After checking in with a woman, I was asked to wait. I waited outside under their covered porch. The vest was less than 10 minutes. I was told I could get a Mitsubishi, a hybrid, and another SUV. Of course, I chose the hybrid. After making the choice, I was told the price would increase by over $100. I then declined. As the young man went around the car, he asked for a copy of my insurance card. That request immediately triggered memories of a similar encounter at a different Enterprise. I declined to provide my insurance policy because that is not a requirement for renting a vehicle. I was then told that because I had declined to provide that information and the added coverage, I would be responsible for any damages. The whole thing felt very much like the previous situation at another Enterprise. As the young man opened the door to notate the gas, a strong smell of urine hit me. I asked why the car smelled. I was told "all Mitsubishi smells like that). The woman who checked me said the same thing when I called her over to help me with the application that would not work. The young man said it was Mitsubishi leather that smelled like new car. The chairs were not leather. The car was a 2026 Mitsubishi with 4,000 miles. The woman offered to get some febreze and spray. I declined. I had to fill up the tank. I drive with the windows down. When I got home, I left the windows down to air out the car. Upon returning the vehicle, the same young man took the keys and went to inspect the vehicle. Immediately he pointed out an area at the front popped out. I pulled out my video footages and started to examine them. I was questioned as to how I parked the car. Did I park it facing in or out? The car did have an area popped out, but there was no scratch marks or dents, or indentations to show that someone may have hit the car. The young man would say, ooh, I think we have to file a claim. After about 10 minutes, he decided no claim was needed as there was no sign of the car being hit, dented, or scratched. As a result of the bad smell, I was given a card with the assistant manager name and phone number for a free day and an upgrade. I would say, beware when renting a car at this location. If you must, push into certain areas to see if anything pops out. Do a thorough video while at the office. Take pictures too. read more

I love this location. I'm a little biased since I live in Pineville. They are convenient; they pick you up and drop you off. Clean office and friendly staff. My only gripe is the limited choice of vehicles. But for the convenience I will definitely deal with that!!' read more

Enterprise Rent-A-Car - Car Rental Near Me - Pineville, North Carolina

Dillion, Andrew and Johnny are legit! These guys are great. Organized, clear communicators and nice guys! Will rent from them at this location over and over again! Friendly and respectful gentlemen that made this experience great! read more

Came to pick up my confirmed car on a Sunday and only 1 young lady was working the entire place. Vee had amazing costumer service with a packed waiting room while having to check everyone in AND clean the cars all by herself and with a smile. She represented Enterprise when Enterprise sure did not have her back. The wait was at least an hour but you couldn't even be upset. Only gave this 4 stars due to the company and not Vee. read more

First car smelled so bad I had to return it. then they billed my insurance instead of the insurance that was setup for billing! When I called the incompetence or laziness of the manager lead him to tell me I'm sorry I can't help you and essentially hung up, instead of reversing the transaction and billing the correct insurance. please do yourself a favor and rent somewhere else, I had better luck at Avis. read more

Booked online 2 days before, received confirmation, selected location and available pickup time. Arrived at location, door was locked but someone was inside. A worker was outside finishing up with another customer. Although we were standing at the front door where he was working, he walked away and didn't acknowledge us. My husband called out to him. He shouted across the parking lot that they are closed. We explained that we had a confirmed reservation. He says to come back tomorrow since they are closed and don't have any cars. I stated again that we had a confirmed reservation. He then says, again from across the parking lot, that he would check with his manager. No one came back to address us. In fact, they got in their personal cars and left us standing there. We called the toll free number to make sure to cancel our reservation without penalty and filed a complaint. read more

Picked up rental covered by insurance due to car accident. Forced to wait an hour after scheduled appointment to get into vehicle, given one that smelled like smoke covered up with air fresheners. read more

Absolutely abhorrent customer service from our last TWO experiences here. They definitely are not "customer first" in any way shape or form from our trip to get a rental from these people. We thought we would give them a second chance and boy were we set straight - go somewhere else. This place was a complete waste of our time, and every friend, family, and coworker knows it now. read more

