This sucks! Second time this summer I prepaid with budget only to wait in line for hours to get my car. read more

Budget - The line forever outside budget - Car Rental Near Me - Houston, Texas

I give no stars. I reserved a Car. Not a van. Not a truck. They gave me a van as a "similar " car. I do not feel safe driving a big van. I only agreed to take it because I was told I would have to wait, an unspecified amount of time, or take a van or a full size truck. I made a reservation. I want a CAR!!! Ugh. read more

I rented a car January 18.19.20 and returned on the 21st. I paid for a navigation which turned out to be programed in a language I did not know. So it was useless and driving around Houston was nothing short than a nightmare. I would not recommend Budget even it were the only car rental at the airport. I should of went with lift or Uber. read more

This place gave me a rental car with no USB port to charge a phone...literally ripped out of car. When I got to Avis preferred line outside to exchange car woman snottily told me they could only help Avis preferred customers even though no one was in line. Went back inside to a line of about 30 customers and 2 CSRs. Needless to say I am not happy. They gave me a faulty car and I am now going on an hour in line for the second time because of their error. Worst customer service ever. If I could give negative stars I would. read more

Budget - Car Rental Near Me - Houston, Texas

BEWARE!! DO Not Rent from BUDGET I had to wait 3 hours, once I got through the line there were no cars. I was finally given another company vehicle that was broken. They refused to offer a new car, were not helpful, and would not put me through to a supervisor. DO NOT RENT FROM BUDGET read more

The cars were alright, the workers were nice . The first car we were offered looked like it was on its last leg and it smelled like cigarette smoke. Seats were extremely stained but the outside looked ok. I couldn't take the smell so I went back to the counter and they switched the car to a better one. read more

Do not use. Checked my Ram 1500 out on 5/16/23. Had less than half a tank, but it was 11:45 pm so I wasn't going to argue it with the Avis counter. Filled it up on 5/18/23 about 15 miles before returning it. Returned it, they didn't even look to check the fuel level or the mileage. Instead, I get a receipt charging me $75 for refilling 8 gallons. Checked out less than half a tank, checked in with a full tank, and still got charged. You're welcome for doing your f$*king job for you. read more

There was a huge problem. I flew into IAH and my flight landed late after midnight. By the time I got to the counter it was closed. I tried prechecking but was not informed to go to any other lines. There was no one outside to guide you to pick a car. I picked a car and when I tried to check out the lady said I would have to turn around and stand in a line that had 30 people and two workers working. It was 2am by then. I was exhausted and frustrated by then. I canceled the reservations. I just got a Lyft at that point. When I finally got to my location it was 3am. I woke up and called and no one answered so I called a local Budget and they stayed Hobby had a 150 cars and that I would be able to get a car. I went to Hobby and it was so smooth. They also stated that I would be able to take it back to IAH. When I finally checked it back in to IAH & asked to speak with the manager there was no apologize or nothing Tiana could do. Diana could not do anything. They act like it was our fault. No apologies or anything. You did not read the signs was all they were saying. It was one sign that said precheck. read more

I wish I could give them negative stars because that's what they deserve. Picked up the vehicle only to drive 45 minutes and then have another drive blow his horn and point to my vehicle. Thought maybe there was a piece of clothing hanging from the sliding door but it was not. We pull over into the nearest mall and lo and behold there was a 6 in bubble on the sidewall. To make matters worse I called customer service and they told me that the best estimate they had for roadside assistance was 4-6 hours and there was nothing they could do about that. traveling with two small children and three adults it was absolutely terrifying seeing the size of the tire defect. While on the phone with customer service rep and they asked for info found on the keychain I notice a fluorescent yellow piece of tape that clearly read,"bubble on tire ". This means that the tire defect was not only known about after the previous rental BUT, THEY FAILED TO CORRECT THE ISSUE WHEN IT WAS NOTED ON THE KEYCHAIN. To think what the worst case scenario COULD HAVE BEEN HAD THE TIRE EXPLODED WHILE TRAVELING AT HIGHWAY SPEEDS IN TEXAS HEAT, really pisses me off. To make matters worse Budget customer service showed no sympathy when trying to get a replacement vehicle. We stayed at the mall with two children for over two hours only having been told by customer service after two and half hours that the tow service that was dispatched could not be reached. The customer service rep said that the only way they could dispatch a new tow is only by canceling the current tow (that they could not get in touch with) and then start a new ticket but they would not know what the ETA would be for that service to get to our location. It is now 6:57, my ordeal started at 1:45 and now we are arguing about their being able to send a replacement rental. They claim that since they offer a Uber voucher and sent the code that they would not be able to merely send someone with a replacement vehicle, all bc I already have the link to the voucher. They are more concerned with an approximate $50 voucher than my near death experience and having to pause my vacation. Their customer service is non existent and they wouldn't even transfer me to a CS manager. They just said that they can't. DO NOT RENT FROM THIS COMPANY. They obviously don't service their vehicles well and if you value your family's life you will stay away. I will never rent from budget ever again. read more

