Horrible experience, bad service, order was completely wrong and the wings were so small. Why do people like this place. Will not go back!

Insanely slow service. Servers seemed clueless as to what they are doing. Been to quite a few BWW's and this one was the worst. Won't be going back. read more

Horrible extremely slow and expensive drinks that are filled with ice! After waiting over an hour the order was incorrect

Don't even waste your time. Bad kitchen. Dirty. Slow service. Bad management We got there at 230 and ordered right away. Didn't get our food ever and left at 315 read more

Drove half an hour hoping for some wings and a beer. Come to my surprise that they were closed already. Only take out orders. It was 9:30 pm. Seriously? No wonder it only has 1.5 stars lolz read more

Placed a take out order. It wasn't ready until 10 minutes after stated that time. Wings were cold and there was a hair on the cap on the blue cheese given to me. read more

Came in the other day, Wednesday, for lunch. Upon our arrival, we noticed that the parking lot was pretty packed and expecting the restaurant to reflect that. To our surprise, it was pretty empty! We were pretty hungry at the time so it was no big deal. We were immediately seated and shortly greeted by our VERY cheerful waitress! She was really nice, seriously, it was such a pleasure! It didn't take us long to put in our drink order which was quickly delivered to us. It did take me a minute to decide on the food order, as I am a vegetarian I really wanted to get a good look at the menu. Our waitress was very sweet and patient, she checked in on us 2 times before we placed our order. We decided to order an appetizer, the Cheddar Cheese Curds - YUM! I decided to go with the Big Jack Daddy Burger, made with the Black Bean patty and no pulled pork - Surprisingly good! My boyfriend decided on a Standard Cheese Burger and a side of Thai Curry Wings - He enjoyed it! Everything came out pretty quickly and the service continued to prove itself to be very enjoyable! Everything was ok! No complaints. I'm not entirely sure where all the bad reviews are coming from. My boyfriend and I must have came in at the right time. I can totally see a place like this to be a madhouse when the crowd is in! It's definitely built to hold a good number of people inside and out! As for our visit, yesterday, it was enjoyable for a lunch with my boyfriend. There really isn't anything negative to say. Honestly, I was just happy that they catered to my food restrictions! I'd definitely pay another visit, I'm curious to see the place in action at a busier hour! read more

There's no point to reading a review about Buffalo Wild Wings as a bar and grill. You know what the hell it is. They have chicken and beer. If you're reading this, it's probably because you want to know about how it compares to other Buffalo Wild Wing restaurants around the city; as in, how good is this place when it comes to customer service. So my review is going to be based on that. I called them ahead of time and asked them if they were able to show soccer games on ESPN 3's Spanish channel. They told me that they would be able to show all soccer games no matter what. So I headed there since it's a much quicker drive for me than The Globe or SmallBar. I got there about ten minutes before the game started and one of the employees, who I'm pretty sure wasn't even on the clock, saw me in my Barcelona jersey and said that he didn't think they'd be able to show that game because it was being broadcast on the internet. But he went over to the main TV controls and spent ten minutes trying every possible channel to find it. I ordered a beer ($6.30, a bit steep for Berwyn, which is why I'm giving it 4/5 stars) thinking it was only fair of me to buy SOMETHING from them seeing as they're making an effort to try and find a game for me. He apologetically told me that he wasn't able to get it, and I said that was fine. I'd finish my beer, drive home, go online and maybe catch a bit of the first half. Halfway through my beer, one of the managers asked me if they were able to find the game for me. I told her no, but that it wasn't a problem. Then she tried searching each channel trying to find it and even made a phone call to, presumably, one of the other managers asking how the hell she could find this mysterious channel. Unfortunately they didn't have it, but I still got to watch most of the game. But this just shows you how they view customer service. It's not like there were several dozen people coming in to watch that game. It was one guy. They stopped what they were doing and did all this work for one guy. A guy who they knew was probably just going to order a few beers and run up a $15 tab. They didn't have to go through all that trouble, but they did. And that was very cool of them. read more

Honestly, this place deserves a -1 star. And if you look at my review history, that says a lot - over 2/3 of my reviews are 4 or 5 stars. Here are some points which make this place pure dog poop. 1- They seem to think they are running a nightclub where it looks cool to have a continuously full doorway area. Tonight I counted three four-person tables sit empty for over twenty minutes while the waiting area was packed. The hostesses/waitresses seemed more interested in chatting with each other than flipping tables. 2- Their kitchen is ALWAYS behind. Don't believe the "we are really busy tonight" line. They are just poorly run. 3- Their announcements are really annoying. They continuously interrupt games with their microphone announcements. Do I want to reserve a seat at your restaurant for the superbowl? Heck no!! Not when you are so annoying!! I could go on, but it's not worth my time. Basically, this place seems popular no matter what reviewers say... they only way we can hope for a change (because I would like a good wings place nearby) is to STOP GOING HERE. So please, DO NOT GO HERE read more

