nice room but 3 stairs to walk, free wifi but request on the reception for access the room smells like pepermint everything is nice read more

Bed bug infested. Said they will not honor a refund because there's a no refund policy. Which is actually against the law. My family is now planning on suing. Never stay here. read more

Budget Inn Hayward - Hotels Near Me - Hayward, California

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It was ok, for the price. Continental breakfast was included. Room cleanliness could have been better. Just because I am an a budget doesn't mean I don't want or deserve a clean room. The walls are very thin so you can hear everything. Non smoking room, smelled like it's been smoked in at some point. Customer service; not rude but not the best customer service. read more

Worst experience I have ever had. There is no lobby, just a bullet proof window to speak through where you can barely even hear them. Had to walk back to the bullet proof window 3 times within 20 minutes on day 1 of my stay because the room key kept deactivating. Only after the 3rd time did the lady tell me that if they get ANYWHERE near an electronic device, the key deactivates. I've never heard of that. Even after keeping the key far away from any electronics, I still had to get it reactivated 5 more times throughout my stay; almost every day. They actually had the nerve to suggest that I didn't know how to open a hotel room door so I even took a video showing them it wasn't working. Once I got in the room, there where cockroaches; poop and blood stains on the sheets; and black stains on almost all of the towels. House keeping never came to my room (stayed for a week) so I had to track them down with their cart just to get basic necessities like toilet paper and soap. Don't even try the wifi because it's useless. Spoke with the owner about my horrible experience upon check out and she tells me that "we could have addressed these issues at the time but you didn't bring them up." Regardless of when I bring it up, what are you prepared to do about it? She just shrugs her shoulders. I ask her specifically what she would have done to address it at the time and all she could say on repeat like a broken record is "well we could have addressed this at the time." Clearly wouldn't have done anything to address it. I had already killed the roaches so what exactly would you have done? Given me another room? That would have been my 3rd room since getting there. Why would I want another room? So I have to tear that room apart looking for more roaches as well? Absolutely unprofessional and unacceptable. WILL BE speaking with health department. read more

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Everytime I stay here I'm getting bitten tf up I wake up with weird bites on my skin never had that before at any other hotel and they itch and start blistering up never again read more

do not stay here I seen beg bugs and they had charges a extra $60 on my card and I didn't even stay there because of the bedbugs check yall bed read more

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"Bed Bug Infested" So, I stayed here a while back I just didn't get around to leaving a review. I was giving them the benefit of the doubt to make it right for me. But of course they didn't. On September of 2018 I booked a one night stay at this hotel hoping to get some rest and sleep. However, I was awaken just two hours into my stay by this unpleasant itch on my arms, neck, and face. When I finally awoke, one of my eyes was half shut and I had welts all over my body. I got up off the bed and turned the sheets inside out only to find a number of well-fed bed bugs crawling on the linens. I took my phone out and started recording. I smashed a few with my finger and blood squirted from them so I knew they had just fed. They were all over the place. I check in the creases of the mattress, under mattress, they were everywhere and of all sizes. So, you know they where breeding. I went to bathroom to see the damage. One of my eyelids had a welt on it that swelled enough to shut my eye. I had bites on my arm, back, neck, and face. I went to the office to let them know that they had a bed bug problem but of course they denied it. I told them I wanted my money back that I'm not staying there. They replied by saying that It was too late that I had already checked in and that there are no refunds. Even after I told them they had bed bugs. They did not want to hear it so I asked to speak to the manager but of course he wasn't there. I reiterated that I'm not go back into that room and that I wanted a refund. The hotel was completely booked so they did not have any more rooms available. I asked for a refund once again so that I could stay somewhere else. But again they did not want to give me a refund. So I told them that this was not the last time they will hear from me, so I took out my phone a showed them the video and pictures I took of the bedbug infested room and to my surprise they didn't hesitate to give me a refund. I contacted the health department and followed up with them making sure that they take care of there infestation but not sure how that went. I only hope that they did check up on them and that they learned their lesson. But I really doubt it. I'm sure they re-booked that room the same night I left. read more

Budget Inn Hayward - Hotels Near Me - Hayward, California

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DO NOT GO HERE. LOW CLASS, RUDE. After we paid in advance, when we checked in they demanded 100.00 additional mandatory deposit for a 67 dollar room. Then refused to give a receipt for the deposit. FRAUD. Do Not accept a receipt that says SALE. We found a better place nearby within minutes. read more

