If you're in the market for a new Chevy, Phil Cunha at Roseville Chevrolet is the guy you want to talk to. With years of experience and a true passion for helping people, Phil has helped thousands of customers get approved and drive off in the Chevy of their dreams. His professionalism, product knowledge, and dedication to customer satisfaction are unmatched. Whether you're a first-time buyer or rebuilding your credit, Phil works hard to make the process smooth, stress-free, and successful. He truly goes above and beyond to get you the best deal possible. The reviews don't lie--Phil Cunha is the reason so many people trust Roseville Chevrolet. If you're looking for someone who genuinely cares and delivers results, look no further. read more

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NEED A CAR?? Call Phil Cunha @ 209-518-0936 Phil's an amazing car salesman with a FUN personality!! You're guaranteed to have a good time while purchasing a car!! read more

John L Sullivan Chevrolet - GO SEE PHIL FOR EXCELLENT CUSTOMER SERVICE!!!! - Auto Repair Near Me - Roseville, California

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They have the most incompetent "techs" and no one seems to care about how much they inconvenience you during time there! They had my vehicle for almost a week when I was told it would only be there for a few days. Then I get it back after getting a new radiator just for my truck to completely shut down on the freeway the next day! I fix my truck on the side of the freeway and spend $100 on new fluids so that I can drive it back to them! That was a month ago! I still haven't got refunded for the fluid I put it and haven't gotten any response on compensation for the shotty work they did on my truck!!!! Everything has been terrible all the way up to management!!!!! I can't explain how terrible this place is and I wouldn't go back there to even change my oil at this point!!!!!! read more

We came to JLS to look for a truck for my hubby. We chose JLS because we've bought my Tahoe and hubby's Silverado truck years ago. I wanted to get my hubby a new truck because he was tired of his Ford F-150. This time I told my husband to pick a truck that he will never grow tired of and has all the bells and whistles. When we came here, our salesman was Alexzander P, he knew his trucks! He went out of his way to show us some trucks that my husband might like. We were super disappointed that we didn't buy a truck from him. He was super chill and never pushy like some sales guys?! Unfortunately, my husband didn't like the style of the new Chevy so I ended up getting him a GMC Z71 Sierra instead. We really did appreciate all of Alex's knowledge and professionalism. I highly recommend you see him if you are in the market for a vehicle. read more

John L Sullivan Chevrolet - Auto Repair Near Me - Roseville, California

Worst dealership ive been too, one day after buying a car. A bunch of warning lights came in my dash and my vehicle lost acceleration. I called chevy asking for assistance for weeks and nobody even got back to me. On top of that i was never told how to pay my loan. After they used their own when i came pre approved with my bank read more

My experience at Roseville Chevy was among the very best I've had at a major dealership. I made a small online inquiry and the next day I received a very kind and welcoming call from Gary. Most sales people are charming, but pushy. Gary came off as unassuming and helpful. It was apparent that he wasn't just following up on a tip but had actually read my note about what kind of truck I was looking for and talked to me about all the available options that met my needs. I know you might be thinking, that's what they are trained to do, but once I was on the phone with Gary, I asked him if he had read my inquiry, and he knew it verbatim . I knew he had what I was looking for and all I needed to do was swing by and check it out. I. So I was on my way. I was greeted like family and was taken straight to my new truck. After inspection, it was everything I was looking for. We went straight to finance. Gary and the team went out of there way to win my business, by negotiating like people who care about what was best for me, not the deal . I was given an amazing healthcare professional discount and was on my way with my brand new Chevy truck. I highly recommend Gary and Roseville Chevy if you are looking to be treated like family. read more

