Horrible told me my license was fake which it isn't I feel as if it was more on the discrimination…read moreside!! Wasted my time and reservation it was extremely hot they had the heat blasting while it was 73 degrees outside never seen anything like it didn't even have the car i ordered ! poor customer service poor air circulation poor cars everything is just bad here

I have used this location to rent a car several times now and I am always impressed by the…read morefriendliness of the staff and how hard they work to make sure each customer is taken care of quickly. They even coordinated with a body shop I was using and I was able to get a discount on the rental and leave the car at the body shop when I picked up my own car. Thanks to Gustavo and Carlos, you both really helped me out.

The office manger was extremely helpful and polite! Car was cleaned and sanitized! Will be back to…read morerent cars from here again!

Renting a vehicle through Hertz was the worst mistake I've made in 2017. As a frequent traveler,…read morerenting a vehicle for my family has never been an issue. I rented a seven passenger minivan online prior to my arrival in Houston, TX. The prepaid up front fees were $190.00. Upon my arrival, the local representative suggested I go with the eight passenger minivan for $45 extra per day. The whole idea behind an eight passenger minivan was to have a more comfortable ride. Traveling with elderly people and children can be a challenge. I agreed to pay the additional $45 per day for the additional "seat". Needless to say, this "upgrade" was a mistake. I ended up with a basic minivan that not only was uncomfortable, but it was malfunctioning! The sliding doors jammed and I had more bells and whistles in my 95' Honda Civic. When I returned this "upgraded" minivan on Thursday, I let the gentleman at the front desk know about the issues with this minivan. He was nice enough to tell me, " we are aware of the issues and there is a recall out on this vehicle". Of course this information was never relayed to me at the beginning of my trip. At this point, my rental turned out to be $620 for five days. That's $124 per day for a low end minivan with 1/2 of an additional seat, recalled doors and busted mirrors. Turo, a local competitor had the Infinity Qx80 for $70 a day. Instead, I ended up hustled into a Toyota Sienna for $124 a day. To top this off, I had to deal with incompetent Hertz representatives from start to finish. I attempted to address the situation initially but the manager refused to resolve the mess his staff created. I will never use Hertz again and I will make sure that none one my friends, family and even clients ever use you guys.

Despite the fact that this is a neighborhood location with a far smaller selection of vehicles as…read morecompared to the large airport lots, I have always rent my cars from this location. There are many reasons why I do this (and I've done this at least a dozen times). When I come to Chicago, I often do not need a car for the first several days of my trip, so I don't need to rent from the airport shortly after arrival. However, even if I did need to have a car from the the outset, I would probably opt to take Lyft or Uber from O'Hare to Naperville. Why? Because unlike the airport lots, which charge all sorts of taxes and concession recovery fees that add about 60% to the base rental rates, at this location the added fees come to less than 10%. Also, because this is a small location, service has always been very quick. And as soon as your paperwork is settled, they pull the car right up to the front, so all you have to do is step out the door and into your waiting car. There are some drawbacks, of course. If you walk into this location without a reservation, it is possible that there may be a very limited selection - or even no cars at all. Also, you will be limited in what you can rent. With some advance planning, however, you can avoid these pitfalls. I always come here with a reservation, and there has always been a car for me. Sometimes I even luck out by getting a upgrade to an SUV or minivan (yes, for me a minivan is an upgrade).

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

Rude customer service - car smelled terrible - price ended up being $200 more than quoted and…read moresigned off for. Corporate customer service can only undue so much of what they have done at the site level. If you have the choice rent from somewhere else.

- Budget car rental seats were wet. Front passenger side and back passenger side were wet…read more - my son' s pants got wet twice sitting on the seat - my suitcase got wet (windows were closed). My baby's formula box got wet - upon renting the car at the beginning, all the seats in the back were dirty. I had to clean them myself. - while driving the car, an error warning appeared several times for the airbag - a huge safety issue

Rented the most disgusting minivan from here while our main vehicle was being repaired. Minivan had…read morenot been cleaned between rentals and had food and sticky residue all over the back. There was damage on the outside visible and noted by employee. My husband took a video of exterior as we always do for proof. Fast forward to after we dropped the car off (in better and cleaner condition that we rented it in) they claimed we dented the exterior. My husband showed the manager the video with proof it was there when we rented it. They agreed. A month later we received a hefty bill for damages to vehicle from corporate Enterprise. We are obviously disputing that as well, but you have lost an Enterprise customer thats for sure. What a bunch of scammers.

The service at this location is impeccable. They answered all my questions and concerns right away;…read morethey answered anytime I called and true to their slogan were willing to pick me up and take me home. Special mention to Lucas and Jesse who are very friendly, professional, and very polite. Highly recommend.

