- Hertz at Minneapolis-Saint Paul International Airport Overall, I had a decent experience renting from Hertz at MSP. I reserved a Toyota Camry Hybrid but was assigned a Hyundai Elantra Hybrid instead. I understand that rental companies generally guarantee a vehicle class rather than a specific model, but the Elantra was noticeably smaller and sat much lower to the ground than a Camry. At 6'6" with knee problems, getting in and out of the car was uncomfortable. Interestingly, even my shorter friends, who are around 5'8" to 5'9", commented on how low the vehicle was and said getting out of it made them sore as well. So while the car itself operated fine, it was not the most comfortable option for our group. As a President's Circle and Gold member, the pickup process was otherwise convenient. My name was displayed on the board, and I was able to walk directly to the vehicle without stopping at the counter. The signage in the garage was a little confusing. The overhead signs appeared to stop at one range of space numbers, while a separate floor sign pointed toward the higher-numbered spaces. I missed that sign initially and had to ask an employee for directions. The employee was helpful and told me to continue farther down the lane, where I eventually found the car. Before leaving, I took detailed photos of the exterior and close-up pictures of any existing damage. This was the first Hertz location I had visited where vehicles passed through the newer automated light-scanning system upon return, so I was especially glad I documented the condition beforehand. I returned the vehicle at approximately 5:00 a.m. Several cars had accumulated in the return area overnight, and no attendant was present to inspect or check in the vehicle at that time. About five hours later, I received an email confirming the return, and there were no unexpected charges. Overall, the rental process was reasonably smooth. The replacement vehicle and garage signage were not ideal, and I have had slightly better Hertz experiences at other airports, but nothing about this rental would prevent me from using Hertz again. read more

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I had a major problem at your location on Wednesday around 4:30 p.m. when I went to pick up my truck rental. As a Gold Member, I went directly to the Gold desk, picked up my assigned truck, and drove to the exit booth. The employee at the exit had difficulty checking me out because, as he explained, the truck had not been properly entered back into your system or there was some other issue with the reservation. He asked another employee at the booth for help, but instead of resolving the problem professionally, she responded with an attitude. I told them they needed to fix the issue because I was not going back to exchange trucks or start the process over when the problem was clearly on Hertz's end. The employee then called a manager, who apparently made some changes over the phone. After several minutes, the exit booth employee was finally able to check me out, and I was allowed to leave. The entire situation was very embarrassing. Cars were piling up behind me while everyone waited, and I wasn't even the only customer experiencing this issue. There was a vehicle ahead of me that appeared to be going through something similar. Unfortunately, this is not an isolated experience. I have encountered similar problems at other airport Hertz locations as well. The level of customer service has declined significantly, and it seems that employee training is lacking. Customers should not have to deal with delays, confusion, and unprofessional attitudes because of internal system or operational issues. As a Gold Member, I expect a much smoother rental experience. I hope Hertz will address these recurring problems, improve employee training, and ensure vehicles are properly processed before customers arrive. read more

This location rents unsafe cars. After waiting endlessly to talk to an agent after the lot did not have a car in my class, an employee finally yelled at me, "just take anything from President's Circle!". Selected a car and left the garage, only to realize the car had very poor steering after I got on the open road. A day after I reached my destination, the check engine light came on, and the dashboard said an oil change was overdue. Then called customer service, was told to hold, and was on hold for 20 minutes before I had to hang up. Later in day called again, 30 minutes on hold, no one picked up. Drove the car sparingly the rest of the trip, which affected my itinerary and ruined it. Returned early so I can talk to someone at customer service, which was devoid of humans -- I waited, waited and waited. The MIN Hertz location knowingly rents bad cars in need of service, doesn't provide in person or phone customer support, and literally doesn't give a $/@*. DO NOT RENT. read more

Pretty seamless experience at check in, the truck I rented also had about 9 miles on the odometer so it was very nice and fresh. Drop off was even more seamless, I just left the keys and told an employee I was dropping it off. Only issue I experienced was an administrative issue where I was getting text notifs that I needed to drop off a day early, but all other sources said drop off was the date I had selected. Because of this error, I was unable to retrieve booking info from the reference number and also unable to edit the booking details. The phone number for this location was unreachable too. Finally got it sorted by speaking to a representative on Hertz online support, who was able to clarify that the original dates were correct and the messages I was getting about the drop off time a day earlier were wrong read more

Honestly, the fastest check in process even though I had to wait in the line. I'm normally a National loyal customer, but I was quite impressed with the cars they're able to offer if you book a midsize car for long drives for work travels (2+ hours). I might convert to Hertz instead of going with National/Enterprise next time unless the selection of cars are better. Kudos to the person giving me a Ford Bronco this week! I'm now a fan! read more

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had a cracked windshield. been waiting over two weeks to hear something despite asking for help.

