Best customer service experience I've ever had! I ordered the 20 piece boneless meal deal and I picked up my order which was hot and ready to go right on time. Then when I got home I realized the wings were traditional bone-in wings and not boneless wings. (I know this would be a great day already for most people). I'm weird and don't like bone-in wings and so I called in to see if I could get some boneless ones instead. Not only did they offer to make me new wings but they also offered to give me a food credit for the entire price of my purchase. 5 stars! Will be coming back again:) read more

Service (server was friendly) was ok. That was about it. Appetizers ordered. Probably took 30-49 minutes to come out. In the meantime, people were standing in the lobby, waiting for somebody to come around to see them, and we were waiting to catch an employee to be able to get some napkins to clean up a water spill on the table. Nobody around. Appetizers came out, cold. Entrees come out 2 minutes later. Nothing hot. Everything over salted. By a lot! Fries unappetizing - room temp. Firm, room temp. Wings were hot. My Green Chili burger was warm, but way way too much salt. Tater tots had sat too long as well, not hot, mushy .. unappetizing. Major fail! read more

Buffalo Wild Wings - Sports Bars Near Me - Layton, Utah

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Shoutout sierra for real she was great in the front and on a Friday night she was doing her best!! If you're her boss you better give her a Friday off or something she deserves it!! read more

When we first came here with our friends who are local to the area, they warned us that the service here was very very bad. I took it with a grain of salt and thought " certainly they have just had a couple bad experience, cant be bad everytime right?" At least this time, I was wrong. It took a little longer than normal to get someone to come take our drink orders, which by itself isnt a huge deal. But when we ordered our food, they did something I've never seen another restaurant do. They brought each of our plates out 1 at a time. And its not like they brought a dish out, went into the kitchen and immediately got another one. It was a good 5-10 mins between each dish. Someone in our group ordered a salad, and she was second to last to get her food. The last person to get their order, was the 5 year old in our party. On one hand, I can appreciate them getting hot food to us as soon as its done rather than leaving it in the warmer, but the total time it took to get everyones food was probably about 30 mins, which was crazy. When we finally got our food, it was all fine. No issues there. read more

we do birthday dinners at this location frequently throughout the year with our big family and we will keep coming back. Today our server was Matthew and he was awesome - friendly, keeping up with all the refills, food was all warm, great experience as always! read more

This location is confusing. Why check IDs for purchasing beers or liquor and getting a wrist band if the waitress wants to check your ID again? Bars only check once. Ridiculous. Wanted to sit at the bar said it was a 15-20 minute wait. With no one sitting at the bar. I got a main floor seat right away. Maybe 12 groups there. Not busy. Food was decent. It was hot. Fries....meh. I hate Utah beer laws. 5% beer on tap. Hard pass. Took some leftover wings. Later on eating the wings, I find a wing full of feathers. I get it comes from a chicken. Do better cleaning those or find a different supplier. Not a fan. My wife ordered boneless wings and got traditional. Our waitress was nice, but this location needs better management. read more

Buffalo Wild Wings - Wing with feathers - Sports Bars Near Me - Layton, Utah

Can I give 3.5 stars?? As good as expected from a large chain restaurant. I like the flavors of the sauces and rubs but the chicken pieces are on the small side. Service is adequate but nothing to write home about. Ambiance is what you would expect. read more

I am so disgusted I ordered delivery and it came with ice cold fries and this chicken sandwich is cold and slimy . My hotel is only a mile away and this is what we get . Poor service worse food !! Do not recommend!! $20+ dollars down the drain read more

Buffalo Wild Wings - Cold fries - Sports Bars Near Me - Layton, Utah

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You get ID at the door, then get a 21 and over wrist band before your even seated. Then they ID you again at your table to get a drink. Ridiculous read more

