I don't like leaving bad reviews but these guys earned it. I've rented from this location multiple times in the past. My personal vehicle got smashed by someone running a stop sign and in the chaos of getting fighting the other persons insurance company and getting my car to the body shop I forgot my wallet. I have digital copies of license and insurance and they stated they may be able to make an exception. Came back to me 30 min later to tell me I was screwed in Dallas with no ride. Offered nothing else so I payed $90 to get an hour and twenty minute uber ride home. If they had responded quicker I could have had someone run me my wallet before they closed. No alternatives offered. Store seemed under staffed and over whelmed. On a positive note the guy who picked me up from the body shop was very pleasant. This was a well earned one star review for the hell I went through on 4/24/26. read more

Kristan and all the team did a fantastic job with my car rental! This is my third time using Enterprise and I am impressed and so grateful for the friendly, prompt and attentive service! Thank you for making my experience so pleasant! God bless you all! read more

My recent experience with Enterprise employee at the DFW airport onwas extremely frustrating. The employee was very disrespectful. I tried to speak with the employee in a polite tone. But the more I tried to speak respectful to the female employee the more disrespectful she became and continued to speak in a very condescending manner. read more

This is the closest location to my home, so I chose it for my rental while my car was being repaired. I felt a little anxious, but they put me at ease right away. Everyone was so nice and they quickly got me into my rental and on my way! When I wanted to change cars because of a road trip that came up during my rental period, they happily did it and they did it SO FAST! When I returned the car, same thing. Quick and kind. 5/5. read more

Well I don't know what happened with the others that left reviews but I couldn't believe how easily not only pick up but drop off was. I made sure to get there when it opened for a good pick. They didn't try to upsell me insurance when I had brought my own card. Returning the car was no hassle. I think if there was one downside it was that the backseat did not look clean like the little piece of paper stating they cleaned my car. It was a quick wipe down and we were on our way. They even called me the evening before to make sure I was coming. Voicemails left were courteous and professional. read more

Overall very happy with them. I had to rent from them due to car wreck. Things happen. However, the entire pick up and return process was seamless and easy. Everyone was friendly, understanding and professional. I hated that I needed a rental under the circumstances but enterprise did a fine job and especially this facility. read more

Do not rent from enterprise, especially from this location. Blake and the entire team, are highly unprofessional and lack proper communication skills. They will say one thing and do another. The lack of regard they had for me, and experience I had in one of their vehicles is beyond me. I had a blow out in one of their cars. They did zero investigation as to understand why. I took pictures the moment it happened. I put down the down payment they told me too. They claimed there was more damage done to the car, that I did not cause. They billed my insurance company $4,500 dollars. And have now sent me another bill demanding $500 more. It's interesting the pictures I have, and the ones they took. It looks like two different cars. This was a blowout driving down the road, and the guy who towed my car away said he had only seen damage like that done when the tire is put on improperly or the axle is loose. Before my insurance company could even investigate the whys, they repaired the car. They have been extremely hard too work with. I'm reporting them to the state, and the better business bureau. read more

Go to another one! Trust me! Dylan THREATENED me and called me the n word! He should be fired! This one will lie lie lie give you the run around Under the influence of the assistant managers fire Dylan ! And a few of the assistant managers who are rude, sit in the back, do laundry, text on the phone, lolly gag, eat all while a huge line of customers waiting. Not sure whay happened to the people in charge. But whewwww this branch needs to be shut down. Go to another one... unless you want to get lied to, have to wait hrs, and get the worst customer service. EVER! read more

I have used this Enterprise location for years with much success. The management and staff are always friendly and accommodating. Last week I needed a car for one day on very short notice, and this location appeared to be sold out. I made a reservation with a much less convenient Enterprise office but when I arrived at the agreed-upon time, they were out of the size car I needed and would only offer me a much smaller model. Very unhappily, I refused, and decided to go to my regular location and see if they could help me. No surprise--Travon had me in a car (actually a minivan) and out of the parking lot in 10 minutes! He and Alondra both went the extra mile to make sure I was taken care of. I will always use this location. Their customer service is the best I've received at any rental agency! Thank you Travon and Alondra! read more

