FYI, do not buy from Buffalo Wild Wings located at 3770 Hack's Cross Rd. Hacks Crossing Retail Center, Memphis, TN 38125-2303. Between website not excepting my reward points, the hour and a half wait (after I placed the order online) because they lost/gave my order away, them having to recreate my order while my sister-in-law waited, talking to the manager, him telling me he would take care of the order, and then we did not receive all of our order....yeah, this is a horrible Buffalo Wild Wings restaurant. I will not be ordering from them again. They did give me a 25 dollar gifts certificate but that did not cover the food they left out of my order. You would think when a customer calls 3 times and complains they could get it right, they could not. 1/5 starts. read more

Food is always the same at every location, so no complaint there. This particular occasion I just wanted to watch the college baseball championships but I was made to feel like I was inconveniencing them because I didn't make the game move faster, I suppose. There were less than 10 people in the entire place at the time so I'm at a loss; but I do know that's not the type of customer service that will make me want more. read more

Really, not sure why there are so many low reviews ... it is a chain people, nothing special! Hence, one should lower their standard, sorta like ... if you choose to buy generic, expect average and hope for above average! Maybe it is when I frequent the place! I hate crowds in my old age so I will probably never be here much in the evening. Saturday afternoon the wait staff IS above average. Maybe my standard is lower than others, but they are friendly, can and will have a conversation, and get my order correct! Speed ... well if I was in a hurry for food I wouldn't come to a "bar" place, give me a break. I see the tips this staff get, they suck and they are still above average. Heck, a table full of your kids, because the adults wanted to sit all the way across the room, occupy tons of the staffs time for zero tip add on, if the parents even leave 10%! So I would request you take these things into consideration ... it is a chain, the staff is screwed regularly (I have witnessed teens and younger adults bail on the check), and you may be a pain! read more

I had a chicken sandwich that tasted like fish. I thought something was wrong with my tastebuds, so i asked my companion to taste it. They don't even sale fish, so I could not figure out why my sandwich tasted fishy and my companions wings were fine. The chocolate cake was dry and tasted incredibly old. read more

Great for sports watching and wings and beers. Several menu items and bar items to choose from. Hundred of wing selections, sauces, and flavors. The day we was there restaurant was relaxing and quiet. Service was quick and food came out fast. But what's that little paper tray thing all the wings be in. They must don't use plates. Ok, Something new and Kool. read more

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Ordered 2 meals for carry out. Order initially missing carrots and 2 ranch. Went back inside and got the carrots but was told the meals only came with one ranch and the website was wrong. Then got home and realized we had received no fries for either meal. The receipt says wings and fries on it, very disappointing with the experience. read more

I am not a frequent visitor of BWW and this particular day reminded me why I don't visit. It was NFL Sunday so it was crowded but we were seated in the bar area. Our waitress was prompt in taking our order but it took about 45mins for it to arrive, that's fine...you know it was BUSY! Food arrives and our fries are cold and my quesadilla apparently was sitting because it was cold as well, as in the cheese was cold like it had been sitting out. Fast forward to time to pay, charged twice for the fries; however the waitress removed it, which I'm not sure why it was charged twice anyway, we ordered only one and had to send it back. Anyway, needless to say I was not satisfied with the food nor service. read more

I came into this location with my family - even my sleeping baby in a stroller. I was told we could seat ourselves. My family chose a seat and a waited to be served. A rude blonde lady came up to our table and told us the restaurant was closed. We told her we were directed to sit anywhere and she sighed so loud and stormed off in front of us. She then went to the computer with another employee and started complaining Loudly. After waiting a few minutes to have our order taken, I had to walk up to them to ask about having our order taken. Two rude employees (the caucasian with blonde hair in a pony tail and an African American with dark hair in a low pony tail) at this location told me they closed at 10:30pm even though the sign said 1am. They told me the kitchen was closed and that they had already closed their drawer out for tips and receipts. They said they already cleaned the store and told me we should find someplace else to eat because "they're going to be out of here in 15 minutes. " I told them I couldn't believe they were treating a customer like that and then they told me the kitchen was closed, but all they could make me were wings, which is what we were planning to order anyways. I told them I felt so unwelcome in the restaurant that I didn't want to eat there. I felt like they were so confrontational with me that they would've put something in our food. I then went to ask the manager if they were open or not and he said yes. I told him how the employees were acting and not wanting to serve us, and the employees walked up and started telling the manager the opposite of what happened. They told him they offered to serve us and make wings, but they didn't tell him they already counted their tips, cleaned, and told me to find somewhere else to go. My family walked out insulted and hungry after a long work conference. We thought we could count on Buffalo Wild Wings as a safe place to have a meal while we were out of town, but left insulted, disrespected, and hungry. My family ended up eating frozen TV dinners from our hotel lobby that night. read more

