never have taken this car had I had a chance to see the interior. Everything was dirty. The console looked as if it had wiped down with a dirty rag! The rear view windows were so dirty u could not see out of them. The car smelled of cigarette smoke that they tried to cover up with a ghastly car spray!! We were on a tight schedule so we were unable to go back to complain!! I have tried to reach Hertz to let them know but all I can get are recordings!! This is not what I would expect from Hertz! Very disappointed Ann Pettijohn

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.

My experience was completely horrible. When coming to get a car through insurance I was told to put…read moremy card down for the 4 days insurance was covering and when I asked if insurance was covered I was told yes that it was a daily charge that I was told to believe returned after the 4 days. Once those 4 days were up they extended my rental due to my car not being ready to pick up. Fast forward 2 weeks my card is now being charged $1,000 after being told at drop off AGAIN that instance will handle everything and no need to sign anything. Now i'm being told because I personally did not call back about keeping the car but my insurance extended the car that i'm being charged for the daily rate that I WAS TOLD WAS COVERED BY INSURANCE. After speaking with the man that rented the car to me and saying that this was something I agreed to when I ASKED IS THIS COVERED BY INSURANCE and he said YES. I'm being refused to have my card returned and when asked to speak to a manager was told the manager would tell me the same thing. Now i've been put on hold until someone answers for 20 plus minutes. This enterprise is completely unprofessional, they lied, and is not "standard care, promise to put you first. " You're just trying to make a sale to someone that is already dealing with a huge inconvenience that now you've just put more strain on. Completely disappointment and will be reaching out to corporate. Thanks for keeping me on hold so I just wait and no one has to deal with my problem. This is sickening to put a $1,000 charge on someone's card.