Let me start by saying I HAVE NEVER EXPERIENCED SUCH GREAT CUSTOMER SERVICE. It was seamless!! I was renting a vehicle thru my Car Insurance as my car was deemed a total loss after a hit-and-run,, so i was not my usual happy self. THESE FOLKS TURNED MY DAY AROUND IN A MATTER MINUTES. They were so caring to my issues, and were so patient with me . They understood what I was going thru and just made me feel so at ease! HEATHER - you know you are my GIRL! Thank you for all your kindness. I am a manager at 2 Marriott properties here in Charlotte and, trust me, I know good quality customer service when see it! The young man that helped me outside when I was paying after inspecting the car was FABULOUS!! I wish I could remember his name, but I can tell you, he gave FANTASTIC HUGS! Thank you all for being my light during a very dark time in my life. Keep up that FANTASTIC WORK! Your biggest fan and customer for life, Stacey Leach read more

I am writing to express my deep disappointment and concern regarding the customer service experience I have encountered at the Enterprise Rental location at 943 N Polk St, Pineville, NC (CLT09). First and foremost, I want to clarify that my overall experience with Enterprise Rental has been positive; however, my recent interactions with the branch manager, Cedric, and the staff at the aforementioned location have left me with a damaged perspective on how customer service is being handled in the Charlotte area. Despite my discreet attempts to guide the staff on handling customers with utmost respect and professionalism, I have witnessed poor management practices from Cedric. It is disheartening to see that the internal customer service score (ESQI) of this location is low, as the staff members have expressed their concerns about leadership. Such a situation not only tarnishes the personal brand and career of the employees but also reflects poorly on the overall operations of Enterprise Rental. Moreover, I have had a series of unfortunate incidents at this particular location, which have only added to my dismay. On three separate occasions, I have encountered issues that have greatly impacted my rental experiences. From being wrongly accused of damaging a vehicle to being provided with a car that had mechanical issues and caught fire during my journey, the level of service provided has been extremely unsatisfactory. Most recently, upon returning a vehicle today, I was falsely accused of scratching the vehicle, and the associate insisted on charging me for the entire hood despite it being a minor blemish that could easily be wiped off. This unjust treatment, coupled with the lack of integrity displayed by Cedric in handling previous incidents, has led me to believe that my concerns are not being taken seriously, and the focus seems to be on financial gains rather than customer satisfaction. Regrettably, I have come to the decision that I can no longer continue renting from the CLT09 location due to the persisting issues and lack of professionalism demonstrated by the branch manager and the staff. It is evident that there is a need for improvement in leadership and customer service training at this specific branch to ensure that customers are treated with the respect and fairness they deserve. I trust that you will investigate these matters with the utmost seriousness and take the necessary steps to address the shortcomings at the CLT09 location to prevent such incidents from reoccurring in the future. Thank you for your attention to this matter. I look forward to hearing back from you regarding the actions taken to resolve these issues. 1st photo is the one taken of the wipeable blemish by the associate next is the one taken by me in front of branch Cedric read more

Enterprise Rent-A-Car - Blemish has been wiped off, but branch wants to charge me for the entire Hood of the vehicle - Car Rental Near Me - Pineville, North Carolina

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We needed a car rental due to our vehicle being in the repair shop for an extended period of time. We made a reservation same day and went to pick up the car within 44 minutes. Upon arrival at the shop we were checked in and asked to wait as the vehicle wasn't ready. No problem if was a last minute reservation after all. We were sent an estimate for the cost of the vehicle which explains the costs. The "manager" informed us there would be a$300 deposit because we were not renting due to repairs from a collision. Didn't really think twice but since we were sitting there we started to question what that was for. The "manger" decided she didn't like our tone and got very abrasive. We expressed that we would pay for the deposit it just was a little deceptive not to include that in the initial estimate. This was a last minute rental and the "manager" pulled our reservation immediately and she would not rent to us. We expressed that we would pay the money we just wanted to know all costs when we made the reservation. We were basically stranded without a car - since this is busy weekend there are no cars at other locations and I have know had to spend $50 plus with Lyft and Ubers. Very unprofessional and I will not ever rent from Enterprise again. read more

Helped me get an extention on my rental fast when I had issues online. Staff here is very personable.