John L Sullivan Chevrolet - Auto Repair Near Me - Roseville, California

Long time customer no more. Avoid the service dept at all cost. Full story bellow: So I bought an 18 Chevy Colorado in late 2018 and It came with a 6 year /60k warranty. Since my purchase, I have been loyal to the service department, and followed all of Chevy's recommended services despite the inflated dealership service prices. This week, I noticed my transmission started to shutter at around 2k rpm's at freeway speeds. At this time, I only had 48,0000 miles on the truck. I called the service dept and they got me in quickly. The service tech tells me there is a service bulletin about this "known issue" that I was never notified about. I asked the tech if this service is covered under warranty, that is when the tech told me that I was 10 days outside of my warranty but he would see what he can do. I pick up my truck later that same day and he advises I need to drive 500 miles to ensure the new fluids are correct before the shutter will be resolved. I asked about the service being covered under warranty and he advised that this is a standard service and I will have to pay and there is nothing he can do. He then begins to talk about additional services I declined as if he was somehow giving me a deal for not rotating tires and checking door hinges. Frustrated, I pay the bill and walk away because if you can't say anything nice, don't say anything at all. Today, I call the service manager who didn't even seem to care about my frustrations and brushed off my story. He reiterated the tech and said I need to drive it 500 miles and then bring it back if I still have issues. He then stated that he wouldn't charge me a diagnostic fee if I brought it back, as if that was some kind of deal. I paid $600 for a service, that Chevy sent out a bulletin about in 2019, which I was never made aware of. If I was notified of this issue, it would have prompted me to bring in my truck and have it resolved under warranty. Extremely frustrated especially since I have been a loyal customer since the purchase of my first vehicle. I will now be looking for a new business to have my truck serviced at. Don't buy here unless you want the service department to treat you poorly while nickel and dimming you without a care in the world. read more

This is for the service department. Big surprise, I'm sure. If you look at most of these dealerships, their service department is seriously lacking. I can't say much to the customer service, but if someone makes an appointment for their car to be serviced.. something as simple as an oil change.. I'd expect it to be completed in a decent amount of time. So, I'll be working on getting my husband OUT of a Chevy. He had an appointment for his oil change at 10:00am. He dropped off his vehicle at 9:30am, because we needed to go to my daughter's ballet class. Time passes and instead of just dropping him off there, we decide to stay out and run errands in the pouring rain. 12:45pm rolls around and we still haven't heard anything, so I just drop him off there. They didn't even start working on his car until he got dropped off at 12:45pm. Are you kidding me?! Toyota would never let that happen!Seriously unacceptable. And at the very least, you guys should be communicating to people when they should expect their car to be done. Had he been sitting there this ENTIRE time, you'd have him waiting there for 4+ hours for an OIL CHANGE?! Do better, Chevy. read more

Worst customer service, the management doesn't care about you. Prepare to be stuck there all day. This dealership should be your last resort. read more

Bought a brand new 2021 Chevrolet Colorado Z71 duramax diesel in July, 2021. I had issues with the check engine light turning on in September. I am giving 1 star because of the quality of the vehicle I was sold. I live 6 hours away from this dealership. So, I was forced to take my Colorado into my local Chevrolet dealership in Eureka, CA for repairs. It took my local dealer two different appointments to fix the check engine problem with my fan and fan circuit. My infotainment (touch screen display) system has been glitching since October, 2021. The infotainment system will stop responding when I press navigation buttons to scroll through my SiriusXM. Sometimes the computer will reboot while I'm driving and display the Chevrolet logo or eventually the infotainment system will catch up to my button presses minutes later. I have contacted GM corporate countless times and they do not have any solution for me. My local dealer - Northwood Chevrolet in Eureka, CA told me the infotainment issue is a widespread problem with Chevrolet vehicles but they do not have a solution for me at the moment. My exhaust brake stopped working in November. I swear I get one issue fixed and another issue starts up. I would appreciate a reliable vehicle and thought I made a good decision going to John L Sullivan. I have called John L Sullivan numerous times and they don't have any solution for me. read more

John L Sullivan Chevrolet - Check engine error code - Auto Repair Near Me - Roseville, California