Budget - Car Rental Near Me - Houston, Texas

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This place is horrible .watch out before you leave the counter .the price they tell you the rental is gonna cost is fake .read your contract because they will rob you .don't get the fast pass .because they charge you daily even if you don't use it .also go look at the vehicle before you sign because the car they gave me smelled horrible like Marijuana. I will never rent from them again .I rather Uber. read more

CUSTOMER BEWARE OF THE FRAUD AND SCAMS THESE COMPANIES DO. I been renting Budget rental for about 15 years and this will be the last time I rent with them.I ordered a car that seat 5 people and they gave me a car that had no room for 3 people to sit in the back seat. When I went to pick up my clients to go see properties the 3 gentlemen did not fit in the backseat, not even 1 man could fit with 0 leg room. My client was disappointed about the lack of space that he had to rent an extra car that allowed them to fit in this rental and now the clients would follow us to the properties to review them. When my rental was returned to the airport, I called customer service and complained about the lack of space in the backseat. The customer rep said," we gave you exactly what you reserved". I said no human could sit in the back seat only enough room for a small dog. I requested a full reimbursement of my rental and all they offered $60.00. I refused to take that reimbursement and said no. So much for the customer is always right. From this day forward after 15 years and thousand and thousands of dollars spent renting with Budget, I will no longer rent with them and Avis since they are the same company. Alfredo read more

I loved my experience here. We prepaid for a car and selected a sports car. Keisha helped us with our reservation when we arrived. She was very nice, knowledgeable, helpful and professional. She had a great attitude and was very pleasant to deal with. She actually gave us the option of what color Mustang we would like; white, silver or gray. The only thing that really really sucked is we pre-paid for a full tank. We returned the car with 3 quarters and got charged $61. That really really sucked! There is a Shell gas station literally on the same road 1 mile from the drop off. Just gas up there!!! It was very comparably priced too. It would have cost us $20 bucks doing it that way (saving us $40)! read more

I had a very painless rental experience here. Got on the shuttle at the airport, was here in 10 minutes. Saw my name on the Fastbreak board so just went right to the area indicated, hopped in a car and then drove out. The guy at the booth on exit was very efficient and I don't think I was in the rental center for more than five minutes total Return was just as easy. I pulled the car in, the guy checked the mileage and gave me my receipt. I was on a bus within five minutes of pulling into the garage. SIgn up for Fastbreak because it makes it very quick to get your car. read more

Budget - Fastbreak is the way to go - Car Rental Near Me - Houston, Texas

Outstanding customer service responding to complaint Car was returned to IAH in evening on Thanksgiving night with understandably light staffing. At suggestion of attendant I left keys on dash and went to airport. When I reviewed receipt sent to my email, bill had additional fee that I disagreed with. Unable to contact customer service because by that time it was late on Thanksgiving night and they were closed. I wrote brief and admittedly vague critical response to Budget's "how-did-we-do" survey request that night. Next day before I had a chance to call customer service, I received email response from operations manager dropping my fee and correcting bill. I cannot stress enough how rapidly this was handled in the middle of high-volume holiday travel week. Like everyone in the post-pandemic travel industry, Budget is likely understaffed and under immense pressure to keep up. I am all the more impressed that my complaint was dealt with so quickly and efficiently. Happy customer will definitely use in future read more

Tania, the customer representative that attended to me at the counter was so miserable and unhelpful. I am guessing her name because it was on her necklace. At first no cheerful greeting nor introduction, just a serious question of Budget or Thrifty. She did not explain much on the contract just processed everything and asked me to sign. I can barely hear her because she was wearing a mask and she looked so pissed off at me when I asked her to repeat her question- she even rolled her eyes at me. She left the contract on the counter and she walked away to the back office, never came back and left me wondering what was I supposed to do next. I did not know if I was done or where to proceed. I asked another employee behind the counter what to do next and she rudely said to me just go and get the car. This is my first time at this location. The only saving grace in this experience was the woman attending to customers at the garage. She was swamped with customers but she was polite and helpful. read more