Buffalo Wild Wings - Wrist band - Sports Bars Near Me - Layton, Utah

So I'm either the worst Dad or best, not sure which. I started a new tradition and checked out two of my kids from school, the two with the best grades and caught up, for an executive lunch during March Madness. My son was so excited, "best day ever" and my daughter said we should do this every year. We all had our brackets out and were following all the games on the TVs. One game was split, two for and two against, that went into overtime. The atmosphere was fun as people were groaning and cheering for their madness pics. We ordered a couple of appetizers, chips and salsa, mozzarella sticks. That were okay, nothing special about them. My wife ordered the chicken sandwich and I thought it was really quite good. Nice crunchy chicken breast, coleslaw, pickles and cheese. The bun was a little tougher than I'm used to but stayed together throughout, which I'm also not used to. We ordered four flavors of wings, so in the order of my preference, Original Buffalo, very good. "Medium" good, not much different. Sweet bbq, my daughter liked them , but too sweet for me. Mango Habanero and they were just too hot. We ordered the lunch special that came with fries. Our server was not the best, he never cleared our plates or removed empty glasses. They provided a happy hour menu with appetizers so I ordered the appetizers from it, pointing at the price, and commented that it was a good price, we ran out of salsa so I asked for more, the server said it would be extra and I commented that it was as much as we paid for the whole order of chips and salsa. He asked if we wanted another order, which we declined. Turns out we were early for happy hour and he charged us full price without mentioning it to us. read more

I'd like to start off by saying this establishment was on the banded list for the wife and I. So today I was craving some wings and said why not. So we start, service is just not good. As we walked in the wife and I got carded. Totally normal I know but then the server asked to see them again because he needs to extra careful. Then I got asked if will be eating. Ummm ok but moving on got first round of drinks and that's all. Finally got the orders in and they came out. That's it that's all, no follow up, no water to wash down my food, didn't come back for another beer refill or anything. Now mind you it's Friday night, there are about 10 tables seated and we can't get a come back for more liquid of any kind. So in conclusion we are officially done with this establishment, it's clear that they don't want customers and they don't care about the reputation. read more

After 22 minutes from putting in our drink order to no drink and being served their interpretation of nachos, we canceled our order and walked away from this deplorable experience. It's worth driving to any other Buffalo wild wings location. Highly recommend staying away from this understaffed location. read more

Food and service... I waited an hour for 10 boneless wings and tots. Wings came out not even tossed in the sauce. Service... waitress came to my table a total of 3 times in that hour. From start to finish... terrible experience read more

Buffalo Wild Wings - Medium and Honey BBQ boneless wings - Sports Bars Near Me - Layton, Utah

My family and I went to Buffalo Wild Wings. It was by far the worst service I've experienced in my many years of reviews. The waitress took our drink orders and seemed to really struggle getting the order into the tablet she was using to take the order, probably took 5 minutes to have her write down our party of 8's orders. After placing our drink order, we moved onto food. That went much smoother. However, we started receiving our food before we received our drinks. Food came out one plate at a time, over the course of 10 or 15 minutes. The waitress was absentee most of the evening, didn't get any drink refills. Food was good enough. But not worth the experience. read more

Went here for lunch with my kids. The first batch of wings we got were cold with sauce and the oldest stale fries. When I told them about it they replaced the wings. When the burger we got came out with fresh fries I knew the others had been there for hours. All the sauces and even the burger was so so salty. The celery we had was old and not even washed. I would not take eat here again even for free. read more

Super slow. What's up with the smell in here man? Is it part of the sports themed atmosphere?

I've been coming for their wings a couple of times now. The first time, they didn't have the featured beer of the month. We had Nicolle as our waitress who is excellent. She's great at recommending food, keeping our glasses full and accomodating our multiple separate checks. I love their wings. They do charge extra for all flats or all drums. Their hot sauces are very hot. Even some of their mild sauces are hot. Their wings are great--- crispy outside, moist inside. The second visit they did have the featured beers. The place is very clean including the bathrooms. Even smells nice. The only thing from getting a 5th star is not having a good variety of soft drinks. Two of our group only drink diet sodas. They only have Pepsi products which isn't good for Coke loyalists. They had Mug root beer. They have other soft drinks, but no diet. They also don't have ginger ale which is weird for a full service bar. Maybe if they read my Yelp review, they'll revise their soft drink selection. For me, it's mostly beer which they have plenty on draft. read more

There is a reason we do not order here anymore. They never complete the order. It is always missing something.

