We called in takeout and when we arrived, my "special order instructions" hadn't printed properly on the restaurants printout. Brittany made sure our order was absolutely perfect and sent us off with a smile. I appreciate the effort she made to ensure we were happy. AND, we got to watch the lakers and nuggets game for a few minutes. It was a great experience! read more

Great beer selection and decent food. I don't go here for "fast food". Sit back and relax folks.

Nathan was a our sever. He was nice and friendly. The place was packed and maybe a bit understaffed. We never got our drinks refilled. We ordered the spinach artichoke as an appetizer, not a good taste. The wings were great though. read more

This establishment and service has been on a steady decline pre-covid....obviously the circumstances have only accelerated the decline. Service is extremely poor and servers/mgrs do not want to be there, nor make a positive experience for anyone that is dining in. The wait time for to go orders, you better add 45min...no kidding...food obviously cold upon receiving it as well....TOTAL JOKE....you have been warned read more

This was my first visit to this Buffalo Wild Wings location. I took a seat at the bar for lunch and was served by a very friendly and efficient bartender. The service and atmosphere was very good, but the food itself was disappointing. I ordered one of the lunch specials which consisted of boneless wings, fries and a soft drink. The fries were good and hot, the drink was diet Pepsi (they only serve Pepsi products) but the wings were pretty bad. They were barely warm and tasted like they were leftovers from the previous night. They were so hard around the edges that I had to request a knife so I could cut them into smaller pieces. The food was served very quickly after I ordered, which at first I thought was a good thing, but now I know it was probably because the leftover chicken was no doubt warmed in a microwave before it was brought out to me. I'll probably try a different Buffalo Wild Wings, but not this one. read more

Out of many things. Waitress forgot my appetizer. Didn't bother to recommend desert. People were nice. read more

Went in for wings at BWW in Covington on Pinnacle Parkway 11/29/2018. Requested to have the Blackhawks Hockey game put on 1 TV so I could watch the game. Don't care about football or tennis which was on all of the screens, so asking for "1"TV to be changed should not have been a problem, After asking 3 times, to have it on "1" TV, I was told by the waitress that the manager said NO. REALLY? This is not a 1 sport only restaurant/bar, or are the people who are patrons that insignificant that managers who serve the public can ignore or refuse to put on a sport in a sports bar on "1" TV? There are other restaurants in Covington where I will spend my money, not this one ever again!!!! read more

Awful experience. Service is crap. Most of the time you spend here is sitting waiting with empty drinks and no food because the servers are nowhere to be seen. Will not be coming back. Over 2 hours spent here and about 20 minutes of that time was something other than waiting around on terrible service. read more

Worst service I've ever had. Our waitress was horrible. The place is so nasty. We sat next to a table that was piled high with dirty dishes and trash. Food took forever and once we finally got it, our food was cold. Forgot both of our sides and no refills until our cup was empty for 20 minutes. No manager in sight. We came in on a Thursday night, imagine how bad this place is on the weekend. This place SUCKS. read more

Ordered online and was made to pay beforehand. Go to the store for pickup 5 minutes after it was supposed to be ready. Once I get there, there is nobody at the pickup desk and 4 people standing around the desk. Then waited 20 minutes just to get cold food. Terrible service. read more

I really love this chain, enough that I used to drive 20 miles to the next town over to get wings, but after three trips to this one, I'm going to avoid it for a while. Food was good all three times, but service was bad to horrible all three times. First time was shortly after they opened. I came in for lunch, got seated fairly quickly, but after the waitress took my drink order, it took 15 minutes for her to come take my food order. Second time I brought my family for dinner. They brought mine and my wifes food, but not my son's. After about 5 minutes I had to flag down our waitress, and when she went to check, she came back to say they lost the order in the kitchen. My son finally got his food about 20 minutes after ours. Today I went in for lunch, ordered a berry lemonade like I always do at lunch, and when the waitress brought my third refill asked did I know that there were no free refills on the lemonades. Every other time I've eaten there, they were free, so I was shocked to find out that I had drank $9 worth. When I told her they had always been free before she told me I was mistaken, they had never been free. It would have been nice to know after the first one, so I could have switched to water. read more

