There was a delay to our seating but the employees were definitely understaffed. Our server was Peyton and she was amazing. And hopefully next time we come here this location is more staffed so they aren't just running around. read more

Ordered ahead of time and still waited over an hr, do better Bww or shutt her down! like literally shit it down yow era don't care about the customers read more

Ordered a 30 pc bone in wings , and only got 20 that were bone in and 10 that were boneless....

Horrendous service. Went in with a party of 5 and 2 of us got there shortly after. We sat for 30 minutes no acknowledgment, no menus, nothing. The part of our group who got there prior ordered an appetizer at 10:10 and their food order at 10:20. By 11:10 still no appetizer or any type of attention from our server despite making eye contact with her multiple times. She was tall, white, and had a bun. When we asked to cancel the food we never got the server caught an attitude and said "oh but you wanna add new people." which just tells me she purposely ignored us. This is a restaurant, it's ridiculous for the server to get mad because a customer walks in, especially on a slow night. Highly unprofessional, take your business elsewhere. Typing this from applebees since we all left hungry and deeply unsatisfied. read more

This is ALWAYS such a let down. Never have I visited a BWW that has been this... GARBAGE. Always crappy service, always dirty, and the set up is just wrong. Again, always a let down and better to hit somewhere else for better service for wings. read more

bright for a sports bar My 16 oz apparently was eight and a half bucks?!? He previous for review, this is an edit, Summer Shandy is by Leinenkugel's. read more

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ordered boneless wings but ended up with bone in, waited 10 minutes to get my to go order when it was supposed to be ready to go by the time i got there. read more

Waited over an hour for our food after ordering. Never got our food and left only paying for our drinks.

Service is awesome, the building is amazing, the food is great. Fast service and impeccable cleanliness! Will come back. Definitely does not deserve bad reviews. read more

Another attempt to see if anything has changed. Sad Sad Sad...again...these wings are dry dry dry...overcooked...pre-cooked? How can you have "wings" in your name and deliver much less than expected? Other than that, the employees and service is good. read more

Buffalo Wild Wings - $14 - 10 Wing Lunch Special - Sports Bars Near Me - Kennewick, Washington

Upon arriving to Buffalo Wild Wings, we were greeted by the host Neveah very rudely with an eye roll. She said there was a 25 min wait which we did with no problem. Two of us came back after those twenty five minutes and she looked at her watch and rolled her eyes again. The atmosphere here today felt full of unnecessary tension, we were very polite from the start to the end and got nothing but eye rolls and short response attitude definitely needs work. The food almost looked slapped together and i figured the wings would be at least tossed in the sauce. read more

Buffalo Wild Wings - Sports Bars Near Me - Kennewick, Washington

Worst Buffalo Wild Wings ever!!! We have tried to go here a few times trying to give them a chance but this Buffalo wild wings is the most disappointing one that we have ever been to. Horrible service, food takes over an hour to get every time, with kids this is way to long, this last time they didn't even have any silverware, my son in law has a broken wrist got boneless wings so he could use a fork, our friend order icecream we had to get it to go!! My daughter ordered a drink they finally brought it with the check. I would give a little leeway if they were busy, not busy at all lots if empty tables. Its pretty bad when our kids refuse to go there because of the service! Like I said this isn't the first time we have tried to give them a chance, we won't be going back and we are telling others about the quality of service here!! read more

RUDE hosts, and waitresses! Was not greeted with one smile, and our food was cold, dry, had hardly any sauce. Will not be coming back here.

I'm giving this place two stars. The food was as expected nothing too special. Of course you pay what you expect. We waited over an hour and 20min for food and didn't even get one item we ordered. The unusual thing was that there was a private party in the patio, which the staff along with manager (Maegan) kept joining from time to time, also, it was very clear that food and drinks were being brought to party goers from outside. Lastly, the manager was bringing alcoholic beverages from the bar. I highly doubt that they were being added to a bill and it seemed sneaky. Honestly, I wouldn't have cared so much if our table was being attended appropriately. Lastly, it sucks for the staff that's actually working. read more

We definitely need a ZERO star rating. My empty glass sitting while bartender took a much needed break and side bartender walked by 20 times deliberately ignoring me and other because obviously she felt she wasn't going to get the tip so screw customer service. I would have fired her on the spot if I were the manager, but since this place never seems to have anyone in charge I am not surprised. read more

Buffalo Wild Wings - Empty glass after over 15 minutes - Sports Bars Near Me - Kennewick, Washington