Wait 2 hrs in line really bad. Why can't they get more people or expedite the check out process last time I will do business with them

Suggestion: Always book your reservation prior to the day you need it. If you use Expedia.com you can book a reservation with free cancellation ahead of time, then cancel it when you find a better rate. Strongly, strongly recommend if you are visiting Houston or Nee York tri-state--always, always, always get the toll pass included. This will save you so much money in the long run I promise. In New York it was $77 flat rate, in Houston it was $11/day. You could go through the stress of avoiding tolls, but it's more relaxing for your mind when you get it out the way. Always fill your gas up the night prior to your return date, and then add more on the day of if needed. This would've had me paying $4.01 for gas instead of $4.39, that was my fault. Great cars, great customer service, great city to visit. Anytime you're traveling, always get your own vehicle, by the time you Uber everywhere you go you could've paid a carnote and car insurance. read more

The best service ever!!! Went to pick up my car using Fast Break and there was only one damaged vehicle. Stephen and Elicia went ABOVE and beyond to help me find a vehicle. Good customer service is so hard to find but you will find it here! read more

This is a caution, we rented a car with two kids and spent the week at the beach , we thought the mess in the car was normal as we are used to it ( nothing a cheap car wash wouldn't take care of ) well a week after we got back we received a $450 bill for a messy car !!! I made a call to customer service and they removed the $450 bill very easily ( I was very happy great customer service from Andy ) I had no idea about this , I thought only if you tore the seats or stained them this would happen but they can charge you whatever and when ever they want when you sign that agreement. Maybe take your rental to a car wash before you return it , I think for me from now on it's going to be UBER , maybe more expensive but no surprises. read more

Our family arrived at 1130AM and 2 1/2 hours later still on line to get our car. There were only 2 people at the register. One person would come and the other would leave. After 2 hours of waiting there were 5 people at the registration booth but it didn't last long. It went down to 4 people. They know it's a holiday weekend and there should be more people behind the registration booth. The line just keeps getting longer. read more

I rented my car on priceline for 3 days total $187. Gets to the airport go to budget wait an hour which is understandable I'm in Houston busy airport. I got the car that I rented but..... the cost was now $262 that's because I added insurance which I thought I added thru priceline. DO NOT GET THE INSURANCE PRICELINE PROVIDE DOES NOT COVER THE CAR. I returned the rental Sunday morning no one's there to check me in, waited for the email for my total $336 which took 3 days to get by the way so they over charged me. As your standing in the budget rental car line notice the other rental places don't have as long a line. read more

The rental car shuttle person gave bad advice to go to security at Terminal D to access Terminal E. This caused a lot of inconvenience.

Total nightmare of a rental. Arrived at the rental car place to pick up my vehicle. I'm a FastBreak member so I should be able to bypass the counter. I was on the FastBreak list, but there were no cars available in the designated area of the garage for me to pick up. So I had to stand in a very long line at the counter for over an hour. Some of the reps seemed more interested in chatting with customers than trying to move the line through. Plus the line moved slowly as there were people walking up with no reservations (seems like people with preset reservations should get priority or have an express line at least). Rep was nice and processed me quickly once I got to the front of the line, so that was a positive. Finally got the rental car, but the whole process took almost 1.5 hours, and all at midnight. The next day I got a flat. I went to change the tire, but the car I was in was apparently purchased with no spare. There was a tire repair kit, but the repair fluid was clogged or dried out and would not function. So the only option was to call roadside assistance, which I did at around 9PM at night. I informed them of the situation and that there was no spare and the repair kit was nonfunctional. They said they were sending someone. At around 12:30 AM the repair vehicle finally arrived. The tech had only a compressor pump. No repair kit for the tire, no spare and no ability to tow the vehicle. Obviously inflating a flat tire wasn't going to do me any good, so I'm completely mystified why they thought sending him was the right move. He offered to call for a tow, but given the late hour and that I didn't wish to wait until what was likely to be 3AM to get a tow, I opted to continue the process the next morning. The next morning, I called roadside assistance again and made clear that the only option was to apparently tow the vehicle (ridiculous for a flat tire, by the way - why do they not buy the spare tires in these vehicles?). They sent a tow truck driver who took 2.5 hours to arrive. He towed the vehicle to the airport location with me along for the ride. I arrived at the airport and had to wait for another hour for an exchange. The rep had to reopen my rental because the people at the maintenance area had apparently closed it when the vehicle arrived by tow truck, despite the fact I had requested an exchange for a different vehicle. To top it all off, I was then double billed because apparently the rep didn't reopen the rental properly when I did the exchange. I'm still waiting for them to bill me for the tow and the tire replacement. I will contest the two charge as I don't think it's reasonable to charge me for a tow when it wouldn't have been necessary had the vehicle been properly equipped to handle something as common as a flat tire. read more

