Made a reservation to pick up a 15 foot rental truck a week in advance. When we arrived at the store to check in and pick up the truck, we were stunned to hear that they did not have it. I confirmed that my reservation was in fact in the system, but it turns out that they never delivered the truck to the location. The guy offered to let us borrow an almost 30 foot truck, but there was no way we would be able to fit a truck double the original size we ordered in our apartment complex! We unfortunately had to call up the other truck rental companies in the area and get another truck so that we could move because we had people waiting for us back home. Luckily, U-Haul had a truck available so we went ahead, cancelled the reservation and headed over to pick it up. Not going to be going here again! read more

DO NOT RENT from this location. As you an read everybody else's review MARY is the WORST represenation of customer service. I reserved a Mid-size car on the site, got to the store at my arrival time 10:30am. to pick up the car. She said to me she was getting ready to cancel my reservation, because she did not have that size car. They had a mazda cross tour which was an extra $10 a day I said fine I will take it. The quote over the phone was $122, when the total came up it was $345.91. I asked where did the other $200 come from she said the deposit ok fine. I put my card in the terminal the charged said approved, she then asked me to put my card back in I said it already said approved. She said it did not generate a contract, I pulled up my account showed her that it already charged my account. She calls someone name Daniella and they tell me to call Amex, the representative from AMex confirm I was approved for the transaction. The representative tell her to reverse the charge do the transaction over so I won't be double billed. Now she can't cancel it, but she said when I first came in she was going to cancel my reservation. I never was able to rent the car because a contract never generated, however they have not refunded my $345.91. I have put in a complaint with the Better Business Bureau, which this address never came up in their system. I don't believe this is a legitimate business. I have also contacted the state inspector's business office to inspect this business for fraud. Amex has a red flag on my account for this business. I have also contacted the News channels for business fraud. I'm suggesting that that read the yelp reviews, because everybody seem to have the same story line from this business. read more

I dropped off my rental at another budget that I had for the week and booked at this location for my second week. I took an uber to this location and got there at 6:06. I was met at the door and told I was late because my reservation was at 6 and he was going home. I will be sending an email to corporate and never booking from here again. Based on the reviews, I see that is the wrong place to go, but I didn't see it before because I used the uber app to rent. Now, I have to wait until tomorrow to go someplace else. I will no longer be using Budget rental to say the least! read more

A Total Scam--Avoid at All Costs This was hands-down the worst rental car experience I've ever had. I booked the car online with my debit card, and the website gladly took my money--no problem there. But when I showed up to pick up the car, I was told by Mary they don't accept debit cards for the security deposit. Funny how that very important detail is nowhere to be found when you're booking. To make it worse, I offered to use my husband's credit card for the deposit, and even had him call and give verbal permission--they still refused, because he wasn't physically present. So just to be clear: they're happy to take your money online, but when you show up, they'll refuse to give you the car over some technicality they never warned you about. I even went to Budget.com to show their debit card policy and Mary refused to honor it and claimed to have made this new rule last week. There were 2 other people there waiting to pick up their pre-paid/reserved cars only to be turned away due to this arbitrary debit card policy. The office itself? A dirty, run-down shack in a random car shop parking lot. There is ONE person working at a snail's pace. I waited in line for 30 min just to be told I was out of luck. Nothing is automated--everything is done on paper, and they're using a computer straight out of 2002. It's like stepping into a time warp, except no one warned you it would also ruin your travel plans. This place is disorganized, misleading, and an absolute waste of time. Do not book here--you'll regret it. read more