Had to have some body shop work done to my car at Hendrick collision. My insurance helped me schedule a rental with this location. They were able to pick me up from the body shop when I dropped off my car for repairs within 10 mins. When I came in I was attended to immediately. The gentleman that attended to me was very nice. They didn't have anymore standard size cars for my rental reservation so they upgraded me at no additional costs - greatly appreciated that! There is a sign on the door with adjusted hours: Mon-Fri 7:30am - 5pm Sat 8am - 12pm Sun Closed *it's located right across from the Mercedes Benz dealersh read more

Enterprise Rent-A-Car - Front desk - Car Rental Near Me - Pineville, North Carolina

It was packed with people hecking in, dropping off, phones ringing. As I was waiting in line I was observing the service rep. With all this going on, she remained calm, treated each person like they were the only person there. I probably would have lost it. I wish I would.have gotten her name. It was around 4:30 on Tuesday. read more

I needed to rent a car in a hurry... This office in Pineville, was very professional helping get to their office to pickup the rental. Gave me a great rate, and a lift back to pickup my car, after repairs. Shout out to Dwight Blake!! Thanks for everything. Ms Laura/ Ms New Yorker... read more

The customer service is very lacking. I stop by Enterprise to pick up a rental car as a result of an insurance claim. While the agent was looking up a vehicle the manager or supervisor interjected during the process. He was very short and condescending. He also provided erroneous information. I subsequently was able to rent a vehicle from another enterprise location without any issues. The information that was provided to me at the Pineville location was inconsistent. read more

With locations all over the city , this is the company that picks you up . Online reservations are so simple. The branch I contacted to rent from is located in Pineville,NC just down the road from the 485 interstate. The staff were "all in" on helping get my rental handled and done . Once the online reservation was made I got a confirmation call and picked up the truck as scheduled. TJ Wallace was so helpful getting the contract and deposit handled and getting me on the road ! On the vehicle return side Kate McPherson made sure it was all buttoned up and all deposits and fees handled correctly. It was really such a easy seamless experience ! Lots of vehicles coming in and going out but their branch was well staffed and seemed to have the whole process working like a fine oiled machine. Two thumbs way up for Enterprise! read more

I am currently in a rental car from them now. I will start by saying the gentleman that picked me up from the body shop was very pleasant. Once I got to the Enterprise I was told that they didn't have any cars left that would fit in the budget that my insurance allowed and that the best car was the one I was picked up in. By the way I just read a review where they lowered the rate of a car for someone else who had to go outside their insurance budget. Why was I not given that option??? The car smelled like cigarette smoke. I asked about the dings and stains on the seats as well and the guy told me that they were getting ready to retire that car anyway. I had to air it out and clean the cigarette smoke from the drivers side before I could pick up a guest that I was having dinner with as it was very embarrassing. I was only supposed to have the car for 5 days so I was going to grin and bear it but I'm now going on 5 weeks and the auto strike is probably going to make it longer. The extra daily cost is going to really set me back and I'm kinda salty that someone else was able to get their rate lowered. I've tried calling and can't get them on the phone to try and resolve. I guess I will keep trying and post an update when I finally get to speak with someone. read more

I have used this location twice in the last 6 months. The customer service here is outstanding. People are polite and helpful. They explain everything clearly. read more

Today, I was in Enterprise Rental Car, on South PolkStreet, in Pineville, returning a vehicle with my friend, and I witnessed an African American Manager, being extremely disrespectful to a customer, who was also African American. The lady was inquiring about the cost of her vehicle, and the manager was respinding to her in a very nasty, and condecending tone. All that I could think, was that she appeared to be old enough to be his mother. What an extremely bad representationof EnterpriseRental Car. I have been using Enterprisefir many years. The staff and managers have akways been plesant. What I witnessed, was a manager who needs additional training,. read more

