This place needs a key drop off. I don't want to be charged for another day. I could drop the car off now but the place is closed. I have an appointment in the morning and I can't bring the car in first thing when they open so I was told I would be charged another day . How stupid is that! I could bring the car back early if you had a key drop like most rental places! So frustrating read more

I thought the people at the counter were very polite .. I've rented a car maybe 1000 times plus this car is filthy dirty inside and had a slight smell of smoke . I made the young girl at the counter now before I left . read more

Budget - Carpets are really dirty - Car Rental Near Me - Rocklin, California

The same owner owns this location and Harding. Do NOT go to Rocklin. I visited both today because the car I originally received was dirty and smelt of smoke. I went to Rocklin to exchange and the lady working there was horrific, Saanam (I probably spelt that wrong)! To say her customer service was horrible, is putting it lightly. Luckily, I had to go back to the Harding location and both men there were very nice, apologetic (they did nothing wrong, had GREAT customer service), and took care of me with nothing short of great customer service. If you have to rent a car, stay away from the Rocklin location! If I could give zero stars, I would. It's no wonder their yelp rating is in the garbage. Mr. Chini, you need to reevaluate if this is who you want representing your company. I will never go back and I will share with anyone not to! read more

The woman I worked with was absolutely rude and had a terrible attitude and tone, even before renting the car. I would've let that slide except when I returned the car she claimed there was a "smoke smell" in it, and it would have to be taken to a detailer and charge me 250 to 400 dollars for it. I don't smoke. I have NEVER smoked. It's an absolute scam and I am calling corporate if in fact I do become charged to dispute the false accusations. read more

I never write bad reviews. This is the first bad review I have written anywhere for years. Truck was dirty inside and out, uncleaned, unwashed. Very smoky from cigarette smoke. Purpose of rental required use of a truck and no substitute vehicles were available. Refund was refused. Called main Budget customer service who told me that although I rented and paid for the vehicle, they would not deal with me, only the Licensed Driver. I rented this truck for my employee who was unavailable to contact Budget directly, but had allergies to the cigarette smoke. I will never use Budget again. I would give zero stars if possible. Local staff was extremely rude. This branch should be closed. Just read the rest of the reviews. Extraordinarily bad customer service. read more

One of the worst business operations within Rocklin and for Budget. Staff is belligerent and rude. I plan to avoid this place like a plague.

DONT RENT HERE IF YOU CANT AFFORD TO LOSE MONEY!!!! This upsets me to write this because I never had an issue with this company before but I usually rented from the S Harding office. It's taken me some time to write this because I've fought this issue since last summer but I can see they will happily screw you over if they can get away with it. So during this period of life my family had been homeless a short time and our car was totaled not long into this time so we periodically rented a car when we needed to get more done then use Uber. Now I'm legally blind I don't drive my wife does she's my caregiver so you understand we're on an extremely limited an budgeted income so I use the cards to pay and she drives for me. I rented a car through Sams club (better deal this way), when I arrived I figured do the paperwork and we will be on our way but the young lady working the counter insisted she could not rent me the car because of my issue and I wasn't the driver so I figured she didn't know about laws regarding disabilities so I explained to her this is how we always do it but it wasn't flying now I became upset and I got a little testy won't lie but it just happened the owner from the S Harding office was on his way there so when he arrived he set things up and got the process going because he knew we rented from Roseville. I did apologize for my behavior to the young lady because you shouldn't treat people poorly no matter what side of the counter your on and I explained our situation and why I wa stressed out. Now I made a math miscalculation my card was $20 short of the total and paying another way would've messed things up so the owner fixed it to cover my mistake which I was super happy at the time and as usual I was told about the $300 deposit and all that, we got the car and left. So after our few days we're up I realized we needed the car a few more days now I should've rebooked through Sams but I didn't when we went into the office they gave me a new total which was higher then before since I booked through them so I moved the exact amount to the card I was using to pay the young lady was in the office when I did this but I was being helped by a man so I asked her though I'm not going to have to pay the deposit again am I and I was told no it will roll over and go back on the card after I return the car for the finale time. So again our time came to an end and we returned the car no problem now usually when I rent a car the deposit is back in 1-2 days but this time a week had gone by and nothing I called the rental company and my credit card both said give it a few days the money is processing so ok I did but the money never showed. So started the nightmare of stupidity so I call the store again they tell me since my ticket had been closed there was nothing they could do to help me I needed to call the 800 number which I did. I explained to the guy the situation and told him I prepaid each amount I was charged wheh I picked the car up and he keep changing the math on me I said look dude no matter how you push the math on me we're still missing $300. I will tell you at this point I was heated him and I went back and forth he kept putting me on hold because I wanted a supervisor on the phone I paid almost $700-800 upfront plus my $300 deposit yet I never got a manager I went through this two or three times with this company they said ok well I can refund you $120 or something like that I said that's a start so yes refund me that but I'm still going to keep calling for my $180. Days went by and guess what even that lil refund they were going to give me never came either and because we were homeless I had papers scattered and I just found both receipts and was told by the BBB when I find them to turn them in and now that's what I'm going to do because that's the only recourse I have and this company knows it because let's face it although my attorney doesn't cost me to use because I'm disabled the court costs and paperwork alone will cost more then the money I'd get back. Please think twice before renting here. read more

