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    Budget Truck Rental

    5.0 (1 review)
    Open 8:00 am - 4:00 pm

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    6 years ago

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    U-Haul Moving & Storage of Ukiah

    U-Haul Moving & Storage of Ukiah

    2.4
    (19 reviews)

    We had the worst experience with uhaul. I will never be using their services again. We had awful…read morecostumer service and no one has tried to rectify the situation. When we picked up the trailer we quickly realized one of the tires was completely bald and the beading was exposed. We drove back to store to exchange for a new trailer explaining to them it was unsafe to drive. Neither employee cared or did anything about it. They didn't even look at the tire. They told us since we had left the lot we'd have to call roadside assistance and have them fix it. We then pulled around to the side of the building and went online to file a claim (since you can never get a working phone number or anyone to answer). We then proceeded to wait over an hour until they showed up and to our horror the informed mechanic quickly noticed not only was the tire about to blow the entire suspension was about to come off! One of the bolts was completely missing and the other was hanging on by a thread. We then pulled back around the corner and walked back into the store with the roadside assistant, who seemed absolutely puzzled as to why they wouldn't just exchange to trailer when we had asked. Finally with his report of the unsafe condition of the trailer we were finally given a new one. Now, hours behind our moving schedule we had about an hour of daylight to pack our entire house and get on the road. I reached out to the stores GM David and all I was offered was a 10% refund of my $700 rental. I'm so extremely disappointed in the condition of uhaul's equipment and the lack of response I've received from this complaint. If we hadn't been proactive in returning the trailer we would've gotten in a horrible accident resulting in loosing all of our things as well as possibly severely injuring ourselves or someone else.

    I had a tow hitch installed on my Highlander. The installation was quick and efficient, and it…read morelooks great. The folks were friendly and got me in and out in two hours. I would recommend them, the only issue is that there is no where to wait, so bring your walking shoes.

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    3.0
    (2 reviews)

    The Good and the Bad. My friend needed a car transport trailer and had to pick it up in Lakeport…read more About 20 minutes into the move a tire on the trailer blew out. A call was made to UHaul and they dispatched the tow service. Jones Tow showed up, in under a hour, Adam and Frank had the wheel changed and we were back on the road in under a hour! I don't get that fast a service with AAA towing. Thanks guys! UHaul should keep these guys!!!

    This place had the RUDEST people working here. From the very moment I walked through the doors the…read morewoman at the counter was extremely rude. She began by being such a snot asking if I was the one that was supposed to be there this morning. It was 4pm at this point and I was told that the Uhaul would be ready by noon. I was never given a time I had to pick it up. After a full day of running my 3 girls around and packing and what not, I finally get to the UHaul place. As soon as she got the rude tone with me I walked up to the counter and told her I did not appreciate her speaking to me so rudely. I was there to give her my business and my cash! She gets another snotty look on her face and tells me "it's ok, let's all just calm down". I told her I was calm, explained the miscommunication and told her there was no need to be so rude when I am coming in there to give you my money. At that point, the old man walks in. He had no idea what was even happening but yells at me and my friend to get out of his store before he calls the police. I told him to go ahead and call, I was not doing anything wrong. Bottom line, we walked out of there happy to not give them our business after such an awful display of customer non-service. I will tell everyone to stay away from there. No Uhaul, no music, nothing. Do not give them your time because they obviously do not value the fact they are business owners serving their community. They are what is wrong with most customer service today. We were glad to find that we got a much better deal at the storage facility in Nice behind Sentry AND they were super NICE to us as soon as we got there. They even tried to help us find a smaller hitch for our truck to fit the trailer. Seriously, the Bandbox people are horribly rude. DO NOT DO BUSINESS WITH BANDBOX UHAUL. They do not deserve it whatsoever.

    Budget Truck Rental - truck_rental - Updated August 2026

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