Writing a review based on our experience about two weeks ago…read more.. My husband and I flew in unexpectedly from LV due to a death in a family. Only anyone who has ever been in this situation understands the planning on a last minute flight, hotel and other arrangements are unbearably stressful and nothing anyone is ever ready for. Yet, here I am in a hotel room late at night, trying to piece together the next few days of our arrival. I was so exhausted that I booked the wrong date when reserving the rental thinking it was the next day. Next day, my husband and I get up early and uber to Enterprise. We checked in and found that I had booked the wrong date. Please note, the staff were not aware why we are in town. The young lady told us not to worry and was able to adjust the date and get us a rental. The car was ready to go and had just been maintenanced inspected. I was so thankful and relieved and everyone was so personable and friendly. I could not express how nice everyone was. She was able to answer all our questions including the toll fees and how they work. As far as the vehicle itself, Smooth ride, we never had any issues and we had the same great experience when we turned the car back in. When we turned the vehicle in, there were a few guests in front of us, the wait was reasonable and we received wonderful genuine service. We all made small talk as we waited for our Uber to get there and take us back to the airport and they even said good bye and wished us safe travels. This location was easy to find, Storefront is clean including waiting area and restrooms. I really appreciate this experience during a hard time and making it a smooth as possible.

I should not have to take out special insurance to cover your car against act of God like…read morehailstorms and tornadoes. As the owner of that asset, you should be insured for this and I should not have to pay for this damage. You did not used to do this. I am not sure when you started, but that's bad customer service. You guys are forcing me to buy the alternate insurance so that I don't have to pay out-of-pocket from my deductible in the event that this new vehicle that I'm renting also gets damaged by hail. I think if I have to have this insurance, you should be billing my insurance company for it. If you rent, beware.

I had a very disappointing experience with an attendant at your location on Sunday, May 24, 2026…read more When I arrived, the attendant was helping another customer who did not want the vehicle offered to her due to a smoke smell that aggravated her asthma. He then offered her an electric vehicle, but she did not feel comfortable accepting it. I waited patiently for approximately 15 minutes while this situation was being discussed. After waiting, I politely asked, "Can I return my car?" because I realized the intermediate/compact vehicle I was returning could potentially solve the issue for the customer he was assisting. Instead of responding professionally, the attendant became dismissive and rude, replying with attitude, "Why didn't you just say that?" I explained that he had not asked why I was there and that I was simply trying to help, since my returned vehicle may have fit the customer's needs. Rather than acknowledging this, he abruptly grabbed the keys from my hand and continued acting dismissively. What made the interaction especially frustrating is that I had even returned the vehicle hours earlier than scheduled. A simple proactive question to waiting customers about whether they were picking up or returning vehicles could have helped the situation significantly and improved the experience for everyone involved. While I understand customer service environments can be stressful, professionalism and respectful communication should still be maintained. I hope this feedback is taken seriously so future customers are treated with more courtesy and consideration.

I reserved a car online at night, then they call me at 7am to let me know that because I booked…read moreovernight they no longer have that car available. Doesn't make sense why their website shows all these cars are available and then last minute they aren't anymore, even if you reserve it and pay for insurance. Overall bad experience I don't think I would rent a car with this company ever again .

Mr. Barry was great.! He had a great personality, very respectful, friendly. I wish that I could…read moredeal with a person like that every time I go there. I will return because of his customer services. I given a 10 star!!! He needs to be a trainer on how to treat their customers. Please let him know about this! He's one of a kind or should I say kindly!!!

Van rental was nice and clean. The first agent we had to deal with was not very helpful or friendly…read moreto me or the lady before me. Told her "if she would move then he could work with me". He didn't say any words just tapped the sign that said license insurance and credit card. He was not knowledgable about their services. This first agent was Brian Delano. The second agent was very friendly and helpful he was quick and efficient. His name was David Alvarez. When returning the van I found the office empty and saw into the back office Brian again sitting talking on the phone. I wandered around the office for awhile before trying to walk around back so that I could return the van and be on my way. I reentered the office at the same time as David and another agent who appeared to be returning from lunch. I also found Brian behind the counter this time he used his hand to signal that he wanted the key back from me and again used no words but said he had to check the mileage on the van. Overall will use again but Brian Delano could use some manners.

