I have been traveling a lot lately and renting cars a fair amount also. On a recent trip to MN, I…read moreneeded a car for a personal trip to Eau Claire Wisconsin. As usual, I did some research amongst both rental car locations and the TURO app in the area. Ultimately, I decided to rent a car from this airport (terminal 1) Enterprise location. I was pleased with the service provided both at the counter and with the staff upstairs who helped guide me to the car options at the time. First of all, there was no line when I came to retrieve the car, which was such a blessing and the process went pretty quickly too. Then, one of my favorite cars was an option for me - a GMC Acadia. I used to drive one and was happy to select this car for my trip. It worked out great! There wasn't a ton of pressure when I turned down extra insurance and also said I'd fill the tank on my own before returning the vehicle. Returning the car was fast and easy as well. I will absolutely rent a car from this Enterprise location again in the future if the need arises.

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

Here's the bottom line: Very, very pushy. Passive aggressive customer service. Simply put: "Chill…read moreout!" Some customers know what they want already. They're busy. They want quick and effective service. They want to get in and get out. Here, this seems to be a difficult concept to grasp. I've been driving and renting cars for a decade. I don't need a paradoxical explanation of what insurance is. I don't need to pay an extra $40/day. I don't need you to tell me, "I'm very concerned about you." That's just not a good start. I'm the type of guy that goes with the basic service. I don't want cruise control for an extra $14/day. It's boring. But then again, I don't need to explain this. And I really don't need to explain it twice. This place has an air of resentment. Not professionalism. Just get me outa here.

Enterprise in Eagan allowed me to make a reservation so I could drive to see my grandma who has…read morebeen sick over the holidays and then when I showed up, they did not have any cars available when I called later. They said they would have a manager to get back to me they still have yet to make that happen. When I called again the customer service agent was rude to me and again again would not connect me with a manager, and I am still without a vehicle.

Absolutely terrible service…read more.. we booked for a driver to pick us up from our location and it took them 47 mins to get to us.. we tried calling the phone lines and they were busy so we didn't know what to do... once when we got at the enterprise we got promised a better car and they failed to get us a better car. I would go elsewhere for a car, let me tell you!!

I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived…read morearound 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this.

Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to…read moreflight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1.

Recently I had to cancel my car reservation for a medical emergency. Sixt initially charged me the…read morefull price for the rental. However, after some initial frustration, I was able to explainthe situation in more detail and they gave me a full refund. Restored my faith in humanity -even though they lost money, it was the right thing to do.

I rented a car from Sixt at the MSP location from July 23-27. The car was decent, the pricing was…read morereasonable, and the check-in and pickup process was fast and efficient. Unfortunately, I had a major problem after returning the vehicle. On July 28, I received an invoice from Sixt for $614.25 for damage to the front passenger-side aluminum rim, described as a scratch. I am absolutely certain this damage did not occur while I had the vehicle. Unfortunately, I did not think to take pictures of all four wheels when I picked up the car. When I contacted Sixt to dispute the charge, I was told that Sixt was not required to provide proof that the wheel was in perfect condition when I received the vehicle and that documenting the condition of the car was my responsibility. As a result, they refused to remove the charge. This is extremely frustrating. I have rented cars from many companies over the years, but I have never experienced a situation where I was charged hundreds of dollars for damage that I am confident was already present--and then told that the burden was entirely on me to prove otherwise. My strong recommendation: use extreme caution if renting from Sixt. If you do rent from them, I strongly recommend taking a video of the entire vehicle before leaving the lot, along with individual photos of all four wheels/rims and every part of the exterior and interior. Do not assume that any existing damage will be properly documented by Sixt. The initial rental experience was fine, but the way this damage claim was handled has completely changed my opinion of the company. I will not be using Sixt again.

One person working with 25 - 30 people waiting in line to rent cars. No "Blue Chip" line as…read morepromised. Why advertise an "upgrade" if it means nothing? No more Thrifty for me, thanks.

We paid in advance for a compact SUV rental car for $385. When we went to pick it up they did not…read morehave any compact SUV's and told us to pick a any car for a different section. We asked if it would impact our rates and they guaranteed it would not. We selected the car and went back into the office and confirmed we could use that car under our current contract with no impact on price. When we returned the car, the agent met us at the car and said, "we'll take care of everything and send you a receipt." We handed him the keys and stupidly did not get a receipt. I received the receipt just as I got to the gate in the airport. They raised the price to $698. No explanation. I tried to call customer service and you are told to go to their website. When I landed I went to the Thrifty counter at our destination and he said he could not access the records for MSP rentals and there was nothing I could do. I filled out their website form an have heard nothing. I am a Thrifty Blue Chip member and am not able to talk to a human about the problem. You fill in the information on the form and get no response. I don't understand how they can almost double the price of a signed contract without reason. Furthermore, I can't understand why it is impossible to talk to anyone about the problem. If you rent from Thrifty, beware, and never leave the rental without a final receipt.