Wings are pretty good. Sometimes they a little dry and over cooked. Seating area is noisy. Wait staff was good. I eat there every couple of months. read more

Awful, awful service. To go orders are never correct. There is always a looooonggg wait. Im not sure what is so hard about cooking chicken wings, but this place cant seem to do it in a timely fashion. Will not rerurn. read more

Your average sports bar chain. I love the boneless wings, and they have fantastic burgers. Fries taste like cardboard, but for some reason I continue to eat them. Great service at this location. Great place to catch a game! read more

Amazing service! Quality of food greatly improved. Staffs knowledge is impeccable. Food was delicious & I will definitely be back to enjoy their new burger! read more

I walked into the restaurant but first needed to use the restroom. After seeing wet toilet paper stuck to the walls everywhere. I decided that eating in the restaurant was not worth getting a virus so I grabbed my wife's hand and walked out! Very unclean!! read more

No one greeting. I had to go find a waitress. Right now I've been sitting for 15 minutes without even anyone asking for my drink. The floor is dirty and the table is sticky. Not sure I'll ever come back. read more

I did not have a very good experience at this restaurant. I came with a group of people"forgot" to make my food. By the time they brought the food that they did make (which took about forty five minutes) we had to go to another reservation. read more

I would give this place no stars if I could. Yesterday I took my son to eat there. Yea... that never happened. After sitting at the table for 15 minutes and never being greeted. I am in service industry. Have been for over 20 years. This place is ridiculous. Don't waste your time. There were at least 5 servers on the main floor who all look liked deer in headlights. I didn't even see a manager anywhere to help in what was needed. The funniest part is that after 15 minutes of waiting, a server came up and said "has anyone been to you yet?" I replied "no" and then she walked away and didn't come back. plain and simple, this place is poorly ran. read more

BWW is just getting worse. I think they need to fire everyone and start over. They must cook the wings in the morning for serving all day. They are so tough and dry and taste like they're re-heated from the day before. Don't even waste your time trying to use the online to go ordering. They will get it wrong and there is no option if you want to pay cash when you pick them up. I tried calling to place my to go order (so I could pay cash) 5 times in the course of 20 minutes before anyone answered the phone. You would think that a restaurant that is founded on wings would at least be able to do wings well. Wrong. read more

I used to come here all of the time with my friends, but over the past year or so, this place isn't the the same (not in a good way). The prices have increased so much, it's ridiculous that I should have to pay $25 dollars for a small size wings and a side of fries! We can't even eat as a group at our favorite place because we can't afford it anymore. Very disappointed in this change... read more

As a former waitress/bartender, I NEVER write reviews. Nor do I get upset with crappy service but alas, here we are. My best friend is a wing addict from Metairie so we decided to go to this location since she was on the Northshore today. We ordered an order of wings and a wrap. We came in at 6:15 LEFT AT 8:45. Are you freaking kidding me?! We waited longer than an HOUR for our food when the restaurant wasn't that busy. Furthermore, not once did the waitress come apologize. We had to track her down like a damn Pokemon. When we finally got our food it was late and I had to bring her back to Metairie so we left and upon leaving, heard a family discussing their experience as well. They ALSO waited an hour for their food and were extremely upset. When their food was finally delivered, albeit cold and 5 years later, the waitress spilled their drink all over the food then told the manager it was the customers fault. The manager sided with the waitresses apparently. I still left a tip because you're a horrible human being if you don't, however, it will be a cold day in hell if I step back into this place without some yarn and knitting needles. Seriously, y'all should be ashamed of yourselves and need to get a new kitchen crew. It's wings, not Duck l'orange with a side of poached ostrich egg. Save yourself the frustration--a one legged, one eyed sloth could have possibly performed better. read more