Yeah, no, it ain't worth it. The service sucks because the staff is too busy checking their make up in the mirror or trying to make eye contact with the cute customer that just walked in. They need to get more involved in the needs of the customer rather than standing around thinking they're cool. I saw a glimpse of the manager's interactions with staff and it seemed like he was more their buddy than their boss. That is not the recipe for good business. Something needs to change, pronto. Also, this place is newly built. Why does it look like a dump when you walk in? Everything is dull and even the staff's uniform shirts look like they've been washed a thousand times. read more

Stopped in past week hoping to put in a quick to-go order. There always seems to be a lot of people waiting on tables here while there are several open in the dining area, bar area and patio. Big tables as well as 4 tops. So we asked to sit at the bar and were warned to not sit at any table in the bar area. I'm never the type to get on the bad side of a BW3 employee so we obediently found a couple chairs at the bar. Put in our flatbread and sampler to go order and 45 minutes later... It arrived! On the way out, there were even more open tables and still a number of people waiting to be seated. The food was warm, mozz sticks undercooked and I would review the boneless wings... If they had remembered to include them! Plenty of better food places nearby. read more

what's the point of ordering online if i still have to wait an additional hour for 20 fucking wings. i made my order a half hour before showing up when the app told me to. i show up and am told 10 minutes. i wait 30 more minutes, ask again on the status on my food, and i'm hold their bagging it currently. i wait like a jackass for 10 more minutes before i ask for a refund. this isn't the first time i've had to refund a meal from this location, and the last time i did, i didn't even get my refund. this is ridiculous. close this place down until you all get it together. over 90 minutes and you couldn't get this done.? read more

Buffalo Wild Wings - Chicken Wings Near Me - Berwyn, Illinois

This Buffalo Wild Wings needs some serious management over haul. I've been to three or four different BWW's and none of them are as horrendous as this one. I've attempted to dine here but it's usually packed to the brim with tons of people - I'm not blaming BWW for that - just would prefer not to get kicked by screaming children every two minutes. So this review is primarily for the Take Out portion of their business. EVERY. SINGLE. TIME. I've ordered from here for pick up (I call and put in my order they tell me be here in 15 minutes, I get there in 10), my fries are cold, my wings are dry? Why is the sauce that you dip my wings in dried? Is it that they've just been sitting here all day under a heat lamp? Sometimes there is barely any sauce on them. Terrible. I'm pretty sure the 'cooks' pre-made like 8,000 wings and then when you order your food they just place it in the bag. I bet I could order my food, walk in the door and it's ready - to go means make my food just like you would when I dine in. Dining in means watching managers treat the workers poorly, harass them, stand around "observing". Sir/Ma'am, there's a security guard at the door, he can observe. You need to walk to every single table and check on them - "are you missing drinks?", "how is your food"?", "do you need more napkins?", instead of pushing around your waitresses and treating them like garbage AND in front of people. I only order from here when a whole group of people want it, other than that, I will make my way out towards downers. P.S. Parking awful. They have more seating inside than they have for parking, so I'm not sure how that is supposed to work out..... read more

So I decided to watch the Bears game and get some wings. Sitting at the bar, bartender took my drink and food order pretty quickly but it has been 20 minutes and no wings yet. I know it's a busy football Sunday but it's just wings. I do love their wings. I wish the service was a little quicker at this location . read more

Ok came in here while the cubs were playing st. Louis. Yes we knew it was going to be busy. Walked in and asked to be seated at the bar, hostess replies "just go back there" ummm.... Ok?? The waitress finally came after 10 mins and asked who seated us here and just gave us this crazy look. Came back with out drinks and had us wait another 20mins to finally take our order. Finally placed our order and here we are 30mins later still waiting. Mind you she passed us u numerous times and not even acknowledged us. The bar area isn't even as busy as we expected. People around us are trying to call the waitress over and nothing. FYI her name was "Eva"! Horrible customer service!!! Does bdubs hire anyone who needs a job?! Seriously!? I really hope management sees this and addresses the situation. Food was cold for the 30min wait! Please go somewhere else! read more

Buffalo Wild Wings - 35mims later and all we have is water and napkins! No food yet and horrible customer service!!! - Chicken Wings Near Me - Berwyn, Illinois

