The manager, Elmore, was AMAZING!! This was my first time renting a car and I got a terrible car, from a different location, that smelled of weed and it ruined majority of my trip. Yet Elmore, was so understanding and made sure even after the trip when i dropped it off, that i was satisfied with my experience! read more

Exceptional service at Enterprise DFW I want to recognize outstanding customer service at the Enterprise location at DFW. From the moment I walked in, Claire greeted me with warmth, professionalism, and genuine care. She was incredibly kind, attentive, and reassuring. The manager, Ousman, then stepped in and truly went above and beyond. He took ownership of the situation, acted quickly, with care and efficiency. As a veteran and ER nurse, and with my partner serving as a police officer, we deeply value accountability and compassion. Claire and Ousman demonstrated all of those qualities. Because of this experience, I will be a loyal Enterprise customer moving forward. Rental Agreement #: 575940244 read more

Quick check in, friendly staff and clean cars. Upon checkout I had Tate the great and he was friendly, kind and attentive. When I returned the vehicle I had Renee he was funny, Kind and personable. Great team and great experience. read more

Enterprise Rent-A-Car - Car Rental Near Me - Dallas, Texas

Logan, Ambrose, Jordan, and Elmore has the best customer service went the extra mile to help me out! thank you for your service.

i accidentally left my apple watch in the rental car they gave me. when I noticed that it was missing I immediately contacted them and submitted a lost item claim on their claim website. My phone was showing me that my Apple Watch was located by GPS at enterprise still when they emailed me back and said that they were not able to locate my watch. I tried to submit another lost item claim, but apparently there is a 60 day limit on how you could report an item lost, which is absurd. That watch was expensive and I need it back. also it is IMPOSSIBLE to get an american on the phone that is acutally present at the location, they route the call overseas every time. good luck you will need it. read more

I had a really pleasant and smooth experience here recently. I believe the lady who checked me out was Trina. She was so kind and efficient. I was in my rental within 5 mins. The car was clean and comfy and drop off was super seamless. read more

After picking up the car, there were two lines at the exit with unreasonable wait time per car. It would estimate about three to five minutes per car. When it was finally my turn, it didn't take longer than a minute, as I'm used to at airports in every other city I've been to. My suspicion is that the detention was due to the booth attendants trying to sell fuel service options, rental insurance, or other add-ons. This is unfair because it eats into valuable vacation time. The company already had the opportunity to present those options before the customers drove off with their rental cars. Upon returning the vehicle and keys to one of the reception attendants, I was told I was free to go. However, he did not provide a receipt or ask if I'd like it emailed to me instead. The next day, I got a text message asking why I haven't returned the car yet. I replied that I did. For good measure, I also called to report that I returned the vehicle on time. Nevertheless, shortly later, I got an email with an updated rental agreement for an additional three days, with the additional charge pending on my payment method. So, I called to request that the rental agreement be corrected and the additional charge reversed. The agent said that my request was escalated. Another day later, I had not yet received follow-up from Enterprise, so I called and the agent again escalated my request. Finally, late that evening, I received two simultaneous emails. One had the corrected rental agreement. The other was from the assistant branch manager saying that my rental had been successfully closed. I learned my lesson not to return the keys of a rental car without a final rental agreement issued to me. Aside from those two issues, the employees were friendly, attentive, and prompt when I picked up and returned the vehicle. read more

Got all the way here from Los Angeles, only to realize my DL was the wrong one. funny because it got me through security at LAX. But Payless, Alamo, Enterprise, National, Avis, nor Budget wouldn't take it. They scanned it and it was validated by their machine because, it's valid! It was just the wrong copy. I also had my passport and a photo of my newer Driver's License and they still denied me! They suck! read more