Cars are not clean. Canceled my 12 day reservation here and will pick up at different rental agency tomorrow. Persons in charge were gracious as I canceled. read more

Don't deal with this company. Hours on the phone trying to rent a car hours. My car broke down so it was a bit of a pinch, so I called budget and they said yes we can get an SUV out to you right away, but you can't pay with a credit card you have to pay with a gift card. So I had a neighbor pick me up and take me to Target to get a gift card they said to get a Target gift card. I got a Target gift card for $350 and the transaction timed out. So then I had to go back in Target and get another gift card for $350, and this one didn't work as well. He told me to go back in again and get an eBay gift card, and I said no. Why can't I just pay with my credit card? I was speaking with Adam, and he told me not to tell the cashier that it was for a rental car, he said say it is a gift and then you won't be charged anymore. So I go back in he tells me to go to CVS to get a eBay gift card. CVS does not carry eBay gift cards. Then he told me to walk down to Home Depot and get some other kind of gift card can't even remember now what it was. I told him I can't walk down there, because I'm a disabled senior with polio. I can't even begin to tell you how bizarre that whole transaction was. Then he calls me back and say oh get a gift card from blah blah blah and I told him to go shove it. So after hours waiting in the heat in front of Target for a car to show up, I ended up not getting a car and had to hire someone to pick me up. Something's fishy here read more

I booked my reservation on Costco.com, and digitally checked in on budget.com. The rental agent's name I worked with sounds like Se*nahm (phonetic). She answered all of my questions, and addressed all of my concerns. My transactional experience met all of my expectations; and, I look forward to doing business at this location, again. read more

I would like to leave 0 stars, but it's not allowed. Beware when you patronize this Rocklin, CA Budget Rent A Car. There is a young women named, Sanam, who tells me she is the manager. Let's just start with the fact that I reserved and PAID for a car at this location. When I arrived, Sanam told me she doesn't have a car for me........and she's rude. I said, "But, I paid for the car and now there is no car. I want my money back." Obviously, right!! Sanam, the extremely rude, unfriendly, bratty, incompetent, no customer service, let's just say brat.....proceeded to tel me that since I pre-paid for my car and there is NO car, "too bad" for me. No money back........She also told me she was about to call me to tell me there is NO car for me......still no money back, even though she knew there was No car for me!! Manager Sanam, still didn't care that there was NO car for me, or that I had paid in full. In fact, she told me, "when you pay in full, that's your problem." HMMMMMMM. If Sanam is the manager, and there is 0 recourse.....doubt she knows what that word means.....then I would advise you choose another location.......So, I did call the 800 customer service number, and they tell me that little Miss Sanam is WRONG.....I am still awaiting the $$ back in my account. Take my advice, just go elsewhere. It's not worth the hassle with this place. read more