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First time here & just absolutely absurd. The amount of mistakes that were made was just unbearable. My server destiney was so rude, every time she addressed me she said "what's up". I work in restaurant business i understand minor mistakes here and there but this was a complete shit show. read more

Buffalo Wild Wings - pitiful - Chicken Wings Near Me - Berwyn, Illinois

I drove almost 30 minutes to be given my food for takeout in a bag that was to small for my order. Then the boy at the front shoved my dips upside down in the small bag. Dips busted everywhere. Never would go back to this location. UPDATE: The manager did give me a partial refund which was above and beyond. read more

Not sure why all the bad reviews. We've been here a handful of times and the service has been, at worst, good to excellent. We've only ever eaten on the patio, not that that should make any difference. Water glasses have always been kept topped up, soft drinks never ran out, and the offer of another beer has come before the glass was completely empty. Food wise, there is a large selection of rubs and sauces for the wings. And if you're unsure as to what kind of heat you will tolerate, or what a flavor may be, they're ready and willing to bring you samples and a small basked of fries to give them a test drive before ordering your meal. How cool is that? Maybe we've been lucky each time. Or maybe the others were expecting white tablecloth service from a wing place. I don't know. Contrary to the majority of the reviews, give them a chance. If I'm write, leave a good review and tell the world. And if I'm wrong, well, make it known. read more

THIS PLACE IS HORRIBLE! - improving - but still pretty horrible. I went the week of its open - I love wings - and this place was a hit and miss. Bdubs usually make me happy inside but as I was walking into here I knew it was going to be bad - the door has a sign at the bottom left corner that says "GUNS ARE NOT PERMITTED INTO THIS AREA". REALLY!? You need to clarify that for people? So, turns out that the waitresses are ghetto - one had graphics on the side of her head with a mohawk pony tail thing (looked totally jacked up LOL) - and well, they weren't the regular girls you see at a Bdubs. I think to franchise a Bdubs to close to the city isn't a smart more for the company, they should keep it in the close suburbs (IM FROM THE CITY AND IM SAYING THIS). I love getting the FULL BDUBS experience and this place does not offer it. It made me sad to see what they are doing to the name. ROUND TWO: Went again, things are improving - not as many ghetto waitresses - BUT DAMN ARE THE PEOPLE WHO GO THERE GHETTO. A group of what seemed to be college student who acted like 5 year olds were in the center tables yelling and waving their hands in the air. All their yelling was making my son cry and it clearly bother two other families who were their that night. I understand you go to a restaurant/sports bar to have fun but do you really need to be that ANNOYING?! I wish the staff would of said something because one could see it in their face that they were frustrated having them there. PLEASE TO THE MANAGEMENT, DO NOT LET THE GOOD NAME OF DBUDs BE SPOILED BY GHETTONESS! I've grown up in Pilsen so I'm ghetto myself, but damn know when to act right! read more

I've been here a few times on the weekends and every time the staff is very unorganized. There are always open tables but they're just understaffed so they can't fill them all. Need lots of patience here, don't plan on it being a fast meal. Once your seated the service is typically slow. Food is typically Buffalo Wild Wings food. Never had anything bad. read more

"hey can we have a booth and booster seat" "We don't have any booths open right now" ::Sees 4 booths completely clean and nobody seated:: "Alright...." "I'll go grab you the booster seat" ::Comes back with high chair:: Unbelievable. Worst buffalo wild wings. read more

I've tried and tried to give this location second chances and they STILL disappoint. The ratings speak for themselves here and the service side of things definitely needs improvement not to mention their bathrooms. Eww! I usually get 50/50 split of boneless wings with the buffalo chips. But the experience of dining out also factors into the overall besides the taste of the food. If this is the first place you go to spend your night out for dinner and get horrible service then the taste is left bitter. Let me know when the service/management gets better and I might re-visit. read more

I will not be back to this restaurant. All of my dining experiences were slow and the servers seemed to be ignoring their tables. When attempting to pick up food and use a gift card, we were told that they were not able to take the gift card. The only reason we were attempting this establishment is because of the gift card. Even though the manager, Bryson Groen, said they have known about the issue all day, the woman who took our order did not mention it when it order was placed. To "resolve" this issue the manager gave us a discount on our next visit, then wasn't going to give us our food. When we paid full price with cash, our food was ice cold, when we picked the good up based on their timeline. I don't understand why Bryson couldn't give us the discount on the current order. We will be heading to wing stop next time. read more