My son loves the Dodge Challenger... when we got here for our reservation we were poised to take whatever they had... then this pulled up straight out of the car wash. My son was ecstatic! (Truth be told he had been asking for a fun car on the flight over) We switched out what we had booked, they let us do it at no extra charge, and then took this beauty (wish it had been a different color) out on the road. It purrrrrred and roared... you can bet on that. This just added to the great time we had that whole weekend. What a great rental experience this was! read more

Enterprise Rent-A-Car - Nice ride for our time here - Car Rental Near Me - Dallas, Texas

I booked a reservation a while back to drive from here to Colorado. Dropping the car off in Colorado, apparently they do not accept ANY debit card! So now I'm stuck in Texas without a way home. You also need a return flight information to be able to rent a car. This is outrageous and should be informed to everyone before they arrive. read more

Enterprise on 7 st Austin was over charge me and I call consistent for two days . I call seven times a day. He did not pick up a phone. I when there and talk with the girl in the front about the change. She said they can work with me. She said, she going to call me back after she talk with manager. Also I wanted to rent another car. They did not have one available. she said I will call me back on the charge. And for the car. I never heard from her . I was call them. They will not pick up their phone. After two days. I want to another enterprise I rent a car . some of the enterprise manager cannot be trusted. If virtually my phone call cannot be transferred. They block my phone from coming to them.. .I called the manager personal phone , after I got frustrated calling .no answer, they did this evil things to me and refused to answer their phone. I don't think I what to be using enterprise rental car anymore. They do not respect their customer. I want money is the one that paid the salary.. read more

Need more shuttles, water 10 min to spittle to airport and watched 2-3 shuttles from ALL OTHER car rental companies come and go waiting on our shuttle! Terrible system! read more

Came in town for the weekend and everything was great! Taylor was wonderful and a great help. Enjoyed my stay and can't wait to come back!

Enterprise provided efficient and prompt service. The car was clean upon arrival, and the return process was seamless without any hiccups. read more

Enterprise Rent-A-Car - chevy equinox - Car Rental Near Me - Dallas, Texas

I have always had a great experience with this location and have rented many times. Last week I rented a car and upon doing the walk around inspection I pointed out damage. The Enterprise employee assured me that the damage had been noted. To protect myself, I also took pictures. I just received a claim from Enterprise for that damage. I have tried calling Enterprise on two different occasions and I have sat on hold for more than 45 minutes waiting to speak to someone. I spoke with Lexi, the Assistant Branch Manager and I showed her the pictures in person. Despite that, Lexi stated that she could not help and that it was out of her hands. read more

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RJ was a great help. We walked in with multiple reservations for different vehicle sizes. He showed us the inventory before he checked us out. We went with the larger vehicle. The vehicle had all the features we needed and the space we needed for our time in Dallas. The vehicle was brand new and we couldn't be happier. Thanks RJ for helping us out. read more

They never have the vehicle you ordered in advance available, so you always get a lower-standard vehicle.

Best place to rent a car. Friendliest people and Yvette was an absolute rock star. Thank you to a great team. read more

Enterprise Rent-A-Car - Hertz has the nicest and friendliest people working. - Car Rental Near Me - Dallas, Texas

after making reservation for a funeral trip, i tried to make an adjustment. they screwed somthing up and i thought it was odd they could not make the changes on the computer. i then find my reservation was touched by customer service and then told to just go online , but to find out no cars avl. always go with your gut feeling , its always right !!!!!! read more

Cameron G. got me in and out in about 5 mins. It was great. He helped me out and got me in a great car. It was clean and it was a nice vehicle to try out for a few days. read more

Pathetic location. I've been to 50+ enterprise locations and a platinum member with them. Safe to say, I've been a lot of experiences at enterprise. I waited for 15 min (checked in online to have a fast experience) just for them to not have the car category I requested. The employees could care less. Throwing their tablets and walkie talkies like they're bored. GO TO ANYWHERE BUT HERE read more

Staff is not helpful including manager. I would try any other location instead of this one. Enterprise lost me as a customer.