Can you leave zero stars? It was one error after another with Budget at IAH. The class of car I had reserved in advance was not available without an additional 40 minute to one hour wait. When they did finally send me out to a vehicle, there ended up not being any vehicle in the space. They didn't provide the proper documentation to actually be able to leave the rental car park. It took working with three of their staff, and three trips to the "help" desk to finally actually receive a vehicle. read more

It may sound like a good idea to save a few bucks and book a car with budget but it isn't worth the danger and headache. A rental car is a rental car, right? That's what I thought too. I booked a rental car for my time in Houston. I went through 3 cars in one day trying to get a SAFE car. Upon arrival it was easy to find my reservation and get the paperwork. It would have been nice if someone could have taken to me my car or shown me where it was instead of just walking aimlessly and confused in a dark parking garage. Finally found the car and took off. After seeing the car in the light I could tell how FILTHY it was. Chocolate smeared everywhere, crumbs all over the place...they could have at least vacuumed and wiped it down before giving it to me. A few hours into my trip the car stalls on me and turns off. Weird, right? About an hour later it stalls on me a second time in the middle of traffic and the service engine light comes on. I call Budget customer service who instructed me to take the car back to where I picked it up for a new car at no additional price. Before I return it they told me I needed to fill It up to full. Well it's hard to do that where there is metal broken off in the gas tank that you can't get out. When I returned to the counter the lady rolled her eyes when I told her my issues. She told me they only had a truck and a sports car available but that it wasn't I was told on the phone. Somehow she found another car as an "upgrade". Get into the second car and the service oil light comes on. After a long travel day and trying to navigate around the city I was beyond tired of the car issue. Go back to the counter, tell them the problem and was given another car. The third car I didn't have any problems with, but I should not have to go through 3 cars in one day to find a suitable ride. No one had every apologized for my trouble, offered a discount or anything. Customer service phone line is not helpful. I'm so disappointed with my experience. Trust me, pay a little more and rent a car with a more reliable company. read more

They should give you an option for no stars! HORRIBLE customer service!!! The car was heavily dented on the roof and we wanted that written on our contract before we left the lot. The crazy lady with an attitude was humiliating me and yelling at me in front of people just because I wanted her to write that, and she refused!!! We had to call a manager and he wrote tat on our contract when he saw the damage to the car. I have never been treated so horrible!!! It took an hour before the manager got there and he wrote on our contact we could return the car an hour later since we were leaving the lot an hour later than stated on our contract. When returning the car, you don't get a print out like most rental car returns. You have to go back inside to return. We waited in line for an hour when returning the vehicle, there were only 2 people working and they weren't moving at a fast pace, and they charged us for another day, $40!!!, for bringing the car "an hour late"!! We told them we had been waiting in line, and they said sorry and gave us a $20 voucher. I don't want a voucher, I want the $40 back that is a ridiculous charge. They called the manager, same manager that wrote we can bring the car an hour later, and he wouldn't honor his own writing and signature on the contact! I asked for his business card and he refused to give it to me because he said he doesn't want. E to write a complaint about him!!!!! What?!! I will NEVER go through budget again!!!!!! ANY budget because of this experience!! Ripping off customers for every penny!! read more

Budget - Waited in line for an hour when returning the car and was charged $40 for an extra day for being "an hour late to return"!!!! - Car Rental Near Me - Houston, Texas

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Their customer service is lacking in all departments. You call and they barley speak English, babies in the back ground crying, I prepaid for a car then went up there twice before my reservation time due to landing earlier then planned and they would not refund my money without a $150 cancellation fee, even though they were out of cars till my exact time of reservation she said. Either way I will not be renting from them again there are to many other companies that are willing to work with you. I have a corporate account with Budget and I'm not the only loss they will be loosing. read more

Waited more than 90 min for a car just to be sent away. Don't waste your time. Car price also went up while waiting...