Was currently in the market for a new car, we had gone to the State fair, and to the Gilroy festival and at both locations they have a Chevy Traverse and my wife and I really liked the Traverse. We decided to start searching for a deal on the Chevy Traverse, we went to the Chevy in Elk Grove but wasn't sure so we decided to go on line and build our on Traverse and then reached out to a few dealers. We decided to go wit John L Sullivan. We pulled up to see what they had in stock with no intentions to actually test drive just wanted to compare prices, we got approached by Guillermo aka G, G was pretty chill and i liked his demeanor, he wasn't pushy and seemed like he really wanted to get us into a new car. Long story short we test drove a Traverse, and I thought we made a deal considering G shook hands on a price we agreed and told us that the price we were gonna pay was for that amount "OUT THE DOOR" when we got to the financing part i was told a different price. I wont get all into detail because I dont want to throw any one under the bus. I wasnt to happy with the results of my deal. The next day i got cold feet and I called wanting to return the vehicle. I called Chevy they said come on back but i know car sales men are full of ish, i said screw it, it is what it is. The next day i got a call asking me about my experience i explained to them what happened and they said they would call me in two days. Two days go by, i got a survey in my email i filled it and within an hour G calls me and we spoke about the situation he managed to take some more money off, koo!!! He said pull up tomorrow to sign the new paper work. The next day the wife and i pull up met G, he told me the new price, broke it down to me, i told him what i wanted to do, he said it was good then we met up wit the financing guy Ron. Ron was koo as fuk!!! I liked Ron lol i felt like i could relate to him, shout out to Ron. If you go to John L Sullivan ask to be helped by Ron. Ron got us squared away told us the new monthly. I would have gave them 5 stars but i felt like i still took a slight L. My wife liked her new Traverse so thats all i care about, i can afford the monthly so i dont have to stress off it. I felt John L Sullivan did kind of try to make it work but then again idk i think they should of split the difference of what price was said to me. Non the less, something is better than nothing. read more

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Absolute joke of a dealership. Extremely rude sales reps. Came in to order a new vehicle caught attitude. I tall sales rep and said having a conversation just told me to have a good day. I buy one new vehicle every single year as part of a fleet deal and I was offering it to this dealer and now they will never get my business or anybody that I know. Chevrolet this is a huge issue if you're going to treat potential customers in this manner, all things consider there are nicer cars on the market and if you don't have good customer service and good customer representation you have nothing. Please stay away from this dealership, take your business to auburn or take your business to a small town who appreciates you and your loyalty. I was curious how these guys even had 2.5 star reviews. They have sales reps posting 5 star reviews about themselves, along with their friends doing the same. Clearly, that should be a huge red flag to anyone even considering. Unfortunately they are at the automall and will screw over enough naive people to get by read more

This review is only for the parts department. My car was missing and essential piece which it needed to be properly registered with the DMV. I came here and walked to the parts department where I saw Brian Difede on the phone with a customer. He was the only parts department employee working, and the phones were ringing. Despite all this, Brian remained very patient and understanding to the person that he was on the phone with even though he could have rushed it, but you could tell by the tone of his voice that he was not. When it was my turn, Brian treated me with the same respect and courtesy that he had for the person on the phone. It's not often nowadays that I experience the level of service and professionalism that Brian displayed and I want to publicly acknowledge him for it. read more

They were quick and efficient got my car in and out the same day. When I went to go pick it up, they were quick about it as well. I don't think that there's much else that I can say. Besides, they were efficient and quick. Good job. read more

From my mother-in-law: I decided to visit this dealership as I needed a newer vehicle within a short timeframe. My current vehicle was running at high mileage and felt a newer and smaller car would fit my need. I had an appointment with the internet manager and sales rep...his name was Alex Ventura. When I arrived I was met promptly and Alex and staff were extremely courteous and attentive. It turned out to be a longer day than expected because I was not an easy customer to deal with. But, Alex stuck with me throughout the car buying process and made a difficult situation much easier. He spent most of the day working for me...to make a great deal buying a car. He assisted with everything I needed as a customer. Alex also introduced me to others in various departments in case they would be needed in the future. I would recommend, if visiting this dealership, to work with Alex, as he will go above and beyond to make your car buying experience exceptional! read more

