Hello all.. to the numerous people that have read my reviews over the years so sorry I've been outta touch, but I had to write this.. as you may or may not know that I'm a STICKLER when it comes to customer service, and I'm currently at bww in Kent Ohio and I had to give this place 5-stars, because the customer service was absolutely fantastic! So I ordered some wings while watching the super bowl, and they took a minute to come out ..(no biggie) but when they came they were lukewarm, a few minutes after the bartender asks "is everything ok", an I say ...ehh.. they're a little warm, and he immediately took them away, bought out two new orders of wings And took the first order off my bill... no haggling, no mess... just great customer service! I truly appreciate that!! read more

Their food is similar to that of Applebee's or TGI Fridays. It's gimmicky and typical of the college bar & grill type of place. The service was friendly which is a huge plus! But the food was just ok. Mostly frozen items deep fried and served with sauces. The wings were pretty good though. I had the bourbon honey mustard and it was pretty tasty. Service from the bar was average but some people at my table complained that their cocktails were weaker than they should be so they ordered shots instead. read more

A group of friends and I went here to watch an MMA fight. I knew that it was going to be crowded, but I didn't expect that they would keep letting people in AFTER they told us that they have to let 24 people out to be compliant with fire safety. We were sitting in the bar area and there were so many people, we ended up watching the last of the fights at the front by the main doors. It took about 20 minutes for the waitress to come take our order, but our food arrived shortly after, and it was alright. Nothing too special, but it wasn't horrible. Do not expect anything but typical bar food. It's also kind of on the more expensive side - given the quality & quantity of it. Overall, it seems like an alright spot to watch games and fights (clean, a ton of TV's) but they need to become aware of how many people they are letting in versus going out - it's a huge safety hazard. I understand that they are trying to make money, but it's alright to tell people that the restaurant is full. It made myself and many people around me extremely uncomfortable to not even be able to move around at our table without bumping into people. read more

Ordered online they forgot part of the order wings were way to small over all it was a bad experience.

I moved out in in January and it was still along the rives across from the trains. Kind of an old looking bar, but far from anything trashy. I enjoy going to watch the Penguins hockey games because I don't get them since I moved from home. They are able to get them at the bar and I usually have no problem with this. The staff is usually nice and helpful. I can understand it my be rough to get your drink order if you can't get the tender's attention when its packed. My only qualm is with their move to next to Fraternity Row. Business plan that worked out, right? Anyway, just go early enough so you can avoid the table of "bros" sitting next to you going into detail of his latest blowjob. Seriously, if these guys could use their storytelling talents when it comes to blowjobs.....then KSU would be pushing out Hemingway's and Oscar Wilde's in record manor. /rant read more

Dem wings tasted pretty damn bland and were ice cold to the touch, fries tasted like eating a bag of woodchips... overall pretty bad experience read more

Finally had a chance to check out the newly renovated Kent Hotel in its new incarnation as BW's. Knowing what to expect from BW's I had no misconceptions regarding the food. The new location was what was going to set this place apart from the usual. It was a disappointment, the layout is like an obstacle course. When I did get to the bar I discovered it was really small. The projection screen located behind it, with the screens being washed in spot and flood lights, washing out the screens. So much for my plan of catching an inning or two of the Indians game, I couldn't elbow up to the bar. This place has some issue to work out. There is a second floor, I was hoping there was a bar up there too, like Ray's Place, but I asked and was told by the hostess it was just more seating. I will return in a month or so and see what it's like when classes are back in session , read more

I guess it's okay for a college town, but it's a disappointment if you're going for dinner. Do not be fooled like I was on the "grilled" chicken. It's pan fried and still has a slight breading. Very very greasy and not a healthy alternative. Also the staff is not very attentive. We ordered an appetizer, and it never came and the waitress didn't acknowledge it when she brought our meals. There are so many other places in Kent with better food and better service. read more

Great service. Great wings. And a great atmosphere. I love stopping in here when in town. Also was lucky enough to have some Kent state cheerleaders at the table next to me. Sorry for the title "creeper pic" but I did what I had to. Also, the bathrooms were clean. Good enough for my inspection. read more