So, being a "WING WHORE" (both me and my hubby and my son) this used to be one of our fave places. We used to travel to Elmhurst to go to the nearest one and we were so thrilled when this one opened. We can on the 2nd day of grand opening and knew it would be packed. We expected a wait but figured the wings would be worth it. BOY OH BOY OH BOY WAS I WRONG.... Arrived at 6pm, I was told we would have an hour wait, turned out it was only 20 minutes, talk about fantastic!!!! Our little buzzer buzzed and we went a runnin' They sat us near the bar, which was ok but not ideal since my 9 year old was with us. It took our waitress about 20 minutes to come greet us, another 15 minutes to bring our drinks, she took our order and we did not see her again for ....guess how long? just guess? 10minutes? NO 40 minutes? NO.... ONE HOUR AND TWENTY MINUTES. Then finally our wings came out, Cold, Slimey. Tasteless, and plain nastyfied. Where was the sauce? We sat there for close to three hours waiting to eat- UH the nerve. We figured maybe this was her first time waitressing or maybe she had a million tables. NOT. turns out she had three tables only. The wings here did not taste like the ones we usually have a BBWW and we will not be going back. Service was not "service" and NO she by no means got a tip. read more

I've already submitted a complaint with BWW, so I'll keep this brief. Just go to WingStop. I have so many complaints about this place and they don't even really involve the wait time (which is atrocious on certain days). After giving this place several chances, it's impossible to not think that it is poorly managed. Like, epically poorly managed. read more

This is my first review and I feel forced to write it. This "B Dubs" was awful. I called in my order at 12:33 and was told that my simple order of 18 boneless wings would be ready in 5 to 10 minutes. I hurry in and I pay by 12:41. Within a few minutes the employee said that my order would be ready in "one minute". I sent my boyfriend to get the car. He then waited apporximately 8 minutes while i had to ASK where my order was and then wait additionally while they got it and had to bring me my correct side order.. i finally walked out at 12:58 after oberving several things.... 1) the hostess turned down several customers before it was closing time, or at least made a few walk ins feel very uncomforabe about staying. 2) the conversations between employees was not appropriate for their enviorment. this included the manager. 3) the girl behind the counter huffed when she had to go to the back to get more silverware. Ive been a sever before and I understand the late night stress, but i found my whole experience to be very unproffesional. I was already unhappy and then I got home with my food. Its hard to screw up a bbq sauce, so the wings tasted just fine but when I have to pay for ranch dressing and the conatiner is only half filled - i have an issue. The last straw was a count of 15 wings instead of 18. So to say the least, I will NEVER be returning and will make the drive out to willowbrook every time im craving some delicious B- Dubs WITHOUT the hassle of rude employees or mistaken orders. read more

Server took 10 mins to greet us. Food took over almost 90 minutes to get to us! Wrong order came out. We had to fight to get our food comped. Manager was not visible. Server was too mean. He wouldn't work with us. I called and talked to the Manager after we left. He said the shift was a perfect storm, and kitchen was down, but still wouldn't offer us a gift card or anything. Horrible experience. This place needs help! read more

I can truly understand things are a little slow during covid however. This establishment didn't have anything and should have been closed. They didn't have any servers nor a bar tender. Half of there menu they didn't have . Just horrible. Management needs to do better read more

If we could post negative stars, we surely would! One star for immediate seating. After this, it went downhill at warp speed. There are numerous eateries in this area, spend your money somewhere else. (From 12/24/18 visit to Chicago). read more

Zero stars !!!! Just horrible 2 hr wait for a table, 34minutes to get greeted by our server, 2 hrs to get our drinks and another hr for our food just ridiculously bad service ! & our good was cold ! read more

This is the worst bww I've ever been to. I absolutely hate how unorganized they are with the seating. I went about 2 weeks ago with my girlfriend around 4pm on a Tuesday. They were not busy at all, yet it took them almost 45 minutes for us to be seated. There were literally 7 tables open plus an additional 4 tables outside and it still took them forever to seat us. I kept my patience and waited to be seated. The waitress ended up being very cold and unfriendly. She messed up our order and forgot to bring us our fries and carrots even after we told her twice. At least she apologized and ended up bringing them. She did end up changing her attitude towards the end of our visit but I DO NOT recommend coming to this place. The parking lot is a mess and you will wait forever regardless of how many seats are open. I live 5-10 minutes away from this bww but I would rather drive to the bww on Lombard even though its a 30 minute drive for me. I always have a wonderful experience there and not once have I left unsatisfied after years of going there. read more

