This rental car location is off airport, which is nice and convenient since I was not flying in. The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out. read more

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Listen, National, is by far one of the best car rental companies to use. They make the process so smooth and seamless. I highly recommend booking ahead of time which makes it even less hassle free. Tony here was amazing. His overall spirit was so welcoming and personable. You know as a woman, we tend to be real indecisive with options. Tony's patience was unmatched. We were between 3 cars we wanted but of course after his help we finally settled. If a pay increase comes from this review, then it's well deserved. Even Aja at the exit window before leaving the property was friendly and sweet as well. I mean just overall great hospitality. National at Dallas Love is the real deal read more

National Car Rental - Car Rental Near Me - Dallas, Texas

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Another super experience at National Car Rental Love Field. Luther checked us in he was outstanding friendly happy to help, he knew our questions before we asked them. Luther was a true ambassador. The shuttle driver was outstanding as well getting us to the terminal didn't take long and was an easy experience We enjoyed Texas Fort Worth area and being National Emerald Club members. read more

National Car Rental - Car Rental Near Me - Dallas, Texas

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Hello, just providing an update to my last rental experience. I have since returned my rental. Spoke with management and I explained the entire experience to( Jordan Kirkpatrick) the Mgr on duty. He not only apologized for the staff members (lack of concern and unprofessionalism) that I interacted with at the start of my experience. He also Refunded the money I spent to repair the tire and the convenience of getting it fixed. Thank You Mr. Jordan Kirkpatrick of Dallas Lovefield Airport. read more

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Good follow up. Poor follow through. Rented a vehicle, trunk wouldn't close. Voiced that when returning the vehicle. ASM Jordan called me an hour after returning the vehicle, promised free days to make up for the inconvenience... I have yet to see those free days and followed up with Jordan twice now. Not getting anywhere. I know now it's all talk and doesn't mean anything when Dallas Love National reaches out. read more

Got all the way here from Los Angeles, only to realize my DL was the wrong one. funny because it got me through security at LAX. But Payless, Alamo, Enterprise, National, Avis, nor Budget wouldn't take it. They scanned it and it was validated by their machine because, it's valid! It was just the wrong copy. I also had my passport and a photo of my newer Driver's License and they still denied me! They suck! read more

Abbey "the manager". Absolutely refused to help me at all. I came in with a return flight and all my information ready to rent a car after speaking to Alamo on the phone and Alamo confirming I had everything I needed over the phone. She said "I can't help you and simply refused me a car and to type in any information and just blatantly crossed her arms. Extremely rude and unwelcoming read more

At Love field you need to take a shuttle to the rental car lot. You do the paperwork at the lot office not in the terminal. Sometimes there is a long line which moves slowly. On this visit there was no line. National and Alamo are combined at Love field. They usually have the fewest shuttles and you need to wait longer than the other companies to get picked up, but they usually have the best deal--especially if you book through Costco. Bryant who helped us was friendly and efficient. He got us through the paperwork and didn't pressure us for various extra fees. We got a free upgrade, we think because it's all they had on the lot at the time--something which happens occasionally with all rental car companies. Overall, a good experience on this trip. Give them a shot if they have a good deal. read more

This was my first time here and everything was very straight forward. The gentleman that drove the shuttle from the airport was very polite and helped those with bags. It was a short ride and he dropped us off right in front of the Dallas Love location. The selection was a little limited but it's also not a very big airport so they get a pass on that. I interacted with 2 other people. The gentleman as I left and the gentleman upon return. Both were very polite and friendly. Not much more to say. If I'm back in the area, I'll use National again 100%. Very pleased with everything. read more

National Car Rental - Car Rental Near Me - Dallas, Texas

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National rental car at Dallas Love is pretty good. Only bad thing I can say...it's off property with a short shuttle ride to rental car terminal. Cars are clean and plenty to choose from... no issues. Easy and fast check out at the gate Love national Rental Car read more

The associate that was helping us gave us a hard time through the renting process and ruined my day I'll never get back. Tried to charge us for all the extra stuff that we didn't want and tried to play it off. He seemed like a sociopath. It was the worst experience and I'll never rent from National again. read more

