DYLAN EMBODIES GREAT SERVICE, VALUES EVERYONE WHO COMES THROUGH HIS DOORS, AND HAS A CUSTOMER…read moreSATISFACTION MINDSET!!! I originally booked the Oswego Ogden Enterprise location but because they were giving me a hard time, I went down the road to this Aurora Ogden Enterprise. Dylan, while working with another woman in-line ahead of me, greeted me as soon as I walked through the doors even though he was the only one working. There were 4 other customers in that lobby waiting! I saw Dylan treating ALL the clients who came in with respect! Oh, and you know how you can tell when people don't want to help you? That wasn't the case with Dylan. He gave his 100% in making sure all the clients in the lobby were attended to, he made sure they knew they were acknowledged, and that they were satisfied with their rental. Dylan gave me available vehicle options and walked me through the entire rental process, not missing a step! I chose a car that was not yet prepped and he promised a clean time of 10 minutes or less--he delivered on his promise as the car came out clean and ready to go. Dylan is why I continue to trust and use Enterprise's services and he is what EVERY Enterprise should strive to be and provide to their customer. Make Dylan a regional manager or give him a promotion because, Enterprise, this is one of your best employees!!!

Always always trust the reviews... I figured purchasing a car here would be a great idea lol they…read moresold me a car and exactly 5 days later after a diagnostic I found that my sensor was torn, car had been in a wreck and my back brakes were Bent out of frame..did enterprise try to make it right? No they made me go through my warranty and pay out of pocket to fix the issues... so yea buy and rent at your own risk.

Cruz from Lake Street in Aurora is now at West Ogden Naperville. He is amazing. He helped me out…read morethis weekend. I was in a pickle. Got me in a car in less than 15 minutes super nice and well mannered. He will be the only reason I will drive to Naperville from where I live in Oswego.

the lady was being very disrespectful and lied about having to use a credit card if it was out of…read morestate because at other hertz rental places out of state said it was fine.

This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

Beware! Erroneously charged me $25 because they originally claimed I mis-entered the license plate…read more# into the Illinois Tollway's website despite me providing photographic proof and 3 out of the 4 tolls being charged correctly. It's taken over 3 days and multiple hours of phone calls and the charge is still not resolved despite the phone representatives indicating they will remove the charge. I will not be renting from Enterprise and specifically not from this location again.

The staff is very friendly and helpful, they upgraded me to a full size SUV for free as a compact…read moresuv was unavailable. The deposit they require is much less than their competitors and they had no problem letting me keep the car longer than I expected to need it. I'll definitely be going back here the next time I need a rental!

Beware! Erroneously charged me $25 because they claim I mis-entered the license plate # into the…read moreIllinois Tollways website despite me providing photographic proof and 3 out of the 4 tolls being charged correctly. Taken over 3 days and multiple calls and still not resolved. Will not be renting firm Enterprise and specifically not from this location again. Go to Hertz or Avis!

I reserved a truck online and received a confirmation. When I arrived to pick it up, they said they…read morehad no trucks available. A few days later, my credit card was charged $150 no show charge. If you need a truck, go to the U- haul across the street.

Rented a car online. Arrive to the location for pick up and no available car…read more The man behind the desk was rude, unprofessional and didn't offer any solution other than come back or get a vehicle they have available and pay the difference. Will never use this location. It's a dump.

Lilly is an awesome professional, this review is a little late because we still have the car for…read moreanother week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...

If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I…read morerented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.

Tony and Ben worked with us when we had an accident and needed a vehicle. They went above and…read morebeyond to get us covered for a holiday weekend that prevented us from picking up our repaired vehicle and when tolls were incorrectly posted to our account. They made every step of this process easier. Would highly recommend!

1-Star Review for Enterprise Rent-A-Car - Manager Cody…read more If I could give zero stars, I would. My experience with the manager, Cody, was absolutely unacceptable. From the moment I walked in, he was dismissive, rude, and made it clear that customer service was the last thing on his mind. He talked down to me, ignored my concerns, and acted like I was an inconvenience rather than a paying customer. Not only was Cody unprofessional, but he also showed a complete lack of accountability when issues with my rental came up. Instead of offering solutions, he gave me attitude and excuses. It felt like he was doing me a favor by even speaking to me. I've rented from Enterprise before and never had a problem -- until now. If this location wants to keep loyal customers, they need to seriously reevaluate who they put in charge. Cody is the reason I'll be taking my business elsewhere and advising others to do the same.

Fantastic people to work with and they go out of their way to make sure your experience is a great…read moreone!

I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

Customer service was great at Aurora IL in Northgate plaza ! The guy at the front desk, Cruz was…read morevery helpful and informative. Great attitude and great customer service!

Don't rent from this place!!! Their policy is to heavily overbook at cheapest rate and upgrade you…read moreat the counter when they tell you they don't have the car you booked. The day I went to pick up my car, they said they had 28 bookings for the day and only 3 cars available. Those cars were all at highest rate. Because I protested, they declined to even offer me one of those cars. The clerk walked away from me when i got Hertz customer support on line and they asked to speak with him. Unbelievably rude! Sounds like a great class action suit, but the fine print in the rental agreement specifically states you agree not to file a class action suit. Upon further investigation, I learned that that is enforceable, so you're screwed.