I so wish I could rate a zero. I'm not surprised to see all the 1 ratings. The worst experience ever. Customer service is now driven entirely by AI. They won't even pick up the phone to answer questions. From the time I stepped up to the counter, it was all about finding ways to charge me more for every little thing. Then returning the car, they couldn't find the car for 4 days after it was towed due to a windshield incident. The number of inaccurate pending charges on my credit card was ridiculous. Find another car rental company. read more

Hertz is the most disgusting company I've ever encountered. My first encounter was with my friends in Hawaii where we waited in the longest line that didn't move for almost an hour. Thankfully my friend who made the reservation is anal and made a secondary reservation so we were saved by Enterprise. My friend has boycotted Hertz ever since. This time, I ended up with Hertz due to booking with Priceline. Biggest mistake of my trip. After getting in after two flights, I had to take a bus to terminal one since the light rail was down. Then I had to take the escalator all the way to 4th floor since they were closing the first floor counter. They refused to rent to me after putting a $500 hold on my debit card (and then wanted even more money). I have never heard of such a scam. Now I'm trying to get my money back from Priceline. I already puke every time I see a Hertz commercial with Tom Brady but now I know I'll NEVER EVER rent with Hertz and will make sure everyone I know never gives Hertz any money. read more

Hertz Rent A Car - Car Rental Near Me - St Paul, Minnesota

I had a really upsetting experience at the Hertz counter at MSP airport. I was told by online chat that my daughter (30) had to be listed as the driver since I can't drive a vehicle without modifications due to my disability. But when we arrived, they denied us the car because she didn't have her physical credit card--even though I was there, offered to pay, and was the one who made the reservation. Colby at the counter was rude and wouldn't even look at me while speaking. I've faced discrimination before, but this one hurt. I planned ahead and followed their instructions, but still got turned away. I'm still fighting to get my deposit back. I'll be looking into my options. read more

I use Hertz almost every time I rent a car in the US and usually have positive experiences. I travel frequently and am a President's Circle member. This last weekend I went to pick up a rental car at the MSP Terminal 2 location. The counter rep assigned me a small, relatively old dingy car that had a/c and Bluetooth that did not work well. I went back to the counter and explained the issue and asked if there were any nicer cars available since President's Circle members usually have a choice of vehicles, in addition to the fact that ALL Hertz rental vehicles should have working A/C and Bluetooth. The clerk at first seemed irritated but I tried to be really nice about it and he eventually gave me a new vehicle. However, today I received my invoice and it was twice the cost I was quoted when I rented the car. It turns out the clerk charged me for both an upgrade and the fuel purchase option--neither of which I agreed to! I have never had this experience before with Hertz and I called the customer service line and they took care of those fraudulent charges, but I think Hertz needs to fire any dishonest employees at this location and renters need to be very careful. I don't know if this is true for any of the other employees at this location, but at least one of the Hertz counter representatives is not trustworthy! read more

I would give them zero stars if I could. I booked a car rental at the Hertz Minneapolis-St. Paul location for my boyfriend, and when he arrived to pick it up, they refused to give him the car despite us following their own stated policy. Hertz's policy clearly says that a credit or debit card is required at the time of departure for incidental charges. My boyfriend does not have a credit card, so he planned to use his debit card -- which should have been acceptable per their policy. They refused anyway. We then tried multiple reasonable solutions: We asked to change the rental into my name since I was present and had a credit card -- refused. We asked if they could accept my credit card, which I had already used to pay for the rental -- refused. The staff then essentially stopped engaging with us altogether. To make things worse, I tried calling the counter afterward and was left listening to the phone ring for over an hour with no answer before finally giving up. Despite denying us the car, they would not refund the money I paid for the rental. Overall he was there for over 2 hours and left without a car or a refund. This was some of the worst customer service I've ever experienced -- rigid, unhelpful, and dismissive. I will never rent from Hertz again. read more