I have been trying to get National Car Rental to perform a simple vehicle swap in Dallas, TX because the AC is not working for nearly 7 days.  I'm no casual customer to National with 72 days renting this year and literally hundreds of days over the years. The constant and consistent run around between the ridiculous customer service app, the equally unhelpful employees who appear to be powerless to even make a call, give a name of a manager or escalate outside of their office for a simple request is maddening.  I'm told to call Dallas, Love Field as that is apparently the only place on the entire planet with the resources to facilitate a simple vehicle swap. Between my spouse and I we've called three times and let it ring no less than thirty minutes each time with no answer. When I call the National office back they then tell me that they do not man the phones at Love Field? At all really?  All I want is a name of a single National employee who will actually listen and make sure that a car is ready for me when I get there instead of having to explain my dozens of calls, multiple Escalation reference numbers, etc.. to yet another uninterested National employee and have to get in line. Now we told that a regional manager will call 36 hrs later and still nothing. It's not rocket science, but seems impossible for this group.  As I'm still awaiting a call back I will post my rental agreement number, escalation reference numbers here and on every forum I can find until I get a phone call and responsible employee who will take ownership and provide a tiny bit of customer service.  In the interim any other car rental company that would like a chunk of business and can match or beat the deal I have with National please reach out. National seems entirely uninterested in keeping business.  Part 2--------- Again, the National response is another please contact us by phone or online... Like the multiple times I have already. I have never seen such an incredible display of complete disregard for customer service or even have the common decency to actually CALL THE CUSTOMER. There are several severe heat alerts in Dallas and it's 100° with a real feel of 108° degrees where I am right now. Perhaps the National risk management folks should take a look at the tremendous liability this creates for them when they disregard the legitimate needs of their customers when there is a documented weather emergency. Reservation # 1566972545 National Rental Agreement # 661333423 Vehicle # P8886865 Renter: William Cagle  Escalation number # ref#-45682004 read more

One of the worst national car rental places. The employees don't even want to do their jobs. If you need to ask someone, you will have to chase down someone, then they will tell you to wait forever until someone comes out to talk to you. They charge you the wrong thing and make you jump through hoops to try to fix it. "Try" because the error was not fixed and ended up with more errors. Look at their response below. It's not even complete. That's how much they care. Anyway, calling them and emailing them got no response back. read more

The absolute worst fleet of vehicles I've seen at a national ever. Stains on most of the cars since they are all cloth seats. Oldest models as well. read more

Bryant was just a joy to work with. Fantastic customer service made a late night flight well worth it.

I love their Emerald Club! I'm a regular due to my job and I have reached Executive level. When you 1st start in the Emerald Club you can go to the Emerald Aisle and pick out the car you want. You jump in and just give the person at the booth your ID. No need to go to the counter. When you reach Executive you get a better choice of cars. I love it because I get to drive cars I would probably never buy because they are not practical, but they are fun! read more

National Car Rental - Car Rental Near Me - Dallas, Texas

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I have been a fan of National for 10 years, with the ease of checkout and picking your own car it is the best option. This location is mid-pack, they are easy to use, but don't always have a great selection of cars. read more

I've never had any issues at this National location. I'm Executive Elite, so I go directly to the lot, select my car, and head out. The shuttle ride to/from the lot doesn't take long at all and the drivers are friendly and funny. The wait for the shuttle itself can take up to 10-15 minutes though, so don't expect it to be available right away. I've never had a problem with selecting the car I want. I usually am able to get a nice SUV. This last time, I got a really fancy Volvo S60 that even had a heated steering wheel. I hadn't rented a car in a while from this location and there seemed to be a much larger selection of nicer, higher end cars available. Returning the car is pretty smooth and staff have been friendly both upon arrival and when I'm returning. Overall, no complaints. read more

This was absolutely the worse experience I've ever had renting a vehicle. My experience is too much to type, but I would love for customer service to reach out to me. I literally left feeling traumatized by one of the managers. i plan on contacting headquarters first thing in the morning. I think the CEO IS Chrissy Taylor. read more

I do love how quick the shuttle is at lovefield to the rental car lot. Some cities it feels like a 20 minute ride to get your vehicle. Having status though is pointless at this location. Every time they have everyone using the executive aisle which takes away from having a large inventory to choose from. Also this location has ZERO premium vehicles to choose from. Unless you reserve through them through the system during booking you are not eligible according to the agents. This is very different from almost every location I normally book from. The agents are kind but really wish they had a better selection of premium vehicles to choose from. read more

I really don't understand why they don't have more people that Pete times. They obviously know when flights are going to arrive as they ask you to put in your flight information. The last time that I was here this rental location there is only one person working behind the desk and about 16 people in line. That means that it takes about an hour and a half to get a car even though you have a reservation. read more

