terrible location and very poor service. Worse rental experience I have ever had. I would not…read morerecommend.

absolutely horrible service!!! i rented a mini-van 4 weeks ahead of time and received a call 3…read morehours before scheduled pickup to say they had nothing for me and claimed all of the other sister locations had nothing! no offer for any other options....basically sorry and go somewhere else at the last minute!! horrible, unreliable, unprofessional, pathetic planning and no effort or concern about their customer to check throughout the stl area to find an option. terribly run business....go to stl

Great company great service, vehicles are clean, and reliable. The company also offers vehicles…read moreon turo.

From the owner: We offer contactless pick up and drop locations. Skip the counter at traditional rental car…read moreagencies. Book the car once approved the vehicle will be at one of our convenient locations.

I had a really disappointing experience at the Avis location in Fairview Heights. I was denied a…read morerental because I was using a debit card, and the staff told me it was due to their "soft credit check" policy. What makes this especially frustrating is that I rented from Avis in San Diego just a month ago using the same debit card without any issues. The inconsistency between locations makes it difficult to know what to expect as a customer. If this policy varies by location, that should be made much clearer before people arrive to pick up their reservation. I understand businesses have policies, but consistency and clear communication are important. I rearranged my plans based on my reservation, only to be turned away at the counter. I left feeling frustrated and disappointed. I hope Avis does a better job of standardizing its policies across locations or, at the very least, clearly communicating any location-specific requirements before customers arrive.

Due to high gas prices, and post-Covid Spring break explosion, we had to cancel our trip to…read moreFlorida. We decided to take a road trip to Atlanta instead. It was kind of last minute, so we weren't sure we would even be able to get a rental. This location took EXCELLENT care of us. The owner, Sergei was patient with us, and worked hard to get us in a comfortable car. He also took the added step in going over gas mileage, and gave us a choice between two vehicles that were comfortable AND efficient-since we would be driving through mountains and hadn't considered this! The car was VERY clean, tires were good, and as he said, it had great mileage! The woman that was there the day we picked up was super friendly. She went over everything so there would be no surprises, which was appreciated! Great service by this team! Thank you for saving our spring vacation! We will definitely be back for our next road trip this summer! Thank you SO much!!

I love this place they are. All. So nice we always shop here. I went some other place to rent a…read morewasher and dryer. Too. High. Not. Berts so I cancelled my contract with the other. Guy. And came back to my. Store. Bert's. Now it's only. Bert's for us. Stop by and see them you will be glad you did. Thanks. Bert's. I. Love you guys

Worst service ever!had a couch that ripped (from things on my back pockets) in one week.wouldnt…read morereplace it.jack has no customer service education thinks he can be rude and calls names to customers that have not been rude to him.jack will run that store into the ground! I feel bad for the original Bert to have someone like him in any of his stores!a homeless person could do better than him!give the homeless a job not jack!

I booked a cargo van 2 months prior to my move and turned up only to be told that the cargo van…read morewas not available and the van that was available the guys said they wouldn't let me drive. I was then offered to go to St. Louis in an unsavory area to pick up a van that I didn't reserve. Then they charged me $150 as a no show. Terrible business. Go to new U-Haul next to Walmart. Far far better business.

The lady at the front desk was extremely rude. She also closed for the day at 12:45 when they were…read moresupposed to be open until 1pm. She got in her car and left. No explanation.

Service is never quick, doesn't matter the day doesn't matter the time. 2 people working isn't…read morecutting it. They need an adjusted budget to support the demand, just never enough ppl. Starting to shift rentals away from enterprise purely because this location can't ever keep up. Renting a car has become a pain, wait time is entirely too long. Should take minutes but usually requires 40-60min minimum.

waited for over an hour for a car we had already called to confirm and register to for only to find…read moreout they rented it to someone else that morning so we had to wait on another vehicle to be delivered. while waiting in my personal vehicle an employee pulled up next to me slammed the door of the car into my car enough to make my car shack (I drive an mid sized SUV) rolled down my window to his surprise asked if he slammed the door into my car he first said no and I looked down at the door touching my car. his response then was "so what, what do you want me to do about it". no damage no mark not a big deal but seriously you lied then said you didn't give a crap try an I'm sorry about that and check yourself if there is any damage. Enterprise frankly yall have not been great over the last year of renting from yall for work but this tops the cake.

This is theeee worst location to rent from. Getting my rental is fine but I'm always overcharged an…read moreenormous amount when returning. If you have a weekend rental they automatically charge you for the days they are closed. I had a one day rental pick up Friday and returning Saturday for $53. I returned the car on time. Monday I get a receipt for $168. It's almost impossible getting through to speak to someone to get it resolved. The first time it happened I had to go in because I couldn't get anyone on the phone. This is now the third time it has happened and it's ridiculous. Hertz you need to fix this.

They will cancel your reservation all together if you do not pick up within 1 hour of the pick-up…read moretime. Even for PREpaid. I was shocked & sick because I work hospital & got stuck. Then to go pick it up the location was annoyed I even came in after the 1-800 help desk told me I should not be told that & just go get it! The worker reluctantly set me up with the car that was holding for me. And made sure to say "for future reference" my response was I Will Not Be Back. I was the bigger person & ended on a good note by squashing my anger & making a joke. I even apologized . I cannot be rude ever... I ended with a car, so I guess that's a win??

We tried renting online using our debit card, and we get there and there is a completely different…read moredebit card policy in place than stated on their website. The person at the desk had an attitude about it like we were the problem. Attached is the website policy. The in store policy was on the backside of an ad that had to be turned around, adds a $250 deposit as well as your rental fee, plus does a credit check that does not tell you what credit score you need to pass. We asked him, and he gave us 3 different scores they were looking for. Then, when we had to cancel our reservation, he couldn't do it there and we had to call corporate to get our refund. Do not use this company, especially this location.

Rude and unprofessional!! The agent was outside yelling at someone about a rental and it scared me…read more I told him how it made me feel as a customer waking up and he said to mind my business. So, I asked was that how he talks to customers because I'm second guessing my rental. He didn't care that it represents negatively on whether or not I wanted to do business with Avis. He then started scold me . I just decided to leave. Dude really made this experience feel like I would be renting from a junk yard, especially the way he was dressed like he fixes cars instead of renting them. There's plenty of rental agency's near. Skip this location.