Would never recommend staying here. The manager was really rude. I had blood on my sheets and she blamed for it. She said "how I know you not do that" She even put me on the do not stay list as of if I caused a problem instead of trying to fix the issue OR apologizing about there unsanitary premises. 0 out of 10. Please never waist your time here. read more

There's no iron or iron board in my room. I call reception and ask if they could lend me an iron. The guy at the reception said they don't have irons cause guests steal them and if I wanted an iron I should have booked myself at the Hilton. This hotel is awful. read more

I booked a room for 2 nights and when I got to my room and moved the sheets to lay my baby down . I noticed something black crawling on the bed I go check it out and it's a huge bed bug. Of course I pick up my baby off the bed and pack up and go to the front desk and ask for a refund, the Indian guy at the front desk was very reasonable but I wanted my refund right there and then he called his manager and the Indian lady that came out was already upset and when I explained to her what was the problem she accused me of bringing it to the property. I was livid why would I bring a bed bug to a hotel with my kids. She was being very unreasonable so I called the police and they came out she went to check the room because she said "people come do their work & want a refund" first I'm not a sex worker I was here with my 2 kids, the cops were very helpful in this situation and I was able to get a full refund read more

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Giving 4 stars cause the front desk night cleak service is slow and slightly rude . But other then that day time managers and owners are amazingly great people. There room has been upgraded with flat screens on walls no more smells like pinsole .i would definitely will comeback price is reasonable even on holidays . Better price are travalocity , cheaphotels and hotels webs are great for it . There is a $50 cash or creditcard deposit but u get that back time of check out . Tacobell gas station 238 hwy 580 880 680 are next to highway .uniquely build and improving :) read more

Budget Inn Hayward - Hotels Near Me - Hayward, California

Maybe me and my woman might have standards that most people would find TOO HIGH??? But Budget Inn of Hayward is NASTY!!!!!!! The walk to the room is filthy. Dirty walkways to the rooms. The railing had NEVER been cleaned. The pictures on trivago don't match the actual rooms. The bathroom door in my room is so dirty its scary. I wish I could show you pictures. The tub was horrible. I booked this shit on trivago for $100.00 dollars. Trivago I want my money back with interest. Trivago should stay in some of the places they offer us on their site. Wow! Raise your standards folks. NEVER AGAIN! SAVE YOUR MONEY AND PAY A LITTLE MORE. Go somewhere else. Quick, fast and in a hurry. It all about standards. read more

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DO NOT GO HERE!!!!!!!!!!! I advice you not to come here if you have a family and your just want a hooker ! The place is dirty and the staff is horrendous!!!! I came here with my family of 3 and my daughter had found a baggie if drugs !!!! We told the lady at the front desk who said she would give us a full refund, later the refund never came so we asked the general manager who was an asshole about the situation ! He didn't give us a refund and did nothing about the baggie of drugs in the room ! I have never had worse service in my life and would recommend everyone to stay away from this place!!! I wish I can give this place -1000 stars honestly the workers should be ashamed of themselves as well as there mothers cause they raised such awful people !! read more

Budget Inn Hayward - Hotels Near Me - Hayward, California

DO NOT attempt to stay at this property. After confirming my reservation via Hotels.com which included a $100 security deposit, the night clerk checking me in demanded a $200 CASH deposit be posted. These were not the booking terms that were posted to my hotels.com confirmation and is an outrageous demand on the part of this property. STAY AWAY! read more

I can't remember which hotel app I made this reservation. The price was $85 with tax $90 something. Check in was fast and easy, the lady was very nice, and I read ahead that they need a $100.00 cash deposit which was returned as soon as I checked out. Now the room was big with dark flooring, it looked like it was recently renovated. However it didn't feel clean. It had an odor of old cigarette smoke from days gone by and that they tried to clean it with something but you can still smell it. The bathroom floor needed to be mopped, I saw some brown spots by the toilet, old dried blood? Plus there was ashes all over the toilet and the sink and counter. New towels would be nice and wouldn't be so scratchy. I turned on the air conditioner and it wasn't as efficient as it is at home. The air felt damp and probably needs the filter changed. The pool was filled with dirt. The bed was not very comfortable and the pillows had stains. I was just using this place for sleep and leaving pretty early in the morning. So I tolerated the one night. For the price I paid I didn't expect much....and they delivered on my expectations. Next time I'll pay the extra $50 and stay at a nicer hotel for cleanliness and no smell in the room. Being renovated isn't enough to substitute for cleanliness and quality. Will not being staying there again. read more