Buffalo Wild Wings - Thai curry wings and "extra celery" holy crap! There's no celery shortage in Kent apparently. - Sports Bars Near Me - Kent, Ohio

See all

Good ambience. Staff response was good. They have standard menu of Buffalo wild wings. Good varieties of sauce. This was my first visit. Will be updating review soon read more

Buffalo Wild Wings - Wings - Sports Bars Near Me - Kent, Ohio

Really like the updates this place has made. There are TV's everywhere and the waitress checked back on us at the right times when we were there to watch a few games. Nice selection of wing sauces! read more

Attempted to order from Streetsboro, but nobody answered after many telephone calls. Kent someone answered after 1st ring and placed order quickly (25 mild, 25 garlic parm and 10 carr. jerk)- although it was incorrect as mentioned below. I typically order from Streetsboro which is a little out of the way, but has a better parking set up. Took me 3 trips around the block to find a spot- which was no issue to what was to come next. I was in line at 5:45 to pick up my 6:00 order. Around 10-15 people in front of me- I maintained the social distancing behind whom I was behind, but can't say that for other people in line. Did not pay until 6:30 after standing in line 45 minutes. My order was not ready for another 15 minutes (6:45). I am sure with New Years Eve falling on BOGO boneless wing night is what caused most of this- that being said it is very obvious they were taking too many orders for pick up at the same time that they could not handle. Not sure why they could not take orders that were to bar, that had only 5 customers, to have pick up orders paid for there and get the line moving. We picked up food at 2 other places (food was ready on on time and we were in and out)- one place for additional wings that we had ordered from the past 2 New Year Eves. Did part of our order from BW3s this year based on having a gift card. Also needed someone to monitor the line- 3-4 people ignorant morons cut in line. So when we got home it was determined we received 20 mild, 20 garlic par and 20 carr. jerk. There is only 1 person in our group that likes carr. jerk and thus the reason for only wanting 10. We will go back to other restaurant for our full wing order in 2021 New Years Eve. read more

This location puts the name to hell. I should not have to walk from a "bar high top" to the bar for a drink. No I'm not lazy, but when you come to a restaurant/bar you should be served appropriately. The "bartenders" had the worst attitude and were not very up to par. read more

Its not the place the original location was. The original had character. This one is commercialized. Good wings.

Excellent service. Servers were so busy but calm and attentive!!! Food came out hot and fresh in a timely matter. We will def be back!!!

I sought out the new b-dubs in downtown Kent. Having never been to the new location I was impressed with the building and T.V set up and everything else. Very impressive however it ended there our waitress on a dead afternoon came by 4 times and really didn't talk the even ask us how the food was she would just grab our drinks with no heads up and bring them back. Really frustrating service. Very disappointed because with only 3 other tables being served on the floor by other ppl idk what in the hell could keep you from providing some decent service read more

We were there today for lunch. We ordered 4 different types of traditional wings and all of them were crazy good. My fav was the Asian Zing. The food took a little longer than I expected but the server was absolutely amazing. Like always, Buffalo Wild Wings has a great indoor setup. Had a great time. We will be back soon for sure! read more

Here's the deal After work we stopped in for some drinks well my boss was paying as he went & the rest of us had a tab. Well after about 1 1/2hrs. It was time to go. So the bartender brings everyone's bill including a bill for my boss, who has been paying as he went. So he says to her that he shouldn't even have a bill that he's been paying right along. She basically tells him he's full of shit. So the so called manager comes over & all he does is count the beers in the cooler & didn't have a clue what to do. I was ready to rip the place apart but he didn't want no trouble if the cops came. (Maybe a dui when we leave) so he payed twice. And my other coworker said their was an extra beer on his tap & once again she basically said she was right & he was wrong. So I guess if you want to take a chance on getting ripped off go there if not stay clear!!!! read more

I thought this was sorts restaurant, and not a club. Would have been nice to you hear the game, in a sports restaurant, and not the shitty 40 top. Food has gone downhill, and the servers are pretty crappy. read more

Keeping my star rating as low as possible as I look back at my first negative review of BW3. Second time my order has not been correct and I was over charged. Poor management if there are reoccurring issues; batting 1000 for incorrect orders at the Kent, Ohio location. read more