The service was great. The car was great. They had a shuttle that arrived quickly. I don't know what else to say! read more

Loved my experience! I arrived Saturday to pick up my rental and I was pleasantly surprised at my welcome. Usually, rental car places (at airports) are overly crowded, long waits, and unorganized; however, the office at National was clean, well maintained, and the 3 African American gentlemen that were behind the counter where polite and thorough. The car was like new: clean, smelled good, and rode even better. Keep up the great work. read more

National Rental Agreement 235722309 - Upon picking up our vehicle October 19, 2022, it was my understanding that we could walk down the Emerald Aisle and choose ANY vehicle on the Aisle (for Emerald Members Only) ANY vehicle Midsize and above and only pay the Midsize rate. This is what is also stated on your website. However, this is not what happened. We were NOT allowed to select our own vehicle. We were TOLD which vehicle to choose - Toyota Rav4. When I asked why we couldn't choose the Volkswagon Tiguan, I was told "It's a Standard SUV. You're renting a Mid-size SUV". Based on what your website states, it was my understanding that we could choose ANY vehicle on the Aisle? Why was I not allowed to take the Volkswagon Tiguan? This would have given my parents extra leg room. The next issue we encountered: Not being given the Key Fob after picking up the vehicle. Upon checking out at the gate I was asked to give the Agent my Credit Card, Driver's License & Key Fob. Once everything was completed the gate lifted and I was on my way. Unbeknownst to me... everything had been returned to me EXCEPT the Key Fob. My family and I were 7 minutes from our Hotel upon receiving a call from National that our vehicle could possibly stop at any time without the Key Fob in the vehicle. This caused major anxiety and stress to me and my Elderly Parents. Additionally, after a long day of travel we missed our dinner reservations as we had to wait for a representative from National to Key Fob to our Hotel which was 25 minutes away from the National Rental office. The final disappointment: Our plan was to rent the Vehicle from the Dallas Fort Worth location; however, they were completely sold out. Which is why we ended up renting from Dallas Love Field. However, to compensate us for the other two issues per my conversation from Lexi, the Asst Manager at Dallas Love Field she agreed to allow me to return the vehicle to Dallas Fort Worth at no additional cost. I asked Lexi if she could provide an email confirming this. She would send a confirmation email however, I never received that email. The next day, Friday October 21st I called to follow up and two Agents confirmed that Lexi placed in the notes that I could return the vehicle to Dallas Fort Worth - National location. Both confirmed a reference number of 40522359. Later that afternoon at 3:49pm, I received a voicemail from Da'Ricco Miller - Manager at National Rental - Dallas Love Field. Per his voicemail everything that had been confirmed earlier that day, was denied. During our conversation he explained his reasoning for not allowing me to return the vehicle to Dallas Forth Worth. Despite the inconveniences that impacted me and my Family, he felt that National had been more inconvenienced that I had been?!?!?! WOW!!! How was National more inconvenienced that the Customer? What disruption did this cause to National? If you use them proceed with caution. It's all about them. Not the Customer. read more

From the pick up to the return, I had excellent service from Bryant and Uzman. The cars they offer at pick up were of great variety, and my car was clean and the exact truck I wanted to rent. Even though you have to take a shuttle to the airport, a shuttle was right there waiting, and the shuttle driver was friendly, helpful and awesome and lugged my heavy suitcase onto and off of the shuttle. The ride was quick, and I got dropped off right in front of the door. The emerald isle is really the best part of national and why I'm a loyal customer. read more

Consistency and speed is what makes this rental place great. Cars are clean and the pickup and drop off are easy.

I recently rented a car from this location, the actual date was the week of 10/22 so I'm sure the staff here can recall the issue if they care to try and prevent the extreme delays exiting the facility from reoccurring. I hopped on the shuttle at Love Field late afternoon, the driver was extremely friendly and professional I find this to be the case with most of the employees I've encountered at National since I started using them exclusively in the late 1990's. I love most everything about this rental car company and really appreciate the convenience of the emerald aisle and I especially enjoy the benefits of being executive elite. Unfortunately the one and only experience here at this location was less than favorable, after locating my rental, a black Armada I proceeded to the exit only to find a massive back up at the exit, there are three booths but only two were operating - after more than 15 minutes a well dressed employee approached the drivers side whom I assume was a manager - he greeted me with an apology and asked if I had a reservation, my license and credit card out and ready which I found to be total ridiculous being I'm a frequent business traveler. He informed us that the delay was caused by a customer who didn't have a reservation and was making arrangements at the booth, that's understandable what's not is why for one didn't he stay to assist to expedite that process, two open up the unoccupied booth and three what good came from questioning customers waiting in line I thought it was very unprofessional and a little annoying to be honest... read more