I've rented from Budget more often than not through the past few years which had me traveling often for work and a family health issue. Through these times, I found the process of renting, selecting, and returning a vehicle easy, having signed up for FastBreak. But in short, I found this past week that Budget works great when it works -- but if you need anything constituting actual customer service... forget it. This past week a vacation was mangled due to a passport issue, so our travel from PDX ended at IAH (instead of Mexico). The next steps were unclear, so I made the best choice given what I knew at the time and booked online via the iOS app for a two day rental from IAH to Dallas. Two rates are displayed, one says Prepaid. I figured since I was using FastBreak and wanted to not visit the counter, that Prepaid was what I should choose. The price difference was a single digit dollar amount if I recall. A LOT happened in the next few hours, and our situation changed, and we were instead going to road trip it back to PDX. I called Budget to see what it would cost to extend the rental. They quoted me a rate of almost $900. This surprised me. The agent I was speaking with explained they have a $300-400 fee for returning a car to a different location. Ok, you don't want that type of business, fine, I'll just return the car we have and go with another company that was giving me a much better rate. I had no hard feelings about that because it was clear that Budget just doesn't want the one way rental business (which I'd never had to use before, anyway; all my rentals had been pick up and drop off at same location). As I returned the first rental, I figured I'd have to pay for a day plus fees even though I'd only had the car a few hours. That's fine. But getting to the desk, the person said that since the rental was prepaid, they couldn't make any changes to it. I kindly pressed, and she asked a supervisor. Nope. Their large service desk in a major international airport cannot change anything on prepaid rentals. Okay... but isn't that type of "service" exactly what they DO? Nope. She suggested I contact corporate. I was damn tired and this was the least of my worries at the moment, I just smiled and said, "Ok, thank you," and went on my way. I wrote to corporate after returning, asking for an adjustment. Keep in mind I'm not asking for anything that I haven't received, as a matter of course and without even asking, at every other car rental place I've used in the last five years (Hertz, Thrifty, Enterprise). They all punch in the return date, and if that would have equaled a lesser or greater charge, then it's settled then and there with either a refund or a charge. It's the most basic component of the customer service this transaction requires. Imagine if I would have driven in LATER. You think they would have had any trouble making a change and charging me? Of course not. I explained this (again, kindly; I don't believe in abusing unwilling low level employees who have no say in the creation of the policies they must enforce) in the email. All I was asking for was an adjustment -- which was actually already printed ON the check-in paperwork!! It shows what I paid, and it shows what the charges for the rental as executed were -- and that there is a balance due to me. But they cannot (will not) issue me a refund. ?? I received a full and prompt response from corporate that also said they cannot make any changes to prepaid rental agreements. Which, I believe if you are Fastbreak, your rentals by definition are prepaid (because how else are they going to let you drive off in a car?) So... congratulations, frequent customers, your experience will be worse because of this. In this case it's only ~$50... but on a vacation where we lost $$$$ because of a complication, it's the little things that keep me smiling. More importantly, this situation has made it clear that if Budget can't cover the little things, heaven help you if you really have an issue, because clearly you won't have a friend in your corner. Nope, they'll do anything they can to squeeze another buck out of you. If that's the case... well, it's not like there aren't options in this game. I've found much better service and responsiveness from Hertz. (Yeah, I know -- they used to have a bad rap. But my experience so far has been fantastic.) See my upcoming review for Hertz... THEIR price for the SAME rental I got a quote from Budget on? Under $500. That's a $300+ difference! AND, when the trip went better than we thought and we rolled in a day early, they adjusted the rate -- without me even asking. Total charge from Hertz for a six day rental with unlimited miles from Houston TX to Portland OR? LESS THAN HALF OF BUDGET'S PRICE. Budget has lost a good customer for a one time gain of what amounts to pocket change compared to what I've spent with them. Doesn't seem like a wise choice to me. Well, enjoy it while you can. read more

If I could give zero stars I would. Budget in general will never get my business again, refused to refund me money for a rental they refused to release to me because had service animals with paperwork. Then when called and spoke to customer support offered me a lousy ass free 2 day rental that doesn't make up for the headache etc they caused nor the $456 they refuse to refund. Tried to use the 2 free day coupon given they have the nerve to say it's a max of 3 days in order to use this coupon hence trying to make me pay for at least. Day straight BS will never rent from them EVER nor do I recommend read more

Devotchka and her friend were beyond nice. They got me in my super priced SUV quickly even after dealing with a Napoleaon complex customer. They did their 2 second meditation after him and yet still greeted me with a smile and quick service. I will definitely return. Well, it helps being a Fast break member. Then again, so was Napoleon, but those ladies aren't going to fix his complex anytime soon, well ever. Remember be nice to your servers and your CSA's. . read more