The tires in the rental car were all over-inflated. The tires had 39 PSI cold, when the recommended tire pressure is 32 PSI cold. Over-inflation of tires causes an increased risk of blow-outs, and also a detrimental effect on braking. This is an obvious safety issue. Also, the vehicle registration/inspection sticker in the windshield expired two months ago. It is illegal to drive a car in Texas without a valid registration/inspection sticker. These vehicle issues put me at increased risk, but it was no skin off of the nose of Enterprise. I feel that these are easy issues to correct, and that the agency should require that whoever is maintaining the vehicles put the correct air pressure in the tires, and also just get the vehicle inspected and put the new sticker in the windshield. It just can't be that hard. My concern is that many other vehicles in this fleet have similar safety issues. read more

Enterprise Rent-A-Car - Tires were all over-inflated at 39 psi cold. Recommended tire pressure by Toyota is 32 psi cold. This is dangerous. - Car Rental Near Me - Dallas, Texas

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I've used this Enterprise before, getting a Nissan Rogue for $30/day + $12/day for their all-inclusive insurance. I was relatively happy. Booked a reservation for an economy car on Saturday to be picked up on Tuesday. Got there, and guess what? No economy cars, so they started looking for a Toyota. They sifted through the unorganized keys in a drawer, then decided someone must have already rented it. Did I mention unorganized? So, now they want to put me in a Chevy Cruze, but this one is $35/day. I said, "I made a reservation, and have my confirmation number here." Baza said they didn't have any economy cars available. I said, "Y'all don't know what reservation means." Knowing they have you over a barrel, I have to agree to the Cruze. She explains the all-inclusive insurance, then hits me with the whopper: $19.99/day. I said it was just six weeks ago I paid $12 for the same insurance, but she assured me this was the correct price. Because I'm not paying for it, but the guy who rear ended me, I agreed. But unhappily. Last time I was there, they offered the 'We'll fill the tank at a reduced rate.' This time no mention of it. When I got in to leave, I noticed the gauge on a half. I believe this is the last time we use Enterprise. And the ONLY reason I gave three stars is because of past experiences. Based on this experience, it would be one star. read more

Enterprise Rent-A-Car - Enterprise doesn't seem to understand what "reservation" is. - Car Rental Near Me - Dallas, Texas

I used to use a location in Rockwall, but they have a terrible over charge policy regarding returning the key in a drop box after hours. I have been doubled billed only twice, and they corrected it once. This time, they didn't so I came to NW HWY and Jupiter. I also told my coworkers, not to rent from this location. My company has corporate accounts with Avis too, which is across the street. So now for my NW HWY/JUPITER Enterprise experience: Things didn't go that easily on this last rental. I arrived at 5pm, which is the time on my reservation. I had to wait for a car to be cleaned (which took 45 minutes to an hour). Not thrilled, because I use this car for work and have people depending on me. When I'm late, everyone has to change their schedules. But I got a nice Jeep Grand Cherokee and it was a good car. A day later, I arrived at midnight. I emptied the car, of my stuff, cleaned out the garbage, filled it up and was about to leave the key in the drop box, when I noticed, I couldn't open the drop box door. Arrrggghhh. I left the car and drove home in my own car. The next morning, I had planned to be at Enterprise at 9am to return the key. At 8:40, I received two calls asking me about the key. So, I jumped in the car and drove back to Enterprise. I will admit I wasn't happy about the situation, but the guys there were nice, apologetic and I was able to go back home and return to my bed. (I had worked an 18 hour day, the prior day). Today, I got the receipt on my Enterprise app. Did they charge me for the second day? Nope. So even though I don't pay for the rental (my company does), it sure is nice to be billed fairly and I appreciate it. I need another vehicle this weekend. I'll try Enterprise NW Hwy at Jupiter again and hope things go smoothly. I hope they have the car I ordered, at the time I requested, and I do hope it's clean. I'll update my review on this location next week! read more