Buffalo Wild Wings - I walked in at 10:20pm, they told me they closed at 11 pm and couldn't serve me and my family. They told us the kitchen was closed - American Near Me - Memphis, Tennessee

Staff was beyond unprofessional!! I had to wait more than 30 minutes to be acknowledge and the place had 10 tables max used. I did NOT feel welcomed here and I'm sure other customers didn't either. While I was waiting to get acknowledged by someone, I experienced other customers having to cleaning their own table because the waiters said the area was closed but didn't have a signed that stated that!!! I will NEVER return here, I rather drive 10 minutes and visit the olive branch location. I would give this place negative stars if I could!!! read more

Everyone was so nice! I ordered takeout and it was ready quickly.

Came here for my birthday today with my mom & sister & I'm highly disappointed I didn't even want the restaurant to know it's my birthday. The waitress was very non existent but friendly when she did check on us once after we got our food. Plus my wings came cold & the floor is super dirty! Not coming back & wouldn't recommend coming here. (You can't see how really dirty it was because I wanted to be discrete) read more

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The place is disgusting! Dirty, never clean, customer service is non existent. Waiting for food after everyone got their meals at my table ate their entire meals and still no food. Managers yes both of them were ignorant, rude and clearly not professional. The food was not even warm, soggy wings after ordering crispy. The poor wait staff is treated horribly and yelled at by the cooks. I will not ever be back there nor would I ever eat any food from there again! Beware! read more

This BWW could definitely use some work. We have ordered boneless wings on two different occasions. All kinds of different flavors and they have always gotten that right. But once before they forgot our ranch (and we asked for a lot so it would be one thing to leave out one but they literally put none in the bag) and then another time we have an order of fries and they didn't even put that in the bag. They always either forget something or just don't care to do it on take-out orders. Just a tip, always double check bags before you give them to the customer. But only after seeing what was on the receipt. read more

Went on website to order a large boneless wings (24ct as advertised on website), and large basket of buffalo chips. About $25. So I call in my order, I tell the server my order, describing it detail, and she says the large order is a 20ct. I mentioned the website advertisement and we share the facts back and forth, and just before i could even ask my question if they will honor the advertised count, she rudely placed my on hold without politely asking. A Chris picked up the phone, to which i assume was a manager but he did not identify himself. I told him my grievance of I didn't know why i was placed on hold, and he asked me about my order, and i mentioned the same facts about the website advertised count versus what they actually sell for the price. Mentioned a poor excuse about the fact that a new company bought them out and it just hasn't been changed. I argued that it's your advertisement, and then informed him that he just lost my $25 order, and i wont ever do business with a company what wants to haggle over their own mistake of advertisement. We're talking you lost a $25 order over 4 boneless wings... And I wouldn't mind talking to the cowards that find this review humorous... read more

We waited for 15 mins and not one person came by our table. Everyone around us sat after us and got drinks and apps. We got up and left---not one person noticed. Terrible service. Will not ever recommend this place. And during Covid, one would think they would over compensate on customer service. They receive negative stars. Failed!!! read more

Always great service at the bar. Bartenders always engaging, even in busy rushes. Great atmosphere, good cold beer and good food. read more

Buffalo Wild Wings - American Near Me - Memphis, Tennessee

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Ordered Buffalo Wild Wings through grub hub . Food was not ready on time . Food was undercooked . I bit into the sandwich and all I could taste was fat . No meat. Never had a Buffalo Wild Wings complaint until now . Fries tasted old. I can't believe I spent $22 just to not be satisfied. Horrible. As I'm eating fries, I found a piece of hair under them read more

Buffalo Wild Wings - American Near Me - Memphis, Tennessee

I've been coming to this place for 2 years and the service is soo shitty now. It's just such a disgrace. Dumb ass people, you all do not deserve a job. Food was colder than a polar bear's ballsack. Búfalo shitty wings should be the new name. Fuck off whores , never in my life coming here again. read more

After coming to this restraint several times. I cannot day that it has gotten any better. If anything, it has gotten worse. Every time I have been there has been some problem with the order from the wrong size to the wrong flavor and a couple times half the chicken had little sauce. On top of the orders the service is poor. My drink rarely gets refilled and help rarely comes around if I have a question. I once waited for 20 minutes after giving my payment to get my card back. read more

do not go to this location! the staff is very unprofessional and management is leading the way. it shouldn't take this long for anything. 1hr? come on! read more