Last two visits to the service department - 1. Dropped vehicle off Saturday for routine oil change and tire rotation and p/u Monday. Fast forward to Wednesday - couldn't find vehicle until I found it in the back never checked in and again no oil change performed. They immediately changed the oil and laughed to suggest they were happy it wasn't stolen or joy ridden. Then they charged me full charge. Unbelievable 2. Called made appointment for a next day oil change and tire rotation - was given multiple times (8, 8:30, 9, 9:30, 10, and so on) in 30 minute increments Took 2.5 hours to perform - I told them I was waiting for my vehicle. I watched them work - my vehicle sat outside the shop for over an hour (remember I had an appointment) then it sat in the shop for 20 minutes finally took about an hour to perform the oil change and tire rotation. Terrible service - here's the kicker I have a small oil leak - they never mentioned it - my air filter was dirty needed replacement - I bought the replacement but wanted to see if they would mention it... they didn't So do they really do they check points as they say they do? Can they perform a oil change in 30 minutes as suggested per their scheduling system? Do they care? No! No! No. Highly recommend you NEVER use the service department They even put a lot of money into their quick lube - huge fail Plus they had the audacity to call and ask for a trade in! Stay away read more

The guys down at John L Sullivan Chevrolet went above and beyond when it came down to an engine problem that I had to deal with. The fuel pump exploded sending metal fragments into the fuel injectors and throughout the whole top end of my motor in my 2014 chevy Silverado 25000HD and I was looking at a $12,300.00 bill because the extended warranty I purchased would not cover the damages because I use the truck for "commercial purposes". The service manager Ed, as well as the GM Brian Watkins and Mr. Sullivan went to bat for me with the insurance company and got them to pay for the parts, labor, and truck rental while the service department fixed my truck. This was a huge blessing and something I will never forget. This why I choose John L Sullivan Chevrolet, and why I will always drive a Chevy! Thank you to everyone involved read more

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Went here to purchase a new Tahoe. Every time I prepare to buy a new car, I prepare for a war because the process is usually uncomfortable and very stressful. This time was different. I was greeted by Gary Resnick who was friendly and went above and beyond to locate the exact Tahoe we wanted. After some back and forth we finally came to an agreement. Definitely recommend working with Gary if don't want to feel pressured. It was a more pleasant experience than other car purchases ive made. Just come prepared and be ready to negotiate (since buying a car in 2022 sucks). The finance department was great also. I worked with Ronnie Phillips who was honest with the process and didn't try to oversell me. I was pre approved through my bank with a great rate and surprisingly they were able to beat it by a point. Was straightforward with what warranties he'd recommend for my wife's driving style. Great experience overall and would definitely come back for another car. (Remember everything is negotiable). read more

I wanted to take a moment this morning to update my post from Saturday...I would like to thank Jamall for being such a RICHARD...I decided to take my money elsewhere and ended up at Stockton Mercedes. I purchased myself a 2020 Mercedes AMG with turbo, custom leather interior, and upgraded sound system... maybe you should rethink your customer service practices. Investing in training might be well worth it! No need to make things right-damage was done. Customer Service training is just needed. I have my new car and I love it! read more

A while back I purchased a car for my daughters graduation from this dealership. They treated me right. I wrote a long letter to the dealership showing my appreciation. But I didn't let everyone else in the world know. Til now. If u buy a car, buy it here. I think that's a quote from Clint Eastwood. If not, it should be. To put the icing on the cake for me was just yesterday on my birthday. My dealer, a young man named Ethan Connaker sent me a happy birthday email. May not sound like much, buy it does hit the spot when you get the kind of service that this young man gave. Great job Ethan and team. John should be proud! read more