Jessa likes scanning card numbers at 6 or 7 am way before business hours to intentionally overcharge you without even knowing the correct balance. Jessa will block your account when she will ask for cash as a suggestion & doesn't have a strong mind or voice when speaking to customers, but will make threats even if you're trying to pay. She will act as if you're not cooperating even if you rented for a month, if you piss her off she will lie to her boss and retaliate. Jessa plays to many games with customers' money as if it's a game and this facility definitely needs to close. There were times when the place closes when they want & won't answer the phone unless they feel like it; your on hold for hours with no help. There's a trick where you call & tell them your on the way & they leave on purpose to get an extra day out of you. DON'T GO EVER. read more

Money hungry, add unnecessary fees even though I was renting through my car warranty. I do not recommend this location

i spoke with them several times and made an appointment. brought everything they asked me to bring including a major credit card for the deposit. upon arriving i was informed that they could only use a credit card WITH A CHIP. i was left with no help at all and no rental car after dropping my car at the shop for repairs and believing i was all set up with them. use another company, this one is trash that doesnt care about you. read more

DO NOT rent here they have horrible service and the worker don't even try to satisfy the customer. They start you on a process and on the day I need the rental they say I can't rent the car because I'm under 25 yrs. this is something that should have been communicated to the customer. Now they left me high and dry with no vehicle and stranded. If I could put 0 stars I would. They didn't even make an effort to fix the problem. read more

45 min to deal with toll charges and figuring out how to add them to my account. And I was hung up on. Don't rent from this location. Still figuring it out. read more

Jessa the Branch manager is amazing! She takes good care of her customers. My car was spotless and well taken care of.

One star for the salesman who tried to defraud me out of $60. Salespersons like this should probably not be gainfully employed. One star for Devin, the management trainee who suggested that I deal with said fraud by coming back the next day and talking to a genuine assistant manager, and otherwise did her best to inflame a situation that I was frankly pissed about. I'm sorry if your sales dude messed up; I didn't hire him and I don't feel inclined to pay out of pocket for him gaming yaall on a commission. Four stars for the other dude working who managed to temper my groom-zilla inspired rage and charge me the actual amount contracted, less $16. Thanks dude, I appreciate you fixing the situation. read more

This location is the worst Enterprise I have ever been to. I made a reservation early in the morning to pick up a car at 4 pm. When I arrived I was informed there were no cars available at all. I asked why they didn't think to call me to advise me of this as it was now late in the day and close to closing time for all locations nearby. The agent just keep repeating that they didn't have any cars. I find it incredibly inconsiderate that in 8 hours no one considered making a 3 minute phone call so that I could make alternate plans. I will NEVER be returning to this location again. Unfortunately it is one of the closest ones to me but they don't deserve my business. Even more unfortunate is that I HAD to give this place this one undeserving star just so that I could post this review. read more

We have a automotive hail repair business and have been repairing many many vehicles that require our customers to drive rentals during repairs. Although this location is always very busy and at times very hard to reach by phone the manager, Alex, always works with us to get our customers into rentals. In a time when availability is often short he does a great job of helping us be able to accommodate our customers and run a successful business. Melanie Yancey Express Auto Hail Repair Garland, TX read more

