I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Ready for this..Here we go! First of all..these people will not talk about money at all..you must…read morecall customer service (which I did several times..no one speaks good English..they will hang up on you & make excuses not to discuss money)..Second..they will gripe if you do not come back with full gas tank..I had 12.5 not 14..so they were going to charge me $18.00 additional if I had not gone back out & filled it up all the way..Third. I found a nasty used condom & other condoms in the car when I had the rental..Gross!..Fourth.. I had a reservation for Grand Prairie location..I got there at my appointed time..the manager said they do not have any cars.& were not sure when they would get more? I could not wait around I needed a car! The only other place was Las Colinas Irving which was were I ended up getting the car..I had to Uber 4 times..spent lots of money..I was inconvenienced with so I asked Avis if.they would refund my money from Uber..they said "Yes" up to $50 which was less than I spent for Uber..Everytime I try to REACH AVIS..they do not answer their phone! I will NEVER use any AVIS again!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.

The whole rental experience was awesome. Katie, (the little blonde one) was awesome and I…read moreappreciate everything you did! I hope you see this. - Kenny from California

It clearly states on the website that you can rent a car with a debit card if you have…read morecomprehensive insurance. We showed up for our rental booking and they denied us renting our car simply because we have a debit card. Not everybody likes to go into credit card debt in this country. On the literal booking email that they sent it clearly states that you can rent a car with a debit card as long as you have comprehensive insurance when we try to show them this they wouldn't even have a conversation about it even though we do have the insurance that is required to rent using a debit card. I would never recommend this place. They made us buy a return flight and then told us oh if you buy it under 24 hours before the booking it doesn't count then why the hell did they make us buy a return flight? We wasted 300$ on a return flight to be told it still wasn't good enough AFTER we booked a flight we don't need. We have the frontier flight pass we don't need to book our return flights until 24 hours before and they are basically free that's why we bought the pass and also why we didn't have a return flight. never coming here again. I will be using Turo from now on. They let you do a debit card, no hidden fees, and no weird polices that are undisclosed. I would also like to add that the customer service representatives were extremely rude and hostile. Whoever was working on July 1 at 1:56 PM seriously needs to be addressed for their behavior and the way that they talk to paying customers. Update so we tried to go to the other enterprise that wasn't at the airport and they are saying that you need a utility bill to use your debit card for a booking. (Even though i have extensively reviewed their policies and it never said that. ) Why would I have a utility bill in a state that I don't live in? If u was home i woukd be driving my own car not fighting with a rental company. These people are absolutely ridiculous. I recommend everybody use Turo.

I've been renting with Enterprise Rent a Car for 13 years,and this particular location for 2 years…read more Staff is friendly,helpful, and professional, no hidden fees and never had an upsell for a vehicle. They explain everything to you and will jointly go over the vehicle with you to make sure there's no abnormal damage.

This review is for the Enterprise Irving location at 2210 N MacArthur Blvd and specifically…read moreemployee Cole. My insurance company, Allstate, called this location and spoke directly with them before I arrived. They confirmed that I was coming and told both me and my insurance rep that there were 4 SUVs available. Based on that confirmation, I drove over 30 minutes out of my way. When I got there, I saw every SUV they told me about sitting on the lot -- clearly available. But Cole suddenly claimed they had nothing at all and told me I'd have to wait until next week. No explanation. No willingness to help. No accountability. He acted like he had no idea what I was talking about -- even though this exact location had just spoken with my insurance. This kind of behavior is dishonest, unprofessional, and completely disrespectful. I wasted time, gas, and energy because this location couldn't be honest or consistent. Enterprise -- hold the Irving 2210 N MacArthur Blvd location and Cole accountable. Do not mislead customers and their insurance companies just to brush them off when they show up.

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

Horrible. Horrible. HORRIBLE…read more Their posted hours of operation states they are open until 5:30. Nope, we tried on two different days at 3:15, only to find that the doors are locked with no one inside. They don't answer phone calls. I called the main Enterprise number and all I got was the employee saying, "Well, that's odd." How can a rental company that is located right by a convention center never be open for business? Do the employees clock in, then leave? Avoid this place!

I have rented from this location a few times in the last 6mos…read more 0 issues 0 surprise charges 0 delays Car clean and ready upon my arrival. Friendly staff. ---- I did witness an issue with someone else in the store and was impressed with how they handled it. Situation: the person showed up at 9am to pick up a full sized SUV rental but would only accept a specific model. But their reservation was for 2pm during a holiday week. They offered to pickup the vehicle from a sister store so he could get his vehicle early. ...... what kind of dillhole shows up 5 hours early during a busy busy holiday wanting a very specific SUV and then can't comprehend the issue. I was impressed with their ability to stay professional and go out of their way to accommodate his nonsense. I wasn't having to deal with him and he was making me mad. Reservations pickup times are there for a reason and website says "or similar" vehicle No where does it say you get a specific model or trim If you need/want that then plan ahead.

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..