One staff at the long Hertz counter, where there are a total of 10 stations. It's good there's only about 5 guests in front of us. Doesn't matter that there's only a few folks in front of us, the agent isn't so quick to move folks along. The app told us we had to check us in. The agent told us after waiting in line for a while that we could just pick a car and go. Sounds like there is a glitch with the app notification. My husband was bummed to see there was a Sixt here as well. We always seem to get better service. Gold member seems to have it better off. We don't have the gold though, presidents. Car rental here is more than at Sixt. Sixt has better car options, BMWs mostly. It's too late since we pre-paid for the average rental. At least the rental deal for a several days was only around $300 or so, although had we known we could have gotten a BMW car for about the same price. Next time. We got a boring Escape, covered in dead bugs and a bit dented too. Oh well, it will have to do. read more

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Hertz is located in the outer part of the MSP terminals which require taking the train to the site. The car rental area is huge and very clean. Obtaining a vehcile was very easy and the check out was even simpler than most other major airports in the country. Getting out to the major highways is very feasible and returning your vehicle is even better. 5 stars for this Hertz location at MSP. read more

Hertz Rent A Car - Car Rental Near Me - St Paul, Minnesota

Hertz promoted their minivan rental as capable of hauling 6 people and their luggage. Upon arrival at MSP, we discovered they ONLY had a Kia minivan with no room for luggage. We weren't told this at the rental counter. We only discovered it after taking the escalator up to the car itself. We went to the office near the actual cars. The lady there told us we could have a larger vehicle but we would have to pay the difference. So, there we are, at the airport in the late evening with the only choice being to pay another $70. Yes, we upgraded. We will not rent from Hertz again. read more

Hertz has effectively no customer service. I arrived at Minneapolis-St. Paul Airport around 2:00 a.m. with my five- and eight-year-old children. Hertz signage and repeated text messages told me my car was ready and to go straight to the cars. When I did, there was no one there. Additional signage sent me to another terminal, where I again found empty counters and instructions that led nowhere. After nearly two hours of walking between terminals, trams, counters, and rental lots in the middle of the night with two exhausted kids, I finally learned that the Hertz MSP location was closed overnight. This was never disclosed during booking, in confirmations, or in their "we're tracking your flight" messages. I could not reach corporate. The emergency line couldn't help. There was no staff anywhere. The next day, Hertz still could not guarantee a car would be available, so I canceled and was forced to rent elsewhere at much higher prices. Hertz later offered one free rental day, which was insulting given the safety risk, stress, and total operational breakdown. This experience ended my relationship with Hertz permanently. If you value reliability, transparency, or basic support when something goes wrong, rent literally anywhere else. read more

BUYER BEWARE !!!!! I'm honest and nice or this w/b a one star review based on my IRATE mood right now! I did a bundle for a recent Minneapolis MN trip, that included our rental car. A mid-size SUV. I'm not well traveled, but THOUGHT the rental car portion of our bundle included all but the fuel for our rental. NOPE! To my surprise, I see a $125 charge pop up on my credit card two days later. I called Expedia to help. They said that they had to contact Hertz and would get back to me. Crickets until I called back a day later. After an almost one hour hold, the rep (Alex - female) said that the charges were valid, etc., etc. She would not credit me a dime, like I asked. Essentially, we paid $307 total between Expedia and Hertz for a 2 day rental car (Kia Sorrento) that we barely drove (the car was on full at rental and the needle barely moved when we returned it ON TIME). I'm beyond PO'd !!!!!!!! The positives were that check in was easy and I loved the 2020 vehicle and driving it around beautiful Minneapolis. I will NEVER use Hertz again, and am still awaiting their overdue email (per Expedia) to me !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Hertz Rent A Car - want to know what a 2 day $307 rip off rental car looks like?!! - Car Rental Near Me - St Paul, Minnesota

Can I give a ZERO star review? They really suck. 9 monitors and one person to work them. Slow as molasses. What's the point? I really should have just ubered. They're like the walking dead: Vacuous eyes, wandering aimlessly, no purpose people. I think there were at least 3 people but only one working with about 15 different people waiting for cars. AI please come and fix this! read more

