The front desk was very, very helpful and kind and just all around Pleasant person to talk to. Her…read morename is Danielle and she deserves a raise.

Surprisingly nice! A secure, welcoming lot, conveniently located, quiet, a very friendly check-in,…read morea room with good lighting (fantastic bathroom vanity lighting) and HVAC, CLEAN, a comfy bed, desk and lounge chair, a mini fridge, coffee, hot breakfast - where do I stop? Oh, and fluffy towels... all at a reasonable price. It's not fancy - but it's great for what it is. It'll be the first place I check when I next stay in this area. Thanks to the staff here at the Anderson Best Western Plus: I wish more fancy hotels treated me this well!

Love love love online checkin process. Picked the perfect room for me. Front desk clerk CC very…read morepersonable. Lobby area nicely furnished. Coffee (at 4pm on Saturday) tastes fresh hot and good. Recommend this hotel when visiting Anderson, In.

This is not a good review. I have stayed here before, and it…read morewas good. This stay was barely acceptable. The good - the staff is friendly. It is conveniently just off rt 69, and close to town and the university, with many restaurants around. The not good - the noise from other guests arriving at 1 am and later is very noticeable- so much so, it sounds like they're in the room. The room was not very clean. The bathtub did not drain (yes, I checked the stopper was up.) There was hair in my towel when I shook it out. And, it took an hour to check in the group - even though they had all of the information and they were called an hour and a half ahead to be notified we would be there in an hour and a half. Oh and the parking lot has, not pot holes, but canyons. No doubt I will stay here again, but I hope they get there act together.

Made a reservation at this hotel for four days. May 28-June 1. We stayed there 3 nights. nothing…read morewrong, nothing bad. We decided to check out early and get a jump on getting home. We live in Georgia by the way. We did get checked out by the checkout time. Per company policy, according to the desk clerk, they could not cancel the fourth day. So, I checked out Hotels.com fine print which states that it is up to the hotels discretion whether they would charge an early cancellation fee or not. They charged full price anyway. The desk clerk called the manager, the manager told the desk clerk to charge us. It's in the manager's lap and she chose to take our money

This is my third time staying at this hotel in the past year, and each visit has had cleanliness…read moreissues. I've found hair in the tub, wet towels left hanging in the shower, and once even found cheese on the bath mat and in the tub. The service and location are great, but the lack of basic room cleanliness makes it hard to trust this place. I really hope things improve--guests deserve clean rooms.

Hubby & I came into town for my class reunion. Our room was clean & spacious. The bed was…read morecomfortable. We were on the 3rd floor & it was pretty quiet. I used the hot tub. It was nice but not quite as hot as other hotel hot tubs I've used. Breakfast had a decent variety of hot or cold items. When checking out, I informed the housekeeper that the tub faucet was dripping & she said she would tell the maintenance guy right away. We would return here. The price was reasonable.

The room was clean and comfortable. The rate was reasonable…read more The front office staff was polite, friendly and helpful. Easy on/off to highway.

Dirty. Plumbing non functioning. Ice maker runs at 68 decibels. Pool doesn't look like it's been…read morecleaned in weeks. Breakfast buffet missing most standard items. Staff doesn't care. Someone needs to notify HI National about this place; it should be shut down.

Property: Pretty dated. Needs a really big update…read more Cleanliness: Meh. Rooms smell musty. There was some moderate dust but wasn't horrible. It just doesn't smell fresh. Service: Hit or miss. Some of their staff were quite friendly, however most seemed like they would rather work elsewhere. Internet: Terrible. Likely the worst I've seen in hotels. As a business traveler, this s really important. I don't just mean slow.. I mean when I ran a speed test there was a lot of packet loss, download speeds were very slow, upload speeds were terrible, signal jitter was pretty high as well, along with very high latency. This is a huge miss, and I'd not recommend this to anyone I won't be back and cannot recommend this place to anyone.

we checked in on Monday 4/14 and checked out 4/16.I advised the fro to desk the morning of 4/15…read morethat the bathtub was backing up. She said she would have someone fix it. The morning of 4/16, upon taking my shower the shower was STILL BACKING UP. Upon check out advised again and was told they sent someone and it was fixed. Asked for a room comp and was told no.

Been choosing and staying here lately when in town. Seems to be cleaner than many other hotels in…read morethe area!

I opted to drive three hours to get back home before staying at this hotel!…read moreFilthy. When I received my key the cleaning people were still in the room. They requested an additional 5 minutes was the funny part! I request a refund, and the front desk person asked with an attitude, " Did you not see this when you walked in?" I said the bed was made and I removed the covers......he said, "OK, ok." This placed is dated, dirty and disgusting.

Everything can improve. The service was almost non-existent and the room had mold in the bathrooms…read more The refrigerator was dirty, the desk in the room was dirty, the bed had stained sheets. The breakfast was non-existent. Just a step up from being homeless. The health department needs to shut this place down.

Great hotel for the money. Our room was clean and the Danny at the desk was friendly and easy to…read moremake a reservation with. Great location right off the highway and within walking distance of a Speedway convenience store. The hotel is dated, but other than that, we had a nice stay.

I am Very upset with this business, We rented 15 rooms for work, and they are unable to give me…read morereceipts after 3 days of asking, so now i have lost all the money I paid out of my pocket, because I was not Important enough for them to figure out how to give me a receipt. We will never darken there doorways again.