We had two experiences....the first meh, and then the next was flawless*. The first was booking with National directly about a year ago summer 2014 checking in/out. It was easy enough, but then at the counter we had some bait and switch - like pricing, which included some unexpected charges regarding the insurance tier structure....... Make sure you ask before you book with points about out-of-pockets, especially if you buy the always outrageously expensive insurance (I know, but we are paranoid from a previous run-in with another rental car company falsely accusing us of a trumped up car damage). We had used points to pay for a week reservation but all the extra charges jacked our OOP cash dump to almost $300 for a no frills Dodge Charger. Grr. This trip, we booked and paid through Hotwire at the last minute the night before our flight. Our 2 day total prepaid was about $130 WITH the Hotwire rental insurance for a nicely equipped 2015 Tahoe. The check out counter person was EXTREMELY efficient and friendly. It was less than 5 minutes counter to car. Check back in was more easy.....we opted to fill the gas tank ourselves before returning, we pulled in, jumped out, they gave us a receipt, then we jumped on a shuttle to the airport. Another quick 2 minute friendly efficient encounter. *The jury is still out because we were told we'd be mailed a bill for whatever highway tolls we used, so I'll update this review if there is a sticker shock or something else concerning to report. We would definitely do Hotwire again and go through National for that kind of deal. read more

I've been using National for work trips for three year. I'm considering making a switch because they don't offer drop off at a different location. Supply chain issues or poor business planning? Their call center won't release the phone number to the local facility you are trying to reach. I did not enjoy my experience and no extra effort was made. Went to Avis and they were able to meet my needs. read more

The worst experience we've ever had with returning a vehicle. The location was not open or accessible when we arrived to return our car, along with hundreds of other people. People were abandoning their vehicles on the main road into the airport. Also, since they were closed there were no shuttles. People were flagging down vehicles to get a ride and we were forced to walk with our 15-month old and all of our luggage to the terminal in 20 degree weather. It was like a scene out of a really bad movie. Just unbelievable. read more

I always use National Car Rental whenever possible! I fly into Dallas at least once a month and it never fails that I can always expect Earl (the shuttle driver during the morning shift) to sing a Frank Sinatra song or his brother Curtis (afternoon shift) to greet me with a smile. One of these days, I will sing along with Earl, as I am also a HUGE fan of the Ol' Blue Eyes! If you ever catch a National Car Rental shuttle at Dallas Love, ask him to sing you a song! He will do so without hesitation and it will definitely make your day! As for National Car, you can't beat their customer service! When I first started using them, they forewarned me of the toll roads, gave me a map and helped me with directions. I recommend joining the Emerald Club! It definitely helps expedite your check out process! The vehicles are well maintained and the employees at this business seem very happy and have always treated me well! read more

Worst location. Lack of communication and just aggressive and rude.. will start taking the extra time to drive to dfw airport