This is a horrible place to visit. The food comes out at random times and you either get to eat while the others watch or you let your food go cold while you wait. There were 7 of us ... the wrap came out first then 5 min later the first hamburger then a few minutes later the tacos then a few minutes later another hamburger .... Plain ( not sure what took so long) and then 5-10 min later the wings finally came. We used to come regularly but the service has tanked. Buy wings and pay extra for anything else while other establishments include fries with the wings. Overpriced and poor service. It's Buffalo Wild Wings. read more

We waited two hours for our food. Our extended family showed up an hour after we did and got their food first. The manager was amazing but our server was not good. He never came up to refill our drinks. After multiple attempts to ask for sauce with my food he finally came an hour later and by then my food was cold. read more

Went on a Thursday afternoon with the wife and kid. Our waitress Jocelyn was amazing. Very great service and polite. She was great and will come back to ask for Jocelyn as our waitress. 10/10 recommend this location and server. read more

Sat at the bar, came in for some TNF, it's kinda disappointing how we order 4 cocktails and the only one that came out right was the old fashion. Although had to ask for the cube of ice ‍ read more

Buffalo Wild Wings - Reality, if only you can taste it ‍ - Sports Bars Near Me - Layton, Utah

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so here's the deal, the wings taste great sometimes it's hit or miss... but on the days it's good it's really good i like the salt and vinegar dry rub i like the lemon pepper, so what's the problem? the building smells like sewage at all times, and when you get takeout and you take the wings out of the store into your car the wings put off that same sewage smell, it makes me very concerned to the point where i'd rather not eat there. read more

Oof, once again, I'm pretty sure a 15 piece should look better. Also, where's the sauce? Do better. This pretty typical for this location. read more

Buffalo Wild Wings - "Naked" Mango Habanero? - Sports Bars Near Me - Layton, Utah

As former restaurant workers we tend to be extra nice to food service employees since we remember the struggle. However, hostess was rude from the beginning. On 7/2/24 We asked to sit in bar area and were told that we had to wait the 15minutes wait time quoted upon entering. Weird...but sure. We waited the allotted time and again asked to sit in bar area ...hostess exclaimed "well you can seat yourselves there" and then kept the menus for herself It just continued with no cheese on nachos, no syrup in Pepsi, no silverware, etc. only bright spots were Zac...our server (He was learning and not super fast but really really nice and continually checked in on us) and the manager was nice when we said there was no cheese on the nachos (just chips). We tipped Zac well and hope they don't tip share. read more

Placed a to go order and was told it would be about 5 min. It was a larger order. Finally after waiting 40 min I checked on the order as we had 13 people waiting for food. I saw the host go back to check and it had just been sitting there. No apology and after a 15 percent tip which was almost 40 dollars that you pay upfront we will not go there again. I was the only one there at the time the order was placed but it got busy after that. Haven't had that disappointing service in a very long time read more

Service is slow. Sat in bar area and took forever for service and for the bill. Waited over 10mins to pay

The pick up was absolutely the worst!!! They told us that it would only be another 15-20 minutes for the food to be ready. NO IT TOOK 40+ MINUTES TO GET THE FOOD!!!!! All the employees would say is "they were working on it". So pissed! Not even an apology for taking too long. Like seriously. Prepare better for the days that you KNOW will be busy. This is just ridiculous!!!!! read more

I'm 54, my son 24. We got refused bar service because we had Saskatchewan id's. Went next door to Texas roadhouse, no troubles at all. They scan Sask id's with no issues. read more

