This is my second time renting at this location and I've rented with their Houston location like 5x…read moreso I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll.

Absolute bait and switch--avoid this place at all costs!…read more I've been renting cars for over 20 years and have never experienced such aggressive, dishonest upselling. I booked this rental expecting to pay around $289, but by the time the agent was done "adding on" fees, my total ballooned to $830.60. The worst part was being forced into a $35/day "unlimited mileage" charge ($315 total) that I explicitly told them I did not need. Even with a standard 150-mile-per-day limit, I would have had over 1,300 miles to use--way more than necessary. On top of that, they tacked on a $134.91 "Tire & Glass Pack" and $270 for CDW. They also bury a predatory late fee in the fine print: if you are even slightly late, they charge a massive $129.37 per day plus taxes. I should have gone with Enterprise for $500. Instead, I ended up paying nearly double that for a Chevy Trax. I will never rent from Easirent again. Save yourself the headache and the money--go literally anywhere else.

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

Everything! This company is a scam. They rent junk vehicles and charge you through the roof! They…read morestole money from me! I had to return a car but it was wrecked. I had insurance. They stole $305 from my checking account! They closed the Dallas office and were really shady about how they closed it. They lied to us by calling us and telling us we needed to take the cars up to the office and review the insurance. Made no sense. I was suspicious. I went up there. They had taken everyone's $409.99 for the week and grabbed their keys out of their hands and then they didn't have any money and also had no car! Criminal! They should be in prison!

What I found out. So, turns out the new UCars is totally different from the original Ucars. It's…read morenot actually the rental car provider--it's a fleet management company working for Buggy Cars, the real rental provider. That's why their rates are higher than usual.

Ready for this..Here we go! First of all..these people will not talk about money at all..you must…read morecall customer service (which I did several times..no one speaks good English..they will hang up on you & make excuses not to discuss money)..Second..they will gripe if you do not come back with full gas tank..I had 12.5 not 14..so they were going to charge me $18.00 additional if I had not gone back out & filled it up all the way..Third. I found a nasty used condom & other condoms in the car when I had the rental..Gross!..Fourth.. I had a reservation for Grand Prairie location..I got there at my appointed time..the manager said they do not have any cars.& were not sure when they would get more? I could not wait around I needed a car! The only other place was Las Colinas Irving which was were I ended up getting the car..I had to Uber 4 times..spent lots of money..I was inconvenienced with so I asked Avis if.they would refund my money from Uber..they said "Yes" up to $50 which was less than I spent for Uber..Everytime I try to REACH AVIS..they do not answer their phone! I will NEVER use any AVIS again!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.

The whole rental experience was awesome. Katie, (the little blonde one) was awesome and I…read moreappreciate everything you did! I hope you see this. - Kenny from California

It clearly states on the website that you can rent a car with a debit card if you have…read morecomprehensive insurance. We showed up for our rental booking and they denied us renting our car simply because we have a debit card. Not everybody likes to go into credit card debt in this country. On the literal booking email that they sent it clearly states that you can rent a car with a debit card as long as you have comprehensive insurance when we try to show them this they wouldn't even have a conversation about it even though we do have the insurance that is required to rent using a debit card. I would never recommend this place. They made us buy a return flight and then told us oh if you buy it under 24 hours before the booking it doesn't count then why the hell did they make us buy a return flight? We wasted 300$ on a return flight to be told it still wasn't good enough AFTER we booked a flight we don't need. We have the frontier flight pass we don't need to book our return flights until 24 hours before and they are basically free that's why we bought the pass and also why we didn't have a return flight. never coming here again. I will be using Turo from now on. They let you do a debit card, no hidden fees, and no weird polices that are undisclosed. I would also like to add that the customer service representatives were extremely rude and hostile. Whoever was working on July 1 at 1:56 PM seriously needs to be addressed for their behavior and the way that they talk to paying customers. Update so we tried to go to the other enterprise that wasn't at the airport and they are saying that you need a utility bill to use your debit card for a booking. (Even though i have extensively reviewed their policies and it never said that. ) Why would I have a utility bill in a state that I don't live in? If u was home i woukd be driving my own car not fighting with a rental company. These people are absolutely ridiculous. I recommend everybody use Turo.

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

I recently rented with SIXT, and while there were clear positives, I wanted to provide some…read moreconstructive feedback that I believe could significantly enhance the customer experience. Upon arrival, I waited in line for over 45 minutes to pick up my vehicle. While the actual transaction process was efficient once I reached the counter, the wait time itself was unexpectedly long--especially after a full day of travel. Like many customers, I had already navigated multiple legs of a trip, and at that point, the goal is simple: get in the car and go. One thing that stood out to me was that while SIXT had a line nearly around the corner--clearly indicating strong business and demand--nearby competitors appeared to have minimal wait times, with only a few customers being assisted at once. This speaks volumes about the success and popularity of your brand, which is a huge positive. However, it also highlights an opportunity. During high-demand periods, ensuring proper staffing levels can make a critical difference in the customer experience. Time is incredibly valuable, and in my case, the delay shortened the time I had planned to spend with my son. We had hoped to share a meal together, but instead, I had to rush to get him to work. While individual circumstances may not always be visible to staff, the collective experience matters. Customers arriving after long travel days are often tired, eager, and sometimes emotionally carrying more than meets the eye. Creating a smoother, more efficient transition from arrival to vehicle pickup would not only improve satisfaction but also strengthen customer loyalty. SIXT is clearly doing many things right--your demand reflects that. With a few operational adjustments around staffing during peak times, the experience could match the strength of your brand. Thank you for the opportunity to provide feedback. (I don't need to add a photo of the car because it is lovely and they just received a fleet of cars so I am sure turning them over at the rate they are I get it and the wonderful woman helping me at the garage helped me immediately) this is a positive review and their cars are

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

During this visit to Dallas we needed a bigger vehicle than Sixt had. The Honda Odyssey minivan is…read moreperfect for 5 adults plus our new granddaughter. Check in was online during our shuttle ride to the rental center. It can be done without going to the desk if you want as well. When we walked out to get our van we were greeted and given some options of vans to choose from. The van worked great for our visit and will likely be the vehicle we rent in the future when visiting. Drop off was easy as well.