Something very weird happened, on my second to last day a maid knocked and came inside my room unannounced at 9:20am for some reason. The door was locked and the TV was up to the point where she could hear from outside and took it upon herself to unlock the door and come in.. at 9:20am... & it was not check out day and even if it was check out time is 11am not 9:20am. So I proceeded to call the front desk to see why the maid just walked into my room unannounced while I was sleeping & the lady on the phone was trying to act like it was completely normal and fine the maid unlocked the door, walked in unannounced at 9:20am (not my check out day) with the TV hearable... She made it seem like since I didn't open the door it's normal for a maid to unlock an occupied room & walk in at 9:20am while I'm sleeping??? Super weird and odd. I was very weirded out and have never experienced anything like that. Also disgusting, don't ever stay here. I Found a roach in the bathroom and it was over. The bathroom is incredibly outdated and dirty, needs a major remodel. Room feels super dirty. read more

This place is awe full I went to go check-inn and they were rude. They only accept credit cards or cash and that's stupid to carry a lot of cash on u. Second I told them I've never had an issue till now about my card. I told them I want a refund now! They told me that they don't and I didn't even get to put one foot in my room. I paid for two nights and they took 203 from me for not staying with them. I was threaten to leave and they said they would call the cops on me. They were super rude and also felt like there was discrimination. Everyone one of them even the mangers were rude. They were all Indian and I didn't Luke how they treated me. I would never recommend this place unless u want to spend a night in jail for speaking your opinion!!! Pretty sure they should no this is America and we do have freedom of speech!!! read more

Awesome! Great location near the freeway!all around eatable store and fast check in good staff , nice to stay I spend 3nights and and great relaxing I will come again. read more

UPDATE 6/10/14 If my review and that of others isn't enough to put you off, I just read that apparently a man was murdered at this hotel recently. He checked in alone and the next day the maid found him dead in the room of a gunshot. THINK ABOUT THIS: The man was shot and no one heard? Yikes! This is a terrible place that should be shut down. PLEASE don't stay here and seriously, stay in your car if you have to! ********************************************************************** YUCK! This place was the WORST. Filthy and dirty with a huge hole in the bathroom wall. A water leak rendered the floor a lake the entire time I was there. Furnishings were scarred and damaged. Lots of burned out lightbulbs. People upstairs sounded like they were throwing bodies around the room for HOURS. Their "breakfast" is a total joke. NO REFUNDS. SO YOU ARE STUCK ONCE YOU PAY. They are cheap, but definitely not worth a nickel. SLEEP IN YOUR CAR IF YOU HAVE TO, RATHER THAN STAYING HERE. IT IS HIDEOUS!!!!! read more

This place is the absolute worst spot imaginable. We had no option but to stay here after scouring for hotels for more than an hour. Here were the low-lights of the room: -Horrific smell -Blinds w/ Holes in them -No toilet paper in the bathroom -Holes in the wall that were painted with a different color paint -Disgusting breakfast It truly was the worst hotel imaginable. If I had to do it again I would have slept in my car and bathed in a pond or a water fountain. read more

ROACHES!!! I found roaches in my room along with pincher bugs and Rollie pollies. The manager had a huge issue about it and tried arguing about it to cover his ass. Talking about how they removed the carpet to get rid of them. We've stayed here before and he wants to say one time is no big deal but one time is enough and we will not be returning. This place deserves no stars it needs to be shut down. The manager needs to suffer the consequences of his arrogance. How do you refuse someone their money when they find roaches and no longer want to stay. read more

Budget Inn Hayward - Hotels Near Me - Hayward, California

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This place sucks ass and so does the front desk manager Sunny he is rude and he doesn't give a damn about his guest all he cares about is the money! I checked out of there earlier today! My room smelled like smoke and mold! Sunny didn't even try to give me my refund he made excuses but I promise I will get my money back lol! Do not go to this place it's Ghetto and the cops where there twice last night because of drama and the second time the cops came it was because the lady and guy next to my room were fighting each other please do not go to this place! read more

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This place is definitely budget. The bedding was straight out of a prison. The shower was downright strange. The fan in the bathroom sounded like it was about to rattle loose from its mooring. On the plus side, this motel is very conveniently located for getting on the freeway. And the price really is unbeatable. read more

Cheap for a reason. Then they'll chrg you $250 on top of your bill if it takes them more than 15 mins to clean your room.