Recently had the worst experience at this location. They have no customer service skills, lack communication, and do not pay attention to detail!! I was in a car accident and my car was being fixed at a body shop in Garland. The insurance made the rental reservation. I filled out the priority pass on Monday afternoon for pickup at 10am on Tuesday. I made to sure to choose the option for them to pick me up from body shop location. Well, I called this location at 9:45am to confirm they were picking me up. Well guess what! They couldn't honor my reservation because the body shop I was using was not in their area (they didn't have a contract apparently but another enterprise did). Basically said oh well. I informed them that I did everything the night before plus had the confirmation email that they were to pick me up and he told me that I was reading the confirmation email wrong and I was suppose to find a ride to them. He was VERY rude and talked to my like I was stupid. So had to figure what the correct location enterprise I needed to speak with, which ended up being the one off Forest. The forest couldn't pick me up for almost an hour because they would have to find a car for me since I didn't have a reservation with them. So finally after waiting almost an hour someone finally shows up. I wait another 30 minutes at the Enterprise waiting for car to be cleaned and oil changes. Oh but it gets better!!! I promise! When they finally bring the car around...there is no gas! Literally 12 miles to E and they couldn't fill it up because, wait for it, they didn't have a gas card. So I needed to find a gas station in a part of town I wasn't familiar with. Just a horrible experience. Also, the employe at the Enterprise off Forest told me that I was correct. The confirmation email stated that this location was to pick me up from the shop. read more

Really? 45 minutes to get a car when you have a reservation? This location does not provide the same level of customer experience as other Enterprise locations I have been to. The agent I patiently waited in line for got very frustrated and standoffish with me and transferred me to another rep. Third time Ive used Enterprise this year while my car has been in the shop - other 2 times were at a different location and service provided here was just not the same. read more

This place has given me a massive headache this morning. No it's not because I had an appointment at 8 and it's now 20 minutes later and I still haven't been seen, it's because there are multiple phones ringing and only one person working. And while I'm standing here at the counter, Dez is too worried about helping a driver find which cars he's supposed to have because he's apparently been off for over a week. Not my problem, customer comes first right?!?! And now he says, let me go outside and check on this vehicle for you. He's walking around the parking lot, on his cell phone, with the keys to my potential car in the air, trying to locate which car it is. Came back in and said well that cars not gonna work. He's now rummaging through a drawer with multiple keys trying to find another key. Wow. Not my favorite experience. Dez is working hard, so this is definitely not his fault, but he should have been supplied with the tools to do his job. Step up your game enterprise. read more

I like the people at this location but every time I rent a car, I reserve the car online at least one week in advance and when I arrive to pick up the car, they never have any cars available. The last time I reserved the car, I called them twice to make sure they had the reservation and that the car I reserved would be ready to go. Guess what?? The same old song and dance. They did not have any cars available when I got there. It does no good to make a reservation. Why does Enterprise allow you to make a reservation online if, when you arrive at Enterprise, they never have a car available? I always have to wait at least 30 to 45 minutes to get a car and it is always a bigger car than what I wanted. I am finally done with Enterprise. I have given them chance after chance. read more

If I could give zero starts to Enterprise I would. I have been in a rental the last three weeks and the vehicles have been nothing but horrible. I drive about 700 miles per week so typically prefer a sedan. Safeco calls Enterprise and makes the reservation. I get their and they give me a huge 4 x4 pickup with towing package. Just what the sales person needs. I will admit that the truck did not break down. I finally get it swapped for a Toyota Camry. I am 2 hours from my office when the maintenance required warning comes on. I could not cancel it so I call Enterprise and they have been drive an extra hour to an office that has a sedan to rent. I pick up the sedan and the left rear tire needs air so I stop and air it up. I get home last night the tire needs air so I air it up again. Get ready to leave for the office and once again the tire needs air as it is down to 15psi. I call Enterprise roadside service and the solution is for me to air it up again, drive to their office and hope there is something to trade it for. What a miserable experience. I don't rent often but I would recommend trying another provider. read more

I've had good experiences at this location before, but not this time. First of all, I am a repeat customer with an Enterprise card yet am still treated like I've never rented before. Because I pay with a debit card, I always have to provide the utility receipts, which is fine but this time I was required to pull up my bank account to show a bill had been paid. Aren't utility bills just meant to validate addresses; why is the status of the bill payment relevant?! Not to mention they're picking me up at the place I live. As for getting picked up, I called at noon to say I was available anytime that afternoon (as a courtesy to them). I then had to call multiple times and ended up getting picked up AFTER closing since someone had cancelled my reservation (which had been made the week before)! Similarly, when I returned the car I called well ahead to see if it was okay to bring the car then and get a ride then, or if it would be better to wait 'til later (again considering their convenience). They told me to come on, and I ended up waiting a LONG TIME to get a ride home. Last but not least, I brought the car back Friday morning since I had been checked out after closing time on a Thursday evening, but they still charged me for a FULL DAY. It was not a HORRIBLE experience, but it sure could have been a lot better. I didn't feel like a valued customer at all. read more

