I don't like leaving bad reviews but these guys earned it. I've rented from this location multiple…read moretimes in the past. My personal vehicle got smashed by someone running a stop sign and in the chaos of getting fighting the other persons insurance company and getting my car to the body shop I forgot my wallet. I have digital copies of license and insurance and they stated they may be able to make an exception. Came back to me 30 min later to tell me I was screwed in Dallas with no ride. Offered nothing else so I payed $90 to get an hour and twenty minute uber ride home. If they had responded quicker I could have had someone run me my wallet before they closed. No alternatives offered. Store seemed under staffed and over whelmed. On a positive note the guy who picked me up from the body shop was very pleasant. This was a well earned one star review for the hell I went through on 4/24/26.

Kristan and all the team did a fantastic job with my car rental! This is my third time using…read moreEnterprise and I am impressed and so grateful for the friendly, prompt and attentive service! Thank you for making my experience so pleasant! God bless you all!

I travel frequently and frequently rent from Avis . I have experience with Avis company-owned and…read morefranchised-owned stations. I have to say, the folks a this Avis station are some of the nicest I have every worked with. I needed a rental while my car was in the shop for hail damage repair. The rental would be paid by my insurance company. The Avis staff take care of setting up the direct billing set up. OK, that is expected. Before my insurance company would approve the rental, they told Avis to tell me they wanted proof that my car was really in the shop, what shop the car was in, and how long would the car be in the shop. The Avis staff called me for the shop name and phone number. They then called the sop and got all the information the insurance company was asking for and worked with my insurance company to get everything set up. I didn't have to do anything else. The Avis staff went past what I expected them to do. The allowed rental reimbursement from my insurance company is minimal and would barely cover the cost of the dumpiest and smallest rental car from any rental car company. Again, this station worked with me and gave me a clean new car that far exceeded what I expected to get for the amount the insurance company was willing to pay. I really appreciate the great customer services I received a this Avis station. I wish they were all as good as these folks.

I had a very disappointing experience with an attendant at your location on Sunday, May 24, 2026…read more When I arrived, the attendant was helping another customer who did not want the vehicle offered to her due to a smoke smell that aggravated her asthma. He then offered her an electric vehicle, but she did not feel comfortable accepting it. I waited patiently for approximately 15 minutes while this situation was being discussed. After waiting, I politely asked, "Can I return my car?" because I realized the intermediate/compact vehicle I was returning could potentially solve the issue for the customer he was assisting. Instead of responding professionally, the attendant became dismissive and rude, replying with attitude, "Why didn't you just say that?" I explained that he had not asked why I was there and that I was simply trying to help, since my returned vehicle may have fit the customer's needs. Rather than acknowledging this, he abruptly grabbed the keys from my hand and continued acting dismissively. What made the interaction especially frustrating is that I had even returned the vehicle hours earlier than scheduled. A simple proactive question to waiting customers about whether they were picking up or returning vehicles could have helped the situation significantly and improved the experience for everyone involved. While I understand customer service environments can be stressful, professionalism and respectful communication should still be maintained. I hope this feedback is taken seriously so future customers are treated with more courtesy and consideration.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Writing a review based on our experience about two weeks ago…read more.. My husband and I flew in unexpectedly from LV due to a death in a family. Only anyone who has ever been in this situation understands the planning on a last minute flight, hotel and other arrangements are unbearably stressful and nothing anyone is ever ready for. Yet, here I am in a hotel room late at night, trying to piece together the next few days of our arrival. I was so exhausted that I booked the wrong date when reserving the rental thinking it was the next day. Next day, my husband and I get up early and uber to Enterprise. We checked in and found that I had booked the wrong date. Please note, the staff were not aware why we are in town. The young lady told us not to worry and was able to adjust the date and get us a rental. The car was ready to go and had just been maintenanced inspected. I was so thankful and relieved and everyone was so personable and friendly. I could not express how nice everyone was. She was able to answer all our questions including the toll fees and how they work. As far as the vehicle itself, Smooth ride, we never had any issues and we had the same great experience when we turned the car back in. When we turned the vehicle in, there were a few guests in front of us, the wait was reasonable and we received wonderful genuine service. We all made small talk as we waited for our Uber to get there and take us back to the airport and they even said good bye and wished us safe travels. This location was easy to find, Storefront is clean including waiting area and restrooms. I really appreciate this experience during a hard time and making it a smooth as possible.

I should not have to take out special insurance to cover your car against act of God like…read morehailstorms and tornadoes. As the owner of that asset, you should be insured for this and I should not have to pay for this damage. You did not used to do this. I am not sure when you started, but that's bad customer service. You guys are forcing me to buy the alternate insurance so that I don't have to pay out-of-pocket from my deductible in the event that this new vehicle that I'm renting also gets damaged by hail. I think if I have to have this insurance, you should be billing my insurance company for it. If you rent, beware.

I had a nightmare situation involving a wreck and my rental vehicle had its window broken into…read moreTWICE. Kate and Lazaire were incredibly helpful and made the process seamless. They are the best!