I had the best time at this Marriott. Looking at the photos I took of my room, I'm reminded just…read morehow much I loved my stay and will always remember it. My visit to Muncie was made all the better just by staying at this hotel. According to the internet, the official name of the hotel is the Courtyard by Marriott Muncie at Horizon Convention Center. Whatta mouthful! I'll just call it the Marriott. I never liked the term "conveniently located," because it raises the question: convenient to whom? It's such a nebulous, throwaway phrase. But literally, this Marriott is conveniently located in downtown Muncie, in the middle of the city and within steps of many restaurants and attractions. There's even a terrific restaurant attached to the hotel that's located downstairs (1925 Pubhouse). The hotel is next door to the Muncie Children's Museum, within sight of the Muncie Visitors Bureau, and across the street from a grassy area where many outdoor concerts happen during the summer. If you want to not use your car very much when you visit Muncie, but you want to do a lot and visit a lot of places, this is a good hotel at which to stay. One of the cool things about this Marriott is that it is a teaching hotel, and provides job training and employment for people with disabilities. I love that. The dude who checked me out of my room, and the homie who kindly sold me a cup of coffee and avocado toast, both had disabilities. My lovely interactions with them were an integral part of me loving my stay. As for my room: It had a comfy king-sized bed with lots of pillows, a TV that you can connect to Amazon Prime and other streamers to watch your favorite movies about hundreds of beavers, a mini fridge to store water bottles and chill a bottle of white wine, and a view that overlooks the city. It is a nice, clean, functional, comfortable, restful and special hotel.

It has been over eight years since my original review of Muncie, Indiana's Courtyard by Marriott at…read moreHorizon Convention Center Since that time, I've stayed in the hotel any time I return to Muncie and it has become a regular part of my travel routine within Indiana. The hotel is a Marriott franchisee owned by Arc of Indiana, a non-profit organization dedicated to supporting individuals with intellectual and developmental disabilities. The hotel is a "teaching" hospital and plays host to the Erskine-Green Training Institute - Indiana's first statewide hospitality training center for individuals with disabilities. The goal is to train folks with disabilities for a competitive wage jobs. The hotel itself is a for profit project that provides an immersive training ground for those interested in hospitality industry jobs.The hotel is contractually obligated to have at least 20% of its employees be persons with disabilities. While Scott Wise's Thr3e Wisemen Brewery was part of the hotel in the beginning, it has been replaced by a similarly themed 1925 Pubhouse that also serves as a training restaurant for Erskine-Green. Opened in December 2015, this Courtyard is a six-floor hotel that is attached to Thr3e Wisemen, the Muncie Children's Museum and the Horizon Convention Center. Originally targeted for the old Roberts Hotel, which was snatched up and turned into condos before the project was greenlighted, the hotel ended up being built on land donated by the city of Muncie. During training, Erskine-Green Training Institute students stay at the hotel, unless they are relatively local and commute, while in their 10-13 week training programs. This also means, of course, that this Courtyard is one of the most accessible hotels you can imagine. Truly. It offers a variety of accessibility options in the majority of its rooms including wheelchair accessibility, roll-in showers, and adaptive equipment for both visual and hearing impairments. Some of the rooms even have automated doors (though, ironically, mine wasn't working during my most recent stay). The hotel was recently renovated as it nears its 10th anniversary. It offers spacious rooms, contemporary/clean decor, a fair pricing point, an in-house bistro that offers breakfast and dinner, an around-the-clock Starbucks option (not full menu), a nice and wheelchair friendly pool, a fitness center, and even a check-in center that has been made accessible. You should know, as it's a tad confusing, that the parking in front of the hotel actually belongs to the new condos. Don't park there. They seem a tad moody. Instead, there's a parking garage behind the hotel where guests park for free (It's $1 an hour if you're just visiting). There's no doubt my affection for Erskine-Green somewhat skews my rating, and I'll acknowledge that while I seldom have any issues on this visit the automatic door didn't work (and it's quite heavy without the automatic feature) and a packed house due to a convention clearly had the staff a bit overwhelmed. Minor quibbles (though having stayed from Friday evening to Sunday, I was a bit bothered that no one bothered to address the automatic door). On the plus side, a previous tip I'd made to lower the bed had actually been implemented. Bravo. As this is centrally located in downtown, the hotel attracts a variety of traveling guests, businesses, and others. On one visit, I even met the duo from Air Supply in town for a concert (If you don't know Air Supply, move on - I'm old. Get over it). The meeting rooms were nicely equipped, there were charging stations all over the place and even more since the recent renovation added charging stations at tables. Profits from this hotel go to benefit the Erskine-Green Training Institute and other ARC projects. So, you have a terrific room at a fair price with great service and you're supporting a great organization working to put folks with disabilities in the workforce. It really doesn't get much better than that.

Lovely Place. Quiet. Top notch B&B! My room was red and decorated so lovely. Private bath. I would…read moredef stay here again.

This is a very charming, warm, and inviting place to stay. It's clean and quiet. There's a small…read morekitchen that provides snacks and a fridge to store leftovers when you dine out. Our cozy room (the Paris room) offered a private bathroom which we appreciated. The only downside would be the location - it's in a very small town with almost no amenities, so if you are looking for excitement, this is probably not your place. However, If you want a retreat And you just want to visit other places like Fishers or Indianapolis, this is it! Our host, Jayne, gave plenty of nearby options to explore, eat at, and have fun - all about a 30 min drive.. We plan to stay here again!