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    National Car Rental

    3.2 (76 reviews)
    Closed 6:00 am - 12:00 AM (Next day)
    Updated 1 month ago

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    This is the tire shop that did the repair (in Waco, Tx.)

    Hello, just providing an update to my last rental experience. I have since returned my rental. Spoke with management and I explained the entire experience to( Jordan Kirkpatrick) the Mgr on duty. He not only apologized for the staff members (lack of concern and unprofessionalism) that I interacted with at the start of my experience. He also Refunded the money I spent to repair the tire and the convenience of getting it fixed. Thank You Mr. Jordan Kirkpatrick of Dallas Lovefield Airport.

    Wendell C.

    This was my first time here and everything was very straight forward. The gentleman that drove the shuttle from the airport was very polite and helped those with bags. It was a short ride and he dropped us off right in front of the Dallas Love location. The selection was a little limited but it's also not a very big airport so they get a pass on that. I interacted with 2 other people. The gentleman as I left and the gentleman upon return. Both were very polite and friendly. Not much more to say. If I'm back in the area, I'll use National again 100%. Very pleased with everything.

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    2 months ago

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    1 year ago

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    7 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Bryant was just a joy to work with. Fantastic customer service made a late night flight well worth it.

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    9 years ago

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    6 years ago

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    4 years ago

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    3 years ago

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    2 years ago

    Consistency and speed is what makes this rental place great. Cars are clean and the pickup and drop off are easy.

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    8 years ago

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    11 years ago

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    8 years ago

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    3 years ago

    Worst location. Lack of communication and just aggressive and rude.. will start taking the extra time to drive to dfw airport

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    4 years ago

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    7 years ago

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    Page 1 of 2

    Ask the Community - National Car Rental

    If I land at 11:30pm Thursday, will they still be open for me to get my car after I pick up my bags?

    Hello Kristen, Thank you for choosing National Car Rental. If the flight arrives after the locations closing time, our reservations department will be happy to look into… Read more

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    Review Highlights - National Car Rental

    ! If you ever catch a National Car Rental shuttle at Dallas Love, ask him to sing you a song

    Mentioned in 3 reviews

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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(142 reviews)
    0.0 mi

    Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

    After renting a car from Alamo and experiencing a hit and run I would not recommend them. After…read moreworking with my insurance to make them whole again they place my family in collections and a no rent ban. Even after making the remaining balance they still put us on a no rent ban and collections. Wow! I don't think they would have rushed to give us a refund if we overpaid. Maybe I should put them on collections and a don't rent from them list. Good luck if you want to rent from them!

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Budget Rent A Car - Dallas Love Field Airport - 2023 Mazda CX-9

    Budget Rent A Car - Dallas Love Field Airport

    1.5(253 reviews)
    0.1 mi

    The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

    You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

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    Budget Rent A Car - Dallas Love Field Airport
    Budget Rent A Car - Dallas Love Field Airport - Brand New 1,500 miles at Return

    Brand New 1,500 miles at Return

    Budget Rent A Car - Dallas Love Field Airport

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    Thrifty Car Rental - This was our -no-customer service staff

    Thrifty Car Rental

    1.5(122 reviews)
    0.3 mi

    My experience didn't start off well, having passed a girl at the Rental Car Information Booth to…read moreget to Thrifty, which had a sign basically saying, "Go back around, past the girl at the Rental Car Information Booth who is insultingly useless, to the Shuttle to get to the office", but that issue is with the airport, not Thrifty itself. The Shuttle was easy to find and it showed up right when I did. The office had a managed line. The workers were friendly. I think Derrick helped us. I don't like that they ask, "which protection plan do you want", while pointing to three choices. Naturally, most people just pick the basic, like the cheapest car wash, not realizing they don't have to pick one at all (a viable choice for people with coverage from premium credit cards), but that issue is with the corporation in general. Update: I was charged $60 for having "an additional driver". The agent asked if I wanted one and I said sure, but he did not inform me. In retrospect it is a little underhanded. I mean, it's not like saying, "you want cheese on that", but if the cheese is $60, you should probably say something. PS. We missed the gas station on our way back. As expected, we got charged. Keep in mind that mistake will cost you $11 a gallon. However, they let me pick up at Dallas and drop off at Austin without extra charges, so that was... um... thrifty. I'm just pissed they no longer sell ice cream!