Tony and Ben worked with us when we had an accident and needed a vehicle. They went above and…read morebeyond to get us covered for a holiday weekend that prevented us from picking up our repaired vehicle and when tolls were incorrectly posted to our account. They made every step of this process easier. Would highly recommend!

These guys are class acts. They got me wheels when I desperately needed it. They were extremely…read moreshort on inventory, but they made room for me.

Customer service was great at Aurora IL in Northgate plaza ! The guy at the front desk, Cruz was…read morevery helpful and informative. Great attitude and great customer service!

Don't rent from this place!!! Their policy is to heavily overbook at cheapest rate and upgrade you…read moreat the counter when they tell you they don't have the car you booked. The day I went to pick up my car, they said they had 28 bookings for the day and only 3 cars available. Those cars were all at highest rate. Because I protested, they declined to even offer me one of those cars. The clerk walked away from me when i got Hertz customer support on line and they asked to speak with him. Unbelievably rude! Sounds like a great class action suit, but the fine print in the rental agreement specifically states you agree not to file a class action suit. Upon further investigation, I learned that that is enforceable, so you're screwed.

Stay away unless you are moving locally. If you rent a truck for a long distance move they will…read moregive you the worst truck they have to get it off their lot. The truck i received was not in good repair and the owner of the ice rink made jokes about it. The truck was unsafe to drive on the highway and I would never use this location again

I can't sing higher praises of this company and their dedication to taking a car from gross to…read morelooking like brand new. We had two cars detailed in the last month: a 2016 Passat and a 2011 Sonata. The guys are so accommodating with dropping off the car the day before our appointments and working their fingers to the bone on the interior and exterior to make the car just beautiful again. The cars are safely tucked inside their building while they are in their possession. You will not be disappointed with the care, professionalism, and work they do! I am one very, very happy customer and will be back in the future.

They did great work. Our car looked just like new when they finished. I highly recommend.read more

This review is for Tobias King and Blair Berg…read more If you want to have a comfortable experience and be directed to the right car at the price you are willing to pay, see Tobias King, Sales Consultant at Enterprise Care Sales in Aurora. Tobias actually became a friend along the way. He patiently listened to what we were looking for, then brought the car up for a test drive. He answered all of our questions. We felt as if we could leave at any time, which is different from previous car purchase experiences. But we didn't want to leave because we were learning so much. Blair Berg gracefully walked us through financing and we obtained a better loan than we expected. Thanks to both Tobias and Blair for such a comfortable experience. John and Barb

Bought a 2024 Audi A5 in June, 2026: Here's my experience:…read more POSITIVE Saw the car I wanted on their site and because the make, model and color would be snapped up ASAP, they grabbed it right away and it was transferred from another city/state within a week later. At my request, they held it for me for 5 days until I could get there from my home 90 miles away. The salesman was nice, personable, accommodating and answered all my questions. He should get a better job elsewhere. The car was in pristine condition - inside and out. They attached one license plate for me and gassed the car before I drove it off the lot. As I'd been renting a car from Enterprise, I was able to drop it off there (different location from the rental origin) without an extra charge. NEGATIVE They will push the warranty, even if it includes flirting shamelessly! It could be that I was in a hurry, but they should have attached the second plate. Now I've gotta pay someone to do it - I'm not handy. I was paying cash for the car which at first, I going to do via wire transfer. However, telling me it would take a day for their "corporate office to receive the wire transfer", they wanted me to do the wire the day BEFORE I was scheduled to pick it up. While I was 95% sure I wanted the car, I'd only seen it online and I wasn't about to pay for it until I'd seen it in person and test drove it! It's 2026, folks and wire transfers are immediate! Don't test our BS meter. I paid by cashiers' check instead. Also, because I wanted to get miles on my credit card, I asked to put $10k of the $34k+ cost on it, but $5k is the most they'll let you put on a card (obviously, they want every opportunity to finance the cars they sell. One day soon, someone's going to challenge this in court and win). They wouldn't even let me put the warranty (which is a separate purchase) on my card. (the two points above are likely not under the salesman's control) Finally, and the most disappointing part of the experience: Once I bought the car, I immediately drove it to a mechanic I'd made an appointment with to have it checked out. They spent several hours inspecting it and told me that Internally, it was all good. BUT, while it was up on the lift, they saw it had been in an accident: the passenger door on the driver's side had been replaced and cheaply done with 'Bondo'. Sure enough, the paint doesn't exactly match. No accident was reported on the Carfax report. I called Enterprise Car Sales to discuss this with them and the dealership manager said: If it's not on the Carfax report, we don't have to tell you about it and we're not responsible for it. FYI: Don't trust a Carfax report.