Buffalo Wild Wings - "Do you want some salt for those fries or nah" - Chicken Wings Near Me - Covington, Louisiana

Last time I'm coming here. Three weeks in a row they won't seat people with open tables because they don't have wait and kitchen staff. This place goes through cycles and it is poorly managed. read more

Not a ton of options here for non- meat folks. However, I can get by with a black bean burger, shrimp poppers , mozzarella sticks( really good), celery & carrot sticks to munch on. I strongly advise against getting the spinach artichoke dip! It was terrible. Otherwise, BW's is a good place to hang out , drink some beer( they have a pretty extensive list) & watch the game. They have tons of tv's in all areas, I prefer the bar area for: faster service, visual of beer options on tap. read more

This was probably the worst service we have ever experienced. Upon entering, there were people scattered outside of the building waiting, and the story was no different once we were inside. The hostess was cold, unwelcoming, and in a snarky manner let us know that there would be a "25-30 minute wait due to the kitchen being backed up." I asked if I could head to the bar to order a drink while I waited, but was instructed that I was not to go anywhere else seeing how everything was already congested enough as it was, bar included. How is this even possible? I arrived at 7:15pm, on a Thursday night- the night of the preseason opener for the Saints. Of course I expected a wait of some sort, but definitely not what I experienced. There were 10+ tables open, but the hostess stood by her word of not seating anyone until further notice. That changed pretty quickly when an older man sweet talked her into letting him seat himself and order a drink while waiting. This happened not only once, but TWICE! Right in front of my eyes! 8+ parties waiting patiently for a table, and the hostess just seemed to let these older men sway her otherwise. 30 minutes pass, no word on a table. 40 minutes pass, no manager. Are you KIDDING me?! Not a SINGLE manager showed their face to apologize for the absolutely ridiculous predicament we were put in. After waiting for over an hour, we received notice that we would be seated in 5-10 minutes. The worst part is that when sharing my story with others, I was absolutely flooded with comments about similar bad experiences. This was AWFUL management and the worst customer service I'd ever experienced. I sincerely hope that Corporate makes a surprise appearance soon, this place needs someone to step up and clean house. read more

The absolute worst service in the world!! To start if off we were seated with no utensils, and took the waiter 15-20 min to take our order. So....we came in at 8:08 sat down and finally got our food at 9:33. When we finally got our food..... A year later... It was completely f%#*ed up. Wong orders, cold meals... The list goes on and on. Asked to speak to the manager, and one never came, my waiter was filled with excuses. BWW WAS Completely ridiculous. Myself along with my crew will never come back. read more

Really sucks. It took an hour and a half for us to eat there. My waitress put tons of extra charges on my wing order. I ordered one blue cheese in 1 rach and she put like a billion ranches on my check. The waitress was just plain dumb. It was a horrible experience. read more

I go to buffalo a lot and I love their food, but it seems like whenever they run out of something that is included with your meal they try to hide it. One time they ran out of ranch and gave me some mayo type sauce and I had them take it back. I also ordered a limited edition BBQ sauce and they put in some random sauce and didn't tell me until after I ate them . I also ordered the chocolate fudge cake before and it come with ice cream and they didn't give me the ice cream. My boyfriend pointed out that there was no ice cream and they told us they ran out. They didn't even tell us so that we could change our mind. They didn't even cut the price of the dessert. read more

If it's wings I'm looking for cooked the way I like them, I go to BWW. I've tried wings from several other area places and BWW has the best. The food is great, the service is not. Almost every time I order take out, my order is screwed up in one way or another. While sitting in the restaurant waiting for my order, I notice there are wait staff walking around and they all look like they hate their job. The girl who took my phone-in order was quite unpleasant and she was borderline rude. I think BWW would be 1,000% better if they had a more friendly & professional staff, and the lack of this is a direct reflection on whoever the current store manager is. He/she should be replaced ASAP, and hire all new staff. read more

Terrible service. Waited over an hour for food. Drinks not refilled. Place was not that busy.