John L Sullivan Chevrolet - My birthday email from Ethan! - Auto Repair Near Me - Roseville, California

Currently in the process of possibly buying a car and our salesman's name Is Jacob G. He has made the entire experience EXTREMELY pleasant and unstressful. He was incredibly informative and super helpful. His people skills really shined through in making conversation and making it feel like we were part of his Chevy family. Not only did he explain everything to a T for us, but he went out of his way to verify questions we had to ensure we were getting the best experience and information. If the Chevy manager is reading this - he's for sure a keeper. Maybe even deserves a raise My husband and I had a wonderful experience because of him and will 100% recommend anyone and anyone over to him! read more

The car I bought here in 2017 has been great unfortunately they convinced me to make a huge mistake buying their maintenance plan. Every single time I come here with an appointment it takes at least 3 hours. Today I had a 10:30 appointment for an oil change and here it is 1pm and I'm still waiting, finally asked for an update and told another 25 minutes at least. I'm going to be trading this car in tomorrow and it won't be here. read more

John L Sullivan Chevrolet - Auto Repair Near Me - Roseville, California

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I wish there was another Chevy dealership in Roseville so I could stop wasting my time here. Had a appt this AM for a oil change in my Tahoe. Upon checkin I was told it would be a 2-3 hr wait. What's the point of having a appt? I will try somewhere else, not wasting 3 hrs on a 30 min service. read more

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We went to buy a truck from John L Sullivan. my husband has been waiting to get a big truck so we can pull a camping trailer we knew that this truck was very expensive actually it was $73,000 total only to find out that the very next day the batteries were dead and that the oil had not been changed it was completely black the Def oil was on low. the truck had lots and lots of water spots and swirls but of course when it came time to getting this right the manager Stephanie avoided my phone calls very disappointed to have spent such a large amount of money because it was cash only to find out that they treated us horribly. Still waiting to be reimbursed as we were told by Stephanie for the batteries. read more

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This place does not even deserve 1 star. My husband got his truck serviced this afternoon while waiting the service writer Mark Rogers advised him his engine filter needed to be replaced. Here is the crazy thing... my husband replaced it with a KNN filter a WEEK ago. This place is a fraud.. the filter is brand new but needs to be changed ? They didn't check the passanger compartment air filter either as his water jug had not been moved. Upon paperwork my husband told the service writer he changed it, he then suggested " oh maybe just clean it "... so clearly it wasn't checked either. Do NOT trust this fraudulent ass company. Will NOT be returning to this place. take your vehicle to Maita Chevrolet its worth the drive. read more

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Don't go here. Not even for an oil change. Highly incompetent, won't solve your issue, and only want your "diagnosis fee" Took our car in for a repair (which they didn't complete but still charged my insurance company over $2000 to not fix, but that's whole other long story) and "very politely" they took it upon themselves to complete an air bag recall because in no way does the manufacturer pay them several several hundreds of dollars to complete this mandatory recall.........(sarcasm insert)............this was as a service "for me" Anyway, no sooner do we get it back and there's an air bag light. Which of course after they did an exact repair on that exact system that has the error code, they say the repair had nothing to do with the it :/ They're response (after having my car in possession for five days, without a work order, which seems highly illegal to me?) is they need a $200 diagnosis fee to diag the problem they caused but are denying any connection. Thanks no thanks I'll save myself the $200 and diagnosis it myself, "customer states they chose a Chevrolet service center that is only out to get money for themselves"....take my advice and go anywhere else. No one cares about you here and they're greedy and dishonest read more