    Easy pick up and drop off process. There were plenty of cars available and no wait time for the…read moreshuttle service. Definitely recommend!

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    Thrifty Car Rental
    Thrifty Car Rental - Car return

    Car return

    Thrifty Car Rental

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    Avis Car Rental - When I left the lot. That's the fence that runs along the airport as you enter Love Field. Mileage is 45572 (177 mile range).

    Avis Car Rental

    1.7(178 reviews)
    0.1 mi

    Recently rented a car from Avis at Dallas Love Field and the experience was decent…read more The rental counters are near baggage claim and this was the least successful part of my experience, only because of the line and then the gentleman behind the counter that we began dealing with. Luckily a peer came back and took over, and he was delightful and friendly. Once we were processed inside we headed out to the shuttle that carried us to the car lot. The shuttle takes you to your exact spot, which was nice. With the rental, we added the gas package, which I recommend. You can return on empty and not have to worry about it. There are not too many convenient gas stations near DAL, so the convenience is worth it in my opinion. Return was easy as well. Pulled into the lot, they scanned what they needed, then we hopped back on the shuttle that carried us to the terminals. Overall, decent experience.

    I'm a Presidents Club member and showed my complimentary upgrade options in the Avis app to the…read moreblack gentleman with short hair who assisted me. He specifically told me the app gives more options than the counter and to select whatever I wanted because that's what I was entitled to. I selected a Ford Expedition and it was approved. When I was leaving the rental car facility at the exit gate, the manager literally ran up, stopped me in traffic with other cars behind me, and told me I could not take the vehicle. They revoked the approved complimentary upgrade on the spot with no explanation or apology. This was chaotic, embarrassing, and completely unacceptable for a loyalty customer. Stopping traffic to take back a confirmed benefit is beyond unprofessional. Elite status clearly means nothing at this location. I will never rent from here again.

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    Avis Car Rental - 3 tier upgrade from Standard SUV to Premium SUV, we appreciated it, but probably not for most people with the huge drop in fuel mileage

    3 tier upgrade from Standard SUV to Premium SUV, we appreciated it, but probably not for most people with the huge drop in fuel mileage

    Avis Car Rental - Cigarette burns in both front seats along with food stains

    Cigarette burns in both front seats along with food stains

    Avis Car Rental - When I returned the car. Mileage was 45953 (180 mile range).

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    When I returned the car. Mileage was 45953 (180 mile range).

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(66 reviews)
    1.1 mi

    After having a poor customer service experience, I have to change my review because Enterprise, as…read morewell as Francesco the branch manager, have corrected the experience and even more importantly shown that they do care about their customers. Thank you for the call Franchesco! My first review was 1 Star "The branch manager has customer service skills equivalent to a five-year-old child."

    Was sent to here by the insurance due to a collision…read more The employees: They are EXTREMELY friendly and professional. Esp that black guy (whose name I didn't catch. Sorry.) with the "yes sir, no sir." He was so polite and it is very hard to find in Dallas these days. The girls there were also very polite. They were even accommodating to my needs. The car's quality: The car's quality was good. No issue. The car's CLEANNESS: Oh helllllll no! The moment I put my hands on the steering wheel I felt it was oily and sticky, the center arm rest part where my right elbow touches was also sticky. Then the same night during sleep my ear was itching so I wake up and look at the mirror and it was inflamed! (INFO: My ear has eczema, so it has compromised skin to begin with; therefore, it doesn't take bacteria well.) Then I recalled I was touching my ears with the hands that I touch the steering wheel with. So the next day I learned my lesson and wiped down the steering wheel with 75% alcohol wipes. And LORD BEHOLD! It was so dirty! So dirty that it took multiple wipes to get it to not turning black. And the steeling wheel felt dry and clean again after all the wiping. The charges: No surprise charges, inspection was smooth. I will use Enterprise again BUT I will bring disinfecting wipes........

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    National Car Rental - carrental - Updated May 2026

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