I have been using National car rental for over seven years and have achieved Executive Elite status over multiple years. I have, so far, stuck with National for a few reasons: the flexibility of the Emerald Aisle, the friendly staff (at most locations), the call center assistance, the loyalty program, and the expansion of presence to many international locations. The company as a whole has been great. The service in Dallas is an exception. The staff at the front desk have always treated me like they have to "deal with me" instead of being customer service friendly. I might equate talking to them like talking with Oscar from Sesame Street or the panel of sharks on Shark Tank when it comes time for product criticism. Can you tell? I am not happy. Most recently I arrived for a four day rental. There was not an option for a mid-size or large SUV suitable for C-level executives at arrival. No biggy, I took a Hundai Sonata thinking I would come and check on a later day to exchange the car - as all other locations have allowed me to do this in the few pinches I've had. Anyway, I wanted a larger more elegant car to pick up two of my C-level executives. One executive is over six feet tall and probably close to 250 pounds, think Randy Johnson. As a side note my C-level also used to pitch in the minor leagues. They are executives = more leg room and expectation of quality. When I asked to exchange I was offered the choices (from the back "Enterprise" branded section of the three company conglomerate) of a mini-van, a similar sized BMW sedan (I.e. slightly smaller than the Sonata), or a half ton truck. The issue I had was that the executive section of the Emerald Aisle was 90% full, I could see plenty of inventory being prepared for the car wash to continue filling the Emerald Aisle, and low and behold there was a Ford Explorer with pilot seats - the car stated "leg room," rugged or city capable elegance, and seemed like a decent option. I thought, "Great! I'll grab the keys and head to the front desk to talk to Oscar about exchanging." I received what I expected: begrudging customer service and denial of exchanging cars for my purposes. I also spoke with the manager who told me that I had a running vehicle and that he could not make a policy exception to exchange at National. Instead, I was offered a mini-van from Enterprise to pick up and deliver my C-level executives to Del Frisco's Double Eagle Steakhouse in Plano... as if using enterprise was some kind of exception to the policy...hmmm?? Unhappy to say, my tall executive spent the better part of an hour with his knees against the dashboard. Thank you National! I congratulate you for the self confident nature that states boldly: "Dallas staff and its opportunistic/self serving "policies" are more important than its customers!" ...Still thinking, "Hmmm, I can have a small BMW from a sister company that is 20 feet away, but you can't seem to pull that BMW into the Explorer's spot to help me out." read more

This location fails in communication. We spoke to multiple people multiple times trying to resolve this issue. It was a simple oversight, yet serious. Most new carsperate with a FOB. During the exit process, we were asked for the FOB the agent wanted to retrieve some information. Unbeknownst to all involved the FOB was not returned to the driver. On top of the agents many duties he was also training, asking for my daughters credit card, drivers license and of course that was at the top of the list, extra drivers information. In error the FOB was not returned. Of course it wasn't noticeable because the car was already running. 30-40 minutes down the road we received an unidentifiable call. Which we promptly answered simply because we were out of state. It could have been our hotel that we were trying to get to. Instead it was a National (PANICKED) agent calling explaining to the driver that the FOB had been left with the gate agent, he also explained that the car could come to a screeching halt at anytime! Through out the many concerns of what might happen; all in the car are very alarmed at this point. One passenger with a pre existing heart condition, the other two with high blood pressure, plus our passengers are elderly. The traffic in the area and knowing the potential danger we're all in was needless to say FRIGHTENING! However no compassion came from National. Anything we got we had to ask for. For example the rep who called had full knowledge that we were not from the area, yet the driver was asked to turn around and returned to the Cedar Springs Rd location. We were by this time less than 10 minutes from our hotel. Instead we suggested they meet us there, in fear of the car shutting off. It would not be safe to drive the car another 30 minutes or more without an FOB. Not to mention that we were going to be missing our planned dinner reservation, Because now we're waiting on someone from National to bring the car FOB. We were truly the ones being imposed upon. Yet a District Mgr said in multiple calls that National was inconvenience by us. WOW! This CUSTOMER SERVICE was only full of lies, and my daughter is an Emerald Member now for soon to be TEN YEARS! They didn't even honor their own policy, meaning any car in that section she should have been able to choose. Yet she was told NO, you can only have this one. Crazy! Many agents were involved in a potential solution; all of them over ruled the other. So my advice is be sure you get everything back before you leave, especially the car FOB. So much for Southern Hospitality, so don't expect any (ESPECIALLY IF YOU'RE A BLACK PERSON) (and a WOMAN) and it's proof that once again the customer means nothing, it's not supposed to be so hard to be satisfied by such a large company. It could have been so simple...Also upon our return the elderly dad left his cell in the car. The agents at the desk told him to just go and get it. Keep in mind that the parking lot was full of incoming cars, when all they needed to do was make a simple phone call. Oh, but that's right nothing was simple at this location! Because all they have done is to ask for the same information over and over again so here goes.. The car was pickup on 10/19/22 returned 10/22/22 RENTAL AGREEMENT #ending in 2309 License #MAL5165 Unit # 7T3S6L read more

Normally I am very happy with National but third strike and you're out at DAL Love field. First time you just closed early and I had to Uber, second time you gave my executive elite reservation for a luxury SUV that had specifically been reserved to pick up my VIP's to someone else. But last night takes the cake. When you left myself and at least 8 other customers standing outside in 29 degree weather wondering if we were going to get any car at all. Everything in the emerald aisles was gone and even though my self and another gentlemen said we would pay the difference to take the Range Rover and Escalade you had sitting, your staff of seemingly half of one person, just ran off never to return. As a former employee of a rental car company this is simply unacceptable behavior and practices from a company that we spend hundreds of thousands of dollars with annually. read more

