Came to this hotel for a few nights. The museum gallery was fascinating, although the layout was…read moreconfusing and required asking employees to tell me where check-in was. The room was pleasant and had a nice view over the city towards the east, which gave a nice sunrise when we woke up early. The shower had decent pressure and the towels were fluffy -- something I really value in a hotel. I'm taking off one star because the hotel restaurant was not good. I got the vegetable hash and it was sad. Just a few cut up root vegetables thrown together barely warm and topped with a couple eggs for nearly $20. If you're staying in Durham, definitely don't go to the restaurant in this hotel.

No AC in the gym Moody front staff…read moreNoisy refrigerator in the room Restaurant and bar closed due to ac issue Fire alarm went off at 7am and apparently a malfunction Valet people not at valet station and nowhere to park. Unfortunately, this as a way below average hotel for an above average priced hotel. Never again. We left a day early.

Great staff, great rooms, and great location!…read more Close enough to explore downtown and East Campus by foot. The staff was super helpful and even got the room ready for me one day early when i booked the wrong date by mistake. A perfect place to stay when visiting the Triangle!

Someone broke into my truck, and they barely cared, cops came but no one at the front desk has…read moreaccess to the cameras in the parking to show anything which is crazy, you have to wait for the GM come in during the day ... all they could offer me was something to drink and not from the bar, I was calling all during my lunch from work and could never get a answer from him ... nobody was being cooperative about the situation, I feel as though it was a inside job from someone that actually worked at the hotel the way they were so nonchalant about the situation..

The Durham Marriott City Center hotel is in Downtown Durham. Its location puts it within walking…read moredistance of many attractions, restaurants and shops. The Durham Convention Center is attached and the Carolina Theare is next to it. DPAC was about a 10-minute walk if that and included waiting for the traffic signals. Valet parking is $30 a night, so I decided to find a place on the street again. So I got street parking right near the hotel for free as it was the weekend. I am not a fan of valet or of paying $30 for parking. There are parking garages nearby if you prefer that. The staff was very friendly and I felt treated very well here as a Titanium member with an early check-in, lounge access and free breakfast. I didn't see any snacks in the lounge this visit. For breakfast, you need to use your key to enter the lounge. Beverages are in the lounge, but you go to the restaurant buffet for the food. It is quieter in the lounge than where the restaurant is located. My room was on the other side of the building this time and I didn't hear the train once. Usually, when I use a free night certificate, I tend to be put in the worst room available. But thankfully, that wasn't the case here, my room had a large window with a lot of natural light. The room had the vinyl plank flooring to look like hardwood and the decor and furniture were up to date. My stay was very comfortable here. This is one of the nicer hotels I've stayed and look forward to my next visit. I can see coming here for a staycation.

A solid Marriott experience, with a location in the heart of downtown Durham, walking distance to…read moreso many great cafés, bars, restaurants and the American Tobacco Campus. The lobby is large with a bar that offers up a (very limited and price-gouging) Starbucks menu, with plenty of places to sit even if you're not ordering anything. Speaking of, I recommend you leave the hotel in search of coffee because my very basic iced espresso that's normally around 6 dollars at a Starbucks was 10 dollars here plus tip. My room was pretty basic, don't expect much in terms of a view even though the windows are large. Decent-sized, comfy beds/linens. No bathrobe in the room (not sure if you can ask for one). I was informed that I'd get access to breakfast/evening refreshments in the lounge but I didn't have time to partake so I can't report on that (nor the gym). While slightly dated in appearance and a little basic overall, I feel the location makes up for all of that. I also got it at a decent rate which helps.

We stayed here for NYE as a staycation and were disappointed. First there was an event at DPAC…read morewhich makes parking here harder. There is also no hotel entrance from the deck. They were kind enough to upgrade us, but once we got to the room, we were greeted by trash in the hallway and trash in our room. Then the best part of all, noticing the refrigerator is very close to the toilet. This is extremely unappealing. Other than the trash and a stray hair I cleaned with Clorox wipes, the room seemed otherwise clean. The shower was good. The walls and window seals were showing wear and rust. Paint chips. It felt very run down to be attached to DPAC. I won't be returning.

I can't rave enough about this hotel, the location and the lovely service I received from the…read morestaff, especially Sharon! She was especially friendly and helpful when I had a few obstacles to overcome with business needs while staying at the hotel. I really appreciate her warm smile and positive attitude. It's because of her, I was inspired to leave a review thank you Sharon for all your help!