I came to visit WA from California , Yesterday I placed an online order at 10:30 I show up at 10:55 how the email stated and my food was not ready . I waited until 11:30 to get my food and there was no one to help right away either the girl stated they "had no wings and had to wait to get some" than says "I couldn't find your receipt " but why not just ask what my order was exactly when I got there ? Than she states they threw the fries in because they were cold . My wings and onion rings were COLDDDD !! this place needs better customer service . AVOID THIS PLACEE!! read more

Buffalo Wild Wings - Sports Bars Near Me - Kennewick, Washington

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Not surprised to see this BWW has 2 stars. Horrible customer service especially in the bar. Waitress was rude, never checked on me - I had to ask for my drink 14 minutes after I ordered. When food came I asked for silverware and she made a comment that I should use my fingers. My fries were cold and the entire atmosphere was uninviting. The waitress put it over the top - if you ever have Siera turn and walk out! She does not belong in the service industry. read more

just go to Wingstop instead. wings came out cold and dry. I expected a lot better since the place is literally called "buffalo wild wings" change it to "buffalo dry wings" staff was great, wings were mid do better. read more

this place is trash & i know it's trash yet i still come here hoping for better every time. first off why does tri cities only have ONE BWW? come on... this place is always busy, and even once i came and they weren't busy, i sat waiting to be seated for 10 minutes while I watched two employees stand at the bar in GUFFAW at each other & ignore me. i walked out that day... today was no different than any other time. it's sunday so obviously busy, but service was horrible & so was the food. i got the crumbs of fries, the left overs of fried pickles & watched my strawberry lemonade sit at the bar the entire time i waited for my meal. i'll forgive them for the wait because i know how it is when it's busy, but the server couldn't even check in on us? couldn't even bring me my dang lemonade that was sitting at the bar WAY to long... read more

Buffalo Wild Wings - CRUMBS. - Sports Bars Near Me - Kennewick, Washington

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Honestly wish I would have read the reviews before coming here. welcoming hostess was less than excited to be there and when we got out food most of it was like warm and the extra wings I ordered I asked to be warmed up because they were all cold, the waitress looked shocked that they would make a mistake. brought back the wings and they might have touched a microwave, I gave up and drenched them in ranch to end this horrendous visit. really hope they improve because BWW is usually a safe bet for a good lunch. read more

Service is horrible. The bartender has a serious attitude problem and took 15 mins before offering us any type of service. Once ordered our appetizers were cold. We waited over an hour for our food and it was cold and nasty. read more

Buffalo Wild Wings - Sports Bars Near Me - Kennewick, Washington

The only reason this doesn't get a one star review is because it was paid for with a gift card... we got one of their 15/15 specials at 1 o'clock on a Saturday. The wings were so tough and dry that I should've asked for a to go order of the sauces and then just cut up my work boots and dip the cut up pieces of 6 year old boot leather into the sauces so that there would be at least a small possibility to actually be chewable and/or enjoyable. read more

WORST BUFFALO WILD WINGS EVER!!!! WOW! I can't even begin to describe this. They are seriously understaffed. Food took over 40 mins!!!! The wait was 20 min and the place was not even full with plenty of open tables but they were not clean. They need to manage this place better. Will not be coming back. read more

Worst service Ever. Me and my husband went there to eat last night and our server did not give us what we asked for and we waited a long time for our food. We got tired of waiting for our wings and decided just to take it to go. We ordered a 20 piece all flats wings, 4 flavors. When I got home and opened the box up there were only 15 wings of the same flavor we didn't order. We complained before leaving and they didn't even try to make it right for us. Never going back there AGAIN. Used to be our favorite place for wings. I'm very disappointed read more

We had a really good server. Very attentive and kind. I really enjoyed the wings flavorful with a lot of sauce. read more

Buffalo Wild Wings - Boneless Wings - Lemon pepper, Caribbean jerk, honey bbq and hot - Sports Bars Near Me - Kennewick, Washington

Had traditional wings and got them on a special so it was worth it. Good wings, lots of sports on the tele, decent service.