Hell no i wouldn't recommend this place at all i called 5 times no i was placed on a 20 minute hold each time on top of that i asked them how much and i came with cash and no one ever told me i need a card so i wasted my time and the service sucked... people who got there after me was helped before me they need to change there policy and better customer service read more

Anytime I need to rent a vehicle - this is my go-to location. I've always received friendly service here. I made an appointment on-line to rent a vehicle the week of Thanksgiving. Making on-line appointment are super easy! Since I am less than 15 minutes from this location an employee was able to pick me up from my residence. Also, an employee called me the day before to confirm my reservation. read more

This car rental location was exceptional! The customer service was beyond professional and accommodating. We had a little situation with the car we had reserved to rent and they helped us by going above and beyond. I would like to truly thank the sales associates Dwight, Tiana, Iryna, Austin and Lloyd for their outstanding service! Definitely will go back to this location again! read more

Not a direct complaint to the agent but a dismal performance and response when contacting roadside assistance (which I included in my coverage) when stuck with a vehicle that lost power with spanner and engine light on at roadside. Response at 6pm... "cannot help you, wait until tomorrow 8am then we can assist you and don't drive it further or you will be held responsible for any damages.... really!! you serious!!! So I must stay at the roadside with my wife until morning when you are open for business.... if this is your roadside assistance... it certainly does not work for me. Not a happy client. read more

Worst customer service I've ever received! The male employee hung up on me. I called back and a female answered and I asked to speak to a manager and was told the manager was not available until tomorrow. Pathetic service. I ended using another another rental service. The only Reason I'm giving one star is because it won't let me give zero read more

I had a phenomenal experience at this enterprise location. Heather really took good care of me and ensured everything went well during a stressful time! The rest of the staff were incredibly friendly and attentive while assisting. Very appreciative of all of the people there and the great experience I had. read more

The assistant manager (the chubby one with the nappy edges) was very rude and disrespectful. Please teach your employees good customer service. I can see why the reviews are so low. read more

Staff there were rude other than the driver who picked me up - Heath. I made a selection for You-click We-pick $31.00/day which specifies a compact or larger. They assigned a SUBCOMPACT Mitsubishi Mirage (listed as $27/day under economy class online), which would not fit my situation with loading kids. Of course they would not be charging me $27, but instead the $31. I opted for an upgrade to a midsize toyota corolla, which should have been $32.00/day per the website, but they were going to charge me $41/day. When I pointed out that pricing was not consistent with the website (photos attached with pricing) they said they would "work with me" for $36/day as they came up with that number on the spot and that in-person rates were different. When I said I was going to book another reservation online for $32/day and said they were ripping me off in front of another customer, they forbade me from booking. I said I was going to file a complaint with corporate to which one of the employees there said, "They aren't going to do anything" - which suggests this may be company policy to do shady up-charging like this. After giving up on the phone while being on hold forever, I decided to post my experience here instead. I hope whoever reads this decides not to give this location their business because they will try to rip you off in more than one way. Rude and greedy staff. I am guessing they get commission or have a greedy manager/branch owner. read more

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Update: Enterprise tells you to email them, I did. Never heard back from them. I've been a long time customer of Enterprise in Pineville, NC and have spent thousands with this branch. Someone hit my car and their insurance set me up for a full size car. I arrived on Saturday as my car was due to be in the shop on Monday. They had two vehicles available, one that smelled like cigarette smoke and I'm allergic and another that was filthy both on the inside and outside. I requested that at the very least vacuum the crumbs out of the driver and passenger side in the front. At first, they were willing to and I said I'll just swap it out later in the week (which I've never had a problem doing in the past), Dwight then said he was not comfortable renting to me because I wouldn't be satisfied. Then he went into the store, left me outside, after a while standing out there I went inside and then Austin, told me they will not rent to me. So, apparently if you ask them to vacuum a dirty car they will not rent to you. Unacceptable, as I am now unable to take my vehicle to the body shop on Monday. I've always been impressed with the service Enterprise has given in the past, but I may need to find a new car rental company and move my loyalty elsewhere. I would not recommend working with Austin or Dwight, especially since Austin has had several negative reviews. read more