I've been renting here for almost three years. Once a month or so and I haven't had too many issues. One time despite my reservation they had no cars. Zero. I had to rent a mini van from Hertz. That sucked. The cara are usually not washed. And I've twice had cars what someone clearly smoked in. But I use FastBreak and don't ever have to see employees and I get to pick my car. I like the selection of Fords and Nissans full size cars and the rates are good. It's easy access and the terminal access is quick. So while it won't win any awards for cleanest car rental agency it'll do the job and if you use Fast Bream never wait in line. read more

When I said I needed to use my debit card instead of a credit card it was all downhill from there. Not only was the service rep I was with a complete jerk, I had to cancel the car and in turn the plans I had for the one night I have in Houston. Thanks for ruining my day, budget. Guess I'll be using anyone but you from here on out. read more

Reservation was fine, deposit wasn't specified so I was not surprised but also not prepared for the exorbitant amount of the deposit(250) And this is with a credit card not a debit card. Also upon returning the car they charged me for fuel , and I had to have it refunded it because the car was filled up . Also make sure you check your receipt other than that transaction was satisfactory read more

The absolute worst car rental branch I have ever dealt with. These clowns flip attitude at 1AM and don't really give a rip about their jobs or their customers. I made them credit my card back after doing all the paperwork due to their rudeness and rented from elsewhere at a cheaper rate. Rude, slow, and expensive. Everything that makes me say good bye as a previous loyal customer. read more

So much for this #HoustonStrong thoughts and prayers BS! Hurricane Harvey was just a chance for price gouging and scamming everyone! Made reservation via Expedia. Got to rental counter and lady at desk claimed I didn't have a reservation! Changed everything to scam me to the max. Came home to Houston for my father's funeral. I was supposed to be in town for 2 days. Hurricane Harvey hit and all hell broke loose. This office was closed for weeks, I had to call the 800 number to extend reservations and had to talk to people in Mexico, India and the Philippines who didn't speak English and were reading from a script. They kept telling me to call the location-it was closed for 3 weeks due to flooding! I finally get Jeffrey on the phone who tells me to drive the rental car home to Nevada since the airlines have cancelled my flights and I have no other way to get home. So that's what I did. Then I start getting harassing phone calls from Budget. Here we go. I turn the car in and these thieving bastards charge me $4,900! A weekly rental is maximum $250 a week! I'm still fighting it out with them because this is straight up BS and theft! Never use a debit card. Never rent from Budget! They didn't even give me points! There's much more to the story and their BS lies but the moral of the story is don't even deal with this ripoff company. read more

My fiancé recently became a FastBreak member. We arrived and found the number to find our car and when we got there, there were no cars in that section. Two men working there sort of shrugged. We walked around trying to see if there was another section w out number but there wasn't. The two workers just watched us do this and didn't intervene to tell us there were no more actions w our number. My fiancé walked back to them and asked them to help and one of them came over and said we would need to walk back into the airport and get s new reservation. We said why can't we just have the car we are standing by? He said ok and radio-ed to the desk and she said we needed to come to the desk. We said no and then she switched our booking so we could change cars. This is not 'fastbreak' in my book. I called customer service to complain and after about 10 minutes he agreed to give us a $50 gift certificate for our next rental which is a little annoying because we don't even know if will rent from them again. But since they did do something to compensate us I'm giving them two stars instead of one. . read more

Unfortunately they scam customers by charging $9.99/gallon. We filled the car up before leaving my sisters in Conroe and the 40 min drive ate up 3 gallons. Budget charged us $30 for those extra gallons. #€¥=|£|!€|¥\ sorry that's just bullshit. Fuck you budget car rental. read more

If I could leave no starts I would. Budget Car Rental most definitely let me down. During the process of picking up my reservation and after charging my credit card their system had a glitch that resulted in them charging me for the vehicle but it failing to generate a contract. I was told by the merchant (Budget) to contact my bank who informed me that the merchant would have to be the one to reverse the charge. However Budget told me it was nothing they could do and once the system sees there was no contract generated for the rental agreement it will release the funds within 48 hours. So now I have no funds to cover another rental because they are tied up in a rental I have no access to. What about my trip I had planned? Well customer service and it's managers was no help and in the end all they could do for the inconvenience was offer me a free rental voucher for ONE day on a future rental. read more

Worst customer service ever. Called like 20 times and they never answered my call. So I had to call their main office and all they would do was try to reconnect my call to the counter at the George Bush airport in Houston to have me wait again and no answer. read more