I ordered online and the female who answered the phone was not helpful at all. My mozzarella sticks were not cooked all the way and my wings were basically just breaded fat with way too much sauce. Definitely will not be going back to this particular Buffalo Wild Wings. read more

Servers had no personality. Not quick on their feet or particularly accommodating. Not bad service, but just not very welcoming. Some of the seats rock back and forth on the floor because of dips in the floor. We tried two tables before we gave up. Also, I watched a person of color sit right down in the middle of the bar and not be approached for an entire four and a half minutes. They were not busy and this was unreasonable. It seemed discriminate and unfair from my POV. read more

I came in at 4pm on a Sunday after ordering and waiting 30 mins I was told they have no buns to make a sandwich. Very odd to me how they will do business on a Sunday before dinner rush on move in weekend at the University and can't sell a burger ..Very bad management. I accepted my sandwich on some kind of funky roll just to try and eat something . Ok to make it worse when it was brought out it was breaded chicken I was told out of grilled chicken . The manager at this store should be fired . read more

Didn't even sit down. Horribly understaffed. The employees were busting their tails. This is on the manager.

You really can't go wrong with any of the chicken wings on the menu at the B dubs restaurants they're all fried, super crispy and tossed in a great sauce, either BBQ, teriyaki, garlic. Etc. if good for Ohio clean friendly staff read more

Service was not good, the hostess was taking drink orders because the servers were sitting around and eating... food was good and the manager was out and walking around talking to customers which was very surprising. read more

Nasty alert! Ok me and the wife figured we would go get some wings Order a beer for her and a pop for me We was talking and she took a drink And she almost swallowed a toothpick Yes that's right used toothpick in her glass! Well needless to say don't bother going to this brand new establishment it's flat out gross We did get offered a new beer ! And told that it came from a dishwasher Even more nasty if you ask me ! 2-12-2014 at 4 pm read more

Great food! I got the boneless wings and I ended up getting the snack size (love that they offer less than 10). The snack size says at least 7 and I ended up getting 8. It was exactly perfect. I went with my mom and she got a burger and loved it. We split her fries (which were small, crisp, and hot). Probably the best food I've had at a restaurant lately. My only complaint is they were extremely slow, but I guess I shouldn't expect more from a bar on a college campus at 8pm on a Friday night.. We didn't see our hostess a ton, but it's understandable. Also, be ready to walk a bit. Parking is absolutely packed in the area. Also, there's a pretty good ambience for a sports bar. There's huge flat screens by the bar as well as smaller ones spread throughput. Each has a different game of varying sports. However, it is slightly loud due to that. Will be back again! read more

Bruh, I will straight inhale 7 baskets of these wings and not give AF. This shit be bumpin son. I would lose half my pinky finger for a bucket of these MFs right now. Them Garlic Parmesan are clutch and uncontested by any wing joint in the world. read more

The whole place is pretty awesome. Great new building, TVs everywhere, friendly staff, trivia, etc. the food is very good. I would recommend the wild wings if you like spicy! Very spicy, but a GREAT flavor! read more

Was excited to come into Bdubs for the first time in awhile. Unfortunately the experience was ruined by the unbelievably rude hostess. We were sat directly in the middle of the bar floor. The browns game was currently on and I understand it's going to be loud, having worked at a Bdubs myself. My dad has a sensory issue due to serving in the military, and loud noise bothers him, I asked the hostess if we could have somewhere semi quieter and the host just shrugged his shoulders and pretty much said oh well it's loud everywhere . Definitely needs customer service training. Also, all the employees were just standing around in a huddle for the majority of the time we were there. Very unprofessional, it is still a place of business regardless if it's a sports bar or high end restaurant. I think this staff needs more training. read more

I have personally had good and bad experiences at this BWW. Most of the time, I order my food ahead and pick it up since they are usually crowded and people are only seated on the first floor (instead of both the first and second for some reason). There was a time I ate there and my friend and I had a split bill. They charged me for both bills and my friend for her bill. They did void my second transaction, but it was taken out of my account and wouldn't be put back in until the following 2-3 days. They failed to tell me they charged my card for both payments and the money would not be sent back to my account for a period of time so I went on to go to the store afterwards with a declined card and was in complete shock. After getting my card declined and looking at my bank account I went back to BWW to tell them what had happened. They did not deny that they didn't charge me twice, but the manager did apologize for the waitress not letting me know that it happened. read more