Go elsewhere. Anywhere else. Showed up for a reservation. Have their top reward level. Get told at the "gold-level counter" that they can't find the res and it's "clearly" my fault for not booking the car through my gold login. (false.) Three employees there doing nothing, none were willing even to open my account record. Go to the regular counter. Only one staff person, overwhelmed by a long line. Took maybe 45 minutes to get to me. Can't receive my car because my registered card is virtual, and they need a physical copy - even though I did my reservation on the Hertz site in cooperation with their partner bank. I could tell more, but in summary, it ended up taking about 3 hours to get me in a car. Run away. read more

Do NOT rent from this location. As a president's club member and frequent customer of Hertz, this is far and away the worst location I have been to. Twice, I have returned my rental car and been unable to find a live attendant to provide a physical receipt. In both instances, I was charged for an extended rental, despite the car being on site. I called the physical location several times and was only able to reach a resolution after contacting Hertz corporate. If you do choose to rent from this location - I recommend documenting your experience (as I did) to ensure you are protected if you need to pursue legal action given Hertz' well documented abuse of their customers. read more

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This is the worst company I've ever worked with and I am a former employee of Hertz. First off it took five weeks just to even start everybody that works. There is very disrespectful to everyONE. I wish I could give them zero stars if I could that's how bad this company is. I don't recommend it for anybody stay away from Hertz. They will take your money and your time.. read more

Renting at the MSP airport location is always a disaster. Staff is unfriendly and unhelpful. Getting to the car rented always requires stopping at the counter, despite preparing everything online. read more

Never again Hertz. I reserved my car a week ahead. I waited in line and was told it would be another 45 min before my car was ready. Still waiting over an hour later. Now I find myself having to rearrange plans to accommodate this wait, including spending time with family from out of town. Time is money but time is also memories. Shame on you for such lousy and dishonest service. read more

Hertz Rent A Car - Waiting room for car rentals - Car Rental Near Me - St Paul, Minnesota

They are consistent. Despite Hertz Gold membership and a pre-booked reservation, my name is never on the board at the Gold service level. So always have to go to the service desk. The service level has declined. They tell you to pick your car. OK that's good. But do we have to service and clean it too? First car: dashboard warning said "change oil now". Second car: driving away we found old rental contract, empty candy bag, several York mint bars, napkins, sticky drink holders. Are they even trying anymore? Is anyone trained? There seemed to be a lot of guys in the lot doing a lot of nothing. Only reason not to switch companies is accumulated rewards points. And I suspect no one is competing with better service. Avis Rental's motto used to be about trying harder. That's gone. Service has generally plummeted in service industries, but they sure have mastered asking for tips before service is rendered with the no touch credit card payment and suggested percentage starting at 20%. At least Hertz didn't ask for a tip because there is no one actually serving. read more

Absolutely the worst customer service I have ever experienced. We have an upcoming rental and I am trying to contact them to see how much the cost of the rental with insurance and deposit will be. This location DOES NOT ANSWER THEIR PHONE. I keep trying but I keep getting a "user busy" on my cell phone. Normally I would think that they are just busy with other phone calls but I spent an entire afternoon calling that number and now I am convinced they just take the phone off the hook so they don't have to be bothered by phone calls. I called the main customer service line for Hertz and they refused to tell me what the insurance cost will be. She said it would be between $19 and $89 (really helpful) depending on the type of car. I told her what type of car my rental was and she still refused to tell me how much the cost would be. I asked to speak to a supervisor and she said one wasn't available. When I said I would wait on hold for one she got pissy with me and said she can't let me hold. I said I would wait and she put me on hold for a while and finally came back and said she had a supervisor to transfer me to. Then. she just put me on hold for another 20 minute before I hang up. This company doesn't give a rat's ass about their customers read more