I was quite upset with Enterprise 1-800 customer service number at first since I couldn't get through their customer care number and was even rerouted numerous times. I finally was able to get a hold of their local branch where I booked the car originally online and was able to get the issue resolved with Mr. David West. Great customer service! read more

Other than their early closing. These guys are quick, friendly, and efficient. Thanks to staff like this I never question why I am an Enterprise Fan read more

I called to rent a car in March. I was at an auto shop about a mile away. I was told they couldn't pick me up, because they were short on staff. I managed a ride home with one of the friendly staff at the shop. I did rent a car the next day, and they picked me up, but I was put out of a car for a day, and Enterprise's big deal is that "We pick you up". Seems like this location has gone downhill. I used to always rent here a few years ago. read more

I recently rented a car from this location at enterprise. I was given the total for a 6 day rental and I had to put a deposit down which I was told I would get back after I returned the car. The associate never gave me a copy of my contract to take, he only gave me the car keys. He told me about the insurance from enterprise but never stated it's an everyday charge. The insurance per day costed more the vehicle a day. I got back from my trip and returned the rental. I talked to the people at the desk and they kinda blew me off, they kept my deposit money and weren't trying to fix the issue. they wouldnt give me a copy of my contract after i repeatedly ask for it. The associate was rude, and was excusing me that i put the wrong email in that's why i didn't receive the contract. And i still don't have a copy of my contract. This location has nothing but con-artist working, that have no sympathy or compassion for their customers. read more

They were not helpful on the phone at all. I was misinformed about several details on my rental when I picked up the car. I tried to call and get things straightened out but they didn't care to explain anything to me. Both people I spoke with on the phone didn't care if I understood or not. They just wanted to get off the phone with me. It was very annoying. read more

They picked me up in a car took me back to there place and I had to wait for them to clean the car we call it first car. I got it then after running AC it smelled like smoke a little odd smell. I called and went back up there. Car two was ok till turned on AC again it smelled and even worse then car one. The next day I called talked to the first guy Austin about it he said he didn't have a car right now but would get me one by 4pm. Didn't hear from him again. So I went to Walmart picked up 3 different kinds of spray and solids and vents to make it almost tolerable. My car was fixed 3 days later. Still upset why a non smoking cars and give me two in a row. I have asthma too. When I got the second car the guy said if any problems just call. I did. Still did not get another car. Since I had called Austin said he get me another car. Maybe not one came back without smoke in it. No call to till me either way. This was in Nov 2020 read more

We had a car emergency come up at 3:00 pm on a Sunday, and we needed a rental. So we make a reservation with one of the few places open this late on Sunday, and it is this location that stays open until 4:00. So we get our two 3 yr-olds loaded up in the one car we have, and proceed to drive the 23 miles across town to get there in time. Our GPS says we are going to be getting there at exactly 4:00, so we decide to go ahead and call the store. We let them know that we have a reservation and that we are en route to their store with our children, but that it would be right at 4:00 when we get there. By the time we fight traffic to get there, we pull up to the location at 4:01 to LOCKED DOORS!!! So we knock politely at first thinking maybe they just wanted to keep walk-up traffic out. Surely they wouldn't have closed knowing we were on our way and had just called less than 30 minutes prior....right? After the polite knocking doesn't get a response, I begin banging pretty loudly on the door frame, still no answer. I notice an employee around back cleaning up the vacuums, and I ask him if anybody is inside, and he then proceeds to go inside to get VICTOR. So Victor comes out as I politely shake his hand and explain our situation about calling ahead, kids, driving across town, etc. His response was "Well I already locked the keys up." So I remind him that we had just called and talked to this actual store and let them know we were on our way....His response: "Well I have been here all day. I've been here since 9:00 this morning." Well Vic, I didn't have a car emergency at 9:00 this morning! So sorry to inconvenience you!! He then goes on to tell me that there is no way we were there at 4:01 because he was up there until 4:05 and nobody was there. This is when I get mad and start yelling at him. To have the nerve to treat customers like this, and then stand there and bold face lie to me is one of the worst customer experiences I have ever had across any industry. I will NEVER use any Enterprise Car Rental again no matter how far out of my way I have to go to find a different company if this is how they treat customers in a bind. Hertz just gained a brand new customer! read more