Lady at the front desk ask me for a deposit in cash. It was at 9pm. When I said I didn't have cash she took my card. This place is suspect. Will be checking my account as a deposit was not mentioned anywhere. They do not provide you with internet information unless you ask and if you don't ask they won't give it to you over the phone. Sheets were dirty, not a good experience. read more

Trashy and unprofessional rude, not cleaned properly all around bad. You be better of sleeping in ur car at least u already know What's in ur car read more

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This is an very old hotel and ran down... stayed here 15 years ago and nothing seems to be upgraded or taking good care of. Bed hard pillows cheap. Lady came outside to do registration. Only give 2 stars bcuz I didn't wake up with bed bug bites! read more

Wow! How do you remodel this! There's a variety of factors that you can't blame on the motel itself like the congestion,noise and people in the area but I'd not stay there unless you have no transportation and need immediate sleep! . Some of the customer service and other internal issues here need real attention to improve the reviews here! read more

The worst I came with my 5 year old I called in advance inquiring about a service dog protocol. The lady was rude. I asked about the pool (the whole reason I came( no information was given. It says breakfast included! No breakfast! The guy was rude at our check in. When booked it said nothing about a $100 deposit for stay. Absolutely unprofessional I commuted to get here I'll never come here again!!! I'd give this hotel negative stars if I could! read more

This place is not the place to stay if your looking to save money. Its not worth it. The place stinks and the staff members are rude. They laugh at you when you make a complaint. No customer service skills what so ever. read more

My very good friend stayed here a few nights ago. BUG BITES all over his girlfriend, and the owner/manager refused him a refund of the full week rent on his room. If you are looking for pets/infestation, then by all means, have a nice stay. Is your skin crawling/itching yet, because mine is. YUCK!!!!!!!!!!! read more

Just do yourself a favor and choose another cheap motel/hotel. You can definitely find a place in Oakland that's the same price or lower and would be better than this place. The family that runs and operate this place are super unprofessional and conduct shady business. 1st red flag, after booking through hotels app, I got an email from Budget Inn asking me to write a positive review in exchange for a discounted rate for my next stay. I don't ever plan on returning. So I will speak about my experience as it was; I will not lie for a business that doesn't even care about their customers. Red flag #2, the guy at the front desk was too distracted on his phone to notice we rang the bell and was standing there for a while. When he finally realized, he gave us attitude for interrupting him. (Also, there was an older man who was pacing in the back shirtless, like we see you...?) After checking in, we went to the assigned room which was OCCUPIED. Yes, the front desk assigned us a room that still had guests in there and we walked in on them. The guy staying in there rushed to the front office and my bf did too to get a new room. Apparently, their system was messing up and didn't recognize that the prior guests extended their stay. So on their end, it said the room was open when it definitely was not. Red flag #3, the other guests who stay at this location are sketchy. We could see that someone's car got broken into in the parking lot. The people who stayed in the room above us were stomping around and slamming drawers and doors from the time we arrived (past midnight) to early morning. I don't understand what they could've been doing for all those hours cause it was persistent. After not sleeping at all, even though we got there late night and were exhausted. My bf went back to the front office to change rooms. This time it was a woman who helped us and she said there would be no rooms available until after 3pm. Well this whole experience started off on a bad note, so we told her either they give us a new room or we want a refund. She complied and guess what? She assigned us the SAME room from last night that was STILL occupied. We explained to her that this was the issue yesterday when we checked in. At this point, they still don't understand why their system was messing up and we just wanted a refund. (Bonus, they don't offer refunds.) So finally she went around the buildings and said she found a room that was open. That's weird. Just a min ago she said no rooms would be available until after 3pm...Anyways, they wouldn't give us a refund so we accept the room and move over there. Red flag #4, we paid for a king room and this new room was less quality than the one we were just in. Why is that? This new room's linens were more rough than the last one. This room was literally falling apart. The ceiling fan in the bathroom was hanging on for dear life, screw loose and everything. Had this fell on our head while on the toilet, that would be a lawsuit. There were minor damages in the room. I took a video and pictures just in case they try to blame us and keep my deposit. I also found a cockroach next to my bf's luggage. Then going back to red flag #3, the people staying in the room next to us started having a heated fight at 12:14am and didn't stop till almost 2am. They were banging on the walls, screaming at the top of their lungs, slamming doors and causing a scene right outside our door. I called the front desk to tell them what was going on and they did nothing. We were so put off by our overall experience, we left early. I paid for 4 nights and left halfway through. I wasted almost $300 for a terrible experience at this dump. Oh and it's free wifi but you have to request it, they don't just give you the login upon checking in. The signal is horrible though so you're better off using mobile data or hotspot. read more

