If I could give the Budget Car Rental a zero rating I would. They have the absolute worst customer service at Savannah International Airport. They had the 2 slowest individuals working at the counter. The one working the slowest was dishonest to my wife when she asked for the number to file a complaint. Road side assistance was dishonest with my wife when they said a different rental would be waiting for us when we arrived to exchange the rental that needed maintenance. Never again Budget! read more

I've been waiting in line for over 20 minutes. This is the worst rental car experience I have ever had. Don't care if they have the lowest price --- DO NOT RENT FROM THESE CLOWNS. read more

Not happy with Budget at all. Very inefficient and questionable charges. After traveling all day with no hitches, I am very disappointed that I chose Budget. Never again. Also, despite airport efforts to be cognizant of Covid, employees were either not wearing masks at al or wearing them inappropriately. read more

The Budget at the airport is not worth the time and effort to rent a car. They have the best prices, but the hassle is unbelievable. They insisted on running a credit check on me just to rent a car! Leaving a deposit is reasonable( on a debit card,) but a credit check is ridiculous. Spending a few more dollars/day will be worth it in the long run. I went to Alamo and the process was simple. read more

DO NOT USE BUDGET AT SAVANNAH AIRPORT. The wait at this place is ridiculous. Please employ more agents to help. 1/2 wait & STILL no car and no communication on what the hold up was or the expected time one MIGHT get a car!!! Finally cancelled & went with Dollar. Had to pay a lot more, Thanks fie notHing Budget. (I used the Costco Travel site). Will be sure to report to Costco that they need to drop Budget. read more

Reservations since March. Flight landed at 7PM. Been waiting over 3.5 hours for a car. Unacceptable. No one cares. No hustle. Just laughing behind the counter. read more

I have never written a review, but I felt like everyone should know this is more terrible unorganized Avis/budget ever. DO NOT BOOK. Cars are not onsite and they have to get a driver to get them. It makes no sense. You're better off shuttling to an off airport car rental. The ladies in the front don't know what they are doing and they just give cars out of order. Our car reservation was for 3.5 hrs ago and we still havent received our car yet.. read more

Have you ever seen the Seinfeld episode where Jerry & Elaine approach the desk at the car rental agency? They made an advance reservation but are told that no cars are available? Jerry quips, "So, you know how to take the reservation, you just don't know how to hold the reservation. And that's kind of the most important part of the reservation." I just realized he must have been at the Budget in the Savannah airport. (Update: Eventually got a car so upgrading to 3 stars. Others I know have ended up with no car despite a reservation, so I guess I'd better express my gratitude to the rental car demigods for future rental car karma.) read more

This is a review for Budget/Avis at Savannah airport. Just an awful experience. The people who work there are nice, but they are WAY understaffed - expect at least an hour wait to pick up the car. Rent from somebody else. read more

Budget/Avis at the Savannah airport is the worst. Last Saturday, after arriving SAV for a vacation week on Hilton Head Island, I waited in line for well over an hour while my wife, daughter-in-law and our two young grandchildren stayed with the luggage. When I finally reached the personality-free agent, she told me that I was early for the standard car that I had reserved (which I was not) and that I would need to go to the rear of the line and wait again if I wanted a standard car. However, she said I could have a premium vehicle or SUV if I paid the daily upgrade. I had no choice but to agree to the bait and switch. Their idea of a premium vehicle was a Nissan Maxima. This morning, one Saturday later, we returned to SAV for a 7:18AM flight. There was no Budget/Avis attendant in the lot so I went to the desk. There was no line this time, perhaps because no one was working. After waiting about 10 minutes in hopes that someone might show-up, I left the keys and my rental agreement folder behind the counter and ran to board the flight just before the doors closed. After boarding, I noticed that I had left my sunglasses and case in the premium vehicle that I had rented. When connecting at CLT I learned online the Budget SAV phone number-1(912) 964-4600-and called, repeatedly. No answer. When I reached PIT, and again from home, I have called numerous times with the same result. I'm done with Budget. I have several other Budget reservations for upcoming business trips but you can be sure that those will be changed as soon as I get to the office Monday. read more