Come here if you want to freeeze your butt off. Air conditioning to like 50 degrees when it's 68 outside. Good place to come on a very hot day though. Food and drinks are great. read more

Used to go to BW-3's a lot when it was on Franklin Avenue. This was my first time at the new location. Just went in for take out. Wings are pricey at $1.00 a wing and sandwiches are around $9.00+. Anyway, when they give you your order, they show you the wings and the ranch dressing, which I could care less, but ok. I get home and notice they forgot the celery. 2 items and you forget 1!! read more

Extremely disappointed! Waited a half hour for drink order to be served and then an another hour for food to be served. And then the food came out cold. Restaurant is located directly across from theater where we had tickets to an event on a Saturday night. It is also a busy college town. A busy Saturday night should not be unusual or an excuse for poor serve or kitchen backup. The manager basically called us liars saying it had not been an hour wait for food. He also never apologized for the inconvenience. Will not ever go there again! read more

My fiance and I went here for dinner last night and I was SO excited for wing night as I hadn't been in quite sometime. We were excited to be able to spend time together and were looking forward to an enjoyable dinner. We felt rushed to order our drinks and dinner but we weren't too upset about that. After we gave our dinner order, our waitress never came back to the table. Someone else delivered our food, another person cleared our plates, and our server never asked if we wanted another round of drinks (we did) and never asked how our food was (pretty sub-par). She disappeared for quite sometime so we couldn't even ask for our bill. It was quite honestly the WORST service we've ever had. The only reason it gets two stars is because the margarita was delicious. read more

The worst service I have ever experienced!!!! I called in an order for pickup and was told it would be ready in an hour and a half. When I arrived 90 minutes later to pickup my food, there was a long line. I waited in line for 20 minutes before I got to the counter. When I gave the young lady my name (almost 2 hours since I have ordered my food), the young lady unapologetically tells me my order won't be ready for another hour. I told her this is unacceptable and extremely bad service, and that's when she finally apologized and said there is nothing she can do...They are backed up. A manager could not be found and no compensation was provided for not having my order ready as promised or for making me wait 20 minutes to find out my order was not going to be ready. Horrible!!!! I ended up cancelling my order. I will never go there again! read more

I have been coming here a long time. However in the last year the food and service has gotten worse. We get take out from there sometimes. I have called the order in and done it online. It has not been right once in a over a year. Not only that the food quality has gotten much worse. Had takeout on New Years Eve day, it was basically inedible. I called was apologized to, told the owner would call, still waiting. My family will NOT be going back. read more

My boyfriend and I planned to watch the MMA fight they advertised for months on end. After already having one horrible experience we decided to give it another try. We went in got seated on the top floor which was okay. We asked the manager to turn on the free MMA pre-fights before the main event and he lied straight to our faces and told us the entire thing was canceled which was a lie. Then 5 minutes later turned it on for the table next to us. After 15 minutes our waitress finally comes by and gets our drink order which were all soft drinks, and 10 minutes later we got our drinks. She said she would be back soon to get our food order. She came back another 20 minutes later when we all had empty drinks and we ordered our food and asked for new drinks. She had another waiter get our drinks 15 minutes later. 30 minutes after that we finally got our food which was just appetizers and they weren't very good. The main event finally came around that was supposedly 'canceled' and it definitely wasn't after we called our friends who were watching it and looked it up. They turned to the channel and they just didn't want to pay for it. After not seeing our original waitress the entire time we were there except the first 2 times I gave our tip to the other waitress who actually waited on us. Both expierences I left a note on the back of our reciepts giving tips for better service experiences. After family being in the restaurant industry for over 25 years i know the difference between a new server and a server who just simply doesn't care. read more

Was just in this restaurant and my credit card was declined. They really need to use chip cards. I just used at two other establishments in Kent. Get a clue. Very unhappy read more