We celebrated our anniversary dinner in one of the igloos and thought we'd just stay one night so…read morewe don't have to rush back home. We are about little over an hour away so it was nice not having to drive. The hotel is in a cool area of Durham. Very hipster and industrial which is our favorite vibe. Parking was easy and plentiful (although $25!!!) I don't care for places that charge you parking when you are staying overnight. We got a pool view which it seems like this hotel was or laid out like a motel. I believe there is 4 floors. Floors 3 and 4 have a pool view. We were in room 424 which had a nice view of the pool and the igloos. I imagine this would be fun in the summer when the pool is swimable. The room needed a deep cleaning as the walls were filthy. All it takes is a wet cloth as the wallpaper is wipe able. The bathroom was decent although unsure if the mirror was broken as there was some exposed wiring. There was a very small bar of soap for your hands and the shampoo, conditioner and body wash were nearly empty. We also only had 2 bath towels so we had to go down and get another one as there was 3 of us. The carpet didn't seem to be vaccumed as there was clothing tags and what seemed like popcorn on it. Overall we'd stay here again but would expect the room to be a bit cleaner for the price. 4 stars for the view and vibe but 3 stars for the room itself.

This property is more motel than hotel. It's the only property in the Hyatt portfolio I've ever…read morestayed at that was motel style. It makes it ironic that pool view rooms are made to seem special because they are the motel rooms. They are also super loud because they overlook the Patio venue and have very thin walls. The furniture is quite dated, but they call it boutique. The rooms are not super clean. The bed was relatively comfortable for the quality of the property which is low. The lobby however is renovated and pretty nice looking. Walking into the lobby is a stark contrast from walking out to and into your room! They did not have breakfast available for our entire stay. They charge $1 for drip coffee "if you bring your own mug"! That had me laughing out loud. They didn't take the destination charges off our bill since we are globalists. The best feature of this property is the location. It's right in downtown Durham which is super cute! Go across the street to M Sushi or Queeny's for very different but both equally awesome food and experiences. Bottom line: If you need somewhere in downtown Durham to sleep and that's all, this spot will work.

My son, who has autism just celebrated his 10th birthday. And all he wanted for his gift was to…read morestay at the Hampton Inn. He was very specific that it needed an elevator, indoor pool, gym, and breakfast. Our room needed two queen beds and a big TV. To say that this hotel met all his needs would be an understatement. He was so happy! Made it his best birthday ever. From our perspective, the hotel was super clean, very modern, and beautiful. The staff was very informative and helpful, professional and kind. The room was very nice, clean, and cozy. The breakfast was quite impressive, pool was so clean, and all areas were well kept and maintained. The staff always looked busy, very determined to ensure a great stay for everyone. Only complaint was there were no souvenirs, my son really wanted a Hampton Inn t-shirt or hat. I realize that this isn't a common thing in a hotel, but he would've loved it. We really liked the shop area in the lobby and think a few souvenirs could've been placed there. But that sure doesn't limit how awesome our stay was. They have no idea how happy they made a little boy; they made his birthday dream come true. It was literally like 30 minutes from our house, but for that boy it may have well had been another world. Thank you to the incredible staff and team for giving him this amazing gift. Even if they didn't know they did.

This is not a reflection on expedia, where i booked but directly with Hampton Inn is a partner so I…read moreshare this issue. I have been using this same location for almost 10 years staying sometimes weeks at a time visiting sick family. The hotel and staff have always been amazing and I frequently stay at Hampton Inn because of the experience. I was beyond disappointed this time that they were charging me $10/night for parking in basically a public open lot. I'm not even sure how they know what car belongs in the lot since they never even took my vehicle information upon registration. Make things worst there is no previous mention of the added charges anywhere prior to booking. This is enough to lose this long time customer...check my bookings o er the years! I hope this $10 is worth the loss of future business. Charging guest for nothing is the worst business model !

Everything about this place was awesome! My grandkids loved the indoor pool and the outdoor…read morelounging area was great - it was so nice having cornhole, Connect 4, and a bunch of other board games to play. Our rooms were comfy and clean and the air worked great. The freshly baked chocolate chip and sugar cookies hit the spot. Breakfast was better than the other Hamptons we've stayed in - lots to choose from - from cheesy omelets, make your own breakfast sandwiches, waffles, really good fruit salad, toast and bagels, etc. The service was top notch from check in and through our whole stay. We've already decided that this will be our go to spot from now on on our annual trip back home from down South. Great place!

Dillon (Dylan?) is amazing. He was accommodating, friendly, understanding, and very helpful. When I…read moreleft in a rush and left my jacket there, he went the extra mile to find it for me. The walls can be a bit thin, and I could hear the people walking upstairs and the people next room talking. Showers could use with double checking that there aren't stray hairs. But overall, Dillon made the whole experience 5 stars.

As a Marriott Bonvoy Titanium Lifetime member, I stay in Marriott properties frequently and…read moreunderstand brand standards. This Residence Inn in Durham fell short in ways that are difficult to overlook. The positives: * Convenient location, especially for Duke and medical visits * Spacious room with modern décor * Extra-large bathroom and generous vanity -- easily the best feature * Breakfast area was spacious and pleasant (food was standard Residence Inn fare) The problems: Sleep quality is a basic hotel expectation, and this property did not deliver. The HVAC unit was extremely loud and cycled on and off all night. There was no clear way to turn it off completely, and it repeatedly woke us up. The refrigerator was older and made a constant ticking/compressor noise. Between the two, restful sleep was nearly impossible. Parking added another layer of frustration. There are very few surface spaces, a very small garage, and guests are charged for parking on top of that. Charging for parking when availability is this limited feels unreasonable. Additionally, the shower was missing body wash upon arrival -- a small detail, but one that speaks to oversight. We reported the HVAC noise and missing body wash to Tiffany and a woman who appeared to be a manager (Scott). While both were polite, no Bonvoy points or other acknowledgment of the inconvenience were offered. The room layout and location are strong, but between the noise issues and parking situation, we would choose another hotel in Durham in the future.

