Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

I rented from Enterprise for about a month while my car was in the shop, and I ended up going…read morethrough three different vehicles. The first car had a slow tire leak that required me to add about 10 PSI every day, and it also had interior panels popping off on the sides, almost like the airbags had been replaced but the plastic clips were broken. The second car had front suspension issues and would shake at around 55+ mph. You could tell three tires were new and one was nearly bald, which felt unsafe. The last vehicle was nicer, but whenever it rained, water leaked from the pillar onto the driver side seat and floorboard. I chose to live with that instead of swapping cars again because it was already such a hassle to move car seats. Thankfully, I got my own car back from the body shop after about a month. Despite these issues, the staff at Enterprise were very accommodating and helpful. I understand they do not personally drive all the cars and rely on renters to report problems, but the inventory definitely felt questionable. Kudos to the staff for trying their best, but I hope they take steps to improve the quality of the vehicles they offer.

Long story short, I needed a car quickly after dropping my car off at Toyota. I didn't have a…read morescheduled reservation, and Daniela an employee at enterprise told me that they had 24 hrs to find a vehicle for me according to my reservation with Toyota ( valid ). I understand i wasn't the easiest customer, specially with needing a car ASAP and having no way to get to my house. I'm a college student and don't have extra funds to pay the extra for a SUV that they did had available. I have to admit I was frustrated yet I knew it was my own fault for wanting things done quickly in a short amount of time! However, Daniela was able to help me out with a rental on the spot and really made a difference in my day! She was understanding and supportive and went beyond her job expectations to help out! Thanks again!

What I wrapped to the Rent-A-Car counter, my car is ready to go walked out showed the car that I…read morewanted was in and out within five minutes definitely will continue to rent here

Avoid this place at all costs. Terrible terrible "customer service". Employees are rude and have…read moreattitude issues when they speak to people especially the manager. They didn't have the car I reserved and tried to put me in a smaller car. Another person came in with the same issue. Waited over 2 hours for them to find a car with no real updates so got to see lots of bad interactions. Very apparent why they have a 1.4 star rating. Taking my business to Enterprise instead.

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

During this visit to Dallas we needed a bigger vehicle than Sixt had. The Honda Odyssey minivan is…read moreperfect for 5 adults plus our new granddaughter. Check in was online during our shuttle ride to the rental center. It can be done without going to the desk if you want as well. When we walked out to get our van we were greeted and given some options of vans to choose from. The van worked great for our visit and will likely be the vehicle we rent in the future when visiting. Drop off was easy as well.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

Ready for this..Here we go! First of all..these people will not talk about money at all..you must…read morecall customer service (which I did several times..no one speaks good English..they will hang up on you & make excuses not to discuss money)..Second..they will gripe if you do not come back with full gas tank..I had 12.5 not 14..so they were going to charge me $18.00 additional if I had not gone back out & filled it up all the way..Third. I found a nasty used condom & other condoms in the car when I had the rental..Gross!..Fourth.. I had a reservation for Grand Prairie location..I got there at my appointed time..the manager said they do not have any cars.& were not sure when they would get more? I could not wait around I needed a car! The only other place was Las Colinas Irving which was were I ended up getting the car..I had to Uber 4 times..spent lots of money..I was inconvenienced with so I asked Avis if.they would refund my money from Uber..they said "Yes" up to $50 which was less than I spent for Uber..Everytime I try to REACH AVIS..they do not answer their phone! I will NEVER use any AVIS again!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

I've been renting with Enterprise Rent a Car for 13 years,and this particular location for 2 years…read more Staff is friendly,helpful, and professional, no hidden fees and never had an upsell for a vehicle. They explain everything to you and will jointly go over the vehicle with you to make sure there's no abnormal damage.

This review is for the Enterprise Irving location at 2210 N MacArthur Blvd and specifically…read moreemployee Cole. My insurance company, Allstate, called this location and spoke directly with them before I arrived. They confirmed that I was coming and told both me and my insurance rep that there were 4 SUVs available. Based on that confirmation, I drove over 30 minutes out of my way. When I got there, I saw every SUV they told me about sitting on the lot -- clearly available. But Cole suddenly claimed they had nothing at all and told me I'd have to wait until next week. No explanation. No willingness to help. No accountability. He acted like he had no idea what I was talking about -- even though this exact location had just spoken with my insurance. This kind of behavior is dishonest, unprofessional, and completely disrespectful. I wasted time, gas, and energy because this location couldn't be honest or consistent. Enterprise -- hold the Irving 2210 N MacArthur Blvd location and Cole accountable. Do not mislead customers and their insurance companies just to brush them off when they show up.

Terrible customer service. Website did not recognize my confirmation number so I could not modify…read moremy reservation. Called customer twice both reps stated that they could not find my reservation. When I returned the vehicle today the Manager Adrian was no help for the inconvenience. ADRIAN stated that the representative may have said that because they did not want me to return the vehicle early. Would not recommend.

I reserved a car to pickup at 5:30pm and they even called me earlier to confirm, then when I…read morearrived they had NO CARS! What is the point of making a reservation, them confirming, only to tell me they don't have any cars?! Worst excuse for a Budget car rental I've ever experienced! Never using them again!!!!

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.