I haven't even been here, but I asked about insurance and even though they can't take mine, they went out of their way to send me to a place that does take it! Very kind. I appreciate it. read more

Japantown Optometry - screenshot - Optometrists Near Me - San Jose, California

I was on the lookout for a new optometrist because my glasses film was peeling and my eyes would start hurting if I looked at the tv with them for a while. Shinmori's staff are very kind and I had a pleasant experience with them. My optometrist took her time w/ my appointment and exam, she recommended I actually lowered my prescription slightly since my vision itself didn't change much but I was experiencing eye strain when looking at screens. Since getting my new pair, eye pain hasn't returned! read more

Japantown Optometry - New glasses! - Optometrists Near Me - San Jose, California

I gave this location another try...and yet again, they leave me dissapointed. Thankfully i checked my bank statement-they charged me 3 times for an order! and no one has gotten back to me. I'd think twice before trusting this business. read more

They have been my optometrists for many years. Excellent work and friendly staff. Very flexible appointment schedules so easy to see them when I need to without having to take too much time off from work read more

My husband and I got an exam and glasses. His glasses did not work for him at all and my glasses seem weak.

The staff are always friendly and helpful. I asked several questions from everyone; the person doing the initial tests, the optometrist, and the person helping me with checkout after I chose the frame - all calm, informative, and had a smile on. Strongly recommend Japantown Optometry. read more

I have been coming here for a few years when it was still Shinmori optometry. The doctors were wonderful and attentive. But in the past year, with the new ownership by VSP, the service has gone downhill. Each appointment is only 20min, which doesn't give enough time for a full examination. Instead, we are expected to schedule another follow up appointment to complete other parts of the checkup, which is a waste of time. Other tests like field test are skipped, and instead they use fingers to test vision. It is almost laughable. For the same amount of money that I am paying for an eye exam, why should I settle for less? The doctors Dr Kim, Dr Shinmori and Dr Nakano are still wonderful and caring, but their hands are tied. The management has become so bad that I plan to spend my hard earned money elsewhere. read more

Assuming the new ownership is the reason for...everything. I was last here in January 2024 and it was the same, great office I've been coming to since the 90s. Prompt, friendly, and accurate service. I got new glasses and an external referral (due to my insurance coverage) for other eye care services. I came back this month to get a new prescription put into the frames I bought in January. The process was all over the place. 1. I initially submitted my appointment request through the webiste as usual. I was called back, selected one of the offered appointment times, and was set. Then they called me 2 hours before my appointment to say my appointment had been scheduled while the office was closed for lunch and could I move my appointment? 2. The person who helped me couldn't keep any information I told her or gave her (on paper) organized. She saw my glasses were new from this year but them asked if my frames were less than a year old for warranty purposes. 3. She put my new information on a post-it note stuck to a copy of my prescription. I was then asked to pay for my new glasses but she just entered the dollar amount into their credit card machine and didn't give me a receipt or invoice. 4. Tomoko had to call me the next day to ask which prescription was supposed to go in my frames because the person who helped me didn't leave any information. (Tomoko is great! She's been there ages and knows what to do.) 5. I received a text and email on Thursday that my new glasses were ready. The text reads (in part): "If picking up glasses, please call us to schedule an appt!" I called them and was told I didn't need an appointment to pick up my glasses. I was out of town and asked if I could come by next week to get them and the person on the phone told me that was no problem. 6. I arrived at the office during normal business hours on Monday to discover that the office was closed through Wednesday for training. The person on the phone surely could have informed me when I called previously. 7. I went to get my glasses when they were re-opened and I had to ask to get my glasses case back, which I had left with my frames. This was treated as a surprise. I then asked for a receipt or invoice for the glasses and this was treated as a shocking request. I hope they change the office name to reflect their new identity. read more

I found this place through my insurance and was able to get a next day appt scheduled. It's located right in japantown so you need to find street parking and don't forget to pay the meter! Luckily I found parking right in front of the office. I saw Dr. Oda who was friendly and got straight to business. I haven't had my eyes dilated since I was a kid so I would've appreciate a bit more explanation on what would happen, what it'd feel like, how long it'd take to go away, etc. Other than that, the annual eye exam was around an hour with dilation + waiting. Staff was friendly and no confusion with intake or insurance! read more

Loved my experience here! I was able to get an appointment with Shinmori Optometry within a week of calling and they were great about reminding me as the day got closer. When I arrived, the practice was clean and well organized, the staff was friendly, and there was virtually no wait time. I was seen by a very friendly doctor for an eye exam and then ordered my contact lenses, and the whole process was smooth and quick from beginning to end. They called when the contact lenses were ready and picking them up took about 2 minutes - will absolutely be back! read more

This place is so awesome! I live right down the street and it's very convenient they're located so close. The doctor was very informative and my vision had gotten worse over the last couple years. I came in to buy glasses and the staff were very helpful and so so friendly. Angel helped me with my order and she was so sweet, I definitely will be returning!! read more