On May 24, 2021 I flew into Savanah Airport. My flight landed 30 mins early so I figured I'd be at my resort by 2. Needless to say Avis would not let that happen. As I waited for our bags, my wife got on a line that stretched from the counter to the back wall. There was sign on the counter asking for patience as they were short staffed, however there still were three people working. We waited on that line for close to two hours. When I finally reached the counter, I was told that I couldn't rent a car because I was using a debit card. Even though I reserved my car with the same card and a sign on the counter clearly stated that debit cards are allowed with proof of a return trip which I had. After redoing our reservation with my wife's card, and being told "you'll never be a Premier Member because you didn't sign up with a credit card, we waited another 45 minutes for our car. We also asked that I be put on as a driver and we were told, "No, we won't rent to him so he can't drive our car". Overall her attitude towards me was rude at the very least. Dollar rental is right next to Avis, had no lines and cars available, for the same overpriced amount as did Avis.. I would have used them, but I had a certificate for Avis that I needed to use. I did see others use it. Never again will I use Avis anywhere. They definitely don't try harder in Savanah. read more

Very nice! Andrea is the real MVP! Just a pleasant experience!

This place is absolutely horrible, waited for over 3 hours before I ended up getting a car. Front desk staff is rude, we went threw the line and waited another hour to get a car and multiple people after us received cars and they wouldn't even acknowledge us just saying they were short staffed. Stay far away from this place. read more

I have a difficult time reviewing this location as I was there twice. The first time was useless: I received bad advice, wrong information, and an angry face. HOWEVER, the next day I came back... And then I met Michelle! She is a miracle worker. Nothing less. And while doing everything to help us she was so kind and empathic. If I could I would go back to Savannah and rent all my future cars from her. Just to be clear: these stars are ONLY Michelle's earnings! read more

i prepaid weeks in advance for mustang or challenger. they sold out and i'm in a focus with no discoun t. i said but i prepaid and made a reservation. guy behind the counter said "it doesn't matter. everyone rents those cars". so it does no good to make a prepaid or otherwise reservation with budget or avis. total bait and switch. ps. im still waiting for my car. its been over 30 minutes. read more

This review is for the Budget Car Rental inside the Savannah Airport. Don't rent from this place! I, along with about 20 other poor souls waited 3.5 hours to get a rental on a Saturday night. I did have a reservation however it didn't matter because this location is so under staffed. If there is no other option, and you do rent from this place make sure you document everything related to the rental car. My rental did not have a spare tire and it had several minor dents. There was no employee available to do a check out inspection. When I returned the rental after hours, the return key box was filled to the rim! You think that's safe?!?. HORRIBLE rental company. 3.5 hours in line, no joke! read more

Everytime I rent from Avis they always give great customer service... Thank you for help.

I had a 2 hour flight into Savannah , went to Budget rental car and waited over 4 Hours to get a rental with a Reservation! NEVER AGAIN DO NOT USE BUDGET FOR CAR RENTAL read more

Been waiting 4.0 hours for a car and still don't have it. The desk just says "you'll get a car." Horrible, horrible service. They don't care. They said they will get to us when they can. People that came 2 hours later have their car and are gone. They said they haven't been able to get to ours. They should have told me if the type I reserved wasn't available. read more

First of all, the staff was not very inviting.....felt more like a number rather than a person. The first vehicle I was assigned was dirty. I was appalled. There was a foul odor, both the driver's and passenger's seat were soiled....(and it was very apparent), there was a dirty cloth in the back seat. It was TERRIBLE!!!! So I let the outside attendant know and went back to the desk to get another vehicle. So I am waiting to be helped and had to wait another 15-20 mins. As I am waiting there is another customer there complaining that the vehicle that they were assigned broke down. So they are explaining the run around that they are encountering and I am like , "are you serious?" Anyway, got assigned another vehicle and it was not as bad as the first. I will not be going through Avis/Budget, they are one and the same.......again. The only thing that was positive was the return. I was assisted immediately and processed promptly. I will definitely consider a different rental car company and prayfully will have a better experience. read more

Traveled with family so we rented 2 cars. After getting to the front of line we were told we would have to get in line again for our second car. So for a single reservation I had to get in line twice and wait 20 min each time. After that we had to wait 20mins for the car to be brought around....each car because they were not processed together. read more

Car dirty. White powder on dash. Waited almost 2 hrs in line even though we had a reservation. Not enough people to handle the incoming flights. The girl at the counter was pleasant even though it was busy. The outside staff was rude and short with us. Car smelled like smoke. We ask for not smokers. read more

Prepaid online for my rental and when I arrived to the airport I needed to show proof of a return flight. This policy should be changed or adjusted. I have printed military orders bringing me here for over a month and can not rent a car at the airport. I have also rented with Avis twice in the past couple months using the same information and no return flight booked in advance. Not to mention the hassle of getting my refund back. read more

Waited an hour and a half in line on a Saturday with one person working. What a waste of our vacation.