I was torn about how I should review this place and figure 3 stars would summary my experience there best. The service was OK and most of the food wasn't something that I would go back there for BUT their wings were pretty darn good. So my 3 stars go purely to their wings and delicious sauces. read more

Bw3s is awesome and this location is great! I eat here often, and it is always good. Sitting outside is the best. :) Plus they have Stella Artois on tap read more

Buffalo Wild Wings - American Near Me - Memphis, Tennessee

I usually avoid this place or order take out only. For some reason my husband and I decided to dine in. For the first time in i don't know how long the greeter was friendly. We were seated and told the server was coming. I thought good grief we'll be here all night Courtney came within a couple of minutes and introduced herself. She was polite and attentive. The order was prompt and correct. A nice change from the norm. The food was the best we had in forever. Usually the wings are okay but lacking in sauce or too dry. Tonight they were perfect. I was shocked. In a good way. If they can keep this consistency I'll keep this 5 star review. My only complaint is this has never happened and I'm afraid it won't again. To the management: consistency is key to keeping customers happy. I'll be back to see if everything runs smoothly again. read more

Agh- I hate giving a less-than-stellar review, but I need to throw a few things out there. First of all- our server, the hostess, all the employees were great! They were polite, greeted us and told us to have a good day upon entering/exiting..etc. The food came out quickly during lunch hours (which I think was the goal).. but that was the problem. I totally wouldn't have minded waiting a few extra minutes for crunchier wings. Our wings were not "rubbery".. but they had NO crisp to them which was a let down. I know BWW has been bragging on their lunch-time speediness to get the working world in the doors, but I feel like it is really sacrificing quality. That being said, it is NOT this locations fault. Just a heads up in case you go in at lunch and don't mind waiting a bit longer- tell your server! read more

Just ok. Wings are small and just average. They've got a good sauce selection. I have had their chicken sandwich which I thought was good. Great place to go for sports events... Lots of big screenTV's. Service is average. I've found many better options for wings in the Memphis area. read more

Let me make this clear. The 1 star rating is for the food only, not the staff. This is now the third time I have given this chain a chance. All three time have been in different cities and different states. I don't believe I will ever give them another chance. A place named Buffalo Wild Wings should have good chicken wings. I have tried multiple flavors of the wings and cannot find a single one that is worth ever trying again. None of the flavors go well with the chicken and all of them even taste canned. I am very disappointed in their wings. However, the staff at this branch was wonderful. They were a little slow greeting us at the door, but they were all some of the friendliest people you would ever want to meet. Our waiter, Christian, was extremely friendly and very helpful. The gentleman that came out to let us try different flavors before ordering, I wish I remembered his name, was also very nice and helpful. I feel bad for the staff because they are so nice, but my rating has to go with the food on this one and the food was awful. read more

Unprofessional, deceptive and awful. Slow service, semi-dirty restaurant and the food was greasy. The waitress was sweet but service was practically non-existant. We ran out of beer several times and some of the food we ordered was forgotten by the staff. We went to see a nationally-televised game but on this week night was "Trivia Night" and all the sound for the game was off and a "DJ" for the trivia was on all the loudspeakers. I asked the manager if we could turn the sound on for the game because we (almost the entire restaurant) were at their sports bar to watch the game. She said no... every Thursday is Trivia Night some (my count 5) people there were playing on their computer devices. Crazy.. read more

Sunday football, open tables, waiting 45 min to be seated because the manager told the hostess not to seat because they are short staff. He's running around waiting tables wilt four employees are staring at us in the waiting area apologizing. Fire the busboy who is trying to be a manager and hire someone who knows how to put people to work. On the positive side, the manager never slowed down from waiting tables. Would make an excellent worker :) read more

Bad experience here....service was lackluster at best. My order was wrong and I got my food after my wife had already eaten hers. I WILL not return to this location ever. If it's this bad at lunch, I would hate to see it at peak hours. Avoid this location if you know what's good for you!!! *this is not the first time I've been to this one but it will be the last, every experience here has been bad read more