We were pretty stoked to find a Residence Inn close to the Duke campus when we came back into town…read morefor an alumni weekend. This place wasn't here the last time we were in town, but it's a perfect place to stay now. Located just off the Duke east campus, it's along Main Street, a couple minutes from Ninth street in one direction, downtown the other, and little jaunt to the Durham Bulls park and very close to the main freeways in the area. The building is very long - we were at the far end and it helped us get our steps in! The room we were in was at the end in a corner and was an odd shape - literally no other way to put it. The bedroom was good size, the couch room was just a little small. We have three little dudes sleeping in there and they did just fine. I just required a little feng shui! The bathroom had a random fifth wall that the toilet sat on. Not a big deal, just different than we've seen elsewhere. Our room was right over the parking garage, which was also very awkwardly shaped. There's a spot at the far end that you need to back into as we found it impossible to three point into it. Again, not a show stopper, but good to know ahead of time. The overflow lot across the street was much more straightforward. There's nice sitting space, a lively bar and a good medium sized workout area. The breakfast was solid, the market delightful, the staff lovely and the grounds overall very nice. It's a great property with some quirks and lot of really nice character. We'll be back!

2.5 stars I was looking for something a little cheaper than…read moreJB Duke for a one night stay. The reviews were promising (I thought I saw one or two reviews that stated parking was free or available on the street by the hotel). I booked the morning of my stay for a little over $142 (whereas JB Duke was $191 + free validated parking). I arrived around 5:30pm and parked in the retail shops parking just for my check-in and figured I'd either get free parking in AC's garage or find street parking later (was just dropping off my bag). As my check-in process was almost complete the staff member asked if I had a vehicle - I confirmed and she pulled out a card and asked that I place it in my dash, told me where the elevators were and wished me on my way. I read over the card while in the elevator and see that it's $20 per night for garage parking. I guess no biggie because even with a parking charge, the stay was still cheaper than JB Duke. The room was nice and clean and I was facing the street on the second floor (room 204). When I arrived back later that evening around 8pm I was able to find a parking spot quickly on the basement floor of the garage and entered the elevators to go to the 2nd floor. I checked out the gym as it was on my floor (ellipticals, pelotons maybe?, treadmills, rowing machine and free weights) - decent for a quick workout. I turned in for the night around 8:45 and the linens looked clean but didn't smell "fresh" and then noticed I could hear the dreaded stomping above me... and then I could hear the man next door hacking/clearing his throat. The man eventually stopped but the stomping basketball dribbling seemed to go on until 10:30pm. I did not get a good night's sleep due to the "thin" ceiling and I was awakened by the street sounds the next morning). 2.5 stars for price and convenience to Duke. Will pay more next time to stay at the other place down the street.

Great location in Durham. Right next to a cute little strip mall featuring all sorts of tasty…read morerestaurants and close to apartment buildings and the Duke University campus and medical center. Reception employees were very friendly and accommodating. A nice bar area to get a cocktail, plus a spacious lobby featuring SBX coffee in the mornings was appreciated by this weary traveler. Clean and comfortable room with great smelling bath products. This will be my hotel of choice when visiting Durham in the future.

I stayed at the JB Duke Hotel for a conference, and it was a great experience overall. The location…read moreis very convenient if you need to be on campus or near the Fuqua School of Business. The staff was super friendly, helpful, and always available when needed. The rooms were clean and felt recently renovated, with nice walk-in showers, good bathroom lighting, thick curtains, and a fridge in the room. I also liked the water refill station near the ice machine, where you can get hot, cold, and sparkling water. The gym is basic but solid, with free weights up to 50 lbs, a few upper body machines, leg machines, cardio equipment, and space to stretch. The lobby bar is also lively in the evenings and seems to attract a good crowd. Overall, a very comfortable and convenient stay.

Pros: close proximity to many medical offices, Duke University and attractions like the Nasher…read moreMuseum. Convenient garage parking included in your stay BUT if you're handicapped it's a walk to and from the garage Bellhop was friendly Onsite restaurant but it was expensive in my opinion Cons: Power outage Mediocre housekeeping- hairs in the shower Small bathroom Shower doors don't fully close Front desk staff provided zero information about the hotel and weren't very friendly Small rooms Would I stay here again? Probably not. Bed comfort is subjective but I didn't find the mattress comfortable and had a hard time sleeping. When I woke up my back was hurting. They had one scratchy, ratty robe in the room. No bag for dirty laundry and the tv was fuzzy. Another huge negative for me is there was no microwave in the room and the refrigerator was tiny. Overall, the value isn't there for me.