I arrived at SAV for a spontaneous weekend getaway this past Saturday. Landed at 12. Waited OVER and hour. The manager came by and I asked why it was taking so long - he just shrugged and said "oh well" then left! When I finally got to the desk I was DENIED a car, told I had to wait another 2 hours before they would honor the confirmed reservation because I had reserved it that day and that wouldn't be fair to other customers who had reserved earlier than I did!!! WHAT??? I travel extensively and often. I have never been told that I can't have a car because I reserved the same day! Not only did I not get a car I had to hire a ride-share for my trip which cost me 2x what I wanted to pay and I missed my reservations for the tours I booked. Thanks Budget! NEVER AGAIN. read more

Service counter was extremely slow. There were ten people in line in front of me and it took an hour and half to be helped. Once I was helped, I still had to wait for a car to be prepared for me. There were three attendants as opposed to the other car companies that had only two. Everyone in line was displeased. I would use another car company before going back to Budget. read more

I've been trying to call this office for days - why won't they answer the phone? I called the 800 number for help, told them the local office wasn't answering the phone, and their solution was "hit option five when they answer ". I had to explain again, they are not answering the phone! read more

We had a rental car from Budget in Raleigh, and we got to Savannah in the aftermath of tropical storm (or whatever it was) Michael. The car (a Nissan Versa) performed really poorly in the wind, and I stopped at the airport Budget in Savannah to see if I could get a different car. More by accident, I walked into one of their offices at the rental return place, and ran into Darriel (I hope I spelled your name right, my friend), and he told me there was no problem to give me a new car. It was an upgrade even, and at no extra charge. All went really quickly, and we were out of there in 20 minutes. I couldn't have been happier. read more

Worst car rental experience and maybe customer service I've ever experienced. Do not use Avis/Budget at the Savannah Airport. I had to wait 30 minutes for my pre-reserved car with no apologies or accommodations. read more

Rented a convertible and when I checked in there were none left. Very unfriendly, unapologetic staff

I rented a car for one week at the Savannah International Airport in the month of March 2018. A month and a half later I received an email saying they are charging me $75 cleaning fee for excessive soilage. I had no idea what they could be talking about since it was just myself using the car for the entire week other than bringing my sister in laws dog for one ride in the car and I then cleaned any hair I could see. They said they found a few dog hairs in the back seat so therefore they needed to wash the whole entire seat in case the next person was allergic to dogs. First of all there's nothing in their contract stating that if you have a dog in car that they will charge you $75 automatically to clean the entire back seat. When I said this to the man on the phone, he said you need to bring the vehicle back as you received it. I will never be renting from budget again since it seems it is at their discretion as to whether they want to impose ridiculous charges on you and you have no recourse. Budget just lost a lot of business from husband's corporation and myself. read more

I recently rented at car from Budget at the airport in Savannah. Needless to say i believe no one should rent a car from this business! After renting a car for 4 days online prior to arriving I decided to keep the car for the weekly rate of 119 plus taxes. I notified the counter person I was going to keep the car for the week at the weekly rate rather than returning it after 4 days. The counter person said the rate was for a week so why not keep it but to call the number to Budget just to let them know on Friday that i was keeping it. I asked if there was any additional charges just to be sure that the rate per week would remain the same as on the contract. She said it was a weekly rate!!!! Needless to say, my credit card and ATM was breached while visiting SC and my bank shut down the ATM and I closed my credit card since this is was the credit card company advised me to do for fraud protection. I tried calling Budget all to notify them of this issue all weekend with no answer and my husband who is an avid traveler and rents many cars also called the main number for Budget with no help! The customer service gave us a back door phone number to the Budget at the Savannah airport but that would ring and disconnect. I would NEVER rent another car from them....there was not one person via their customer service, at the desk in savannah airport location, nor when returning the car who could anyone explain why I had additional charges to my bill other than they said the car was returned late...WHICH IT WAS NOT!!! It was a weekly rental for 119 plus taxes. This crew at this location is very shady and I would highly recommend anyone against renting anything from them. Fear of fraud and theft is real issue at this location. read more