A down grade from Hertz and Avis. I was late with my payment and was working to get it in before…read morethe end of the day. I double parked in the middle of my alley to unload somethings at home. I walked down my back stairs and my car was shut off, blocking my neighbors from their garages. I called Khalid and told him what happened and he hung up on me. Hertz and Avis understood when I was behind sometimes. I had to pay for a tow truck to get the car out of the middle of the alley and back to EZ Leasing. They also told me they had cameras in the vehicle to watch us while we're driving. Even in our private moments

Please if you looking to rent a nice working car this is not the place $350 for a crappy car,…read morehorrible shape conditions of the cars literally it feels like you walk into a junk yard.

I had an amazing experience with Paul. Although I did not let them know ahead of time I was…read morearriving and there were no cars, he made sure I had access to a car he personally prepared. It was also seamless return to the body shop. I was also contacted afterward to make sure I had a good experience.

I had my car stolen and I needed to get a rental car. The people at the Morgan location were so…read morehelpful and made it an easy process. I had a smaller car in the beginning of the day. They actually knew I needed a bigger one and also somehow knew I needed a win after what happened, and they truly put a smile on my face when they upgraded me. The customer service with this staff is amazing. I truly thank you all and keep up the good work!

For the Budget rental at 1830 S Wabash Ave. Unassuming store front but the one guy working was…read moresuper helpful and friendly. (Didn't catch his name but he's going to on an international family trip this Christmas). I had made a reservation on Costco Travel for a one way rental (drop off at an airport, not where I picked the car up). Paperwork was simple and easy. He walked me out to the car and noted existing dents and dings on the car. He explained the optional electronic toll pass (which I ended up using). Got my receipt and was on the road in no more than 15 minutes.

Rented a truck online, called early to see if we could get it early and they said no. We showed up…read more10 minutes before pickup and waited in the longest line. Service is SLOW and many people were still waiting. They didn't take cards with expiration dates past 2030..

Upon arrival I was meet by Kate who helped me with my rental and was AMAZING!!!!! Helped me get the…read moreright car and was so friendly that you can't help but start your day in a good mood when dealing with her! Brought the rental back 2 days later and was meet by Taylor and she was just as awesome! Nice job National and having people like these as the face of your company here in Chicago

Thomas the branch manager and Jay we're very friendly and helpful. They are efficient and do their…read morejob quickly and well. They have all kinds of cars, including nice luxury cars and they are maintained well so that you don't get in a pickle when you're driving. There are elevators going down to where the place is and it is nice and cool down here because it's a basement office.

Renters Beware! This is an absolutely pathetic location with non-existent customer service. They…read morewill "get you" with added charges like pushing insurance, fuel service, damage to the vehicle, etc. There have been several times when a booking was made but no cars were available or ready and customers turned away. The regulatory bodies should investigate confirmed reservations that are prepaid and customers being turned away. The location is severely mismanaged evident from the fact that their lot is full of vehicles but they are back-logged cleaning cars. Usually long lines for pick-up and average time from store entry to car is 30-45 mins. Cars are old, dirty, smell like smoke, and fuel level is often misrepresented. International Drivers: Be particularly careful for not falling into the trap of signing up for bogus add-on fees. The location used to allow after hours returns but they recently stopped since they clearly have no clue how to manage. The manager is highly abrasive with zero customer service. Avoid this location like a plague!

Absolutely the Worst Car Rental Experience - Avoid This Location at All Costs…read more This was, hands down, the worst customer service I've ever encountered. I'm genuinely shocked that Hertz is allowed to operate like this. We had a 10 AM reservation (as Gold members), but when we arrived, we were met with a massive line that wrapped around the building. People with 9 AM reservations were still waiting for their cars. There was only one poor woman working behind the counter--trying to serve more than 20 visibly frustrated customers completely on her own. No backup, no support, and definitely no sense of urgency from Hertz. It was clear the location is severely understaffed, and the company has no regard for basic customer experience. We ended up waiting over two hours to get our car. There was no apology. No explanation. Just complete indifference to the chaos unfolding in front of them. It felt like they simply didn't care. To make matters worse, when we returned the car after hours, we discovered they had removed the drop box--without notifying anyone. No signage, no instructions, nothing was communicated at the time of pickup either. We had used that drop box multiple times before, so the change came as a complete surprise. It's genuinely appalling how little Hertz seems to value its customers. Consider this a serious warning: if you book at this location, expect to wait at least 1-2 hours past your reservation time--and don't count on being informed of any policy changes, either. Plan accordingly, or better yet, rent elsewhere.