Came in for a business lunch. Was told to seat "wherever" by the host. Manager came over and explained very rudely and condescending that the host was wrong. Waited 17 minutes for a menu. It's important to note that we were very amicable and patient. Love to food here. But the manager will keep us from coming back. We have 1800 employees. I'll make sure to put on our internal company distro to use this manager as an example of what not to do. At least we got a great training opportunity out of it. But we will definitely not be back. read more

The server took 5 minutes to get to our table.He asked what we wanted for food.And then we asked for menus and he puffed and threw them at the table read more

Staffing was inadequate but our server was awesome. 40 mins for my order. Chicken rubbery and room temperature. Onion rings were good. Mozzarella sticks good. Meh... read more

Does management even look at their reviews? Or Better suggestion, Try reviewing the cameras, management? If your going to a funeral, it's the best place to stop and eat, it prepares you for what's coming. The food was ice cold, the service, well they said they smiled, the service for anything extra else you needed, and didn't come they blamed it on the help, I had options, Texas Roadhouse, Roosters, Garcia's, Wendy's, last time I was here was 5 years ago, nothing has changed, will not be coming back. Left a hefty tip, Not for anything, but my own conscience. read more

Decent enough food but if you ever order online to go, add 10 minutes to the pickup time. It is always at least that late.

This BWW has always been excellent for me. Busy lunch crowd, holiday season, place is getting ROCKED, and the bartender / server is still amazingly nice and as attentive as she can be. Went with the new boneless wings. They do taste different than the old wings and I like the improvement. More meat, juicier, and the kitchen got the memo on how to sauce things better. Buffalo chips on the side cooked perfectly and a couple ice cold beers to wash it down. I will be back to this location. Busier than some of the others but a step above in my opinion. read more

Horrible service!! They messed up on our togo few months ago, gave us credit to come back.... Finally came in to re try . Not ever coming back thats for sure. Even the manager after explaining our previous situation she never onced checked back with us. We got one of 4 meals every ten min could not get refill on bar drinks or soda refills . I wish we wouldn't have come back. Not worth it!! Everyone deserves a second chance we spent over 100$ for crap , crap service , crap food, and that was after the discount. I wouldn't have even given one star . But had to. read more

Buffalo Wild Wings - People not wearing masks correctly... why bother . - Sports Bars Near Me - Layton, Utah

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I would give zero stars if u could.. Waited 1 hour for them to bring food and when they brought it out it was incorrect. Service was so slow and had no urgency. Hardly anyone in the restaurant. I think Gary the snail was running the place read more

Wings were super dry! I could only eat two of my ten. Then the manager wouldn't do anything to fix it. You're a wing place, how do you screw up wings so badly? read more

We were excited to find something online so late on a Sunday. We arrived at 1030 to pick up our order to find quite a few standing there and a few more trickling in after us - lucky for us, we ordered already. The people who came in were told that it was a good thing they were here now because it closes at 1100 (all websites says midnight) so someone asked if they could get to-go and was told it ends at 1030 (it was 1032) and then they asked for a table - the place was basically empty minus 2-4 booths - and were told there's a 20 minute wait. Makes ABSOLUTELY no sense. But again, good thing we ordered online ahead or we'd be out of luck, too. Grabbed our food and as we were walking about (like, 1037ish) one of the servers had the same idea and was bolting to his car from a back door. Got the food home - 4 minutes away - and it was cold. Like it was sitting waiting for quite a while and cold. Such a bummer. Overall, do not recommend for late night and would 20/10 recommend calling for their hours so you're not like one of the 6 people who were out of luck. read more

We obviously love their wings but the sauce variety and heat is the bees knees. We love heat. Our first sauce choice is Mango Habanero, spicy with delicious side flavor of sweet. Today they had a new limited time flavor of "Nashville hot". ITS DELICIOUS! We can't go to Bdubs without beer and fried pickles! $3 tall draft beer- Miller lite & Coors. That's an awesome deal! read more

Buffalo Wild Wings - Fried Pickles - Sports Bars Near Me - Layton, Utah