I recently contacted the super kind staff at Shinmori Optometry about seeing my Mother who visiting me and was having horrible pain and vision loss following her cataract surgery months ago via another optometrist office. The scheduling staff went above and beyond to find my Mother an emergency appointment same day. My Mother was seen by Dr. Shinmori who gave her a thorough exam, provided two prescriptions to help alleviate the swelling and also forwarded me detailed notes to take back to my Mothers regular physician. My Mother was immediately relieved being in the hands of caring optometrists. I cannot thank the entire staff at Shinmori Optometry enough! read more

Dr. Oda: UC graduate. Outstanding professional mannerism. Modern equipment. Good Covid protocols. Respectful, presentable, and attentive staff, in historic Japantown. read more

After my optometrist left the bag area I was forced to find a new one. I was referred to Shinmori optometry by my friend and I soon realized I was missing out. Shinmori opt have the best eye docs, the best technology and the best care. They truly care about my eyes and needs. They are so thorough they leave no stone/ rock unturned. So I been a happy customer since 2019. Only trust my peepers to them. Side note: They care so much that they gave me 5 pairs of contacts for FREE to hold me off till my order of contacts came in, which where backlog due to Covid. Who does that anymore? Shinmori Opt does!! read more

Japantown Optometry - My free contacts - Optometrists Near Me - San Jose, California

The staff are honest and provide useful feedback on ways I can take care of my eye health. I have gone here for several years and they have been consistent during each visit read more

I had the last appointment of the day on a Friday and Dr Nakano took extra time and went above and beyond to make sure I understood the different options for improving my vision. I don't think I've ever had an optometrist take such a proactive approach. This practice is an example for every Bay Area doctor to take note! read more

I came to this place because of the good reviews I saw online but the experience I had was not good. The optician (front desk) seemed inattentive and even disrespectful to some customers. They seemed to be very reluctant to serve customers. The appointment pick-up doesn't seem to have any benefits, because no one dedicated to serving you. There were communication problems during the visit. read more

I was looking for a spot that took my VSP insurance and was referred to Japantown Optometry for their funky glasses collection! Did not disappoint unique glasses and great customer service makes this spot amazing. Looking forward to going here for all my funky glasses read more

I was told that my optic nerve is damaged and referred to an ophthalmologist (a glaucoma specialist) .I did some research about her and found that she has quite low rating and most of patients were unhappy so I cancelled my appointment. I had 2 more checkups with another optometrist and ophthalmologist, there was no trace of nerve damage and glaucoma. In addition, I did a MRI to make sure that the optic nerve is ok. The misdiagnosis caused a lot of stress and cost good amount of money for me. read more

I was anxious to go to the optometrist's office during COVID-19, but the entire staff at Shinmori Optometry was prepared and kind. They had protocols in place to ensure everyone's safety in these hard times. You could see the effort the whole team made to make everyone in the office feel safe and sanitized. Not to mention, the entire staff was incredibly friendly! The people at the front desk were so helpful and approachable. Dr. Oda answered all of my questions and was sure to explain to me along the way why she was performing certain tasks. 10/10 will return again. I've found an optometrist I trust and enjoy. read more

Japantown Optometry - I was so appreciative of the policies they had in place to make sure people were protected during COVID-19 - Optometrists Near Me - San Jose, California

Dr. Tina Shinmori and her staff are amazing, especially June!! Dr. Shinmori has gone out of her way to make sure that I was 110% satisfied with my new glasses! I'm grateful to Dr. Shinmori and her staff!! read more

Shinmori has been my "Go To" Optometry for over five years. They have done dilation and taken pictures every year I have visited their office. This year they discovered a vessel leaking blood. They went with the extra effort to contact my doctor, who has been treating me for high blood pressure, that there are complications unless my pressure is reduced. read more

I moved to this area right before Covid. After the everything got lifted I've been looking for a new optometrist. Really nice staff/doctors. Going to make this place my optometry place while I'm still living here. read more

My 14 year old son was complaining of recent occasional blurred vision. Since it was almost a year since his last vision check, the staff recommended that I schedule just the annual vision appointment to check it out, which was cost effective and efficient. After checking out his eyes through various machines, Dr. Shinmori identified blisters on his left eye lid and recommended allergy eye drops. Wow, would've never occurred to me. So we got the eye drops (she had a $5 off coupon!) and she said to report back in 2 weeks. Will do! Thank you staff and Dr. Shinmori-- Best customer service!!! read more

Shinmori Optometry has been my optometrist for several years now. I picked them after changing jobs and they were in my neighborhood. I cannot be happier with their service. They are an outstanding neighborhood optometrist. The staff is professional and several of the staff have been working there since I first visited them, so there is consistency with their service. Additonally, they have gone out of their way to help repair my eyeglass frames when a screw or temple hinge needed repair and the repair price was extremely reasonable. read more

We have been going here for two years now and would like to thank fellow Yelpers for this recommendation. The staff and service is top notch. The selection is good with a variety of both luxury and budget brands. They are also setup for our new virus world and cleaning and separation is present through the location. We have already recommended a number of our family and friend here. read more

I had never used this optometrist and I needed a few pair of silhouette frames repaired. The customer service was outstanding and June was a very caring and professional in her repair of my glasses. Anytime someone does a great job I like them know. Overall the staff at Shinmori Optometry is customer service based and I for one appreciated the service and can't wait to go back. Thanks Rick read more

They did a great job with my eye exam and I am super happy with my glasses. I do recommend them but keep in mind good glasses are not cheap.