Caleb took great care of me, I highly recommend Enterprise @ Love Field! The whole process was quick, easy, and fairly priced. read more

Public Service Announcement: Enterprise rental car Crazy experience after needing a rental car. Just let you know how some large companies struggle with any level of customer service these days. Tuesday, the September 12th I rented a vehicle from the Oak Cliff location. I pretty quickly realized I was having some issues: 1. The tire pressure light comes on after a period of time on the highway but, when checked, the tire pressure is not low. 2. The car makes a grinding sound when you have to hit the brakes hard. 3. In addition, the car is nasty and smells like smoke but mostly concerned about the mechanical. Thursday morning the 14th, I tried calling the Oak Cliff location after they opened but no one would answer their phone. One time, someone picked up and immediately hung up so the phone would stop ringing. I then, called the 1-800 number and explained the situation and they said a manager would be calling me within 45 minutes to correct the situation. By the evening, no one had called so I called the 1-800 number again and explained the situation a second time. They said "no problem, they have cars at the Inwood location and they are near you. I'll send them a message and you can go by in the morning and pick it up." Friday, the 15th I went to the Inwood location and they refused to give me a car. They had no idea why the main number had said such a thing but they suggested I go to the Lemon location because "it's a big shop and they have a lot of cars." I drove to this shop and, same story as above...except this time they told me to go to Love Field. I drove to love field and called the 1-800 number on the way to confirm they had cars and they said "no problem we are reserving you a car but it will be at the National Car Rental spot." This didn't sound right to me so I confirmed this a couple of times. (It is the same company.) When I arrived at National, they basically said I was crazy for coming to National and walked me over to the Enterprise desk, and, you guessed it...they refused to give me a car. They said, "Go back to Oak Cliff and DEMAND they give you another car". (Not making this stuff up folks). I got back in the car, sat in the parking lot and called the 1-800 number. They escalated it and said "Love Field MUST give you a car. A manager will call you shortly to resolve this." And, you guessed it...I'm still diving the car with the warning light and waiting on that call. Whatever for me right? I'll just drive the smelly car with a warning light on. Posting this in the hopes that this sorta thing gets corrected for the future elderly or struggling person that gets issued a defective car and has zero recourse. I also, want to say this is no reflection on the kind overworked worker in the Oak Cliff location. This is clearly a corporate problem. read more

Enterprise never lets me down. After a long day of travel I encountered Bennie at the Dallas car pick up lot. He was pleasant, smiling and friendly. I only rent from Enterprise and their people are the reason. There is rarely a wait, the folks are always knowledgeable and they have streamlined the process to keep you moving. Hard to find service like you get at Enterprise. read more