After pain for my rental ubering up there, I had a bank card with more money in there. A driver's…read morelicense the lady precedes to tell me that I can't have a car because she can't verify my address that I have lived at for 20 years. That's what DPS does when they provide you with one. This is a lady left me stranded.Being 51 and a manager in the customer service industry myself, I cannot and will not recommend this business.

Mr. Barry was great.! He had a great personality, very respectful, friendly. I wish that I could…read moredeal with a person like that every time I go there. I will return because of his customer services. I given a 10 star!!! He needs to be a trainer on how to treat their customers. Please let him know about this! He's one of a kind or should I say kindly!!!

Van rental was nice and clean. The first agent we had to deal with was not very helpful or friendly…read moreto me or the lady before me. Told her "if she would move then he could work with me". He didn't say any words just tapped the sign that said license insurance and credit card. He was not knowledgable about their services. This first agent was Brian Delano. The second agent was very friendly and helpful he was quick and efficient. His name was David Alvarez. When returning the van I found the office empty and saw into the back office Brian again sitting talking on the phone. I wandered around the office for awhile before trying to walk around back so that I could return the van and be on my way. I reentered the office at the same time as David and another agent who appeared to be returning from lunch. I also found Brian behind the counter this time he used his hand to signal that he wanted the key back from me and again used no words but said he had to check the mileage on the van. Overall will use again but Brian Delano could use some manners.

Will never use Hertz again. Was continuously charged on our card when our insurance was covered…read more They also have predatory practices with their "insurance and roadside assistance" practices.

Always a pleasure renting from this location. Having an AMEX card and being Hertz gold member…read morehelps! There's been a recent change in management so it was a little transition but now it's smooth sailing. They even updated the lobby area. It's conveniently located less that 15 minutes from my home. The staff is always friendly and helpful. I'm usually in and out quickly and most occasions they have want I need available on site.

What a terrible experience I had this go around at enterprise that's connected to Town East…read moreCollision. Last time which was about 2 years ago I had my rental for about 6-8 months for hail damage yes that long just for hail damage would not recommend Caliber Collision off of 80 in Mesquite but had a great experience with Enterprise off of Military in Mesquite with Brandi, I believe that's her name. Had a reservation this time but went there and they had no car ready and they had to pull out a POS that was smoked out. Tried to go to Enterprise off of Military new crew and everyone was rude there and the manager did not want to trade in my car and told me to go back to the other Enterprise and they can find me a new fresh car, why? I'm already here. I go back get another car after an hour and it happens to have a nail in the tire, I get another car guess what another nail in the tire. I get another car and this one again is smoked out but luckily no nail in the tire. I drop off the vehicle because my vehicle is ready and nobody is in sight at 10:30 in the morning so I drop off the keys in the box. I remember I forgot something in my center console (brass knuckles and they are not illegal) the gentleman said there was nothing in the car left . Hanna said she didn't look through the vehicle but the older gentleman said it was only napkins in the middle. I let him know if you seen the napkins then you seen what else was in the console. He told me he was told to throw them away. Why would you not call the customer and let them know they were left in the vehicle. He went out the back door and cursed something under his breath and went in got them. I believe in my opinion the older man tried to steal them.

I never received any help from Enterprise Rent-A-Car at TownEast Ford in Mesquite. I just overpaid…read morethe rental because they canceled my return earlier than the date I actually returned the car. BUT TODAY - I got a bill in the mail for $80.70. The bill does not state why they are billing me an additional 80 dollars. It just says, there is an outstanding balance. I called Enterprise customer service, and they couldn't help me because this location is a 'neighborhood location'. What in the world is the problem? They can't do their own accounting, accurately? I am now going to have to call this location tomorrow, and argue, and end up filing an FTC or State's Attorney complaint....and it's upsetting. This has been my go-to rental agency for years.

We came here on a Saturday to buy a car after having our other one totaled by a drunk driver…read more Prices were very reasonable and I'm pretty picky when it comes to getting a "deal." No pressure sales. I told the salesman what I wanted to see and he handed me three sets of keys in return. We drove the cars, decided which one we wanted and he set us up with the vehicle and reasonable financing terms (they use a large variety of banks, one of which I was a member). In and out in a reasonable time with the vehicle I wanted. It's nice to not feel ripped off by a sales place.

Lee Wilson was the worst associate to work with. My family and I spent the entire day on his lot…read moreexpecting to buy a car for a price decided. Lee Wilson had us fill out paperwork and then wait 3 hours and 27 minutes while he "spoke to his boss". Lee Wilson came to us and jacked the price of the car up by $4,274.15 cents. The manager covered him saying there was miscommunication in the down payment. Prior to waiting and allowing them to hold onto your ID make sure they are very clear on the price. So your time isn't waisted as ours was.

Trophy Nissan in Mesquite is a great place to get a rental car!! The manager Victor will take great…read morecare of you!! Always professional with a good sense of humor, everyone there is very friendly! Marcy H

Can you explain how a "premium" reservation turned into a Chevy Equinox? The vehicle description…read morespecifically listed an Audi A3 or BMW 2 Series Gran Coupe as examples, which are luxury sedans, not a standard Chevy SUV. This was not a comparable replacement.