I never had an issue with Enterprise before, until i dealt with this branch. The rental car was not available at the collision shop. The branch runs with "monkey business" in mind, with NO INTEGRITY whatsoever !!! read more

Wish I could give zero stars! After Enterprise booked my reservation at a, nearby, (Sunday) closed location (Abra body shop), I was directed to call Pineville. A VERY RUDE assistant manager told me he didn't like my attitude when I needed to be picked up at the body shop (which is promised by the recording that we, repeatedly, hear while on hold) and hung up on me. When I called back, he told me to drive to Pineville to get a car. When I did, he refused to honor the reservation and called me a "walk up." When I was discussing his misconduct, with another management member, he repeatedly interrupted our conversation. The district manager has not called me. Days later, I still don't have the rental. Enterprise needs to remove the Pineville management team. The existing managers are awful!!! read more

Problems popped up after we dropped off the vehicle. This location doesn't have an after hours key drop box. In the past, we simply left the keys in the locked vehicle. On Sunday we parked the SUV in a spot directly adjacent to the front door. On Monday at 5:45 pm; I received a call from them asking where the car was. After they figured that out; they claimed not to have a spare key and we would be charged continued rental until WE found a way to actually put the keys in their hands. Or we could pay a $50 fee and an extra day rental and they would handle it. After demanding to speak with a manager; we were told that they would drop all extra charges this time. Looked at our checking account on Tuesday. Found out that they had debited our account for the rental plus the initial deposit. (The deposit is never drawn at the end unless there were damages involved; there weren't.) Had to call our bank to contest the extra charges. The bank handled this for us and we only paid the agreed upon rental price. This was the ABSOLUTE worst rental experience we ever had. read more

The person who took care of our rental was not very specific and informative about the insurance that you get through them I was unaware that I had to pay 15.99 each day until I called to ask about the insurance because I was canceling mines from my vehicle. I think that things like this need to be told to customer I wouldn't have gotten the insurance through them I would've just kept paying mines . 15.99 adds up for each and every day . I just think that the staff needs to be a little more informative about everything . read more

They did not have car I reserved online. So of course I had to pay more for a upgrade even though I booked over a week in advance. I asked about insurance and told it would about 8.99 a day. When I got bill insurance actually was 19.99 a day. I think since I reserved a car in advance and they did not have what I requested I should not of been charged the up charge. Probably use Budget next time. read more

No idea about all the negative reviews but I had a great experience. I showed up an hour late and they still had my vehicle for me and dropped it off right before they were closing and had a flawless experience. Thanks guys. read more

(12/24/15) My wife has used this location in the past to rent cars when her personal vehicle has been in the shop. She decided to use this location for us to rent an SUV for some holiday travel. I had called for a pickup yesterday for today at 10am. The representative, Morgan, told me that someone would call when they were close. It's 10:20 right now and so far no call... This is definitely not starting out on the right foot. I was lucky that a friend was able to drive me over to their location on Polk Street in Pineville. When we got there, it was empty. The representative said that they didn't have the Toyota that my wife reserved but they had a Hyundai SUV instead. As it turned out it didn't make much of a difference. It drove and handled really nicely and everyone was comfortable. We had the SUV for a week and if I needed another car for a trip I believe that I'd give Enterprise a call. read more