I scheduled an appointment at John L Sullivan Chevrolet. My service associate=Robert was very helpful with quotes. I wasn't sure what services I needed. I tried describing what was wrong. John L. Sullivan was flexible with my arrival time. I wasn't sure if I would be able to be there so early. Robert is always so knowledgeable and makes me feel confident leaving my car there. My car needs a lot of help and I am so happy that I have someone to recommend services that are needed. A Lyft was arranged for me. +1 star! Some other work needed to be done. He called gave me a quote over the phone. Phenomenal work Robert! I appreciate you. I hope you get another award for service advisor of the year. It is well deserved. Thank you John L. Sullivan Chevrolet and my favorite service advisor! Thank you for keeping my car on the road. You have a customer for life! My car's life! read more

This will be long, angry, reasonable, and good all in the same review. I will name drop as well. Trip 1: I went in for a simple alignment. The service advisor, Steve, came to great me. He noted everything that was of issue and went about my day. 4 hours later... Steve calls me to inform me that a broken pieces have occurred and they replaced it. 6 hours have gone by at this point and I am now called into the office. Im told that since my alignment took so long they wanted to charge me for two alignments. My alignment pins and cam spacers that broke during alignment was tacked to my bill along with 2 charges of alignment services (because it took so long). I called the service manager (Also Steve )and got it resolved. I still paid for the one alignment and got the others removed from the bill. I went to drive and my left. Bad. At this point im mad. I called to to get the general manager (Tony at Lithia Toyota) involved and told him my situation. * truck drove straight but had balding on inner front tire which generally means camber is off *goes in for alignment * technician break pins * I paid for broken part and service * truck pulls far left (worst then before the service) you see where this is going? So Tony is involved. I told him my story and we agreed they will fix it properly. two weeks later my truck is in this time I bought aftermarket pins and brought it to them for installation because the aftermarket ones were 100% better quality the GM ones. The technician aligned the hell out of my truck and it drove straight as an arrow but... didn't install pins. Steve (manager) agreed for me to bring it back and get it done right! (again) This time they let me get a rental to go to work for the day and next morning. I wish I knew the technicians name that welded the pins in for me and aligned the heck out of my truck but he deserves a raise! quality work and the dealer will admit when they are at fault and also correct the issue. Overall though we both had our headache it was done and done right. I wanted to truly give one of the worst reviews but I can't. Steve (manager), Tony (general manager), badass neck tattoo guy (service advisor from san jose), technician (that aligned my truck the second time and installed my pins), the two young ladies at the register. THANK YOU These guys ended up going above and beyond not only fixing my alignment issue and pins but rotated my tires and check my stabilitrak issue that occurred (im sure it was wrong time wrong moment) and airbag recall. Definitely recommend going to them in the future. They will take care of you. read more

Wish I could give 0. I purchased a 2014 corvette from JLS just a few days ago. Sales guy knew absolutely nothing about the car and told me several things that turned out to be wrong. I was ripped off on the warranty, and today it overheated! I'm on the side of the road in the middle of nowhere. I called in to speak to a manager and the asshole says "Well you bought a used 5 year old corvette." What the f*** is that supposed to mean?! You sold me a messed up car for over $50,000 UPDATE: I called in again and Denario (some idiot sales manager) hung up on me read more

John L Sullivan Chevrolet - Auto Repair Near Me - Roseville, California

Some of the service members like Romberg are great. He was clear and honest about what was being done with the car and the time frame that it would take to get done. Still after over a year of living in a global pandemic they are not wearing masks themselves- and they are not requiring customers to do so. A chin diaper is not a mask. And a lack of mask isn't either. As somebody who loves the service team. The other side (cashier, parts. Executive side) really needs to kill it together for the safety of everybody. If I could pick up service members from here and take them somewhere else I would it a second. People here maybe vaccinated or not concerned. But immunodeficient customers beware your safety isn't a priority here. The man who pulled up my vehicle was NOT wearing a mask, did NOT have gloves on. There was NO protective equipment for surface to surface transmission. Disgusting. read more

Do not bring your vehicle here Brought our Yukon in for a service and to get a screw out of our tire and new brake lights. Kevin the service manager screwed up and nothing got over to the techs. Paid for what. Now kevin won't call back and makes promises to bring your car and will take care of it. Doesn't notify anyone on his team. read more

Got car in on short notice turned repair around fairly quickly. Would use again. Courteous, professional service representative.