I enjoy watching Monday night Football on all the LCD TVs throughout the entire place at other BWW locations. This new place on Harlem and Cermak is really, really BAD! I hope they get their act together soon. I arrived at 9:30pm on a Tuesday: 20min to get seated +10min to get a waiter +20 min to get drinks +40 min waiting to get food (never arrived and the waiter took our order twice). I was hungry and just ordered a pizza to be delivered to my house. We paid our Beer tab and the "Hospitality Manager" asked us what was the problem... LOL. By this time it was 11:30pm and my party gathered our belonging and just left. To add insult to injury some other "Floor Manager" with a red button shirt decided to lecture us bc we had too many ppl (9) at the table section by the bar, what a TOOL. I would imagine that a food chain would be better prepared or just transfer Managers from a well established BWWs and run things at the brand new location. But I do love me some WINGS and BEER, I'll try again on a UFC night or when Basketball starts....... in Europe LOL GO BEARS! I would have rated this location ZERO star(s) if possible. read more

We came here for dinner on a Friday evening..it was around 7-730pm and it was so busy! We were seated within 25 min for the two of us. Lots of teens and sports channels. My hubby and I got seated at a booth. Our server Denise was very friendly and nice. Good to see a happy face! My hubby and I started with the fried mushrooms which was expensive for a small portion.. most of the mushrooms were super small, like the size of the nail of my pinky finger! The price is definitely not worth it for the mushrooms. My husband felt like he was eating breading the entire time. We also had the chicken house salad which we thought was very good. We enjoyed all of it. We had the large portion of wings - our sauces were spicy garlic (favorite!), chipotle BBQ, and medium. We devoured the wings - good as usual. Overall we had a good time.. good food! read more

This is the worst restaurant. Poor management, they don't even come around or ask about their restaurant. Server Eva was horrible. She couldn't get 4 simple orders correct, and the items at lunch time are not as presented on the menu insert for lunch. I had the Chicken Tenders sliders and no lettuce, no tomato and no offer of such, but the menu pictured them as being on the same plate. Co workers all ordered boneless wings, how can you goof that up? Ask the lovely server. One person asked for wedges and got fries instead, so after we ate they brought out wedges. Really! We have 1 hour for lunch and it took us 1 1/2 because they said they had a big order before us, must have been carry out as no one else was in there at 11:30 a.m when we walked in? read more

Superbowl Sunday, called in at 4pm, and ordered 2 orders of wings. They said it would take an hour, ok fine, I understand they're busy today. It's now 6:30 pm whlie I'm writing this, two and a half hours later. What gets me is that no one knows what's going on with the orders. Anyone in the mile long pickup line that asks about their order is told "we don't know, we'll call you it comes out." They should take a hint from McDonalds and Panera Bread, who have order status boards. Definitely avoid this place on heavy volume days, they don't know how to handle the load. read more

I love bww but this will be my last visit at this location. Worst service ever. Got our order wrong after an hour wait. Then said it would be even longer to correct it. We had to ask for plates and napkins over and over. Never got a refill. read more

Kudos for making it work. Came here yesterday for the first time to watch the second half of a game. Place was maybe 20% full but was told it would be an hour wait due to staff shortages. Asked to speak w the manager who got us a seat right away. Upon sitting down I noticed the recent reviews were terrible and most referenced staffing issues but we were really just there for the game so decided to stick it out. We somehow got served quickly. Server was very nice, wings were fine, manager stopped by to check on us and my NY Giants finally won a game! Be cautious of staff shortages but wanted to drop a positive review for getting it right despite a tough staffing situation. read more

Let me paint a picture. Dirty restrooms, dirty floors, terrible service even with it being empty. We got seated after 10 min of waiting even tho it was pretty much empty. After being seated, not once were we acknowledged. 15 minutes passed and we decided to get up and leave. Makes no sense to me to have waitresses walking around and not noticing a group of 4 people being seated. Not the first time this has happened to me, but it'll be the last at this location. 0 stars! read more

Very nice people at this location. While I was eating, the manager came up just to check and see if everything was ok. They have a team captain who walks around and lets customers know that if they need anything to just ask. The food is phenomenal, just as I expected. I guess my only issue was that the service was a little slow, seeing as how the restaurant was maybe half full at the time, and I had to wait longer than I would have liked to get my check to pay the bill so I could leave. But other than that, I have no complaints whatsoever, and I would definitely go back. read more

Omg this place is horrible. We got here and they sat us down and they forgot about us. We had to go up to a waiter to get served. We waiting 20 mins. Other customer came and they attended them but not us even doe we were right next to the other table. Horrible customer serves. Never coming back here again. read more