Took a long time for seating, 30 minute wait. Food was decent, took a long time to come to the table. A REALLY long time- entire first half of a football game. The bartender was a fan of one of the teams, which is fine- never going to criticize someone being a fan by rooting for their team and wearing apparel, however this guy was talking trash and then when a couple of customers good naturedly gave him some back the bartender then made the statement that he "was in control of your food". Not cool. Also, the men's room urinal was overflowing- very not cool. Bdubs as usual finds a way to make an experience negative, thanks for being consistently bad. Perhaps more and better staff hiring would be a step in the right direction... read more

Ordered online delivery via Uber Eats, for about 8 people. They did not send any sauces, celery, carrots, or several other items that I ordered extra and paid for. I called, and their response was that they consider sauces and vegetables to be "free" items, so they don't have to send them with delivery orders if they don't want to. Note -- the order forms asked me specifically what "side items" I wanted, and several items they did not send were items I indeed paid for. I'll never go to -- or order from -- another BWW. read more

Service was ridiculously bad! Very Very slow. Asked for silverware several times and finally had to get some plastic forks from takeout . Had to wait long time for everything. I got 3 chicken tenders - they were small and because I substituted salad for fries, I had to pay a whooping $16.99. We were there for over two hours! We will never go back read more

The food is good, but the wait takes forever, and most- to all the time I the food is cold

I love the boneless wings but the 1st time I went here I waited for about 45 minutes to get my food when I got it the wings were really cold when I asked if I could get them warmed up I was told they can't do that but they could remake them however it would take another 30 minutes I said no thanks & ate them cold ughthe second time was for my birthday so I got the wings to go thinking they would at least be warm the we're Luke warm so if you like your food room temperature or colder than you shouldn't have a problem ‍ read more

WORST SERVICE EVER Crystal Fix has bad attitude, and clean your ears, got my order wrong. I felt discriminated we were sitting down for a GOOD 20 minutes before getting served and getting water, while they were just standing around SO DISAPPOINTED while other people came (her people) they got served in under 5 minutes. Never felt this discriminated for being Mexican. DROVE 2 hours to have good food, left more disappointed for the horrible service, words can't describe the service! Also she was eating, waited another 15 minutes to get our cards back! If i could give a 0 starts I would!! read more

Great food & beverages, especially the "spiced football!" The Asian Zings & Thai Curry Wings were highly recommended by our bartender Nichole. They were indescribable!! Nichole was extremely fun & her enthusiasm was contagious. read more

Buffalo Wild Wings - Executive Bartender! What a blast! - Sports Bars Near Me - Kennewick, Washington

Ambiance was fun and busy but the food was sub par. Chips were stale. Pitcher was small but charges for large compared to other bars. Everything is sticky and unclean. Beer glasses had old tajin seasoning still stuck on them. read more

If I could give negative stars I would. We ordered off the BWW app after waiting an hour 1/2 order was missing including no sauce for anything. Called spoke to manager on duty she first told us it was a door dash issue even though we ordered on BWW app & then basically told us there was nothing she could do & we should just reorder & try again. Completely useless will not order from them again. read more

We ordered door dash from here and Lonny story short, we we not be ordering from here anymore. Not only did it take an hour and a half to get our food, but we had multiple items missing. This is the second time this has happened. The food items we did receive were very cold and the pretzel bites were rock hard, we couldn't even eat them. You would think after spending over $50 that we would have had a decent meal. Learned our lesson for the second time. read more

Believe the poor reviews. Poor food quality and poor service. Always understaffed and under-trained. A clean sweep of management is needed to fix the culture. This place is way too expensive to have this lousy of experience. Feel free to donate your money if you wish but don't say that I didn't warn you. read more

Show up, waiting areas are packed. I asked and it's. 30+ minute wait for 2 people. As I look around, almost every single table I can see is open. 30ish tables open. I ask the receptionist why people aren't being seated with all the open tables and she just tells me "she has to follow the system" and gets very defensive. After telling her I understand she doesn't make the choices and I'm not mad at her, she sighs and tells me about how everyone always yells at her and it's not her fault, she just does what she has to. That's so ridiculous. Management is dropping the ball and this poor girl is paying the price. How ridiculous. We left and Wont be going back once our gift card is used up. read more

Chicken wings are always a hit just the wait time takes very long so be patient and get comfortable.

Reading the reviews, service couldn't be that bad. Well I was wrong. The restaurant is over half empty, no one was at the front to greet. When there was an employee that walked by they didn't acknowledge anyone. This is some of the worst customer service I have seen in a long time. With this many negative reviews the fault lies directly on management. They should not be in this industry and are an embarrassment. Once we were seated over 20 minutes later it took an additional 15 minutes for the server. But this we had so much time invested we just decided to stay. Food took a long time to arrive and it was rubbery and the cheese on the burger has obvious signed that it was sitting around for a while. Do not waste your time or money coming here!!!! What f corporate knew how bad this location is they would do a clean sweep and and restart from the ground up which is sorely needed. One star is too kind! read more