I have been an Enterprise customer for about 8 years(at least). I am sharing this experience because I am beyond saddened by the treatment I received at the Love Field branch. My Mother in March was diagnosed with stage 4b cancer and given a terminal diagnosis with zero treatment options for extending her life. I live in Idaho and had to fly to Texas to see her as much as possible during this time. I was able to afford 3 visits and on my third visit which would be to see her last days and be there as she passed was at a point when I had nearly exhausted my finances. I own my own business so the weeks that I was already away were making it difficult as well. I don't say all this as a victim but as a premise to this traumatic event. Being a long time customer renting many times for my business I knew that Enterprise allows you to use a business debit to rent vehicles without issue. I got the call that I needed to again make the trip to Texas and help with the last few days if I even made it at all. She was in pretty bad shape. I booked with my credit card that had a little balance left and knew that when I checked the vehicle out I could change the form of payment to my business debit having enough for a week to two weeks depending on how long I had to be gone. I got to the location, got into a vehicle and headed to the check out kiosk before rushing 2 hours to Tyler, Tx. When I got to the Kiosk I informed them of a payment change and the employee asked for my return flight info. I said that I didn't book it yet due to not being quite sure yet due to after passing having to make funeral arrangements and such. I asked if they could please due to my circumstances and was informed no way no how. I said fine I'll book the flight back and just change it as needed. Money I had to spend anyway. After booking it I showed the flight info and was then informed it had to be at least a 24 hour old booking(not sure the logic here). So I again asked for help getting this done and getting on my way so I could be with my dying mom. I was told no again and asked to please speak with the manager and was told that is what the manager on duty said. I had to exit the vehicle, walk back with my luggage to the Enterprise building and attempted to plead with them to please get someone that could help me. They informed me that they would not reach out to anyone and that they would get in trouble for doing what I asked. I understand to a degree but having managed retail and other business plus being a business owner presently know that I am never off the clock when a customer is in need. I got emotional and was starting to panic that I would possibly miss saying goodbye to my mom stuck in Dallas waiting on someone to drive 2 hours to get me and then 2 hours back to where she lived. My only other option which has put me into a bad financial situation was to dump my remaining checking funds on to my credit card and use it to rent the vehicle on credit. I will say the gentleman that helped me in the end was gracious and he had his hands tied by his supervisor who showed no remorse or the ability to offer options or suggestions. I finally left and on my way an hour late and mentally beat down by the employees at the Love Field location. I've never felt so insignificant before while trying to do anything with another business. Watching an individual waste away due to the terrible disease of cancer is the second hardest thing in my life, losing her was the hardest. Companies that have supported cancer causes but ignore their customers' needs when they are faced with the reality of Cancer is appalling. I just don't even have words for how bad I felt I was being treated. No apologies from employees. Not that I expected it or deserved it but I would have put the affected individual in the best thing I had on the lot and been beyond apologetic. I don't wish ill will on anyone and if I ever have the opportunity to help any of those individuals I would move heaven and earth to do it. I hope in the future Enterprise and especially the Love Field employees find more empathy in how they deal with people who are truly hurting. read more

Enterprise is usually my favorite rental car company to use, but this time I was slightly disappointed. It was my friends first time renting a car and the salesman who helped us didn't say more than 10 words. My friend didn't know what the rules were, what time frame is acceptable to return the car, what to check on the car, if to return back with gas or not... thank goodness for my friend that it wasn't my first time renting a car! The car happened to be the same one I own so I was able to show her all the features. The return service was good, I do wish for my friend's first time experience that the salesman would have asked/walked her through the process. read more

I had the most horrible experience today. A family member was involved in a car accident. USAA set us up with Priority Pass. Showed up. No car. "I" called 7 locations, ZERO cars! In tears. My husband is a National Emerald Club Member. Been loyal Enterprise customer. read more

I came in to the wrong location for my reservation and Dimitri was able to save the day and went out of his way to help me. Grateful. Excellent service is hard to find, thank you. read more

Flew in on a late flight, took the transportation bus from Loves Field Airport to Enterprise. We did have the option for an upgrade and Kitch went above and beyond all we can ask for, offered a car that we never even expected to be driving! He truly kicked off our very first visit to Dallas on a great note! He was extremely welcoming & helpful! Not only would I recommend renting from this Location, but also ask for Kitch, he knows the true definition of kindness, hospitality and represents this company and their culture perfectly!! We truly loved Dallas and look forward to visiting again and we'll definitely be renting from Enterprise! read more

First and foremost, we prepaid and reserved a Suburban months in advance. The day before we were suppose to leave out of town, the manger tells us they either gave the reservation away or did not have the Suburban anymore. No courtesy call, text or email letting us know they didn't have it. Second, Enterprise did not even attempt to Resolve the problem or did not even have a recommendation on where we could find a comparable vehicle within their own fleet of inventory throughout the Dallas /Fort Worth area. Their response was " you have to search for the vehicle yourself" Here I am with a dumbfounded look on my face thinking how am I going to get my family to our destination tomorrow morning. Again, prepaid months in advance, the evening we leave for out of town the next morning, and Enterprise Rental Car did not even care one bit. Their are too many other rental car places around to put up with this lack of Customer's care and frankly, complete disregard of the Customer's time and money. read more