I only stayed here because of an EMERGENCY. Do not stay in this cockroach infested hotel . I work in hotels so when the "night manager" tried to tell me there's no cockroach's in the room even tho at check in there was clearly one climbing on the wall in front of my face, he tried to make me look stupid like I didn't know what I was talking about. Hahaha what a fuckin joke off a staff . Again I only stayed here because I had an emergency but this place doesn't even deserve 1 star. I was a manager at Extended Stay America... I know exactly wtf a cockroach looks like . Please educate your staff - especially your "night manager" read more

Called down to the front desk at like 4pm asking for some towels so I can take a shower but they couldn't give me some because the lady that cleans takes the key with her!! X( read more

Required documentation for medical service dog which break Ada laws/federal laws They are allowed to ask specific questions and that is it. I have proper documentation but it breaks Ada laws as one does not need need to disclose personal/very specific diagnosis from doctors verses vague. It is why Ada laws are in effect to protect the rights of of individuals. Anyone can obtain make certificates online for medical service dogs now a days and it doesn't make them a medical service dogs by the way. This place needs proper training and should be trained on manners and laws!! read more

The general manager Vic is very rude. I don't even know if she gave me her correct name. It's an Indian lady. I wanted to extend my stay in the same room, but she wouldn't give me the same rate as what is listed in a hotel tonight app--instead of only paying 76 dollars, she wanted me to pay 110 dollars. I asked her what if I rebook it again. She told me in a rude way that I have to wait 5 hours to get the 76 dollars. I have to leave the room and come back again after 5 hours. I'm trying to stay in the same room, so I don't have to move at all. This so-called general manager is very unprofessional and not capable of doing her job well. She made it so inconvenient for me that I have to stay somewhere else. When I told her I would give you guys a review about my stay here, she got even madder. No wonder this hotel has a very low rating. How can you overcharge me in the same room I'm already staying in when the app tells me 76 dollars. No wonder all the other rooms are empty. This lady is incompetent and doesn't know how to manage a hotel. Not to mention the hotel is dirty! It's unfortunate for me to even stay in this hotel. read more

Tall old Fijian guy at the front desk is a bit of a creep. He wasn't so friendly to my guy but when he talked to me he got really friendly and a bit too friendly for my comfort zone. A day after check-in red flags were up when he was following my guy back to our room and loudly asking where I was and being very insistent to see or talk to me for the itinerary? Too creepy. Rooms are dated and VERY dirty. read more

FIRSTLY, LETS NOTE THE FACT THAT THE 1-STAR RATING IS ONLY THERE BECAUSE POSTS WONT ALLOW A ZERO RATING (YELP DEVS, U GUYS SHOULD ALLOW ZEROS! I stayed here last year and the staff was decent, at best. The rooms were not the cleanest, the staff refused to remove my used towels and replace them with new ones each day of my stay (which I thought was common practice???). Anyway, I decided enough time had passed, and perhaps a new staff or new management had straightened up the place since my last visit. I jumped online and checked Priceline, found a deal at this place for $45. So I proceeded to call the hotel directly, just to simply VERIFY that I can reserve a room for a certain number of nights at the price listed on Priceline (which is not uncommon, plus I just prefer to double check things & have all my ducks in a row before making a commitment, in general)... Anyway, the man at the front desk who answered my call was rude from second one. I first asked what the rate was for a single room (most hotels do not have set rates, in fact they change quite frequently) and the employee answers with a sharp, nasty "The price is the same as it has always been!"... OK, so I then proceeded to ask him about the $45/night deal I found on Priceline, and he responded with "Why are you asking me? Why did you ask the rate if you think it's $45? Call them (he meant Priceline, I assume?) and ask them these questions!"... Then he hung up on me before I could express my dismay... Now, granted, I had stayed at this location before, so I had not walked into this situation with any expectation of receiving superior customer service, on any level, from this group, but the response he gave was excessively rude and condescending, even for them. Anyway, I wouldn't recommend this location, for several *legitimate* reasons, but primarily because you'll pay a three or 4 star hotel price, but will have to deal with attitudes and disagreements and argumentative staff for your entire stay. Their prices are too high when you consider the sacrifices the guest has to make (NO customer service or consideration for their guests, lack of cleanliness, etc)... I guess if someone's in a bind, and when all the surrounding hotels are booked to capacity, then understandably the last resort would need to be this place (I'd bet money this location is never completely booked, sad for them it is mostly just because they have extremely RUDE people on their employee roster. :-\ read more

The Punjabs who own this place are very rude. If you're into being disrespected, this is the place for you. I'm a writer but I was left without words when we inquired about our deposit and was yelled at. Clearly they think they are back in India and we are their slaves. I made sure to let the tool know I wrote a bad review for bad service in their cheesy motel. read more