Usually use the Enterprise in Ft Mill, but was cheaper at this location via Orbitz, so we decided to give this one a try. We rented an intermediate SUV for a long trip due to concern our only vehicle wouldn't make it, and needed the height of an SUV , so despite the additional cost to the trip, made the reservation. Imagine our delight when they upgraded us at no cost to a Mercedes! Here's where it goes to hell in a hand basket, so to speak. We pick it up, and the SUV was so low to the ground, it was like a station wagon hatchback. No headroom, leg room or trunk to speak of for a 10 hr trip. Back issues was another reason we rented an SUV and not a sedan, and this was actually worse than a sedan. Anyway, not wanting to seem ungrateful, and being asked to sign all the emailed "papers" outside in 95 degree heat, we took it with unease. We left at 6 am the next morning, and promptly an hour and a half later, the Mercedes broke down. Yes, people. And no help from roadside with Enterprise other than to say we would have to drive to the nearest one if we could make it or wait 3-5 hrs for a tow truck. Luckily we happened to pull off on an exit 2.5 miles from an office in Thomasville but had to wait til after 9 am when they opened. Sure they had a vehicle for us. A Hyundai Accent. Yes, people. From an SUV (supposedly) to that. Repack car. On to Greensboro to switch it out for an SUV for the trip. Repack car again. Props to the girls in Thomasville and Greensboro for helping us quickly and transferring luggage without complaining! Now driving a Chevy Traverse. Along the way reached out to the Pineville office that originally rented us the car. Some resistance in taking responsibility for the fiasco, some discrepancy in the car system saying it was 7500 miles overdue for service right before the engine light came on and it became undrivable, and their assertion that service was up to date. Anyway, waited 3 days for the manager to call me back, and finally got tired of waiting and called him. Now the good...Morgan the branch manager listened to my frustrations at missing an event due to the breakdown, and the toll the 17 hr trip, that should have been 10, took on my husband and me with our medical issues. After discussing how to make it right, and wanting to give good customer service after an unsatisfactory encounter, he could not have been nicer. We settled it to my satisfaction, he kept his word, as did I, and I would give them another try. Any issues, ask for Morgan. A stand up guy. read more

I live in the Ballantyne area and rented from this location since 2000 - so I think I can speak to their history. Back in the early 2000s I thought this location was staffed by employees who walked on water - I rented regularly and they treated me extraordinarily well. On-time pickups, short waits for drop off, etc. Over the years my job has evolved and I don't have to travel/rent as much. I've tried to remain loyal to this location, but I'm at the point where I can't remain loyal any longer and I'd really struggle to find much positive. Enterprise uses the tagline "We'll pick you up" except for when they won't. I've lived in my current home since 2003. The Pineville location has picked me up at this address without any issues in the past - I reserved a car, called them an hour or so before I wanted a pickup... clockwork. In the past year or so, I've started running into issues. I'll reserve, call, get a ride, and they won't have my car. I'll reserve, call, and be told "we're too busy to pick you up." Or "We can't pick you up this morning, but can pick you up this afternoon." Or "We're too busy you should call another location and see if they can help you." etc. So, being a relatively loyal client, I asked "what do I need to do to make sure that I get picked up?" I was told - "Be sure to call a couple of days in advance so that we can put your on our pickup list." So I tried that today, now I'm told that I'm more than 3 miles away (7.4 m door-to-door) and thus they can't pick me up. You might note if you go to Enterprise.com, their policy is the nearest branch with availability within 10 miles will pick you up. I've got 5 locations within 10 miles that show up on the website AND Pineville is the one their website defaults to for me... I especially loved calling their number and being told I should just get an "Uber or something". If I wanted to take an Uber to get a car, why the heck would I choose Enterprise? At least with some of the other vendors, I'd actually get the car type I reserved, it would be relatively clean, and they would hand me the keys with it on full-tank of gas (vs. waiting forever to be handed keys with the empty light on and the out-of-range light flashing. Yep, that happened!) I haven't even started down the path of the kinds of issues I've run into while waiting for rentals and/or returning rentals - I'll not bore you. At the end of the day, if you end up using this location, I sincerely hope your experience(s) are better than mine. read more

We were quite happy with this Polk street Enterprise office in Pineville SC. They worked with us to get us a car during the super busy Thanksgiving weekend and were polite and efficient. Manager Justin seemed to run a smooth ship. Thanks, Justin. Enterprise provides transportation to and from their location. We didn't need the "to" but our driver "Chris" who took us back home was quite a pleasant, polite and capable young man. We enjoyed our trip back with him. Since he was the last person we were in contact with from Enterprise it is very wise pf them to provide their customers with someone who leaves them with such a positive experience. Thanks, Chris! read more

Pretty bad customer service. Got the vehicle just fine and it worked well. Guy behind the counter were talking bad about a customer in front of me and didnt seem to care to help her. read more