I don't like leaving bad reviews but these guys earned it. I've rented from this location multiple…read moretimes in the past. My personal vehicle got smashed by someone running a stop sign and in the chaos of getting fighting the other persons insurance company and getting my car to the body shop I forgot my wallet. I have digital copies of license and insurance and they stated they may be able to make an exception. Came back to me 30 min later to tell me I was screwed in Dallas with no ride. Offered nothing else so I payed $90 to get an hour and twenty minute uber ride home. If they had responded quicker I could have had someone run me my wallet before they closed. No alternatives offered. Store seemed under staffed and over whelmed. On a positive note the guy who picked me up from the body shop was very pleasant. This was a well earned one star review for the hell I went through on 4/24/26.

Kristan and all the team did a fantastic job with my car rental! This is my third time using…read moreEnterprise and I am impressed and so grateful for the friendly, prompt and attentive service! Thank you for making my experience so pleasant! God bless you all!

I rented my car through the supervisor online and she was unresponsive. I could not get a hold of…read morethe location at all. The location was impossible to find- not marked. Address is 116111 LBJ. When j finally got there- no one was at desk, once I found someone- my reservation didn't show up- they finally found it. Car was not ready. I am glad I wasn't in a hurry. I will continue to use enterprise. This was my first experience with Hertz- not a good one.

We reserved a moving van from from this location 3 weeks ago. We even received more than one…read moreconfirmation. We arrived this morning to pick it up and the "hertz representative " said it was not available and offered no explanation. After an hour plus on the phone with a hertz customer service rep, We were told the van had a cracked window and needed to be repaired. They offered no time line for when it would be ready. This place does not even deserve one star. There is no excuse. We were able to find something with another company. Will never rent from hertz!

There toll plaza policy bills you a month later for almost $100. If their price beats another's by…read moreat least $100, go ahead and take your chances

Rockwall Location: AVOID THIS PLACE LIKE THE PLAGUE…read more I needed to rent a car to drive to a funeral in Oklahoma, and this was the only place in my area that had any cars to rent on short notice (3 days). I reserved the car online and my mother paid for it since I do not use credit cards. When I went to pick up the car, they wanted to see the card that was used for the reservation, which I did not have since my mother was already in Oklahoma. I got the card number from my mother and they accepted it. Then they needed a card for a $250 deposit. They needed a physical card so I gave them my debit card. My account had MUCH more money in it than they required, but they declined it with no explanation. At this point they just wanted to give me a phone number to call for a refund of the rental and get me out of their store. I did not need a refund, I needed a CAR! They did not care about my problem, they did not even TRY to find any solutions. They did not even care that they were turning away business! I told them to stop and wait. I had to have my wife come in who DOES have a credit card that we only use for emergencies. So they canceled my reservation and reworked it with HER as the driver. She wasn't even going on the TRIP! Eventually they let me have the car, and the car itself was great. But the ladies at the rental office were rude and uncaring, and have ZERO concept of customer service. It was such a negative experience that, no, I will NEVER use their services again, and no, I would NEVER recommend them for anyone else.

I recently rented a car to drive for Uber. Avis use to provide gas cars in the past. I never had…read moreissues with the cars or being overcharged by Avis. Avis and Hertz now only provide EV cars. I think Uber sent out emails in the past letting people know this was going to happen. I get hundreds of email a day so I probably deleted it without realize its importance. I heard other people in the past say not to rent an EV car. I should have listened to them. EV cars don't get good range and they cost more to rent. Trying to find a charging station that isn't being used and works waste time. I returned the car after 1 day because of how much time I spent trying to charge the car. I would only suggest an EV car if you have an at home charging station. Otherwise you will waste time finding a charging station then waiting for the spot to open.

Avoid this rental office at all costs! We rented a car from them, three weeks later received an…read moreadditional bill for "repairs" - it's a total scam and a ripoff, this office obviously pads their bills with made-up charges. If I could give zero stars I would.