Dr.Shinmori is friendly, professional, welcoming and just all around an amazing person. The front staff is helpful, friendly and patient with me. I can be a handful sometimes (most times) lol. Too notch service all the way around. All my family goes there and I highly recommend this place to anyone and everyone. read more

I had an eye exam for the third time at Shinmori Optometry and it was with Dr. Nagano and I am very pleased with the quality of service. Dr. Nagano provided prescriptions for my eyeglasses and explained very clearly what could have happened with prescriptions that changed from previously. Dr. Nagano also suggested I monitor my eyesight conditions and if any significant changes come visit the office and she would help refer my case to visit a specialist. I also enjoyed their collection of frames and hope the office could have more space for showing more collections. Last but not the least, the front desk office staff is all very friendly and helpful. Overall, I highly recommend Shinmori to anybody in the Bay area. read more

Got layoff. Need to use the insurance before cancelling. The available appointment is really far out so I agree to get the glasses first and do the test later. They promised three times in person and on the call everything is done correctly. Turns out they lied the whole time and my insurance is no longer active. Still don't admit it is their false. I could've just went to a different store when it was active. Shame on you. read more

I was looking for a new optometrist and found shinmori and decided to try them out. I was having trouble finding parking, since their clinic is located downtown. Parking meters everywhere btw!! I gave them a courtesy call to let them know I was gonna be a few minutes late. They called back and told me to reschedule instead, the doctor told the receptionist that they wouldn't have time to do my exam.... What a load of Bull!! so due to parking problems and being a few minutes late, I guess it's enough to have to reschedule my appointment. What a great reason to waste my time. They probably overbooked people, giving the excuse of having too many appointments and not enough staff or some shit. I haven't even stepped foot inside the building and got told to reschedule! I would not give this place a second chance if they can't be flexible enough to allow time for their patients to get to their offices. Im not gonna waste any more time with this place. read more

Tera Nakano is the Best! Fridays and two Saturdays a month. She's very thorough and detailed enough to get you to 20-15!! The staff is supportive and helps you trim costs (like using your Medicare card) read more

I just moved to the area so I was looking for a new optometrist. I had to book an appointment a few weeks out, but that must be a good sign that people go here. My appointment was on time and quick. They have up to date technology so the process was faster than other places I've been to with older technologies. The staff and eye doctor were really nice. Glad to have found a new optometrist! Looking forward to next time. read more

My family and I just visited this location for the first time last week. They gave us an appointment for all of us even with a short notice. My wife and I have 4 kids so to see us all back to back isn't an easy task but this office did it with a breeze. All the staff members were very professional and very kind to us. We genuinely felt welcomed unlike some other offices!! Dr.Kristen ODA & June our optician were so awesome. We actually had fun visiting the office. My two boys and wife ended up needing glasses and Dr.Kristen did a phenomenal job explaining the prescription they all needed. You can tell that Dr.Kristen cares and has a passion for what she does. June did a great job helping us calculate the cost for the glasses and helped us with our vision insurance. We definitely recommend this place. We will be a customer for life based on this visit. Thank you again. read more

The staff was very friendly and helpful. Dr. Shinmori was very knowledgeable and explained everything clearly. I felt like I was in good hands. Overall, it was a very good experience. read more

I'm so surprised I didn't write a review for Shinmori! I needed to get a set of contacts and it had been far too long since my last exam, enter in Shinmori. I really like the doc and she asked me if I knew that my eyes were shaped differently. I said yes I knew from putting makeup on, but she told me they were actually different inside too! Very interesting. I ended up paying a few dollars for the appointment with insurance just to get some samples of hydroclear contacts and later ended up emailing them again when I decided to go without glasses to an event. They were incredibly helpful and sent my numbers back immediately! We're too far away now to go back, but I had a really great experience here and would definitely recommend them if you're in the area! read more

I was looking for a nice new optometrist close to SJSU and this place is great!! The doctors and staff were all extremely nice & the place is well-kept and clean. For COVID they are only allowing one customer in at a time, so your appointment should be made at least a week in advance. This was also my first contact lens exam experience and it was as stress-free as it could've been. They didn't have to dilate my pupils as I'd heard from other places, gave me a 2-week trial pair that same day, and got my full year prescription the next week! Definitely would recommend to anyone looking for a reasonably priced place. read more

Dr. Shinmori and her staff are courteous, kind and welcoming. They were more than helpful in a crisis and I am grateful and thankful for their prompt and professional assistance. I gladly support this clinic and will continue to do so, knowing I will be treated with great care and respect. Thank you, Dr. Shinmori, Tomoko and the rest of the staff. read more

I haven't had a full checkup of my eyes since 2006 when I last had insurance coverage for vision. I went in today for a routine checkup. Everything happened quick and painless. Dr. Oda was friendly and gave a lot of good information. I would come here again. read more