I came in today because my old Saturn astras key broke off and Steve the service manager was there to help me. He spent over two hours trying to help me and ended up repairing my key with an older key model they had. Since it's pretty much impossible to still find 08 Saturn keys. He was so nice and willing to spend that much time helping me! I really appreciate him and his team! Recommend giving them a visit !! Thanks again!! read more

BEWARE! Rude sales staff and "Sales managers" with high turn over rates. I am leaving this review due to the complete lack of respect I was given and the bullying and harassment I received at my SCHEDULED appointment yesterday. I am currently leasing a vehicle from this specific location. My lease is nearing it's end so I made an appointment to discuss buy-out options for the vehicle. I have been a 5 year customer at this location and my previous car buying experiences have been positive. Upon arriving for my appointment I asked the receptionist for the staff member whom I scheduled a meeting with. Lo and behold he sent one of his lackies out to meet with me, without providing him with any information from our previous 20 minute phone call. So I have to explain myself SEVERAL times that I had no intention of purchasing the vehicle at this appointment. Rather that I only needed to discuss purchase options and get exact estimate amounts. So, they have me fill out an application because it was "required" to get the exact amounts. After waiting for about half an hour the staff member comes back and tells me that the bank needed me to put down money as an offer to PURCHASE the vehicle. Of course now I'm flabbergasted that this person did not hear a word I said and miscommunicated with his manager that I was buying the vehicle. Which was explicitly clear that I WAS NOT GOING TO PURCHASE THE VEHICLE AND I JUST NEEDED ESTIMATES AND OPTIONS". So he goes and talks to his manager. Comes out with a cost breakdown sheet with a $1,000.00 downpayment and with all of the other fees to be $2,400 due that day. So I tell him "thanks for this info I'm glad to finally have a breakdown. THEN as I signal the meeting being over (at this point it had already been an hour and a half just to finally obtain some kind of estimate) the staff member decides to open his mouth to tell me "well your credit could be better and buying the car is the best way to do that. Dont you want to finally purchase the vehicle for yourself"? So I tell him "no". He said he was going to get his manager and I let him. Again, ANOTHER staff whom I did not have a SCHEDULED meeting with. This lug of a guy started to BERATE me for my credit score, my INCOME And even insinuated that I was incapable of doing simple math. Manager: " I don't understand your logic, how is this ever going to be lower. Have you divided numbers before? Because at the end of your lease the principal wont go down". Me: " I think there has been some clear confusion as to why I am here today. Clearly the person I had SCHEDULED my appointment with did not communicate with either of you what we had discussed. Also, i just explained everything again to your staff here and yet, you still followed him out here thinking i was PURCHASING a vehicle. I have been clear with every single one of you but none of you are listening" Manager: "So you just decided to roll out of bed today and drive ALL the way down here to WASTE my time AND my guy's time and for what? You have nothing better to do"? Me: "Actually, I am getting my car serviced today so YOU are tacked on as an extra task. I had to wait for my service to be over anyways so I thought I'd discuss my options to purchase the vehicle at the same time but now I can see that it isn't working out for you today". Manager: "Great, thanks for the waste of time KID" ....... I am a 27 year old man and instead of trying to work like an adult and DISCUSS with me he decided to throw a hissy fit and get up from the table and just leave. So this is why I am leaving a ONE-STAR review. I have NEVER been treated like this at this location. You can blame COVID or desperate sales driven employees trying to make ends meat during the pandemic. However, people like this will never be happy or satisfied by making someone else's day better. They only think of themselves and if they can't BULLY or HARASS their way onto someone then they don't want to help at all. Do your research first and go to your bank to get loan offers before you come here. Do NOT go through the sales staff at the dealership as you WILL be mistreated based on the people they decided to move up in their business. ***** FIVE STARS for the service department though. They are great and they always address your concerns and make sure you are taken care of. In 5 years I have NEVER had an issue with the Service Department. read more