Yesterday morning I brought my car into the mechanic before work. Yesterday evening my wife's car blew a tire. We both had to Uber home, but last night she reserved a rental car from Budget and used a debit card that was authorized for the credit check, deposit, and rental itself. With the confirmation number in hand, as well as the confirmation email, and the card on file with her name on it, my wife takes an Uber to Budget to pick up her rental car, as she has urgent matters at work that she needs to get to. After waiting almost 40 minutes in line for excruciatingly slow service, she is finally attended to by "Mary" at location 30965, who instantly denies her, now saying she needs a "major credit card" to complete the purchase. The same "purchase" already accepted, completed, and confirmed on the Budget website the night prior. My wife presents the card used for this purchase, but Mary refuses to give her the vehicle. My wife calls me as she's now close to an hour late for work, and 40 minutes away from home, with no vehicle, and being threatened by Mary that there will be a $150 cancellation fee if she doesn't follow through with the rental (that Budget confirmed was already paid for and ready for pick-up). I told Mary I would give her my credit card right now so my wife could get the vehicle and go to work. Mary says she won't accept it and that I have to come in person (which I can't do because I am at work and also don't have a car). My wife asks her why not, and Mary says it's the policy. My wife pulls up the official Budget company policy from their website and tells Mary that is not written anywhere in the policy, nor is there anything about only being able to use a credit card and not a debit card. After essentially proving on the spot that Mary is in violation of company policy, she still refuses to give my wife the car she has already paid for, continuing to demand a credit card (despite my wife standing in front of her with the debit card that the car was already purchased with on Budget's website). Finally I just paid for yet another Uber to take my wife home, where she's currently stranded, without a vehicle, and missing a day of work due to Mary refusing to provide her with the car my wife's debit card was already charged for. read more

If you attempt to review this location on Google, the option is disabled. I am assuming that the owner is attempting to filter out bad reviews. SO I BROUGHT THE HEAT TO YELP! Do not use this location for AVIS! My mother and I both had separate experiences where the man behind the counter (of Middle Eastern or South East Asian descent) would not speak to us, was rude/dismissive, and found a reason not to rent the car to either of us. For my mom (800 credit score, perfect driving record, high limit credit card), he simply said there were no cars available for her RESERVATION! Her RESERVED car. For me, he said I failed the credit check (yes my life is a mess right now) and if I had READ the website, I would've known about the credit check. This was the first thing this man said to me. He didn't even speak to ask me for my ID. He stared at me and made the universal sign for card. I asked for the $400.00 hold on my card to be canceled. He said it was up to customer service and gave me a random flyer that didn't have the number to call on it. So yea, just simply avoid this location and beware the "good" reviews on Google. I promise you the bad ones were removed. read more

AVIS and Budget are at the same location on Main Street, fyi. Absolutely the worst car rental experience ever! DO NOT USE! I travel a lot and often rent a vehicle to keep miles off my personal vehicles. After renting with NO problems from another rental company down the street for years, I went on Costco Travel to give this one a try. The price was right so I said, Ok, I will give it a shot. Wrong move....The first time I rented from here, the young lady who worked the front was VERY nice and professional. Got me in and out with a vehicle. Shortly after taking the vehicle, I noticed a large nail in one of the tires, took it back and got another vehicle right away, no problem. Last week, I figured I would try them again. Got a new model hybrid vehicle this time. The gentleman who checked me out with the vehicle was friendly and nice. I got the vehicle because I had to leave at 4 30 in the morning to go to a cold region about 5 hours away. When I got up the next morning , it was 28 degrees and the. vehicle would not start. Full of gas, loaded with luggage, nothing!! Realizing I was on a tight schedule and had. to leave, I threw my stuff in my truck and then tried to start. the rental again. This time it started, then cut off. You cannot jump start a hybrid vehicle like a regular car. You are pretty much at the vehicle's mercy. The vehicle was blocking my truck so I had to wait for it to start again before I could go. I definitely didn't trust it to make the trip to colder weather, so I left the key at my house for my family to give back to an AVIS rep. I contacted AVIS/BUDGET later that day and spoke to an employee who advised me to contact AVIS roadside service. No apologies, nothing....I then contacted AVIS main line(Roadside Service) and the agent, Ashland, was very nice, apologized and asked if I wanted another vehicle. I explained that I was at my destination in my own vehicle, but appreciated the offer. I was told the vehicle would be picked up and taken to Baltimore for further inspection. Within 2 hours, it was picked up and taken away. I researched HYBRID vehicles and found out that they SUCK in cold weather and start sporadically in COLD WEATHER. Their batteries come into question. Why would Avis have these vehicles in their fleet without THOROUGHLY checking them out? Just rent them in the warmer months if you must rent them. Better yet, do the required service on them. I filled the windshield wiper fluid with almost a whole bottle myself. (Due diligence during my pre-trip check at my house. This could have ended way worse, if I'd been stranded somewhere as a senior citizen or had small kids with me. Not good at all. I will be notifying Costco about my experience here as well...hopefully, they will remove them from their travel page. This place will NEVER see me again. I am telling all my friends and family NOT to go here under any circumstances. read more