Welcome to the worst National Car Rental location in the United States (that I am currently aware of). The other comments must be accustomed to mediocrity. I travel weekly to cities across the US and there is no question that the service and selection is pitiful at DFW. Actually, the selection isn't bad except they hold back the nicer vehicles and dump base models on Executive (equivalent to regular row models). I don't hold Executive Elite up as an absolute entitlement but all other locations I've been to in the US are on another level of service to take care of this status that as several employees commented "pays the bills". I prefer the bigger SUV or Pick-up models with a nicer interior because I'm one of those who drives a lot when I fly into an area. Plus, I like to give myself a chance should there ever be an accident. With literally all other locations it's never a problem and they do their best. At DFW they always say they are reserved even though you know the inventory is available. We are talking commonly available models that are already on the line at any other locations. Then when I press them they say they have them but inventory is tight and they need to keep a reserve (as one excuse went, in case someone has an accident and they have to swap out). Their accident is their problem if or when it happens. I'm executive elite and you have availability so upgrade the damn car and let me get to my business is typically what's on my mind. So, I don't fault any workers at this location. They are clearly following orders from above who doesn't understand standard deviation. What's your reserve limits for these models, Executive elite traffic, etc. Stock so you can meet that demand. I've seen hour long lines at this location waiting for anything available. It's clearly incompetence at the district and corporate levels. They hang the workers out to take the heat for their piss poor planning and management. The workers do provide a sub standard level of service and usually you won't find anyone at the booth. The people at the desk couldn't care less that your a frequent customer. Just poor in every way but if I had such horrible support I would eventually be the same way. I imagine turnover is high! To the directors and VPs, if this is your biggest volume site then get up and build a stock plan to properly manage it and be present more to find out what the workers struggle with. Know your levels and variations to ensure you cover the reserves and the booked EE clients. You typically KNOW your EE volume because they book in advance of probably a week. To excuse crap quality because your volume is high is a disgrace. That means you should build a flagship that rivals any place in the US. You can take a break even if you have to because this is one of the key locations that sets the tone and builds your repeats across the company. It is the shining example of your commercials. Rather, you make excuses and provide service that is shameful. Your welcome, Jeremy Campbell read more

Super disappointed. 1 booth open 20+ cars waiting to exit. Been sitting here for 25 minutes read more

National Car Rental - Car Rental Near Me - Dallas, Texas

So it's about 10pm and I get off the shuttle over to the counter for a good 10 mins bc the sales people are prob outside kicking tires or what not. Already testing my patience to later learn about some Ridiculous Policy - If you don't have a major credit card, than they don't allow you to rent a car. Thanks for the heads up dips**ts!! Since when is a debit card not "major".. . Cash trumps all idiots. Im transitioning to a new state with my TX drivers license so they're asking for a sample of my blood, hair, and urine and oh yea bc I conveniently travel with my lease agreement to prove my residence. BS!! Clearly a disgruntled client but making sure I let it be known .. Oh and Jason the so called manager was superb with customer service... Needless to say I will no longer be using this company and should have gone to Payless car rentals. #byefelicia read more

This location has outstanding customer service. The staff here went above and beyond to make sure that I got exactly what I needed. Further, they made the entire experience pleasant by being friendly and warm throughout my time at the location. In this day and age when customer service is so often lacking, the team at National at Love Field are still doing a great job where so many others fail. I would not hesitate to return to this location when I need a rental car. read more

My flight from SFO to DAL was delayed by 20 minutes, which got me to the airport at 11pm. First time in Dallas and knowing how everything in Texas is big, I definitely wanted to rent a car. I arrived here at around 11:30PM, when they were closing. I didn't bother getting a reservation because I didn't think they would run out of cars. I was greeted with a smile but the lady at the desk said they didn't have any cars available. I was kinda shocked but didn't mind and was going to walk next door and try my luck with another car rental place. BUT, the saving grace was the manager called out and said he could help me. Turns out, the female was just lazy and didn't want to process another reservation. Anyways, I forgot his name but he was AMAZING and he gets 5 stars from me! Appreciate the customer service but fire the woman, she was a jerk. read more