All they do is lie about what cars are available on their lot and give you the runaround. They are slow. Untruthful. Horrid service.

I always go to Enterprise because they a lot cheaper than the other companies. I checked Hertz which wanted $330 vs $186 from Enterprise. Excellent service at the counter and on my return. I really never run into any wrinkles when I rent at EnterpriseI read more

Made a reservation and had to change it TWICE, no cars matching my RESERVATION available. Making it hard to be able to start getting my car fixed at the body shop if i have no way to drive back home. read more

This was the third enterprise I went to yesterday. I was upset because fyi when enterprise books your car on the hotline they do not check inventory and the main office is in st.louis. We got the runaround and took a can to the first location.... No car available. Second enterprise/cab..A gas gussling truck when we reserved economy. Then one guy at that location was nice enough to drop us and another lady off at this location and stayed to make sure we got a car. Alex took care of us and not only did we get a car we asked for, he gave us a discount for going through so much and helped us out with many other things. This couldn't have happened with the sweet lady that was dropped off back at home and gave us her car to rent. I was going to write a bad review for all locations and thanks to Alex and the random stranger, my fiancé and I made it to Austin to board our flight. Thank you! read more

This Enterprise is the best location in east Dallas. The branch manager David is awesome and can make anyone laugh and smile I hope anyone that comes here has the best experience like I did when I rented here for the weekend. read more

Alright so went to pick up my reservation at a different location enterprise, they told me they didn't have the car I reserved for. I called three hours ahead to make sure my reservation was good! They only had car that were bigger that I needed to pay more for. So l, I left. I called another enterprise location and secured a car for under $25 a day at the location below with a rep on the phone. 11411 E Northwest Hwy Unit 233 Dallas, TX 75218 United States Then I followed up by calling the location myself and spoke with Vincent, he pulled the reservation. Said he has a lot of cars. I asked for a car that is under 25$ . He said he has it. When I arrived, the manager who helped me said they had a car but I need to pay more because the car I asked for is not available. Vincent was there. I turned to him and said "Vincent you told me you have it available. I specifically asked for a car that is under $25 a day that's what my insurance reserved it for." He said "I told u I have cars for u. Didn't say I have the car for $25." We spoke earlier and I specifically asked for a car under $25 because insurance only pays that. I did not want to go through what I went through yesterday with the other enterprise location again. So I made sure to communicate that with Vincent before I came for it. Showed up, they said the same thing the other enterprise location said. "We got ur reservation but don't have the car specifically in that reservation so u pay more for another car." Same with this location, The guy straight up lied to me about the reservation. And lied to my face when I was at his counter about how our conversation went down. So now I still have no car. The manager said all she could do is if there's a car tomorrow she will reserve it. I highly doubt anyone is doing anything right at enterprise at this point. What can I do to get my reservation filled?????? A simple one car $25 include tax as my insurance agent said they had it ready. Two different enterprise wanted me to pay more for a different car than the one I reserved for. I emailed these complaints to the person who's been asking people who email them directly care@enterprise.com. No one responded. (Update. Someone responded. But I'm still car-less) We Needed a car yesterday needed a car today. 6 hours of our lives wasted on the phone making sure the second round won't be a bs like the first round. Same thing! We arrived for a reserved car and there wasn't one but another which I had to pay more money for. We Still need a car! read more