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

I had a fantastic experience at Sally Drive, and even though I waited they got it done. So you have…read moreto come prepared. Regardless did a great job and cool people if you come right eith them. I went in because I needed a light fixed, and even though I know they were super busy, Fred, Phil, and Brian the technician really went above and beyond. They kept me updated, and as soon as they were done, they let me know the car was good. I really appreciate their effort they came through for me, and I would definitely recommend them to anyone!

my son was scheduled to return a car on 8/4/2026 to drive sally at 1270 s. kostner in chicago il…read more at 4 pm. .... the car was disabled same day at 11:40 am which prevented the cars return. a 25 reactivation fee was paid to no avail. after numerous attempts to reach drive sally customer service, their customer care was non-existent. i'm sure late fees will follow. seems this business is scamming it's customers . one star is one too many.

It appears that customers either have extremely good or extremely bad experiences with SIXT rentals…read morebut fortunately, we experienced the former. It was our first time renting from SIXT as it was a service that was included in our Capital One Venture X program and we had a great experience withthem from the beginning to end. We rented a car for our little getaway in Chicago and everything was a breeze. Reservations were made online, we picked up our car as soon as we arrived in the city and paid a little extra for an upgrade to 2024 BMW X2. Very luxurious, spacious, clean and easy to drive. It made our vacation that much more enjoyable. Customer service was fast and friendly and returning the rental was very easy. You just enter the code you're given at pick up, park the car and return the key to a rep or drop it off in the drop box if it's after hours. We will definitely be renting from SIXT again in the future!

Had a reservation for 4pm pickup at laguardia. Our flight was delayed and we landed at 11:30pm. We…read morehad notified Sixt of our flight information, and their app said they since they knew our flight information, even a flight delay would be fine. We arrived at laguardia to find out that (a) their shuttle stops at midnight, and (b) there was no car available. Thank God Hertz had cars available. WILL NEVER USE SIXT AGAIN.

DON'T , DON'T, DON'T rent from this location. Poor customer service, everyone has an attitude…read more Worst though they are scamming people on gas. My vehicle was 1/4 full when I picked up in garage. Called front desk : they said ok return with 1/4. I took pic of gas gauge. Brought car back and two days later got bill for $120 fill up. I looked at their reviews: my, my over a dozen complaints similar to mine about less than full tank at pick up just in last 6 mos !. Now i'm trying to get reimbursed. Also am considering a police report. They are running a little petty criminal game here, I suspect

Worst,worthless , incompetent, terrible. I don't know if they even train people working for…read morethem,seems like nobody knows a thing of what they are doing. We rent a car for a month in Hertz(Downtown Chicago). In 2.5weeks time,car won't start,the theft sign is on. Calling the company,car report returned and then stolen. Going through with the rep,that finally (after many 2hours on the line)reactivates the car. Next day my husband takes my son to his hockey training to the ice rink. Going out from the game,car-gone! Calling police, filing the case,the police officer calls Hertz and... THEY Don't EVEN SHARE the car's GPS... Turns out,the car is still filed "missing" in Hertz system,since nobody cared to changed the status. We have over 250$ expenses on Uber thanks to all this. Next thing after 3days they give us other car and inform us that the 1 st car(that was towed by Hertz) is in the airport. They suggest we file lost and found for our belongings,that THEY took. The month has passed,no sign of our stuff. Constantly with the customers service.Every time I call ,nobody has a clue of the situation, even though the reference number and case number provided. Finally when I tell them ,that we'll have to take legal actions against them,they say:"U go ahead"