DO NOT USE!!!! I made a reservation for a Saturday. Called TWICE to confirm because that day was the only day I could move. Was promised that everything was good with the truck. They called me 15 minutes before pick up to tell me that they didn't have a truck for me and that they would call me as soon as a truck was available (three days later- no truck). This of course, me in a serious jam.. AND THEN! On Monday they charged me for the truck, because (wait for it) I never returned the truck. Um, hello? McFly? How could I possibly return a truck that they never had to rent me??? I'm told it was because I cancelled the reservation. NO- I most certainly did not. They cancelled it. Worst experience. Don't use. You'll end up frustrated and scrambling at the last minute. I ended up using Penske for a lot more money. read more

Do not use Budget at all. Made a reservation to pick up a 12" truck over a week in advance. Received a call less than 24 hours prior to pick up to be told that there were no trucks in the area. Told to call back at the number from which I received the call. Did so and the number was for AVIS! When I called Budget I was told their protocol was to look into the issue during the next day's business hours. I was supposed to pick up the truck at 9am the next morning! I cancelled the reservation, inconveniencing 3 generations of my family. read more

Reserved truck, received written confirmation. Called 2 days before to confirm and question what they do if truck not available. I was assured that would probably have truck and if not they would find another local truck and I would receive a discount. Got there in morning, the employee behind counter said, "didn't you get a call telling you we wouldn't have a truck?" uh...no, just an email confirmation 2 days before. So no truck available and they were unable to find a truck. Their attitude was "tough luck". read more

Awful experience and would never recommend this rental location! First, we reserved a 4 door, 5 seat vehicle and were given a 2 door, 4 seat vehicle. When I said that's not what we reserved we were told that was the only vehicle they had and we could take it to BWI airport (35 minutes away) to switch. We figured it wasn't worth it and we'd take the vehicle they had. Then they said they had to take it for an oil change and it would be a 15 minute wait...despite the fact that we arrived at 1215 for our 1200 reservation so they could have already had it ready upon arrival. Then after we returned the vehicle, we realized we had left a garage door opener in the vehicle. So we called (about an hour after we returned it) to see when we could come to pick it up. We were told they already rented it for a month long rental and hadn't found a garage opener in it. Some great job they do cleaning the vehicles between rentals! They claimed they called the people who rented it and there is no garage opener in the vehicle. All around terrible service. Don't rent from here. It's not worth the slightly lower price than what you find at other locations in the state! read more

Worst Rental Ever... Well, if you are looking for a rip-off, have I found a deal for you!! I needed to rent a car for the week, because my truck was in the shop. I shopped around online to find a deal, but I didn't have a lot of time. I wish I had TAKEN more time and not ended up doing business with this guy. The guy was supposed to pick me up from work, 3 miles from their location. I should have known when the girl who answered the phone (on the 27th ring) could barely speak English and had to get the directions 3 times. Then this clown shows up an hour late, leaving me in the cold waiting. He doesn't apologize, barely even pausing in his cellphone conversation to unlock the door for me to get in. So the illegal cellphone conversation continues (can't talk on a hand-held phone while you drive in MD) and I ask about keeping the vehicle an extra day (original reservation was for Thursday drop-off, but the shop told me my truck wasn't going to be ready). I got a grunt and nod of what I assumed was consent. Friday when I drop the car off, the rip-off was ready. I had filled the car up, got the road salt washed off and thought all was well - I'd rented cars before and thought I knew about the "tricks". BANG! I was charged a different rate for the "extra" day with a $10 "late return" charge!! And the guy was a rude ass when I tried to complain! Do yourself a favor - you'd be better off walking! read more