Oh my, I really like Enterprise and have not had a bad experience with them until this most recent experience. Of course they did the whole "we don't have the car you rented, but we will upgrade you" song and dance that they always do. While an upgrade is cool my son had really rented the specific car because he was considering a purchase of that particular car so in this case we were disappointed. That was the smallest of the disappointments of the day though. We are non smokers and prefer cars, hotels, etc that have not been smoked in. The "upgrade" was dirty, had not been freshly washed, and smelled like a smoker's car. Add to the fact that they handed us a key and no key fob. We seriously had to put the key in the door or trunk to open them. Come on Enterprise, you can do better than that! read more

They charged me $10 in tolls on my cc after my rental, and I never passed through a toll--my entire trip was rural. I called and inquired, and there was a discrepancy about my reservation number. Nothing was ever done. I had paid for someone else's toll. Not the first problem with them, but definitely the last. Turo better anyway. read more

Rented again here about two months ago. The only car in my size was an Altima with 57,000 miles on it! It was a bit of a mess. And black in Augustus in TX. Usually I have a choose of cars. As I drove the left front tire kept registering as low. So on my two hour drive from Dallas to Tyler, I had to stop and add air. One at my place in Tyler I had to fill the tire every 12 hours. On my drive back to Luv, I stopped twice . I told them about all this when I turned the car in and they did nothing. I complained online and got a voice mail from the manager, apologizing profusely and adding two free rental days to my Advantage account. read more

At check out Marvin D. Worked exceptionally hard to correct my mistake and make sure my family and I had a vehicle. I truly appreciate his time, patience, and efforts read more

I suggest using another rental car company. We got in late after having a six hour delay due to weather and every single other rental car agency picked up there late passengers after hours except for enterprise. Not only did I have to incur a very large Uber bill they charged me double rate for the same car I would've been able to pick up yesterday since I'm picking up local same day. Enterprise should be ashamed of themselves for not picking up their passengers and leaving 50+ people to fend for themselves. I was a lifetime customer and now I am no longer a customer Updaye: I was told that I would be called back... no call!!! read more

Horrible service, reserved a car under friends and family and when we arrived was rushed by agent and he ended up charging us to much making new reservation and more wait time. I have never had an issue with enterprise before but this was a horrible experience to arrive to dallas and receive poor service. Then we had to void transaction resulting in having to wait on a refund and then them recharging the correct price. The excuse was everyone at the airport location is new...but if you work at one enterprise they are all the same...listen to customer when giving booking number and actually look at someones phone when they are trying to show you the reservation Chris!! read more

I rent each month from the Love Field Enterprise Rent-a-Car location. The staff here is consistently gracious and cheerful and go the extra mile to make each rental a great experience. All rental car agency are NOT equal. People make all the difference - Enterprise is the Chick-Fil-A of rental cars! High quality people, here is a picture of Tiffany and me, all smiles after she went to the car wash area to retrieve a model I requested on the spot. Wow! Thanks Tiffany Wooten - "my personal rental car agent!" read more

Enterprise Rent-A-Car - Car Rental Near Me - Dallas, Texas

It was ok They don't offer the pickup service. And the person that checked me out was a little rude when I declined their insurance. Other than those 2 things the place is cool and they offer shuttle rides back and forth to the Love airport. read more

I'm extremely disappointed about the customer service I received from Alexis, the Manager on duty at this location. I was declined when attempting to use my reservation because I live in Dallas and was using my Business Debit Card for a rental for local business travel. I was told I could only use a credit card since I wasn't flying. I am a Platinum member with Enterprise and rent from Enterprise frequently. Alexis had the ability to help me find a location that could honor my payment tender, but made no attempts to do anything more than tell me what she would not do. The worse experience I've had in the history of patronizing Enterprise. read more

Enterprise Rent-A-Car - Car Rental Near Me - Dallas, Texas