Been here over 10 times since it opened. First of all I'd like to note they are against the right to bear arms, America's second amendment and how they have had a shooting there...the sign prevented no criminal and never will from carrying a gun and using it, it's oddly like criminals don't just give up when faced with a sticker that says no guns. Weird huh? I'm just not a fan of disarm good people and enable bad people logic and that's what they are about. Now for the real review. I've been here a lot, I've even worked there myself for a little bit. The service has always been awful no matter the staff they perpetually hire lazy spoiled kids that don't know how to work. I've gotten ok service there twice in my days. One I wasnt eating and refills were 3 steps from the table, the other was my friend's brother years ago. Other than that they are painfully slow, and if you wanna know the truth? The servers just spend time talking slacking off a lot of the time. I can say that for a fact. Working there I was always annoyed at how much those servers complained for folks that took little 2-5 minute breaks to talk to other workers so often. The wings are frozen bagged nuggets swished in a bucket of sauce, and for frozen wings I like them actually. I think the food itself there is pretty good and I never have found major issues with the kitchen staff or cooks. For beer? I like it, sometimes the service is just way way way too slow. For food? I like it, again the service is just pathetically slow. For sports? Yeah that's the only reason I go there so of course it's a good atmosphere with your boys. I've been going since it opened and I only go these days if everyone else is just insisting upon it and I am outvoted in my group. The servers have always been notoriously lazy types and it's a problem 95%+ of the times I've gone. It's painfully hard to think about anything positive about their serving staff or managers. I have nothing good I can say there. Just the truth. Hope this helps you guys, if you can hit another B Dubs up instead? Just do that. read more

It's basically a fast food joint placed inside a large sports bar :) Works well actually. The wings are inferior to those of Hooters (imho) but they have a much larger menu and burgers aren't too bad either. It's less rowdy then Hooters... or at least the men here don't expect to see breasts under tight tees and if they do, well, I guess that's always a bonus for them lol. But it's a fun place... air-conditioning is super cold (which is nice in the summer here) and the bar seems to be always crowded. They also have those remote trivia games you can play with. Get one from the bar area if you're interested. I think Thursdays are trivia nights if I'm not wrong - but don't quote me. I'm still upset they took the Thai sauce off the menu - that was the best sauce ever! Their other sauces are alright. Their most spicy sauce is more sour then hot... so I usually get that and add it with something sweet. Then it's perfect :) read more

Given that I haven't been to alot of BWW, I will say this about this location. the food is good but nothing to write home to mom about. It's more like bar food in a sense. I would go back to this location for sporting events, because it is great to be there during games. otherwise, I'll find somewhere else to go eat. read more

Service sucked. Food was 5 out of 10. I had to get up and ask my server 2 times for napkins and silverware. My server drop the food at my table without napkins silverware..... unacceptable. Only redeeming factor is they have a fairly decent selection of beer. read more

Had the Asian Wings and sauce too goopy and too salty. Bar was waaaaay to cold for those of us who aren't running around waiting on tables. Very uncomfortable. read more

I generally this location and go often; however, I went last night and it just isn't the same at all. Empty tables were dirty for longer than they should've been, floor was dirty and garbage everywhere, and seats were ripped. That said, those weren't even my real issue with this visit. I could EASILY overlook all those things...if we had had service at all!!! We were seated for about 15-20min. with absolutely no acknowledgement by anyone whatsoever. Server after server past by our table multiple times. We literally had to beg someone to serve us. Once that happened, things seemed to go smoother. Food came out quickly, was correct and tasty - Thus, I gave this experience 3 stars based on food alone, which is more than generous for this experience. read more

Not quite got the pick-up method organized yet. Twice said all was in the order but fries were missing :(

In town for a soccer tourney and we love bww but the Service here was terrible. Sunday afternoon, football ~~ NO fries NO BBQ sauce (how does that happen). Took 30 mins to get a bottled beer, (we ordered draft). Took 50 mins to get food (questionable as to wether some wings were fully cooked). And if you're told "we are out of fries", make sure there are no fries mixed in your wedges. Ready to leave and waitress nowhere to be found. We will NOT be back. And as we are leaving manager asks how was everything, when we said "very slow" all we got was "oh sorry". read more

The wild wings are TheBomb.com! Service was excellent, management friendly and welcoming. read more

Buffalo Wild Wings - American Near Me - Memphis, Tennessee

My number 1 favorite BWW location and my top 5 favorite establishment. Best staff around especially Kye and amanda. Always going above and beyond to satisfy the wants and needs of their guests. read more

The food quality here is just terrible. I gave two stars because of the service and number of tv's. I've tried the wings, salads and burgers and they all are the poorest quality food. I recommend eating somewhere else then coming here to watch sports and have a drink. Senior management needs to step up here and fix this. read more