Was there a few weeks ago and service was good...last night went with smaller group and the waiter we had was the WORST EVER!!! No clue if the had chardonnay wine, no clue what beer they had etc. Granted no one knows every alcoholic beverage but he had no clue on anything.."let me ask my manager"....he was confused as to what to even write for our orders. Then we waited about 20 minutes to get our food which was very good!!! This guy needs serious training and when we go back, will not be in his area...or we leave and go elsewhere.... read more

I have been here everyday this week and i get the same thing everytime! i get mild boneless wings and a side of salt and vinegar fries, it is really good! the service is good, except on game days, which is understandable but overall i highly recommend! read more

It's loud and sometimes a little slow getting food, but the service is always great & so is the food!

Went for a late lunch. We ordered an app and we were missing an item. We tried to flag down our server but all the servers were sitting down eating. Will never be going back. read more

I eat here about 1-2x a month. These guys know how to do wings, there is probably no one better out there period. The counter to that is that the rest of the food for the most part is average to poor to awful. The grilled chicken is awful, whether in a wrap or a salad - stay away. And that is weird that they do chicken wings so well but the grilled chicken is the worst. The appetizers for the most part are pretty good, nothing spectacular but solid. Burgers, sandwiches and the rest - all about average. You go here for the wings and beer and a few appetizers - stick with that. The core issue is that no one gives a crap at most any BWW - the waiters don't want to be there and it is evident - lazy service, incorrect orders, takes forever at times, etc. Updated 10/1/16: My favorite bartender/server/manager has left - she was the only one who was competent in the place, and she is terrific on all levels. So, since she is gone and I have zero confidence in the rest of the BWW crew, I am not returning. read more

Not wasting my time or money here. My roommate went to try and watch his Arizona Cardinals play, as we don't get the game at home and was refused service because of his Arizona ID (we recently moved here). They claimed it was fake, even after looking up photos online that looked identical to the one he has. Manager also refused to speak with him. I've been in the industry for years, what a joke. Get an ID book and educate yourselves. read more

I would have chosen 0 stars if it was an option. Horrible, horrible service. After 15 minutes the manager finally came and got our drink order, dropped off our drinks and left and never checked back. Finally went and asked the hostess to find us a server. She just took our order herself. Then we waited over an hour for food. Never again! read more

Let me start off by saying I eat at Buffalo Wild Wings on a regular basis. I know the menu by heart and know what portion sizes should be. This is the last time I will EVER come to the Covington location. At first I thought maybe they were understaffed for the night, and then I saw more than 4 waiters. Then we were ignored and had to wait almost 10 minutes to be seated. Had to wait again to even get our drink order and when a waitress FINALLY came over, we decided to order our food too because we knew it would take FOREVER to come out. After placing the order, she came out 3 different times to ask us how we wanted our food brought out (appetizers first or whenever it was ready or all at once). We said whatever is ready, bring it out when it's done. 30 minutes later the only thing that was done was my boyfriend's burger and fries. He ate, we waited. And waited. And waited. And then the food came out. I got a VERY SMALL portion of buffalo chips that could barely be classified as a side (I asked for a basket) and she said "oh, they changed the portions." Like tf? I'm paying $6 for 15 little chips and you didn't have the heart to tell me ahead of time "portion sizes changed?" Bullshit. I should've taken a picture, but I was too hungry after waiting AN HOUR for food. The fried pickles were cold. We never got silverware and my sister-in-law had to eat her salad with her hands. Cheesecake bites were cold. We won't be back and we will be calling to complain. If you're short staffed, never let the customer know. Especially by lack of quality. read more

shitty service EVERYTIME, literally have been ignored by servers. like have a little customer service. any time i order i can never get them to answer the phone. if i do it online it's not done til 30 min after my "promise time". get your shit together buffs read more

My boyfriend and I are regulars and I have to say the last time we ate in, the experience was amazing. The service was excellent and the food was fresh and did not take long to come out at all. 100% satisfied with my overall experience here! read more