First and foremost, I travel all the time and when you return the car, take a picture of the dashboard showing the mileage and the fuel tank status, this will save you headaches like you wouldn't believe If you fail to speak to return agent and get a hardcopy of your receipt, despite what they tell you to simply leave the car note your mileage note your gas level and leave the Hertz return staff will modify your reservation and charge for prepaid gas option even when you return full and even when you have stated no prepay. I travel all the time. It's one of the tricks the rental car companies do it goes up and down with frequency. It's a word-of-mouth practice by the return staff to try and up their billings from that department of HERTZ. Check your credit cards check your bills if you find that you have been billed call HERTZ and wait on the phone for as long as it takes and raise hell. Staff member taking your call will be familiar with what their team is doing in the returns. if you submit things via their suggested website, it will be weeks before your situation is remedied. Horrible practice by the staff at MSP. I'd also strongly suggest submitting a complaint to the Attorney General of Minnesota and any state whereby this takes place. read more

It is not true that this location is "open 24 hours." As a Gold member, I knew a car would be ready for me without having to go to the counter. Arriving just after midnight, I saw my name on the board and got into an available car. Due to incompetence or dereliction of duty, there was no employee manning the exits. We were trapped in the parking lot. After unsuccessfully trying to contact the national headquarters, we had to retreat with our crying baby and make the long trek to the rideshare site at the airport. This nearly ruined our vacation. Several other customers were similarly stranded by Hertz that night. read more

The clerk at the counter did not give me the upgrade cost that she said she was going to give me a "good deal" and I ended up getting a way smaller vehicle than I originally should have gotten for twice the cost...also the amount charged to my card was $200 more than the new "upgraded good deal" so I went from a reserved $500 car to a smaller car that cost double....there is no way to find any place online to speak to someone about this. I would like someone to get back with me and fix the additional charges from the estimate cost to what was charged. It's so easy to get ripped off just because you are traveling and you are tired and just want to get going and you just don't get a chance to ask questions and you are just forced to sign the new contract. read more

My wife picked up a Dollar/Hertz rental car and it had several major safety problems. The first was the coolant levels were extremely low on the rental leaving my wife stranded on the side of the road due to it overheating. Once she had someone (not from Hertz because they don't answer the phone) look at it, they noticed that the front passenger tire of the Chevy Spark we rented was inflated to bomb like levels well over the max 100 psi the gauge could read (for reference the other tires were at 30 psi). And to top it all off, the rental we paid for was supposed to be a Ford Focus or equivalent, instead we got the smaller and worse death trap-mobile. After finding out about the situation, I called the "emergency roadside assistance" number and waited on the phone for an hour and a half before a rep answered. Unfortunately, he wasn't able to authorize a swap and only someone from the location could. However, this location intentionally leaves their phone off the hook and refuses to actually answer the phone (it has a constant busy signal despite calling 20+ times over a 5 hour period). I don't recommend anyone ever use this company. I think I understand why Hertz went bankrupt now. read more

What a POS operation. Reserved car a month ahead of time, and it's not ready. "They're working on it." No complimentary upgrade. All you get is high prices and miserable service. Not to mention the signage at MSP directing you to car rental counters is horrible. read more

Hertz, thrifty. 1 company and 1 big mess. Will never rent from them again. Understaffed, long lines, then long wait times to get a car - 1.5 hours or more even with reservations. 50+ unhappy customers at MSP. Way over-booked. Hertz wouldn't tell me when or even if my reserved car would become available. Same thing happened to me 2 weeks ago with Thrifty (MSP again). This time I demanded cancellation and went to Enterprise (5 star service and 5 star car, reasonable price too!). Had a car in 5 minutes. read more

They do not follow their own policy and will charge you for "fuel" even if you return it at a full tank per the agreement. They will not do the turn-in process while with the customer as their policy states. They sent me the receipt through email (which was correct from original agreement), then sent a new one fifteen minutes later with extra charges that were not true (fuel charge). Cannot easily reach an actual person for customer service. read more

Easy to get in and out. I received an e-mail from Hertz around the time I arrived at the Airport detailing which staff my vehicle was in. Lo and behold - when I got down to the rental car facility - my vehicle was right where the e-mail indicated it would be! Upon return, getting in was easy. Dropped off the vehicle, snagged my receipt from the attendant, and was on my way. A word about gassing up the rental for return - there are no gas stations adjacent to the rental car facility. I found this out the hard way. I used Yelp to find some gas stations within a couple of miles of the Airport. I gassed up at a BP and then returned the vehicle. read more