*I never post reviews, but this dealership should be investigated. Salesman to Fiance to Service and good luck trying to get a refund. This place is horrible. I am filing suit and filing a formal complaint with GM. JOY, no need to respond I've seen your responses and they are highly generic. read more

I made an appointment to look at a car there. Instead of having the car ready and available for a test drive, the Internet Manager Alex, drove me around for 15 minutes looking for the car. HE DIDN'T even know where it was. He asked two other people if they knew where it was before finally leaving me waiting while he went inside to ask someone else. My favorite part was when he told me he wasn't even a fan of the brand of car I was buying! The.my after all that, he tells me the car was sold. Complete and total waste of time. I would NEVER come back to that place. I have zero idea how Alex works in sales because he is beyond awful. Oh, and they just sent me an email saying they are sorry I wasn't able to come in and wanted to know if I had time tomorrow. Their customer service manager did take the time to respond to this review and seemed sincerely sorry for my experience. I would just recommend always verifying the car is there and will be ready before making an appointment to test drive it. read more

We just got a GMC Yukon and love it!!! If you you're shopping for a new car I highly suggest checking out John L Sullivan and asking for Alex Ventura when you do!! He is very knowledgeable, professional, and not that pushy car sales type. Thanks Alex for your awesome customer service!! Also if your lucky enough to get Jeff Polan for finance you will be in good hands!! Thanks again gentlemen for your 5-star service. read more

John L Sullivan Chevrolet - 2016 GMC Yukon. - Auto Repair Near Me - Roseville, California

Leaving a review for the service department. I bought a used car from another dealership and it was found to have warning signals show up unexpectedly. Worked with the dealership I purchased from to repair it, a week later, same warning signs. I took it to Sullivan Chevrolet having used their service department on my previous car, and worked with Ed. He properly diagnosed the car, explained that the accelerator pedal was wired wrong (yikes) causing the warning signs in the computer to code. Arranged to fix it, arranged a rental car for me, and took care of it so that I left less stressed and relieved. They gave my car a multi-point inspection, were very courteous, called me with updates, and got me in and out in a timely manner and safely back on the road with no issues. Ed and his crew are the best and saved my car, again. Any GM factory repairs can be trusted with Ed. Thanks Sullivan service team! read more

Great purchase and first service experience! I recently bought a 2021 Chevy Bolt from Stanley Jacques at John L Sullivan Chevrolet. The purchase experience was excellent and Stanley was great! I took the car in for a service in the last week. Robert Brandrup was my service advisor. Robert went above and beyond to make my experience better than expected. I was doing a night drop the evening before my appointment. I arrived about 25 minutes after the service department closed. I'd just started filling out the night drop envelope when Robert rushed over and said he'd be happy to check me in so I didn't have to fill out the envelope. This extra effort made my day. When I picked up the car the next day, all work was done on time and the pick-up process was quick and painless. I was pleasantly surprised to see my car being charged when I arrived. This was a nice extra touch. Side Note: This is my first Chevrolet purchase since 2001. My experience to date with John L Sullivan has made me feel good about jumping back in and buying a Chevy after a 20+ year hiatus. read more

John L Sullivan Chevrolet - Auto Repair Near Me - Roseville, California

Been using these guys for a long time, bought truck here and all service done here. Service department has gone down hill. If make mistakes, no problem just own up to them and correct the issues. $2400 and 3 trips later still have a coolant leak (original issue)And while there the a/c condenser was damaged. Disappointing wouldn't just repair the mistake. Have excuses for everything. This is a part they had to remove in order to replace radiator. A/c worked fine before dropped off. Not only is coolant leak still there, also now have no a/c. Don't go through the headache of taking a vehicle there for service. read more