Rent anywhere else! I got suckered in through rentalcars.com who said they were "in terminal" at…read moreMSP but they are actually a 10 minute drive after a 15 minute wait at the airport for their shuttle. I made the reservation weeks ago and selected "Manager's Selection" before I knew it would be snowing when I arrived in April. Upon arrival, they insisted on trying to upcharge me $60+ for an AWD vehicle even though their own website and others were suggesting SUV rentals would be less expensive than what I was originally charged. Most rental car companies would insist on upgrading me after selecting "Manager's Selection" when snow was newly on the forecast and AWD vehicles were on hand. The manager proceeded to argue with me by saying that I could book online but I'd have to wait hours for my new reservation to come through their system! She also consistently lied to me saying that the price online was actually more expensive than what I paid. I eventually booked online elsewhere and saved $100 but had to shuttle back to the airport. Will never rent here again.

We rented a car from here to attend a wedding in the Twin Cities. And yes, I would do that again…read more The counter is somewhat hidden from the other car rentals but follow the signs and it's not hard to find. Once you get checked in then you get on a shuttle bus and go to the other side of the airport. (Same exit as Mall of America but north) Once there they bring you your car. Ours was a new Subaru Forester. (This was slow, it took at least 30 min.) Returning the car was easy & fast. And the total bill was more than $100 cheaper than the big car rentals. I'd recommend it!

- Hertz at Minneapolis-Saint Paul International Airport…read more Overall, I had a decent experience renting from Hertz at MSP. I reserved a Toyota Camry Hybrid but was assigned a Hyundai Elantra Hybrid instead. I understand that rental companies generally guarantee a vehicle class rather than a specific model, but the Elantra was noticeably smaller and sat much lower to the ground than a Camry. At 6'6" with knee problems, getting in and out of the car was uncomfortable. Interestingly, even my shorter friends, who are around 5'8" to 5'9", commented on how low the vehicle was and said getting out of it made them sore as well. So while the car itself operated fine, it was not the most comfortable option for our group. As a President's Circle and Gold member, the pickup process was otherwise convenient. My name was displayed on the board, and I was able to walk directly to the vehicle without stopping at the counter. The signage in the garage was a little confusing. The overhead signs appeared to stop at one range of space numbers, while a separate floor sign pointed toward the higher-numbered spaces. I missed that sign initially and had to ask an employee for directions. The employee was helpful and told me to continue farther down the lane, where I eventually found the car. Before leaving, I took detailed photos of the exterior and close-up pictures of any existing damage. This was the first Hertz location I had visited where vehicles passed through the newer automated light-scanning system upon return, so I was especially glad I documented the condition beforehand. I returned the vehicle at approximately 5:00 a.m. Several cars had accumulated in the return area overnight, and no attendant was present to inspect or check in the vehicle at that time. About five hours later, I received an email confirming the return, and there were no unexpected charges. Overall, the rental process was reasonably smooth. The replacement vehicle and garage signage were not ideal, and I have had slightly better Hertz experiences at other airports, but nothing about this rental would prevent me from using Hertz again.

I had a major problem at your location on Wednesday around 4:30 p.m. when I went to pick up my…read moretruck rental. As a Gold Member, I went directly to the Gold desk, picked up my assigned truck, and drove to the exit booth. The employee at the exit had difficulty checking me out because, as he explained, the truck had not been properly entered back into your system or there was some other issue with the reservation. He asked another employee at the booth for help, but instead of resolving the problem professionally, she responded with an attitude. I told them they needed to fix the issue because I was not going back to exchange trucks or start the process over when the problem was clearly on Hertz's end. The employee then called a manager, who apparently made some changes over the phone. After several minutes, the exit booth employee was finally able to check me out, and I was allowed to leave. The entire situation was very embarrassing. Cars were piling up behind me while everyone waited, and I wasn't even the only customer experiencing this issue. There was a vehicle ahead of me that appeared to be going through something similar. Unfortunately, this is not an isolated experience. I have encountered similar problems at other airport Hertz locations as well. The level of customer service has declined significantly, and it seems that employee training is lacking. Customers should not have to deal with delays, confusion, and unprofessional attitudes because of internal system or operational issues. As a Gold Member, I expect a much smoother rental experience. I hope Hertz will address these recurring problems, improve employee training, and ensure vehicles are properly processed before customers arrive.