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I went to pick up my rental car but when I arrived, I wasn't able to get the rental. I flew in and when I went to get my rental, they said that I needed to pay an additional $300, and do a $500 deposit, even though I paid online in full. Since, I am from California, the charge coming from Minnesota triggered my credit card to lock, as it thought it was being fraudulently used. The worker wouldn't help me or explain anything that was happening, they ran the card twice which is the maximum, which they did not tell me about, and said I needed another credit card, which I did not have and they would not accept my father's credit card. I called support for help as well, but ultimately was stranded and unable to get my rental, with no transportation at 5am in the morning. read more

I want to give kudos Dave and John. They were amazing from the moment we approached the customer service counter. They were down to earth, friendly, kind and considerate. They gave us the best vehicle available, the vehicle was super clean, and there was nearly no wait time. I am defiantly using them again, I will remember their names and I will ask their boss to give them a rise! Thank you Dave, John and the lovely lady that helped us at terminal 1 too. Keep up the good work! read more

Good luck. No point to being a Gold Member. Truly meaningless. I'm canceling my account. I have only gotten credit for 2 rentals year to date despite renting a dozen times. My staff have missed meetings due to failed reservations. (A reservation was made but no adequate cars were available.) The final straw was our current reservation at this location at MSP. Despite having a reservation and despite spending an hour on the phone with Hertz just three days prior to ensure that it was associated with my account, our name was not on the board and worse, no car was available. My entire family sat in the parking lot wishing and hoping for a return. The staff had no other solution. I'm just done. Hertz is officially not the company it used to be and I'm canceling my Gold membership. read more

Hertz Rent A Car - Car Rental Near Me - St Paul, Minnesota

BUYER BEWARE, I brought the Ford Expedition back with a full tank filled it up 1 mile from the airport and was billed FUEL & SERVICE $9.99 GALLON / TANK CAP 23.6 $ 29.47 I called to complain, wasted almost 30 minutes on the phone she couldn't help me telling me to send in a receipt(my buddy paid on his card and left on a different flight), finally was transferred to a manager and then was hung upon. I am like "why should I have to jump through hoops when you check-in guy messed up?? The called back guy said we would contact the MSP terminal 2 team and now 2 days have passed an nothing Will never rent from these scammers again read more

Can I give a zero on rating? This is NOT a 24 hour location. Bunch of us landed and the place is literally all locked up. You can find your car but you cannot get out. Now everyone is scrambling to figure out what to do. read more

Zero, can I give a zero? If I could I would.. service counter employees are so used to making peoples wait that it seems like no big deal. Very sad. read more

The way of the World today is "Take it or leave it " To F****** Bad. Hertz, Thrifty all the same and the phone bank just runs you around in circles. Press 1, press 2, start over. The person on the phone gives you a name (and today I figured out the name they give you probably isn't real.) The start of the call she gave me her name as "Stacy" by the end of the call her name was "Alisa" There are no supervisors to speak to. Who cares! Not Hertz or Thrifty. Maybe let's cancel the crappy service department. I hate the run around. read more

After receiving probably the worst customer service at a car rental pick up counter, I had to look up the reviews and discovered that it wasn't just me. I arrived at the Hertz counter at 6:30am to a line of just 2 people in front of me. The Thrifty agent adjacent to Hertz said he could help me with my Hertz rental. Nice! Gives me my paperwork and stall number and I'm off. Wait, that was too easy. I get to the stall and there's no car there. I go back in and the Thrifty agent is busy, so I go to Hertz and approach Sandra. I tell her my car was not in the stall and she just stares at me and then asks, "Did you personally rent the car." The rude comments continue and I finally say, can't you just take care of it. Without saying a word, she looks on the computer, makes a phone call and then says, "sign here." What am I signing Sandra?? Proceeds to tell me that there are no midsize cars available and upgrades the car. I get my paperwork and say thank you. No acknowledgement to that or maybe an apology for not having my car available. I walk out to the stall. It's empty! Ugh.....please don't make me go back in there again. I flag down an employee in the area and tell her my issue. She finds a car and tells me she'll take care of the paperwork. Day before drop off, I ask to extend my rental by 1 hr and told that I'd be charged a full day if I did. I can honestly say that one employee and lack of reserved cars available will cause me to never rent from this location again. Unreliable, rude and stressful! read more