We absolutely LOVE this location...please look up my other review of the Airport location to get the background story of the one I am about to tell. We had a slight debacle lately where we needed to rent a car for business, we chose to go to the Airport (big mistake) because they were open later and could accommodate our busy schedules. We almost ALWAYS use this Rocklin location for our rentals (and we rent a car roughly every other month, sometimes once a month) and we always have outstanding service! So the airport location screwed up our rental extension, and claimed we were past due on our rental by 7 days...we were due to return the car today @ 5PM at the airport, and they claimed we were due back on the 1st....however, our confirmation said otherwise. After a threatening phone call from Budget at Sacramento Airport about the returning of the car yesterday, we took it to the Rocklin location where we are regulars and explained the situation. They were extremely helpful, actually they went above and beyond for us (as they usually do). We got the situation cleared up and were not gouged a late fee for each day, actually the price was lower than originally quoted! Thankfully, returning back to our faithful location has restored my faith in Budget...though I was on the brink of never giving the company business again after the run-in at the airport. The folks at SMF could learn a thing or two from this location. read more

I went to the budget in Denver. The worse car rental place in history. Terrible customer service. Waited for our shuttle for 30 min. Don't rent a car here. You will regret it. We even got a discount and I would of rather pay more then deal with garbage budget. The manager was a total dick. They should be fired. read more

Couldn't find the Roseville location so we'll do this here. Just lost what would have been a regular customer over a two or three dollar discrepancy on gas. Manager felt compelled to tell me the tank I just filled was "one notch down", and would need to charge me. Apparently it's ok to call someone a liar after they filled the tank up to the brim not even five minutes ago. Maybe you guys need employees that know basic automotive facts like when you park a car on enough of a grade, the sensor may slightly deflect and give the illusion of less than full. Really lost it when she told me not to "use foul language" after riling me up with her petty nitpicking. Nah, mom, I'll say whatever I want if you're gonna be difficult, thanks. I frequently rent cars to travel to LA to see family, you just lost a good potential customer because of the rudeness of one single employee. Good job, guys. read more

Don't rent cars from these guys, I rented cars from Budget over a hundred times, I started using these guys about five years ago, the cars always have damage on them and they don't check them out properly. When you bring the cars back they try and blame you for the damage, I had a claim closed with Budget over two years ago that Budget told me I was not liable for, I get a letter out of the blue for a claim that was closed three years ago stating that I now owe 180.00 for for the closed claim that I was told I had no liability for. I call Budget to resolve the issue and they say they can do nothing for me they already sold my info to dept collector. read more

I'm a fan of Budget Car Rentals overall. Price and car selection is usually good. However, I would not recommend using this branch to anyone. In Fall of 2011, we were in a situation to rent cars repeatedly over the course of 1 month. Due to price and selection, I utilized Budgets pay in advance rate and rented for multiple occasions from Budget on Granite Drive in Rocklin. I repeatedly had issues with the gas needle drop unprecedentedly fast. Once I drove only 40 miles in a compact Toyota to find the needle that had shown full, suddenly show less than 3/4 of a tank (according to the car model 40 miles should have been less than 2 gallons of a 15 gallon tank), and ended up having to put in $15 of gas to avoid having to pay their gas surplus (gas at the local station was $3.30 per gallon at the time). I knew something was really wrong when the same thing happened with a Subaru I rented. It happened to be the exact same make and model I drove regularly on the exact same roads and schedule, so I knew very well what the gas performance should be. The mystery was solved when I overheard one of the managers give this advice to a customer... "Your car was just filled and needs to be returned full to avoid a gas surcharge, but you should be able to drive it about 150 miles before the needle drops, and if it still says full don't worry about adding gas, as long as the needle is on full." Ahhh... so if you are one of the lucky customers who gets a truly full car, its a great deal for you. However, if like me, you aren't one of the lucky ones (and this happened on 3 separate occasions) you end up paying for the gas for that first customers 150+ miles, plus whatever miles you did. And when you try to argue that driving only 40 miles in a compact Toyota does not equal to $15 worth of gas to refill, you get condescended to. The money savings from renting at Budget were easily lost, by this branches practice of sending out cars that were not full, and expecting customers to foot the bill for filling them. In the end I called Budget corporate and was refunded my gas fee. I continue to use Budget rental cars, but cannot recommend this branch due to their poor business practices, which is a shame because the location and prices would have made it ideal. read more

The 'customer service representative' was rude and condescending. Since I don't use credit cards, I was informed that, based on that and a blip on my credit report, they would not rent me a car, even if I paid cash or used my debit card with one of two of the best known credit card companies in existence. I was unaware of this policy since I haven't rented a car in years. I will NEVER cross their threshold again under any circumstances. The woman was so coolly certain that she could put me down and get me out the door, embarrassed. I was publicly humiliated. read more